Why we're hiring:

As a Data Manager in the WPP Enterprise Data Group, you will own and govern the Master Data Management (MDM) layer of the Work Management data programme. This is a new capability being established to ensure the integrity, consistency, and quality of master data that underpins WPP’s Work Management across the global agency network. 

 You will define and enforce data ownership, stewardship policies, and quality standards across master data entities. Our governance framework will ensure that cross-reference mappings between source systems and canonical identifiers are accurate, complete, and compliant with regulatory requirements across multiple countries. 

This role requires close collaboration with multiple data teams, the ET Work Management team, data architects, and operating company stakeholders. You will establish the processes, policies, and escalation paths that enable effective master data governance at scale. 

You will be joining a programme that is building the foundational data layer for WPP Work Management, directly enabling project management, resource planning, and financial reporting across the enterprise. 

What you'll be doing:

• Define and implement master data governance policies, standards, and procedures. 
• Establish data ownership and stewardship assignments for each master data domain.
• Develop and maintain the data governance framework including data quality thresholds, escalation procedures, and remediation workflows.
• Define data quality rules and acceptance criteria for all master data entities.
• Monitor data quality metrics and dashboards, driving continuous improvement across all datasets.
• Own the resolution of cross-system data conflicts, duplicates, and integrity issues.
• Oversee the integrity of cross-reference mappings between source systems and canonical identifiers.
• Manage the onboarding of new agencies and source systems into the master data framework.
• Ensure identity resolution processes maintain accuracy as the solution scales.
• Engage with operating company data owners and business stakeholders to align on data standards and requirements.
• Ensure master data practices comply with data privacy and regulatory requirements across all operating regions.
• Report on data governance maturity, quality trends, and risk to programme leadership. 

What you'll need:

• Proven experience in master data management, data governance, or data quality management roles.
• Strong understanding of MDM concepts including data ownership, stewardship, and cross-reference management.
• Experience with data quality frameworks, metrics definition, and continuous improvement practices.
• Knowledge of data privacy regulations (GDPR) and their implications for master data management.
• Experience working with ERP or HCM data domains (Workday, SAP, Dynamics, or similar) is highly desirable.
• Excellent stakeholder management skills with the ability to influence data owners and business teams.
• Strong analytical skills with the ability to interpret complex data relationships and identify quality issues.
• Outstanding communication and presentation skills for both technical and non-technical audiences.
• Experience with Databricks, Unity Catalog, or cloud-based data platforms is an advantage.
• Organised, self-motivated, and able to establish new processes in a greenfield enviroment.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Why we're hiring:

Ready to make a global impact? WPP is undergoing an exciting transformation, and we need a sharp, motivated Senior Financial Analyst to join our Group Reporting team at our London HQ. This fixed-term contract role is your chance to be a key player in shaping the financial future of a world-leading creative company. Don't just report numbers – help drive our success!

What you'll be doing:

As a vital part of our central finance function, you'll be at the heart of WPP's Group reporting function, working on complex and exciting projects. You'll gain exposure to a wide range of areas, including:

• Play a key role in our core functions: This includes impairment assessments, acquisition and disposal accounting, financial instruments, investments, leasing, and more, ensuring WPP's financial statements are accurate and compliant with IFRS.
• Master the art of consolidation: Wrangle data from our global network of companies, navigating multiple currencies and jurisdictions to create a cohesive financial picture.
• Drive process improvement: Identify opportunities to streamline and enhance our reporting processes, making us more efficient and effective.
• Influence senior leadership: Prepare critical financial information for senior management, providing insights and analysis that drive key decisions.
• Be a compliance champion: Ensure adherence to WPP's accounting policies and the Sarbanes-Oxley Act, safeguarding the integrity of our financial reporting.
• Be part of a great team: We have a high performing team with a positive culture centred around collaboration, teamwork and supporting each other. 

What you'll need:

• Fully qualified accountant (ACA/ACCA/CA) with at least one year of post-qualification experience, preferably in a listed (ideally UK premium listed) environment.
• Experience navigating the complexities of large, multinational organisations.
• Big 4 public accounting experience is a plus.
• In-depth knowledge of IFRS.
• Sharp analytical skills, meticulous attention to detail, and the ability to make sound judgments under pressure.
• A proactive, self-starter attitude with a thirst for learning and a passion for problem-solving.
• Excellent communication skills and the ability to collaborate effectively with colleagues across the WPP network.
• Advanced Excel skills

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Why we're hiring:

We are seeking an experienced and highly organised Senior Programme / Product Delivery Lead to strengthen delivery leadership within the People Data & Insights team. This pivotal role will own the end-to-end delivery orchestration for WPP's global people data product, ensuring work is prioritised, sequenced, and delivered consistently across multiple dependencies and diverse stakeholders.  

 This role is critical for improving delivery confidence and enabling leadership to focus on strategic direction and future state design, thereby reducing the current reliance on senior leadership for day-to-day coordination and escalation. 

What you'll be doing:

• Own and maintain the integrated delivery plan for the global people data product across all critical workstreams (e.g., core data, reporting, regulatory compliance like EU Pay Transparency, integrations with Workday and other systems, analytics).
• Proactively identify, manage, and mitigate dependencies, risks, and delivery trade-offs across various groups, including business platforms, people operations, and other enterprise initiatives.
• Act as the primary escalation point for delivery issues, ensuring timely decision-making and providing clear direction to overcome obstacles.
• Translate overarching strategic priorities and product vision into executable delivery plans, concrete milestones, and measurable outcomes.
• Coordinate delivery efforts seamlessly across engineering, analytics, and diverse stakeholder groups (People/HR teams, Enterprise Technology, Network representatives) to ensure alignment, maintain momentum, and drive progress.
• Establish and continuously refine effective ways of working, delivery frameworks, and road-mapping processes to enhance efficiency and predictability.
• Ensure transparent and consistent communication regarding delivery status, challenges, and successes to all relevant stakeholders, including senior leadership. 

What you'll need:

• Experience in programme management, product delivery, or a senior project management role within a data, technology, or complex enterprise environment.
• Proven track record of successfully orchestrating and delivering complex data or technology products across multiple teams and geographical locations.
• Strong understanding of agile methodologies and experience implementing pragmatic delivery approaches.
• Exceptional organizational skills with the ability to manage integrated delivery plans, dependencies, and risks across various workstreams.
• Demonstrated ability to translate strategic vision into actionable plans and tangible deliverables.
• Excellent communication, negotiation, and conflict resolution skills, capable of influencing and engaging diverse technical and non-technical stakeholders at all levels.
• Experience in identifying and resolving complex delivery issues, providing clear direction under pressure.
• Familiarity with data platforms, data warehousing, and analytics concepts (e.g., Databricks, dashboarding, data pipelines).
• Ability to work effectively in a fast-paced, global, and matrixed organization. 

Preferred:

• Experience within HR technology, People Analytics, or Human Capital Management (HCM) systems (e.g., Workday).
• Understanding of data governance, data quality, and compliance-driven data projects (e.g., GDPR, EU Pay Transparency).
• Experience with product management concepts and road-mapping for data products.
• Proficiency with project management and collaboration tools (e.g., Jira, Confluence, Azure DevOps).
• Experience leading or mentoring junior project/programme managers or delivery leads

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Why we're hiring:

As part of our People Analytics team, you’ll be working closely with the People team, Data & Tech teams as well as other broader functions across our group and operating companies to help support our reporting and data analytics. We are undergoing a large transformation across our People and Finance functions and the People Analytics team has a vast array of projects with touchpoints across multiple functions. We need a project manager to get stuck in and help us deliver projects that have never been done before. 

*This is a 12 month fixed term maternity cover*

What you'll be doing:

• Liaise with c-suite executives to co-ordinate the creation, build, production and continuous improvement of analytics products
• Manage and scope out projects that span across functions
• Drive project success metrics and timelines
• Identify opportunities to improve operational efficiencies, improve quality, and implement scalable solutions across our agencies
• Identify and proactively handle risks, issues, dependencies, forecast resource demand and prioritisation
• Directly manage the day to day of our analytics team 

What you'll need:

• Previous experience in a project management role and utilising agile methodologies
• Experience working with a cross-functional team
• Excellent communication skills and an ability to collaborate and engage with the C-suite
• Experience with data-driven decision making and problem solving
• Both detail and ‘big picture’ conscious
• The competence, confidence, and self-discipline to manage deadlines, estimates, and budgets excellently
• Diligent and attentive to detail, able to listen, learn, and put into practice
• Proficiency in Excel
• Stakeholder Engagement & Relationships  
• Full Product Lifecycle Management  
• Microsoft Tools, MS Project, MoSCoW 
• Team Leadership & Team Management  
• IT, Technology & Business Alignment  
• Change Management  
• CSCS, H&S, IIF, Scrum, Agile, PRINCE2, ITIL  
• Quality Management, ISO 9000  
• Risk Management, Risk Mitigation, Compliance  
• Re-Baseline & Review Processes  
• Business Cases & Benefits Realisation
• Business Process Re-engineering  
• Curiosity to learn! 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Why we're hiring:

WPP's Enterprise Technology (ET) is embarking on a significant transformation programme to revolutionise how we plan, budget, forecast, and recharge technology spend across the Group. We are seeking an ET ITFM Platform Implementation Manager on a 6 month FTC basis, to play a pivotal, hands-on role in delivering our new Group-wide IT Financial Management (ITFM) and Technology Business Management (TBM) platform. This initiative will replace legacy manual processes, establishing a modern, scalable financial architecture for ET.

Reporting to the ET ITFM Platform Implementation Director, you will be responsible for driving the detailed design, configuration, testing, and business readiness of the platform. While the Director focuses on programme strategy and senior stakeholder engagement, you will translate design decisions into working system functionality – collaborating with vendors, gathering requirements from business and finance teams, and leading User Acceptance Testing (UAT) to ensure the platform meets ET's precise needs.

This ambitious programme encompasses FP&A planning, cost modelling, recharge allocation, and benchmarking, impacting approximately 700 operating companies and all WPP Networks. A critical milestone is the complete rebuild of the ET budget process for FY2027 (due July 2026), and you will be instrumental in building and testing its underlying models. The role demands close collaboration with all ET leadership teams and Network ET teams to ensure the platform design reflects real business needs and its outputs are embedded into ET’s planning and decision-making.

The ideal candidate will combine hands-on experience in enterprise system implementations with a solid finance and FP&A background, alternatively individuals coming straight from practice will also be considered. This is a delivery-focused role requiring both technical rigour and strong collaboration skills.

What you'll be doing:

In this pivotal role, you'll be at the heart of our financial technology transformation, ensuring our ITFM platform delivers precise, auditable, and actionable financial insights across the business.

Here’s a glimpse of what you'll be doing:

• Shape the Future of IT Finance: Design, configure, and build our cutting-edge IT Financial Management platform, developing robust cost models, allocation hierarchies, and seamless data integrations.
• Bridge Business & Technology: Act as the vital link between finance, business, and technical teams, translating complex financial requirements into powerful platform solutions that drive strategic decision-making.
• Drive Project Excellence: Lead vendor and partner coordination, ensuring timely, high-quality delivery against project specifications and proactively managing risks.
• Guarantee Precision: Oversee comprehensive testing (UAT & SIT) and rigorously validate all financial outputs, ensuring the platform delivers accurate, reconciled, and auditable data.
• Automate Financial Planning: Revolutionise our budgeting and forecasting processes by implementing automated models that bring transparency and accuracy to our financial planning.
• Champion Adoption: Empower our finance and technology teams through effective training, support, and change management, ensuring maximum platform value and a smooth transition.

If you're ready to make a significant impact by delivering a world-class ITFM solution, we want to hear from you!

What you'll need:

• Strong Financial Foundation: You're a financial whiz, holding a professional accounting qualification (e.g., ACA, ACCA, CIMA)
• Implementation Drive: A keen interest and hands-on experience contributing to system implementation or financial transformation projects. You're eager to build and configure cutting-edge solutions.
• Analytical Power: You excel at dissecting complex data, translating it into clear insights, and building robust financial models.
• Tech Curiosity: A natural curiosity for technology and how systems work, comfortable engaging with technical teams and vendors.
• Project Mindset: Proven ability to manage tasks, meet deadlines, and contribute effectively to project delivery in a fast-paced environment.
• Communication Pro: Excellent communication and presentation skills, able to engage confidently with diverse stakeholders from finance to tech.
• Tool Kit: Proficiency in Excel is essential, plus exposure to ERP systems (like SAP/Oracle) and data visualization tools (e.g., Power BI).
• Foundational ITFM: An understanding of IT Financial Management (ITFM) principles (e.g., service costing, cost allocation) or a strong desire to master them.

You're someone who is:

• Detail-Oriented & Accurate: Meticulous and committed to data accuracy, ensuring everything is spot-on.
• Problem Solver: A natural problem-solver, thriving on finding practical, effective solutions to complex challenges.
• Collaborative: Builds strong relationships and influences effectively across teams and with external partners.
• Proactive & Driven: Takes ownership, sees tasks through, and is genuinely passionate about transforming finance with technology.
• Adaptable: Thrives in a dynamic environment, balancing multiple priorities with ease and a positive attitude.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

About WPP & Our Commitment to Integrity:

Our business integrity programme is vital to ensuring ethical conduct and compliance across all WPP markets. We achieve this by continuously assessing risks, enhancing our resources, optimising systems, and refining processes. Our team actively champions integrity through robust training, expert guidance, proactive risk management, and thorough investigation of concerns, all aimed at building and maintaining a strong ethical foundation.

Why we're hiring:

We are seeking a passionate and skilled Compliance & Ethics professional to join our London-based team, providing critical support across the UK and DACH regions. This role is ideal for someone committed to upholding ethical standards and regulatory compliance, with a proven aptitude for, or experience in:

• Managing ABFAC risks (Anti-Bribery, Fraud, and Corruption).
• Assessing supply chain and cultural risks.
• Building robust control environments and managing records.
• Understanding and supporting whistleblowing processes.

You will be an integral part of WPP’s Business Integrity team, reporting to the Head of Compliance & Ethics EMEA.

What you'll be doing:

• Ensuring our business integrity programme is understood and adhered to across the UK and DACH regions.
• Providing expert guidance on daily compliance, ethics, and risk queries.
• Proactively identifying risks, root causes, and recommending solutions.
• Monitoring regulatory changes and championing business integrity within WPP.
• Contributing to the development and delivery of vital integrity training programmes.
• Leading investigations into whistleblowing reports and code breaches in your region.
• Collaborating across departments to maintain a robust ethical framework.

What you'll need:

• Foundational Knowledge: Background in legal, compliance, or ethics is valued, or a demonstrated aptitude and passion for the field (relevant certifications/experience considered).
• Proactive Problem-Solver: Ability to identify and solve complex issues, making impactful recommendations.
• Impactful Communicator: Excellent written and verbal communication skills for diverse audiences.
• Investigative Acumen: Strong investigative abilities, with a focus on confidentiality.
• Organised and Efficient: Proven ability to manage and prioritise varied workloads effectively.
• Language Skills: Fluent in German. 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Are you a visionary Product Owner with deep technical understanding, eager to shape the future of global collaboration and AI-driven insights? WPP Open is building the next generation of creative technology, and we're looking for a Senior Product Owner to lead our Unified File Management (UFM) domain. This isn't just about storing files; it's about crafting the intelligent backbone that powers creativity, productivity, and agentic AI across a large enterprise.

WPP Open is transforming how WPP operates globally, and our Product function is rapidly maturing. This is a senior-level opportunity to define, drive, and own a critical product area at the heart of our mission. If you thrive in ambiguity, are a proactive builder, and can bring clarity to complex challenges, we want to hear from you.

The Impact You'll Make:

Our UFM domain is creating the intelligent backbone for WPP Open, powering collaboration and AI insights across a global network. This involves tackling complex integration of diverse features, building granular content permission hierarchies, and fundamentally enabling Agentic AI to securely access, understand, and leverage vast amounts of information across the platform. You will directly shape how AI drives creativity, enhances productivity, and ensures compliance through intelligent data handling and contextual retrieval, unlocking significant value.

What You'll Be Doing:

As a Senior Product Owner, you will own the UFM product area from discovery through delivery and iteration, operating across strategic, tactical, and execution levels with a hands-on, detailed approach.

• Product Vision & Strategy: Define and articulate a clear product roadmap for Unified File Management, aligning with WPP Open's strategic goals and the evolving needs of agentic AI.
• Detailed Ownership: Translate high-level vision into detailed requirements (user stories, acceptance criteria, use cases), managing and prioritising the backlog based on value.
• Technical Deep Dive: Engage deeply with engineers, architects, and delivery managers on feasibility, design trade-offs, complex system architectures, APIs, data flows, and technical solutions for intelligent file management and content permissions.
• Execution Leadership: Guide cross-functional Product Squads through the full product development lifecycle, including leading User Acceptance Testing (UAT).
• Stakeholder & Go-to-Market: Translate complex technical concepts into business value, and collaborate with GTM functions for successful roll-outs and adoption.
• Measurement & Validation: Define and track key product metrics, validating ideas with user discovery, proofs of concept, and user testing.
• Innovation: Explore and implement innovative solutions for content permissions, data handling, and secure AI access to information.

What We're Looking For:

Product Ownership Expertise:

• Demonstrable experience owning a significant product area from discovery to iteration, ideally within technical products/platforms.
• Expertise in defining detailed requirements, strong backlog management, and value-driven prioritisation (e.g., RICE, MoSCoW).
• Experience leading demos and validating ideas through user research and testing.

Technical Acumen & Delivery:

• Proven comfort and experience working in highly technical product environments, genuinely engaging with engineering challenges and solutions related to data, APIs, and system integrations.
• Capable of understanding complex system architectures and data flows, particularly as they relate to content management and AI interaction.
• Experience guiding teams through the full product development lifecycle in agile (Scrum, Scaled Agile) environments.
• Proficient in digital collaboration tools like JIRA, Confluence, and MIRO.
• Hands-on experience leading UAT.

Communication & Influence:

• Ability to translate complex technical concepts into clear business language and vice-versa.
• Stakeholder management skills
• Proven ability to lead discussions, present findings, and drive collaboration with Go-to-Market teams.

Why WPP Open?

This is a unique opportunity to lead a critical domain within a global setting, shaping the future of content management, collaboration, and agentic AI. You’ll be part of a maturing Product function, meaning you'll not only deliver cutting-edge products but also help define the processes and culture for how we build them. If you’re ready to own significant challenges, deliver measurable value, and contribute to a truly transformative platform, WPP Open is your next step.

Apply Now to join WPP Open and help us build the intelligent backbone that powers creativity worldwide!

Deal Desk Manager, WPP Open 

About WPP Open: WPP Open is WPP's cutting-edge AI platform for marketing. It seamlessly connects talent, tools, data, and artificial intelligence to deliver faster, and more scalable marketing solutions at a reduced cost. We operate across a portfolio of products that includes WPP Open Enterprise, and WPP Open Pro – providing a range of offering from self-serve client capabilities to fully managed strategic partnerships. This innovative approach firmly positions WPP as the self-disrupting, AI-enabled agency of the future. 

Why we are hiring: We are seeking a Deal Desk Manager to join our Growth and Commercial team, which is central to driving growth for WPP Open. You will be instrumental in delivering expert deal structuring and pricing support for our global Sales Teams and Agency networks. As a subject matter expert, you will leverage data-driven insights to foster growth and act as the key liaison between sales, finance, and legal teams for all critical deal support matters. 

What you'll do: Reporting to the Chief Growth & Commercial Officer, you will: 

• Review and vet complex deals on behalf of Strategic Business Practices and Sales Executives, ensuring strategic alignment and risk mitigation. 

• Negotiate commercial terms with client procurement teams, ensuring best value outcomes. 

• Guide Sales on optimal deal structures, proactively manage risk within contractual terms, and take ownership of final approval decisions. 

• Demonstrate critical thinking, analytical rigour, and the ability to identify variable risks and opportunities within a deal, influencing outcomes with strategic recommendations as variables evolve. 

• Partner with the Pricing team to develop and implement best practices for commercial terms, leveraging improved data utilisation and comprehensive market knowledge to inform decisions. 

• Enable Sales teams with best practices for optimised pricing and efficient deal structures through training and guidance. 

• Collaborate strategically with Finance, Legal, and Operations departments to optimise contract terms and accelerate deal closure. 

• Support Sales & Growth teams in the proficient use of CRM systems, ensuring data integrity and process efficiency. 

• Enable and educate Agency teams on WPP Open's distinct Pricing & Commercial Models. 

• Develop compelling client-facing commercial proposal materials. 

• Support the creation of robust business cases to effectively aid complex sales conversations. 

What you’ll bring: 

• Relevant experience in a deal desk, commercial finance, or sales operations role, preferably within the technology industry. 

• Deep knowledge of commercial, pricing strategies, and deal desk functions, or directly relevant experience. 

• Extensive experience with CRM and CPQ systems and proven proficiency in financial modelling and analysis. 

• An analytical background with problem-solving skills. 

• Proven experience leading and influencing at various levels across the organisation. 

• Capable of explaining complex concepts clearly and credibly across all levels of the organisation. 

• Ability to navigate complex discussions to productive outcomes. 

• Deep practical knowledge of project management, with experience leading large, complex initiatives. 

• Ability to work effectively in a fast-paced environment while managing & prioritising competing demands. 

Why we're hiring:

We are looking for an ERP Systems Subject Matter Expert (SME) with deep expertise in Deltek Maconomy to support the development, optimisation, and reporting capabilities of our ERP landscape.

This role will act as the go-to expert for Maconomy functionality, configuration, and data structures, working closely with data engineering, BI, and technical teams to enable robust reporting, integrations, and scalable system use.

The ideal candidate blends strong functional knowledge of Maconomy with a data-driven mindset and experience supporting reporting and system enhancements in complex environments.

What you'll be doing:

• Act as the primary SME for Deltek Maconomy across modules and environments
• Partner with data engineering and BI teams to design, build, and optimise ERP-based reporting solutions
• Translate business and reporting requirements into scalable Maconomy configurations and data outputs
• Support development of standard and custom ERP reports and dashboards
• Provide expertise on Maconomy data structures, tables, and data flows to enable effective analytics
• Support integrations between Maconomy and downstream systems (e.g., data lakes, reporting platforms, procurement tools)
• Lead or support system upgrades, enhancements, and new feature rollouts
• Coordinate SIT, UAT, and regression testing for changes impacting ERP data or reporting
• Maintain clear system documentation, data definitions, and process guides
• Collaborate with technical teams and vendors to troubleshoot complex issues
• Promote standardisation and best practice use of Maconomy across business units
• Provide knowledge transfer and guidance to internal teams

What you'll need:

• 7+ years’ hands-on experience with Deltek Maconomy
• Strong understanding of Maconomy architecture, modules, and configurations
• Experience building or supporting ERP reports and data extracts
• Familiarity with ERP data models and how ERP data feeds analytics/reporting environments
• Experience working with data engineering or BI teams
• Solid understanding of integrations and data pipelines from ERP systems
• Advanced Excel skills; working knowledge of SQL strongly preferred
• Experience supporting system upgrades and enhancements
• Strong problem-solving and analytical skills
• Ability to communicate technical concepts to non-technical stakeholders
• Detail-oriented and systems-minded
• Naturally curious about data and system behaviour
• Collaborative with technical and non-technical teams
• Proactive and solution-focused
• Comfortable working in evolving environments

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Why we're hiring:

We are seeking a seasoned and pragmatic delivery specialist to lead teams to deliver high quality projects on budget and within an agreed timeframe.  This is a critical role that blends the delivery focus of a project manager with the facilitation and coaching of a Scrum Master.  You will be responsible for guiding your teams through the end-to-end delivery lifecycle, ensuring they have a clear plan to deliver high-quality technology solutions, while fostering a culture of continuous improvement and agile excellence.

Experience working in business change and transformation projects and part of large programmes is essential. 

What you'll be doing:

 End-to-End Delivery Ownership: Shepherd initiatives from initial planning and scoping through to final release, ensuring alignment with the product roadmap and strategic objectives.

• Agile Facilitation & Coaching: Lead and facilitate all agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives), ensuring they are productive and outcome-focused. Coach the team on SCRUM principles and best practices to enhance their effectiveness and self-organisation.
• Risk & Dependency Management: Proactively identify, track, and mitigate risks, impediments, and dependencies. Work across squads and with other Delivery Managers to resolve blockers and ensure a smooth flow of work.
• Planning & Forecasting: Collaborate with Product Owners and engineering leads to create realistic delivery plans, forecasts, and timelines. Ensure the team's workload is sustainable and that expectations are managed effectively.
• Stakeholder Communication & Reporting: Serve as the key point of contact for delivery status. Provide clear, concise, and regular updates to stakeholders and leadership, using metrics (e.g., velocity, cycle time, burn-down charts) to report on progress and team health.
• Continuous Process Improvement: Drive a culture of relentless improvement by analysing team metrics and facilitating retrospectives. Implement process changes that increase predictability, quality, and team morale.
• Keep up to date with emerging industry practices and focus on improving the delivery processes   

What you'll need:

• •  
  • Experience: 7+ years of experience in a relevant role such as Scrum Master, Agile Project Manager, or Delivery Lead within a software development environment.
  • Agile Expertise: Deep, hands-on knowledge of Agile methodologies (Scrum, Kanban) and principles. You should be able to adapt practices to fit the team's context, not just follow them by the book.
  • Project Management Fundamentals: Strong skills in project management disciplines, including risk management, dependency tracking, planning, and stakeholder communication.
  • Technical Acumen: A solid understanding of the software development lifecycle (SDLC), including modern CI/CD practices, to facilitate effective conversations with engineering teams.
  • Tools Proficiency: Expert-level user of Jira, Confluence, or similar agile management tools to manage backlogs, create reports, and track progress.
  • Leadership & Influence: Proven ability to lead and motivate teams without direct authority. You are a facilitator, a coach, and a driver of outcomes.
  • Education: Bachelor's degree in a relevant field is preferred. Agile (e.g., CSM, PSM II) or Project Management (e.g., PMP, PRINCE2) certifications are a strong plus.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite

Why we're hiring:

WPP is embarking on a major 3-year Transformation to simplify, modernise, and unify its technology platforms across the group. WPP’s Agentic programme is a multi-year transformation initiative to embed agentic AI—autonomous, goal-driven systems—across the enterprise, enabling smarter, more efficient ways of working in both back-office and client-facing functions. The programme aims to simplify processes, unlock productivity, and accelerate value realisation from AI and data investments.

We are looking for a dedicated Change Lead to orchestrate the people side of this transformation, ensuring that new ways of working are adopted, benefits are realised, and change fatigue is minimised. 

What you'll be doing:

• Support the development of change management and adoption plan for transformation projects within the programme 

• Take a lead in the day-to-day delivery and execution of change and adoption plans, including development of communications collateral  

• Support the use of core change management frameworks and tools, such as ADKAR, change impact assessment and stakeholder analysis, to deeply understand the programme, the changes and how we can best support our people 

• Identify & engage stakeholders and end users with clear communications that are outcome-focused and aligned to their needs  

• Support the development of end-user materials and reference guides 

• Ensure key change, communication and learning risks/issues are logged as part of the governance process and manage escalations from respective business units 

• Be an advocate of the cultural shifts we are seeking to create, role modelling servant leadership, collaboration, creativity and a love for experimentation and learning 

• Bring an external perspective and thought leadership to the Centre of Excellence, leveraging a variety of experience in the context of change and adoption to inform our ways of working, standards and tools 

What you'll need:

• Good understanding of how people navigate through change, with proven change management skills, experience and an ability to adapt to change in a complex and at times an ambiguous environment 

• Human-centered change management skills 

• Communications experience across a complex global organisation 

• Hands-on, self-starter with exceptional organisational skills with an acute attention to detail 

• Experience working with external consultancies or 3rd party implementation partners 

• An energetic and resilient communicator who isn’t afraid to share new, bold ideas 

• Strong consultative skills including ability to anticipate, analyse and advise on issues 

• Effective leadership and collaboration skills with the ability to engage individuals at all levels of the organisation 

• Excellent communication skills including verbal and written communication, presentation and facilitation 

• Strong organisational and analytical skills including systems thinking and problem solving 

• Experience with technology systems and implementations is preferred 

• Adaptability and flexibility in handling multiple planned and unplanned responsibilities, as well as competing priorities 

• The ability to collaborate well in team environment, manage conflict, support team success, and contribute to a positive team dynamic 

• Good interpersonal skills, relationship building and active listening 

• Ability to be flexible with working hours to accommodate working within a global team in multiple time zones, as and when required. 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

*Internal applicants - all locations considered

Why we're hiring:

WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

A dedicated Programme Director is needed to orchestrate the people side of this transformation, ensuring that new ways of working are adopted, benefits are realised, and change fatigue is minimised. 

The Revenue Forecasting programme will improve pipeline and revenue reporting across agencies, supporting better business forecasting and growth tracking. It will reducing manual effort, standardise reporting processes, and increase adoption of CRM and revenue tracking tools by addressing data quality, process maturity, and adoption challenges. 

The Programme Director is accountable for the overall success of a programme, ensuring delivery of strategic outcomes and benefits realisation. This role provides leadership, governance, and direction across multiple projects and workstreams, aligning them to organisational objectives and stakeholder expectations.  Key responsibilities include: 

• Strategic Leadership: Define and maintain the programme vision, objectives, and roadmap, ensuring alignment with business strategy. 

• Governance & Assurance: Establish robust governance frameworks, manage risks, and ensure compliance with organisational standards. 

• Benefits Realisation: Drive delivery of measurable business benefits, tracking progress against agreed KPIs and outcomes. 

• Stakeholder Engagement: Build strong relationships with senior stakeholders, sponsors, and delivery teams to secure commitment and resolve issues. 

• Resource & Financial Management: Oversee programme budgets, resource allocation, and vendor management to optimise cost and value. 

• Change & Adoption: Ensure readiness and adoption of new capabilities, minimising disruption and embedding change effectively. 

WPP is embarking on a major 3-year Transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to: 

• Enable cost-effective transformation and operational efficiency 

• Accelerate adoption of AI, data, and digital platforms 

• Ensure consistent delivery of value and benefits across all agencies and markets 

• Minimise disruption and maximise engagement during large-scale change 

What you'll be doing:

• Develop the global vision and roadmap for the programme 

• Build strong relationships with leaders to influence and drive collaboration  

• Establish and lead transformation programmes across WPP Enterprise Technology 

• Ensure deliverables are of the highest quality with clearly articulated scope and quantifiable business benefits 

• Be accountable for programme definition, planning, orchestration, and delivery 

• Identify, define and manage all aspects of the programme’s projects. Including, but not limited to, the overall programme project plan, execution, resource management, risk and issue tracking, quality, governance, change management, risk management, communications and budget 

• Coordinate dependencies, including those with projects, suppliers and stakeholders outside of the programme 

• Creates visibility across teams to mitigate coordination challenges (with Service Owners and Providers as applicable) 

• Develop and maintain programme risk management plans. Coordinates programme risk identification, qualification, response development and control 

• Work closely with the PMOs to ensure the programme is reported on accurately 

• With PMOs, run stage gates for each project in the programme 

• Acts as liaison between stakeholders, sponsors and steering committee and manages these relationships 

• Conduct financial analyses on programme alternatives including cost/benefit analysis, to determine programme feasibility and direction 

• Develop and compose business cases to support the justification of programme investment 

• Manage third party suppliers/partners to contract commitments  

• Performance manage project management staff and provide coaching and feedback to support their professional growth. 

• Ensure the programme projects use Strategy and Transformation delivery standards and tools (Transformation Delivery Framework, and Wrike) 

• Supporting the PPM Centre of Excellence by identifying and championing areas where improvements may benefit project performance 
• Share activities and lessons learnt across PM community 

What you'll need:

1. Experience & Background 

• Extensive experience leading largescale, complex technology transformation programmes in a global or multi entity organisation. 

• Proven track record of delivering enterprise wide platforms, cloud migrations, infrastructure modernisation, or major application deployments. 

• Strong background in portfolio, programme, and project management, with familiarity in both waterfall and hybrid delivery. 

• Demonstrated experience working in environments with multiple vendors, system integrators, and third party delivery partners. 

2. Leadership & Strategic Capability 

• Ability to define and articulate a clear programme vision, roadmap, and benefits case. 

• Strong leadership presence with the ability to influence senior stakeholders, including C suite, functional heads, and agency/market leaders. 

• Experience leading matrixed teams and managing cross functional delivery across geographies. 

• Demonstrated ability to set the right delivery culture, behaviours, and expectations. 

3. Governance, Control & Delivery Excellence 

• Deep understanding of programme governance, including stage gates, reporting, RAID management, and financial controls. 

• Ability to establish and maintain robust delivery frameworks, quality standards, and assurance. 

• Skilled in risk management, including identifying systemic risks, interdependency conflicts, and developing mitigation plans. 

• Ability to ensure regulatory, security, and compliance alignment across programme components. 

4. Financial & Commercial Management

• Strong capability in budget ownership, forecasting, cost control, and benefits realisation. 

• Experience conducting business cases, cost–benefit analysis, and ROI assessments. 

• Ability to manage vendors against contractual commitments and performance KPIs. 

5. Stakeholder Engagement & Communication

• Exceptional comms skills, able to simplify complex programme detail into execlevel insight. 

• Ability to build trusted relationships with senior sponsors, delivery teams, and external partners. 

• Skilled in managing change impacts, driving adoption, and minimising business disruption. 

6. Change, Adoption & Business Readiness

• Experience overseeing change management, including communications, training, and readiness. 

• Ability to ensure new processes, technologies, and capabilities are embedded and sustained. 

• Comfortable addressing change fatigue, capability gaps, and resistance points. 

7. Technical Competence

• Strong understanding of relevant enterprise technologies. 

• Ability to balance technical constraints, architectural requirements, and business needs. 

8. Personal Attributes

• Highly organised, resilient, and comfortable operating in ambiguous or evolving environments. 

• Strong problem solver with ability to make clear decisions under pressure. 

• Inclusive, people centred leader who motivates high performing teams. 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

Deal Desk Manager, WPP Open 

About WPP Open: WPP Open is WPP's cutting-edge AI platform for marketing. It seamlessly connects talent, tools, data, and artificial intelligence to deliver faster, and more scalable marketing solutions at a reduced cost. We operate across a portfolio of products that includes WPP Open Enterprise, and WPP Open Pro – providing a range of offering from self-serve client capabilities to fully managed strategic partnerships. This innovative approach firmly positions WPP as the self-disrupting, AI-enabled agency of the future. 

Why we are hiring: We are seeking a Deal Desk Manager to join our Growth and Commercial team, which is central to driving growth for WPP Open. You will be instrumental in delivering expert deal structuring and pricing support for our global Sales Teams and Agency networks. As a subject matter expert, you will leverage data-driven insights to foster growth and act as the key liaison between sales, finance, and legal teams for all critical deal support matters. 

What you'll do: Reporting to the Chief Growth & Commercial Officer, you will: 

• Review and vet complex deals on behalf of Strategic Business Practices and Sales Executives, ensuring strategic alignment and risk mitigation. 

• Negotiate commercial terms with client procurement teams, ensuring best value outcomes. 

• Guide Sales on optimal deal structures, proactively manage risk within contractual terms, and take ownership of final approval decisions. 

• Demonstrate critical thinking, analytical rigour, and the ability to identify variable risks and opportunities within a deal, influencing outcomes with strategic recommendations as variables evolve. 

• Partner with the Pricing team to develop and implement best practices for commercial terms, leveraging improved data utilisation and comprehensive market knowledge to inform decisions. 

• Enable Sales teams with best practices for optimised pricing and efficient deal structures through training and guidance. 

• Collaborate strategically with Finance, Legal, and Operations departments to optimise contract terms and accelerate deal closure. 

• Support Sales & Growth teams in the proficient use of CRM systems, ensuring data integrity and process efficiency. 

• Enable and educate Agency teams on WPP Open's distinct Pricing & Commercial Models. 

• Develop compelling client-facing commercial proposal materials. 

• Support the creation of robust business cases to effectively aid complex sales conversations. 

What you’ll bring: 

• Relevant experience in a deal desk, commercial finance, or sales operations role, preferably within the technology industry. 

• Deep knowledge of commercial, pricing strategies, and deal desk functions, or directly relevant experience. 

• Extensive experience with CRM and CPQ systems and proven proficiency in financial modelling and analysis. 

• An analytical background with problem-solving skills. 

• Proven experience leading and influencing at various levels across the organisation. 

• Capable of explaining complex concepts clearly and credibly across all levels of the organisation. 

• Ability to navigate complex discussions to productive outcomes. 

• Deep practical knowledge of project management, with experience leading large, complex initiatives. 

• Ability to work effectively in a fast-paced environment while managing & prioritising competing demands. 

Why we're hiring:

WPP is embarking on a major 3-year Transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to: 

• Enable cost-effective transformation and operational efficiency 

• Accelerate adoption of AI, data, and digital platforms 

• Ensure consistent delivery of value and benefits across all agencies and markets 

• Minimise disruption and maximise engagement during large-scale change 

A dedicated Director of Architecture, AI and Product is needed to orchestrate the people side of this transformation, ensuring that new ways of working are adopted, benefits are realised, and change fatigue is minimised. 

What you'll be doing:

• Strategic Functional Leadership: Establish and implement the short- to mid-term (1-3 year) strategy for the newly formed Product, Architecture and AI function. Control all activities and outcomes for the Enterprise Architecture, Solution Architecture, Global Product Ownership, AI CoE and, Business Analysis teams, integrating them into a single, cohesive delivery function.  

• Transformation & Integration: Drive the organisational transformation for your function by breaking down legacy silos and unifying disparate teams. Establish the common processes and governance required to create a scalable and efficient architectural capability for the enterprise.  

• Architectural Governance: Define and enforce the enterprise-wide architectural frameworks, standards, and patterns that will govern technology delivery. Ensure that all solutions are coherent, future-proof, and balance business requirements with practicality and cost.  

• Stakeholder Partnership & Influence: Act as a primary partner to the leaders of Domain Support, Strategy & Transformation, Engineering, and Service Delivery, ensuring architectural strategy is fully integrated with their delivery needs. Provide strategic counsel to the CIO and executive leadership, translating complex architectural concepts into clear business implications to guide strategic technology decisions.  

• Innovation & Capability Development: Lead the function in identifying and solving key business challenges through architectural innovation. Build and develop underdeveloped capabilities, particularly in modern enterprise architecture and AI, to support the organisation's strategic priorities.  

• People Management: Ensure the teams have the right skills and capabilities to deliver. Provide line-management support, including oversight of talent management and development activities.  

What you'll need:

Critical Knowledge and Experience: 

• Extensive senior experience in a global, complex organisation and/or matrix environment  

•  A proven track record of technology leadership and deep business acumen 

• Experience leading a large-scale organisational change programmes 

• Translating corporate objectives into actionable architectural and product roadmaps  

Skills: 

• Strategic Technical & Architectural Leadership Ability to define and enforce enterprise architecture principles. 

• Expertise in modern architecture frameworks (e.g., microservices, cloud-native). 

• Functional Transformation Leading large-scale change programmes. Driving integration of legacy systems into modern platforms. 

• Stakeholder Influencing Skills Negotiation and conflict resolution. Executive-level communication and presentation skills. Builds consensus and can articulate complex technical concepts to non-technical audiences. 

• Innovation & Emerging Tech Awareness: Knowledge of AI, automation, and digital platforms. 

• Risk Management & Governance: Ability to balance innovation with compliance and security. 

• People Leadership: Coaching, mentoring, and building high-performing teams. 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

Why we're hiring:

WPP Open Change and Enablement team is at the heart of empowering WPP's vast network of agencies and clients with cutting-edge technology, streamlined processes, and collaborative platforms. We drive and foster the change that drives efficiency, differentiation, and connectivity across the globe, ensuring our people can work at their best and our agencies can deliver exceptional results for their clients. Our mission is to accelerate WPP's digital transformation and foster a culture of continuous improvement. 

As WPP transforms into an AI-enabled marketing powerhouse, we are reimagining how our 100,000 employees interact with our new global platform. As part of the Change and Enablement team, we need a Senior User Researcher to work closely with our users, helping to understand what they need in order to inform the strategic product decisions we make. This role is critical in translating strategic vision into tangible, user-centric solutions that empower our global workforce to create and embrace the future. 

We are looking for a Senior User Researcher to play a central role in shaping the user experience of our global GenAI-powered marketing platform, which is transforming how 150,000 employees across creative, media, and production deliver work. As a foundational part of our digital transformation, this platform blends intelligent automation, role-based AI agents, and new ways of working to streamline project delivery across the enterprise. 

You will co-create and scale our user research practice—capturing deep insights into user behaviours, needs, pain points, and emerging habits—to influence product direction, drive behavioural change, and ensure the platform is intuitive, efficient, and widely adopted. This role blends strategic thinking, research rigour, and storytelling to bring the voice of the user into every stage of the transformation. 

What you'll be doing:

🔍 End-to-End Research Leadership 

• Own and drive the research strategy across the GenAI platform transformation, aligning with strategic goals, user adoption targets, and behavioural change objectives. 

• Design and conduct mixed-methods research (qualitative and quantitative) to explore user needs, workflows, perceptions of AI tools, and barriers to adoption. 

• Identify and segment user personas across functions (creative, media, production), roles, and maturity levels in AI literacy and digital tooling. 

🧠 Insights for Behaviour & Adoption 

• Explore behavioural drivers and resistance points related to GenAI adoption, automation, and role-based agents. 

• Assess how users currently complete tasks and how they react to automation or AI intervention. 

• Partner with behavioural designers to support interventions that enable mindset shifts, habit formation, and sustained usage of new capabilities. 

🧪 Prototype & Product Testing 

• Collaborate with UX, Product, and AI teams to design and execute usability tests, concept evaluations, and in-field studies. 

• Evaluate AI agent usability, understand gaps in comprehension, and improve task-to-agent workflows to reduce friction and increase confidence. 

• Test in-product micro-learnings and feedback systems for continuous learning loops. 

📊 Continuous Feedback & Learning 

• Build systems to capture ongoing user feedback, usage data, and experience metrics as part of a continuous discovery process. 

• Translate research findings into clear, actionable insights that guide product development, UX design, agent strategy, and change enablement. 

• Develop and maintain user insight dashboards or personas to make findings accessible to a broad internal audience. 

🤝 Cross-Functional Collaboration 

• Partner closely with Product, UX, AI Coaching, and Change teams to embed user insights at every phase of design and rollout. 

• Facilitate co-creation workshops, journey mapping, and collaborative discovery sessions across global teams. 

• Act as a strong advocate for user needs and friction points in strategic planning and roadmap discussions. 

What you'll need:

• 5+ years of experience in user research, design research, or human-centered design, preferably within enterprise platforms, digital transformation, or AI. 

• Proficient in qualitative methods (interviews, ethnography, contextual inquiry, usability testing) and quantitative analysis (surveys, metrics interpretation). 

• Experience conducting research in complex, multi-role enterprise environments with varied user behaviours and tech fluency. 

• Strong understanding of behavioural research, digital adoption challenges, and designing research to support change programs. 

• Comfortable working with AI-driven tools and emerging technologies such as LLMs, agents, or automation platforms. 

• Skilled in storytelling and translating data into insights that inspire and influence decisions across diverse stakeholders.  

Preferred Qualifications: 

• Background in psychology, HCI, sociology, anthropology, or a related research discipline. 

• Experience with digital tools like Figma, Dovetail, Miro, Airtable, or survey platforms. 

• Exposure to agile product teams and rapid, iterative research practices. 

• Prior work in creative, media, production, or marketing sectors a plus.  

Personal Attributes: 

• Empathetic and curious: You listen deeply, ask the right questions, and are driven to understand how people think and work. 

• Adaptable: Comfortable navigating ambiguity in a fast-evolving AI-led transformation. 

• Collaborative: Skilled at working across functions and building strong relationships with design, product, and strategy teams. 

• Outcome-driven: Focused on enabling change, adoption, and real-world impact through user insight. 

Why This Role? 

This is your opportunity to define how a global creative organization builds and scales the next generation of AI-powered tools and behaviours. You’ll be the bridge between global users and platform creators—ensuring we build something useful, usable, and truly transformative. If you’re passionate about understanding people and designing for change, we’d love to hear from you. 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite  #LI-DNP