Woodlake Animal Hospital - CSR/Receptionist

Woodlake Animal Hospital in Midlothian, Virginia is seeking a new CSR/Receptionist to join our wonderful, tight-knit team!

Main Duties:

• Receive telephone and email/AllyDVM requests/Pharmacy requests; screen those that are handled by other staff members and take care of routine calls and scheduling requests. Provide knowledgeable sub-professional advice concerning the care and treatment of animals.
• Follow established hospital policies and procedures in scheduling appointments. Determine whether immunizations/tests are current. Follow-up by requesting records and recommend update of necessary immunizations/diagnostics to clients.
• Schedule appointments after obtaining all necessary data concerning the animal and owner. Prepare or obtain all required forms such as animal clinical records, health certificates, immunization certificates, lab reports in advance, if possible.
• Ensure that all charges are captured and follow through on making sure all post visit financial obligations are satisfied.
• Fill veterinary prescriptions with appropriate medication and initial label per hospital policy; provide routine instructions to owners concerning Rx for medications. Collect lab specimens from pet owners, set-up sample or print lab request form as appropriate and get sample prepared to be sent to outside lab.
• Assist in the updating of client files (Update email, physical address and phone numbers)- Follow-up with clients when records are requested for another hospital.
• Be able to comfortably facilitate usage of the online store (Covetrus) and AllyDVM scheduling both in clinic and talking clients through it if they are calling from home.
• As required, enter data into the computer system, retrieve and modify and send electronically stored records.
• Participate in callbacks of appointments seen the prior day- Check on patient and see if there are any follow-up questions from owners- Inform Owner of negative parasite screen and 4dx results- Inform veterinarian if positive result.
• Participate in opening, closing and weekend duties.
• Perform other duties as assigned.

Job Requirements:

• Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient’s condition, and compiling and submitting data on patients treated.
• Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine, file veterinary medical reports according to alpha, numeric or subject matter headings.
• Requires strong interpersonal and customer service skills.
• Strong customer service skills. Personal contacts are with animal owners affected by a variety of problems, visitors, and other staff members. Considerable tact and diplomacy are required. Must accurately relay owner’s account on the medical complaint(s) of the animal(s) involved to the staff members who will be involved in treating the patient(s).
• Advanced computer skills. We are a paperless/paper lite clinic, and computer abilities will be critical for a successful CSR.  We have an online store and will be taking pharmaceutical refills and scheduling appointments from an online system and from our clients as well as from phone calls.  Frequent checking of our email and dashboards during the day will be part of your responsibilities. 
• High school diploma or equivalent.
• 10 hours of CE per year

Veterinary Student Externship

About the hospital: Woodlake Animal Hospital in Midlothian, Virginia (a Richmond suburb) is searching for a veterinary extern to join our hard working, fun-loving 4 DVM practice. We are extremely proud of our positive culture-join us for a low-pressure “get to know you” visit to witness it firsthand! The Woodlake team offers high-quality integrative and preventative care. We have been AAHA accredited since 2013. We are a “high-touch” practice and feel that truly getting to know our clients and patients is an integral part of providing the best veterinary care possible. Our ideal candidate is warm, caring and confident and enjoys collaboration with our experienced DVM & technician team.

Why consider an externship with Woodlake Animal Hospital?

• Mentorship from multiple strong veterinarians who are excited to welcome a student
• Team has strong clinical skills in the areas of wellness and dentistry
• Gain experience with basic and routine surgeries
• Learn about acupuncture and Chinese herbal medicine
• Work in an AAHA accredited hospital
• Fully equipped with in-house lab capabilities, digital x-ray, and ultrasound
• Excellent culture, collaborative environment, and low turnover

What we offer externs:

• Stipend to offset the cost of housing and travel
• Opportunities to connect with multiple VetEvolve practices

Why VetEvolve:

• VetEvolve's Support from the Start program is designed to provide new veterinarians with mentorship, hands-on training, and a customized post-grad experience to build a strong foundation. This includes assigned mentors, individualized mentorship plans, and opportunities for specialized training and continued education to help you develop your skills and confidence while fostering a healthy work-life balance.
• Industry leading Veterinarian and support staff retention rates - Hear why our Veterinarians are "Happy Here" on our videos page.
• We invest in our team members’ professional growth and mental wellbeing, and many of our team members hold Compassion Fatigue Professional certifications.
• We live by our core values: Serve, Evolve, and Trust.
• “They allow me the freedom to practice as I see fit…We can make almost all of our main decisions ourselves, at the clinic level. Their up front focus on honesty and improving over time keeps surprising me each time they demonstrate it. Veterinary medicine is not always the prettiest, easiest, happiest, or most satisfying line of work as we all know, but I can't imagine doing it for any other group. VetEvolve has been able to retain a small feel over time, as it grows, which is huge for me.” - VetEvolve network DVM. Reach out to us to hear more from our Veterinarians about how we strive to provide team members environments where they feel “Happy Here”.
• Repeat winner of Virginia’s Best Places to Work (we are based in Virginia).

Qualifications:

• Currently enrolled in an AVMA accredited Veterinary School (VMD or DVM degree path)

Apply here or contact Ashley Anderson at anderson@vetevolve.com for more information.

Full-Time Licensed Veterinary Technician

Woodlake Animal Hospital is seeking a full-time licensed veterinary technician to join our AAHA accredited and Feline Friendly hospital. Join our team in providing exceptional client service and veterinary health care for pets and their families! The best candidates will possess a positive attitude, the ability to work both independently and as a part of our team and have a strong knowledge base in the field of veterinary medicine.

The practice is open from 7:30 am to 5 pm Monday thru Friday.

Benefits include: Group Health insurance policy, Paid time off, CE budget, Professional license reimbursement, Uniform budget, 401(k) retirement plan, Discounted staff pet care, Limited weekend responsibilities. 4 day Work Week

Duties to include:

• Properly maintain and operate all instruments used in the hospital.
• Maintain a clean, organized, and sanitary working environment throughout the entire hospital.
• Take accurate patient histories from clients and communicate well with clients and staff
• Perform or assist in diagnostic procedures including blood work, radiographs, urine and ear cytology and anesthesia monitoring.
• Catheter placements and blood draws; Both at multiple access points (cephalic, saphenous, jugular)
• Ability to work efficiently under stressful situations
• Medication calculation, preparation, and administration (IV,IM,SQ,PO)
• Proper animal restraint 
• Obtain digital radiographs -including dental
• Other duties as assigned

Familiarity With:

• Canine and feline animal husbandry
• Vaccination protocols
• Cleaning, polishing, and charting teeth for periodontal procedures
• Knowledge of normal patient parameters.
• Must be conscientious of personal safety and the safety of those around them.
• Must work well in a team environment and promote a positive team culture.
• Must be able to communicate and work well with other team members.
• Must be able to maintain good client communications, especially during difficult and stressful times.

To be considered for this position, applicants must hold, or be eligible to hold a Virginia RVT license in good standing within 30 days of being offered the position.