How you'll help us achieve it

We’re hiring a User Growth Regional Lead — a key role driving Wave’s expansion on the ground. You’ll lead and energize distribution activities across your region, with a clear mission: grow and retain our user base. You’ll design and execute strategies that boost active usage, from money transfers to bill payments, ensuring Wave becomes the go-to wallet for our users.

In this role you’ll;

• Manage a team of supervisors/team leads who, in turn, manage field-based distributors. These distributors are responsible for recruiting new users to our financial products. 
• Identify and find solutions to critical blockers for user growth and maintain active usage of our financial products in assigned areas. 
• Develop strategies to boost the retention of newly acquired users.  
• Hire, train, and manage distribution team members and build systems to scale distribution as needed rapidly. 
• Build the roadmap for the distribution team in your area to achieve its quarterly key objectives, including iterating on strategy and growing our customer base day after day within the assigned region of Burkina Faso. 
• Use data to make decisions on distribution strategies and monitor the performance of your team. 
• Work closely with the agency team to align key objectives and operationalize strategies. 
• Help to develop Wave’s distribution strategy by sharing insights and learning from the team’s experience. 
• Lead by living Wave's values, and ensure they're deeply ingrained within your team.

Key Details 

• Location: Burkina Faso. Willingness to relocate to other regions for 2-3 month periods is required.
• Work authorization in Burkina Faso is required. 
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements 

• Fluency in French and in a local language is a plus.
• Proficient in English - this role will interact regularly with non-French speakers, and reporting will be done primarily in English.
• Previous experience in sales/business development/team management.
• At least 4 years of relevant work experience specifically managing field teams or user acquisition teams based in the field. 
• At least 2 years of experience designing strategies for user acquisition for a telecom, payment service provider, FMCG, or financial institution. 
• At least 2 years’ experience managing large teams (50+ people). 

You might be a good fit if you: 

• Have successfully planned and managed customer acquisition strategies for mobile/financial, or FMCG products before.
• Communicate effectively and often, both in writing and in person, to the point of overcommunication.
• Are detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.
• Are tech-savvy: comfortable navigating Excel and onboarding to new tools.
• Have a teamwork spirit.

#LI-MS1

How you'll help us achieve it

We're hiring a creative, resourceful BTL officer with experience coordinating large-scale below-the-line marketing strategies. Reporting to the Marketing Manager, you'll help coordinate the day-to-day operations of our BTL marketing activities and mobile money branding, and maintain desirable user growth and agent activation rates.

In this role you’ll; 

• Manage day-to-day logistics for marketing operations, including roadshows, stands, and events in the assigned region. 
• Prepare supporting materials, event promotional merchandise, and other BTL activities. 
• Recommend sources (new channels, partnerships, networking alliances, and influencers) to grow our user base. 
• Help to create and develop new BTL activations. 
• Improve our POS's visual standards in line with the company's brand guidelines. 
• Track the progress and quality of our agent network visibility and branding by collaborating with our branding partners, field sales, and agent network management team.
• Receive stock of marketing supplies and materials from our vendors and suppliers, dispatch them appropriately, and track inventory of all stock to avoid stock-outs.

Key details

• Location: You'll be based in Bamako, with frequent travel or temporary relocation to field locations within Mali. 
• Work authorization in Mali is required. 
• Contract type: 6 months fixed-term contract (renewable). 
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluent in French and Bambara. 
• English is a plus, as this role may interact regularly with non-French speakers. 
• 2+ years of relevant work experience at a marketing agency, telecom, or payment service, provider, FMCG, or financial institution. 
• 4+ years of relevant work experience, specifically managing field or user acquisition teams 
• Based in the field. 
• 2+ years' experience designing strategies for user acquisition for a telecom, payment services, service provider, FMCG, or financial institution. 
• 2+ years' experience managing large teams (50+ people).

You might be a good fit if you

• Have successfully executed marketing operations and events.
• Love being in the field and does not mind doing some handy work.
• Are diplomatic and have excellent communication skills.
• Are detail-oriented and strive for excellence in everything you do.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Adjust quickly to changing priorities and conditions.
• Think about culture and process from the users' perspective.

How you'll help us achieve it

We're looking for a Head of BTL and Distribution for our operations in Burkina Faso who is experienced in managing teams, executing product sales strategy, resourceful, and excited to roll up their sleeves and work in the field. You'll be responsible for the daily operations of our field sales teams in Burkina Faso. The job entails planning and executing user acquisition campaigns and maintaining desirable user activity rates.
 
 In this role, you'll;

• Manage sales teams who are responsible for growing Wave's user base.
• You will need to identify and resolve critical blockers that hinder customer growth and maintain active usage of our financial products.
• Build the roadmap for the distribution team in Burkina Faso to achieve its quarterly key objectives:
• Work closely with the ATL team and the rest of marketing
• Work closely with the Wave agent team to align key objectives and operationalize strategies
• Take ownership of operations in rapidly scaling Wave's field sales teams (in charge of  customer acquisition ) across Burkina Faso, with the processes and people needed
• Develop a field marketing program for customer acquisition that gives existing and new staff the right skills and expertise to serve our users
• Coordinate and ensure diverse projects on the roadmap are on track by:
• setting up clear responsibilities for the team and ensuring individuals have the resources needed
• providing day-to-day management and mentorship of team members
• working closely with HR, Agent Management, and Media teams to align activities
• Help to develop Wave's global strategy by sharing insights and learning from the team's experience.
• Lead by living Wave's values, and ensure they're deeply ingrained within your team.

Key details

• Location: You'll work from our office in Burkina Faso and may travel to field locations.
• Work authorization in Burkina Faso is required. 
• This is a permanent position. 
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents
• We support working parents - we offer 26 weeks of  parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
• Airtime reimbursement
• Free food and a beautiful office space

Requirements

• Fluent in English - this role will interact regularly with non-French speakers.
• Speak and write both French and English fluently.
• Minimum of 5 years' experience leading field-based sales or user acquisition teams.
• Proven track record in designing and executing user growth strategies within telecom, fintech, FMCG, or financial services sectors.
• Demonstrated experience managing large-scale teams of 100+ people.

You might be a good fit if you

• Have planned and successfully managed customer acquisition strategies for mobile/financial products before.
• Communicate effectively and often, both in writing and in person, to the point of overcommunication.
• Are detail-oriented and strive for excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Have built and led strong teams in achieving key results.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.
• Think about culture and process from the users' perspective.
• Are tech-savvy: comfortable navigating Excel and onboarding new tools.

How you'll help us achieve it

Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

We are looking for a Country Growth Operations Lead who will be based in one of our early-stage countries in West Africa, who will lead our efforts to expand our user base and manage user acquisition strategies in the allocated countries. This role involves leading both user growth operations and agent operations/agent liquidity to help grow a market from an early stage to 1 million monthly active users. 

The Country Growth Ops Lead will report to the Head of Scaling Operations and work closely with the Chief Executive Officer and Country General Manager/Director of Operations.

In this role, you'll;

• Drive user growth by optimizing distribution strategies and leading user acquisition initiatives.
• Collaborate with leadership and country teams to ensure alignment and maximize growth opportunities.
• Enhance distribution processes through partnership with product and engineering teams, leveraging technology and data.
• Oversee agent network operations, including acquisition, setup, and liquidity management, to support distribution and meet user demand.
• Build and lead high-performing teams, fostering a culture of excellence and innovation.
• Manage business and financial KPIs in alignment with overall business objectives.
• Champion Wave's values, leading by example and embedding them within the team culture.

Key Details 

• Location: At one of our early-stage countries in Africa, with a focus on West Africa. You must be willing to relocate to the primary growth country for up to one year, with periodic returns home after each trimester.
• Travel: Anticipated travel requirements of 60-80% within a designated, growth-focused market.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.

Requirements 

• 8+ years of senior leadership experience in user acquisition/agent operations and liquidity management within mobile money, finance, fintech, telecoms, or tech.
• Language: Bilingual proficiency is mandatory, with exceptional written and verbal communication skills in both English and French.
• Enhanced interpersonal skills in building and maintaining positive relationships, effective communication, active listening, and conflict resolution.
• Proven sales ability with a successful track record in sales, including identifying customer needs and connecting corridors.

You might be a good fit if you

• Are deeply analytical in your approach to marketing and in optimizing the cost of customer acquisition and are metrics-oriented and experienced in leading teams towards KPIs.
• Are proactive, disciplined in your thoughts and actions, and committed to continuous self-improvement and professional development.
• Possess the humility, mission focus, and resolve to do what it takes to achieve growth goals.
• Build strong relationships and bring out the best in people.
• Excel at leadership and enjoy managing diverse and large field ops teams.
• Are a strong communicator and are comfortable defaulting to overreaching when it comes to coordination.
• Think from first principles about how things should work.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets and willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.

#LI-MM1

How you'll help us achieve it

We’re hiring a User Growth Regional Lead — a key role driving Wave’s expansion on the ground. You’ll lead and energize distribution activities across your region, with a clear mission: grow and retain our user base. You’ll design and execute strategies to boost active usage across money transfers and bill payments, ensuring Wave becomes the go-to wallet for our users.

In this role you’ll;

• Manage a team of supervisors/team leads who, in turn, manage field-based distributors. These distributors are responsible for recruiting new users to our financial products. 
• Identify and resolve critical blockers to user growth and maintain active usage of our financial products in assigned areas. 
• Develop strategies to boost the retention of newly acquired users.  
• Hire, train, and manage distribution team members, and build systems to rapidly scale distribution as needed. 
• Build the roadmap for the distribution team in your area to achieve its quarterly key objectives, including iterating on strategy and growing our customer base day after day within the assigned region of Niger. 
• Use data to inform distribution strategies and monitor your team's performance. 
• Work closely with the agency team to align key objectives and operationalize strategies. 
• Help to develop Wave’s distribution strategy by sharing insights and learning from the team’s experience. 
• Lead by living Wave's values, and ensure they're deeply ingrained within your team.

Key Details 

• Location: Niger. Willingness to relocate to other regions if needed.
• Work authorization in Niger is required. 
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements 

• Fluency in French and in a local language is a plus.
• Proficient in English - this role will interact regularly with non-French speakers, and reporting will be done primarily in English.
• Previous experience in sales/business development/team management.
• 4+ years of relevant work experience, specifically managing field teams or user acquisition teams based in the field. 
• 2+ years of experience designing strategies for user acquisition for a telecom, payment service provider, FMCG, or financial institution. 
• 2+ years’ experience managing large teams (50+ people). 

You might be a good fit if you: 

• Have successfully planned and managed customer acquisition strategies for mobile/financial, or FMCG products before.
• Communicate effectively and often, both in writing and in person, to the point of overcommunication.
• Are detail-oriented and strive for excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.
• Are tech-savvy: comfortable navigating Excel and onboarding to new tools.
• Have a teamwork spirit.

#LI-MS1