TECHNICAL WRITER

Location: Washington, DC - 100% onsite

Clearance: Secret

Classification: Exempt

Compensation: $75 - $85k

Minimum Education and Experience:

• Bachelor's degree in Information Technology or a closely related field
• Minimum 4+ years of experience in technical writing
• Minimum 3 years of experience training and technical writing on complex and large-enterprise infrastructure environment
• Experience with technical applications/tools and image-capturing tools  (Ex. SnagIt, and/or Adobe Framemaker)
• Knowledge and familiarity of ITIL processes
• Experience in creating documentation as it relates with computer operating systems, networks, storage, infrastructure hardware, and data center
• Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint), Vision, and Adobe Acrobat.
• Experience working with project teams and engineering staff to develop course content.
• Experience coordinating training programs with customers including defining the scope and content of training programs and scheduling training courses.
• Solid knowledge of technical writing standards, documentation process, and system/software engineering process.
• Clearance: Ability to obtain & maintain - Position of Trust / Moderate Risk Background Investigation

Responsibilities:

• Develops, establishes, and maintains policies, processes, and procedures.
• Collaborate with individuals from various internal functional areas within the team to generate and review new equipment, processing, set-up and operational documents within agreed upon timelines.
• Interview subject matter experts/IT Specialist to obtain details to accurately capture content material.
• Work closely with the client’s staff and Engineering Team to develop and write content on the use of different technical equipment, computer systems, operating systems, software applications, etc.
• Communicate to the client and technical team in order to understand various technical aspects before writing about certain technical subjects.
• Review technical documents and make changes in the existing technical documents to update these as per the latest technical information.
• Research and translate technical information for non-technical and technical users.
• Originate, revise and maintain internal and external Standard Operating Procedures SOPs. Recommends and conducts document formatting and reduce the complexity of existing internal SOPs.
• Adhere to the deadlines given by the client and ensure good quality content.
• Provides expertise and guidance in interpreting governmental regulations, agency guidelines, and internal higher-level policies to assure compliance.
• Participates in all client related Information technology projects.
• Document, update and close tickets according to the service level agreements.

About IntelliDyne

IntelliDyne, LLC is a market-leading IT Services firm that has been delivering Above and Beyond consulting services to Government and Commercial clients for more than two decades. In fact, many of our first clients have enjoyed the Above and Beyond consulting experience so much that they are still partnered with us more than 20 years later. Why? Because IntelliDyne's exceptional personnel fuse industry expertise, experience, science, process, and innovative technology solutions together to help client organizations transform and realize outstanding performance outcomes. On matters of national, state, and local importance, Government organizations rely on IntelliDyne for Above and Beyond consulting services and solutions in Defense, Homeland Security, Law Enforcement, and Civilian.

IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

IT Support Technician - Deskside

Classification: Non-Exempt Position

Location: 1100 L. Street NW Washington, DC

Clearance: Secret

Compensation:  $70,000 - $75,000k/yr

Qualifications:

Required:

• Associate’s degree in IT or closely related field.
• Minimum 4 years’ experience working in support of desk side services with specific focus on supporting executive VP\VIP levels and their assistants.
• Clearance: Must have a Secret clearance
• Must have all or one of the following current certifications:

• MCP (Microsoft Certified Professional)
• CompTIA A+
• HDI-CSR

• Knowledge of Microsoft Management Console tools, specifically

• Active Directory (AD) for user and computers
• Terminal services
• VPN technologies like ZScaler
• Windows OS Imaging tools

• Must be self-motivated to learn and sharpen technology knowledge and skills along with business processes.
• Experience preferred troubleshooting and configuring:

• OneDrive/Azure/Office 365/MS Teams/Sharepoint
• VPN (vendor agnostic)
• Print services
• Bomguar/Beyond Trust
• Bitlocker
• ServiceNow

• Excellent verbal and written communication skills
• Professionally organized and dressed
• Data entry skills that clearly explain how problems were fix
• Customer focused and service oriented
• Attentive to details
• Able to multi-task.
• Ability to work individually and within a team environment with little supervision.

Responsibilities:

• Provide 2nd level escalation support to the Tier 1 Help Desk.
• Provide remote and on-site troubleshooting for hardware and software support.
• Resolve Call Center Tech Support tickets and provide desk-side support to onsite customers.
• Install, monitor, troubleshoot, replace, and support
• Multiple software solutions from multiple vendors outside of MS Office
• Printers/printer consumables, multi-function devices/multi-function device consumables, and imaging scanners
• Mobile devices or VTC issues
• WiFi or local and wide area networks or connectivity issues,
• Data storage systems, Active Directory, and other third-party software.
• Document Incidents and Work Orders with detailed break-fix steps and resolution in ticket tracking system.
• Work with VIPs, providing a “white glove” service where necessary.
• Monitor and update all incidents and requests, including calls assigned to external suppliers/vendors.
• Reassign or escalate incidents and requests to appropriate support level, third parties or other teams where appropriate level of discussion of issues with colleagues will be conducted.
• Track all work, inventory, and projects using a ticketing system
• Provide assistance and participate on new project(s) testing and deployment/delivery.
• Travel to all client sites in the Washington, DC National Capitol Region as needed for break/fix tickets.
• Work with vendors as it pertains to software and hardware troubleshooting, repair, replacement and personnel escort.
• Participate in project deployment.
• Provide input and update knowledge base as necessary.
• Coordinate the logistics of and conduct the movement of assets and equipment to various client's facilities when needed.
• Maintain an organized resource/hardware furnished storage room(s).
• Document, update and close tickets according to defined service level agreement requirements.
• Provide support and participate in asset management analysis and data governance.

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

Application Support Manager 

Location: Washington, DC (Onsite minimum 3 days a week) 

Classification: Exempt 

Compensation: $132,000.00

Overview: 

Our team is looking for an experienced ASM to design and implement cloud solutions, provide cloud migration strategies, and modernize mission critical systems. As the ASM, you will recommend tools and capabilities based on your research of the current environment and knowledge of various on premise, cloud based, and hybrid resources. 

Responsibilities: 

Team Leadership 

• Manage, mentor, and develop a team of 20 application support specialists across multiple skill levels and disciplines 
• Support the operational work in an ITSM, such as ServiceNow 
• Develop operational reports that provide metrics on time to resolve closure rate 
• Set performance goals, conduct reviews, and foster a culture of accountability and continuous improvement 
• Handle resource planning, shift scheduling, and capacity management to ensure 24/7 coverage where required 
• Recruit, onboard, and retain top talent 

Operational Excellence 

• Define and track KPIs: ticket volume, MTTR, first-call resolution, customer satisfaction 
• Implement ITIL-aligned processes for incident, problem, and change management 
• Maintain documentation, knowledge bases, and disaster recovery procedures 

Application Portfolio Management 

• Oversee support operations for 20 applications spanning multiple business functions 
• Establish and maintain SLAs for incident response, resolution times, and system availability 
• Own escalation processes and serve as the senior point of contact for critical incidents 
• Drive root cause analysis and implement preventive measures to reduce recurring issues 

Cloud Migration 

• Partner with infrastructure, architecture, and development teams to plan and execute cloud migration initiatives 
• Ensure support readiness for migrated applications—updated runbooks, monitoring, and team training 
• Manage the transition of support processes from on-premise to cloud-native tooling 
• Identify opportunities to improve performance, scalability, and cost-efficiency post-migration 
• Design and develop solutions to business problems in alignment with the enterprise architecture direction and standards. 
• Performing technical planning, architecture development and modification of specifications related to on-premise migrating into a Cloud-based technology. 
• Developing specifications for new Cloud products/services, applications, and service offerings. 
• Develop and report storage metrics and performance standards that measure application speed, throughput requirements, while monitoring storage capacity, and estimating storage  
• Assessing the compatibility and integration of Cloud products/services to ensure an integrated architecture across interdependent technologies. 
• Interpreting internal or external business issues and recommending best practices. 
• Solving complex problems; taking a broad perspective to identify innovative solutions. 
• Impacting the achievement of customer, operational, project or service objectives; work is guided by department objectives. 
• Communicating complex concepts; anticipating potential objections and influencing others to adopt a different point of view. 

 Requirements: 

• 7+ years in application support, IT operations, or a related field, with 3+ years managing teams of 10+ 
• 10+ years’ experience in application system design and implementation. 
• 5+ years’ experience in IT architecture and cloud migration methodology. 
• Experience with Zero Trust and authentication solutions 
• Bachelor’s or advanced degree in related discipline. 
• Active DoD Top Secret Clearance 
• One or more of the following certifications: CCNP, CCNA, CISSP, AWS Solutions Architect, IAT Level II or higher. 
• Proven experience supporting a diverse application portfolio in an enterprise environment 
• Hands-on involvement in cloud migration projects (AWS, Azure, or GCP) 
• Strong understanding of ITIL frameworks and service management best practices 
• Experience with monitoring, ticketing, and ITSM tools (e.g., ServiceNow, Datadog, PagerDuty, Splunk) 
• Excellent communication skills—able to translate technical issues for non-technical stakeholders 
• Cloud certifications (AWS Solutions Architect, Azure Administrator, GCP Professional) 
• Experience with containerization (Docker, Kubernetes) and CI/CD pipelines 
• Background in DevOps or SRE practices 
• Familiarity with scripting or automation (Python, PowerShell, Terraform) 

 About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

IT Security Manager

Work Location: Washington, DC (3 days onsite/2 days remote)

Clearance: DOD Top Secret clearance

Status: Exempt

Salary: 132K

Responsibilities:

• Collect and maintain data needed to meet system cybersecurity reporting
• Ensure daily report and any other cyber or system security reporting deadlines are met
• Escalate or oversee the escalation of cybersecurity issues in accordance with organizational policy
• Ensure cybersecurity procedures and best practices are properly documented, formatted, and disseminated using standard operating procedure templates
• Ensure cybersecurity requirements are integrated into the continuity planning for the system(s) and/or organization(s)
• Evaluate and execute security tool development efforts to ensure that baseline security safeguards are appropriately installed
• Manage the monitoring of information security data sources to maintain organizational situational awareness
• Ensure that plans of actions and milestones or remediation plans are in place for vulnerabilities identified during risk assessments, audits, inspections, etc
• Responsible for managing a team of security personnel, advising senior leadership of threats to security, and proposing changes to the company’s policies to reduce the organization’s risk
• Exhibit technical skill in configuring and maintaining cybersecurity tools
• Oversee ongoing operations of security assets to ensure that a defense in depth security model is in place
• Ability to review logs for unusual or suspicious activity, interpret and make recommendations for resolution
• Ability to recommend and coordinate with engineering and operations personnel any security patches, disaster recovery procedures, and any other measures required in the event of a security breach
• Collect meaningful metrics and key performance indicators for reporting cybersecurity threats and trends
• Produce communications both oral and written to a variety of audiences. Effectively interact on business or technical matters and convey complex and/or critical material in an easy-to-understand style and manner
• Problem solving. Assure timely resolution of operational problems by utilizing effective problem management techniques. Display the highest level of critical thinking; making timely and sound decisions; reach decisions under conditions of uncertainty
• On-call security support as needed
• Perform related job duties as assigned

Qualifications:

• Minimum of 10 years IT experience, with at least 5 years in an information security role and at least 3 years of management/supervisory experience
• Active CISSP or CISM certification
• BS in Cybersecurity or related field
• A strong understanding of the business impact of security tools, technologies, and policies
• Excellent customer service with an ability to “translate” security and technical terminology so the customer can understand
• Analytical skills, and high-level problem-solving skills that allow for effective and efficient resolution to many complex information security issues
• Experience managing a team of information system security professionals or information technology professionals
• Experience managing work through a ticketing system
• Ability to create dashboards, generate reports and manipulate data in BigFix, Splunk, Tenable, and Crowdstrike
• Ability to document processes and procedures for utilization of security tools and train others in their use
• Familiarity with NIST 800-53 and other federal regulatory cybersecurity guidelines
• Excellent communication skills and the ability to articulate cybersecurity posture as well as security team accomplishments, challenges, and forecasted work for upper management  
• You must be available to work onsite as required by job

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

Java Developer  

Location:  Washington, DC 

Classification: Exempt 

Compensation:  

Clearance: 

Position Overview 

We are seeking a highly motivated and detail-oriented Java Developer to support the design, development, and maintenance of enterprise-level and government systems. The ideal candidate will possess strong Java expertise along with experience in complementary technologies within a structured, compliance-driven environment. 

Key Responsibilities 

• Design, develop, test, and maintain scalable Java-based applications supporting government and enterprise systems  

• Collaborate with cross-functional teams including business analysts, QA, and system administrators to deliver high-quality solutions  

• Develop and integrate APIs to support interoperability and secure data exchange  

• Contribute to system architecture, technical design, and documentation efforts  

• Ensure application performance, security, and reliability through adherence to best practices  

• Support application deployment through CI/CD pipelines and automation tools  

• Troubleshoot, analyze, and resolve system defects and production issues  

• Ensure compliance with government standards, policies, and security requirements  

Required Qualifications 

• Secret clearance, TS eligibility 

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field  

• 5 yrs of experience in Java development with strong proficiency in Java (JDK 8 or higher)  

• Core understanding of Object-Oriented Programming (OOP) principles  

• Experience with:  

• Java Collections Framework  

• Multithreading and concurrency  

• Exception handling best practices  

• Hands-on experience with Spring and Spring Boot frameworks  

• Experience with Hibernate/JPA for database interactions  

• Familiarity with API integrations (RESTful and web services)  

• Hands-on experience with Eclipse IDE  

• Familiarity with IntelliTrack Entellitrak platform  

• Understanding of CI/CD pipelines and automated deployment processes  

• Experience supporting enterprise-level or government systems  

• Working knowledge of Microsoft technology stack, including:  

• .NET framework  

• C#, Visual Basic (VB)  

• Experience with SQL Server 2017 (or newer) and T-SQL  

Preferred Qualifications 

• Experience with reporting and UI tools such as Jaspersoft Studio and DevExpress  

• Familiarity with hybrid technology environments integrating Java and .NET solutions  

• Experience working in Agile or hybrid development environments  

• Knowledge of secure coding practices and government compliance standards (e.g., NIST, FISMA)  

• Familiarity with version control systems such as Git  

• Experience with relational databases and data modeling  

Work Environment 

• Ability to work effectively in a structured, compliance-driven environment  

• Strong written and verbal communication skills  

• Ability to collaborate with technical and non-technical stakeholders  

• Commitment to delivering secure, high-quality, and maintainable solutions 

About IntelliDyne

IntelliDyne, LLC is a market-leading IT Services firm that has been delivering Above and Beyond consulting services to Government and Commercial clients for more than a decade. In fact, many of our first clients have enjoyed the Above and Beyond consulting experience so much that they are still partnered with us more than 20 years later. Why? Because IntelliDyne's exceptional personnel fuse industry expertise, experience, science, process, and innovative technology solutions together to help client organizations transform and realize outstanding performance outcomes. On matters of national, state, and local importance, Government organizations rely on IntelliDyne for Above and Beyond consulting services and solutions in Defense, Homeland Security, Law Enforcement, and Civilian.

IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Java Developer  

Location:  Washington, DC 

Classification: Exempt 

Compensation:  $90k to $110k

Clearance: Secret

Position Overview 

We are seeking a highly motivated and detail-oriented Java Developer to support the design, development, and maintenance of enterprise-level and government systems. The ideal candidate will possess strong Java expertise along with experience in complementary technologies within a structured, compliance-driven environment. 

Key Responsibilities 

• Design, develop, test, and maintain scalable Java-based applications supporting government and enterprise systems  

• Collaborate with cross-functional teams including business analysts, QA, and system administrators to deliver high-quality solutions  

• Develop and integrate APIs to support interoperability and secure data exchange  

• Contribute to system architecture, technical design, and documentation efforts  

• Ensure application performance, security, and reliability through adherence to best practices  

• Support application deployment through CI/CD pipelines and automation tools  

• Troubleshoot, analyze, and resolve system defects and production issues  

• Ensure compliance with government standards, policies, and security requirements  

Required Qualifications 

• Secret clearance, TS eligibility 

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field  

• 5 yrs of experience in Java development with strong proficiency in Java (JDK 8 or higher)  

• Core understanding of Object-Oriented Programming (OOP) principles  

• Experience with:  

• Java Collections Framework  

• Multithreading and concurrency  

• Exception handling best practices  

• Hands-on experience with Spring and Spring Boot frameworks  

• Experience with Hibernate/JPA for database interactions  

• Familiarity with API integrations (RESTful and web services)  

• Hands-on experience with Eclipse IDE  

• Familiarity with IntelliTrack Entellitrak platform  

• Understanding of CI/CD pipelines and automated deployment processes  

• Experience supporting enterprise-level or government systems  

• Working knowledge of Microsoft technology stack, including:  

• .NET framework  

• C#, Visual Basic (VB)  

• Experience with SQL Server 2017 (or newer) and T-SQL  

Preferred Qualifications 

• Experience with reporting and UI tools such as Jaspersoft Studio and DevExpress  

• Familiarity with hybrid technology environments integrating Java and .NET solutions  

• Experience working in Agile or hybrid development environments  

• Knowledge of secure coding practices and government compliance standards (e.g., NIST, FISMA)  

• Familiarity with version control systems such as Git  

• Experience with relational databases and data modeling  

Work Environment 

• Ability to work effectively in a structured, compliance-driven environment  

• Strong written and verbal communication skills  

• Ability to collaborate with technical and non-technical stakeholders  

• Commitment to delivering secure, high-quality, and maintainable solutions 

About IntelliDyne

IntelliDyne, LLC is a market-leading IT Services firm that has been delivering Above and Beyond consulting services to Government and Commercial clients for more than a decade. In fact, many of our first clients have enjoyed the Above and Beyond consulting experience so much that they are still partnered with us more than 20 years later. Why? Because IntelliDyne's exceptional personnel fuse industry expertise, experience, science, process, and innovative technology solutions together to help client organizations transform and realize outstanding performance outcomes. On matters of national, state, and local importance, Government organizations rely on IntelliDyne for Above and Beyond consulting services and solutions in Defense, Homeland Security, Law Enforcement, and Civilian.

IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Java Developer  

Location:  Washington, DC 

Classification: Exempt 

Compensation:  

Clearance: 

Position Overview 

We are seeking a highly motivated and detail-oriented Java Developer to support the design, development, and maintenance of enterprise-level and government systems. The ideal candidate will possess strong Java expertise along with experience in complementary technologies within a structured, compliance-driven environment. 

Key Responsibilities 

• Design, develop, test, and maintain scalable Java-based applications supporting government and enterprise systems  

• Collaborate with cross-functional teams including business analysts, QA, and system administrators to deliver high-quality solutions  

• Develop and integrate APIs to support interoperability and secure data exchange  

• Contribute to system architecture, technical design, and documentation efforts  

• Ensure application performance, security, and reliability through adherence to best practices  

• Support application deployment through CI/CD pipelines and automation tools  

• Troubleshoot, analyze, and resolve system defects and production issues  

• Ensure compliance with government standards, policies, and security requirements  

Required Qualifications 

• Secret clearance, TS eligibility 

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field  

• 5 yrs of experience in Java development with strong proficiency in Java (JDK 8 or higher)  

• Core understanding of Object-Oriented Programming (OOP) principles  

• Experience with:  

• Java Collections Framework  

• Multithreading and concurrency  

• Exception handling best practices  

• Hands-on experience with Spring and Spring Boot frameworks  

• Experience with Hibernate/JPA for database interactions  

• Familiarity with API integrations (RESTful and web services)  

• Hands-on experience with Eclipse IDE  

• Familiarity with IntelliTrack Entellitrak platform  

• Understanding of CI/CD pipelines and automated deployment processes  

• Experience supporting enterprise-level or government systems  

• Working knowledge of Microsoft technology stack, including:  

• .NET framework  

• C#, Visual Basic (VB)  

• Experience with SQL Server 2017 (or newer) and T-SQL  

Preferred Qualifications 

• Experience with reporting and UI tools such as Jaspersoft Studio and DevExpress  

• Familiarity with hybrid technology environments integrating Java and .NET solutions  

• Experience working in Agile or hybrid development environments  

• Knowledge of secure coding practices and government compliance standards (e.g., NIST, FISMA)  

• Familiarity with version control systems such as Git  

• Experience with relational databases and data modeling  

Work Environment 

• Ability to work effectively in a structured, compliance-driven environment  

• Strong written and verbal communication skills  

• Ability to collaborate with technical and non-technical stakeholders  

• Commitment to delivering secure, high-quality, and maintainable solutions 

About IntelliDyne

IntelliDyne, LLC is a market-leading IT Services firm that has been delivering Above and Beyond consulting services to Government and Commercial clients for more than a decade. In fact, many of our first clients have enjoyed the Above and Beyond consulting experience so much that they are still partnered with us more than 20 years later. Why? Because IntelliDyne's exceptional personnel fuse industry expertise, experience, science, process, and innovative technology solutions together to help client organizations transform and realize outstanding performance outcomes. On matters of national, state, and local importance, Government organizations rely on IntelliDyne for Above and Beyond consulting services and solutions in Defense, Homeland Security, Law Enforcement, and Civilian.

IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.