Organization Description
Vital Voices Global Partnership is a leading international non-profit organization. We invest in women leaders who are tackling the world’s greatest challenges – from gender-based violence to the climate crisis, economic inequities, and more. We are “venture catalysts,” identifying leaders with a daring vision for change and partnering with them to make that vision a reality. What sets Vital Voices apart is that we make long-term, holistic investments in leaders with bold ideas for change — providing them connections, capacity, a network of their peers, financial support, and visibility for their work. We have provided early support for leaders who went on to become Nobel Peace Laureates, US Youth Poet Laureates, Prime Ministers, award winning innovators and breakthrough social entrepreneurs. Over the past 27 years, we have directly invested in more than 47,000 change-makers across 188 countries, who in turn have improved the lives of millions of people in their communities and countries.
Vital Voices’ staff is headquartered in Washington, DC. In the coming years we have a bold vision to dramatically scale our impact. In early 2022, we opened the first ever Global Headquarters for Women’s Leadership, a 30,000+ sq. ft. historic building just blocks from the White House on 16th Street. It is a hub of activity, events, and collaborations — bringing together women leaders and their allies to tackle the world’s greatest challenges.
Mission
Vital Voices invests in women leaders taking on the world’s greatest challenges and accelerates collective action towards an equitable and sustainable world.
Summary
The Manager, Operations will play a central role in driving the effectiveness of our organization, working directly under the supervision and guidance of the CFO. This position will be responsible for overseeing day-to-day operations, policies, procedures and Vital Voices Headquarters (VVHQ) management. The Manager will work collaboratively across all teams to drive operational strategy and planning. The Manager works in close collaboration with the Operations, Communications & Events, and Technology teams to best serve staff, guests and network leaders. This position is based in Washington, DC with the option of a hybrid work schedule. We are not accepting remote candidates at this time.
Role Specifications:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Building Operations: Management and oversight of VVHQ operations
- Ensure that VVHQ runs efficiently and effectively to best serve staff, guests and network leaders
- Manage vendor and contractor relationships in collaboration with the Operations Coordinator, enabling a thriving work environment
- Oversees VVHQ safety and security including maintenance and site inspections, emergency response and managing risk
- Develop and implement policies and procedures
- Manage VVHQ building operations budget
- Work in partnership with the events department to coordinate and schedule all VVHQ bookings and rentals, while optimizing use of the space to generate revenue and support organizational sustainability
- Oversee all facility use for internal staff use, meetings and events
Business Operations: Management of operations strategy
- Implement policies and procedures that will improve day-to-day operations
- Lead the operational planning and execution of organizational priorities, partnering cross-functionally to drive OKR development, alignment and ongoing process tracking
- Lead cross-functional project management (PMO) processes, delivering strategic guidance and specific solutions to ensure teams remain organized, aligned and on schedule
- Leverage technology, including Asana, to improve overall operations
- Develop and maintain operations manual
- Direct the contracts and procurement process
- Oversee vendor and contractor relationships
- Partner closely with People Operations to plan, execute, and continuously improve staff-wide gatherings such as “Home Weeks” and internal communications, ensuring they are aligned with organizational priorities
- Identify operational gaps and implement process improvements
- Coordinate the insurance process in collaboration with the Assistant Controller and CFO
Travel, Safety, Security
- Provide oversight and management of key travel vendors, including Healix and Key Travel, ensuring service quality
- Coordinate pre-travel briefings with Healix to ensure staff are fully prepared prior to international travel
- Continuously improve end-to-end organizational travel processes
Supervisory: Manage the Operations Coordinator
- Support, guide and partner with Operations Coordinator for professional success
- Develop, mentor and train on operations protocols and systems
- Continuously provide feedback and evaluate performance management
- Identify and support career advancement opportunities
- Other duties as assigned.
Required Qualifications:
- Bachelor’s degree plus 4-8 years of relevant work experience required
- Previous building operations, rental experience and vendor management experience required
- Demonstrated experience establishing and driving organizational performance frameworks, including KPIs, OKRs, and annual goal-setting processes
- Excellent oral and written communications skills in English.
- Ability to prioritize tasks, swiftly shift priorities, and work in a fast-paced environment with tight deadlines, sometimes under difficult or challenging circumstances.
- Ability to work independently and as part of a dynamic team.
- Demonstrated cultural sensitivity and self-awareness.
- Strong computer skills including MS Office applications (esp. Excel, Word, and PowerPoint), social networking tools, project management and database software (i.e., Salesforce, Asana).
This position is a full-time, exempt hybrid position based in Washington, DC with two days of required in person attendance at the Vital Voices Headquarters. Given the nature of building operations and events, this role requires flexibility to work occasional evenings and weekends, as well as additional in-office days as needed.
The starting salary range for this position is $114,300 - $142,600 based on experience and ability to have broad impact early.
Benefits:
At Vital Voices, we value our employees and their well-being. That's why we offer a competitive and comprehensive compensation package that includes medical, dental, and vision insurance, 401k match, short and long-term disability, life insurance, HSA, EAP, and more. But that's not all. We believe in giving our employees the flexibility and support they need to thrive in their work and life. That's why we provide generous PTO including wellness flex Fridays, parental leave, earned sabbatical time, and volunteer leave as well as a professional development stipend to support continuous improvement. Join us and be part of a global team that empowers women leaders to transform the world.
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Vital Voices provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vital Voices complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Vital Voices expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Vital Voices’ employees to perform their job duties may result in discipline up to and including discharge.
Applications will be accepted and reviewed on a rolling basis until the position is filled. Only short-listed candidates will be contacted.
