About the Role

We are seeking a dedicated IT professional to join our San Mateo team. The ideal candidate will provide technical and operational support to employees in the San Mateo office while working with our HQ IT team to maintain high standards across the company. This role requires strong technical skills, a customer-centric approach and the ability to work in a fast-paced environment solving both technical and operational challenges.

The IT team is dedicated to delivering excellent customer service and helping our company grow. Our goal is to make work easier and more efficient for everyone by fixing problems, improving processes, and supporting the business with all its IT needs.

What You’ll Do

The ideal candidate should have both technical and operational experience, supporting a regional and diverse team in an IT support role. They should understand the daily aspects of IT operations in a fast-growing and dynamic company.

• Provide high level end user support
• Troubleshoot IT-related issues, including:
• Hardware
• Systems
• Networking
• Audio & Video
• Asset Management
• Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access.
• Partner with business units and collaborate on IT-related projects.
• Communicate effectively across all levels of the organization.
• Support a global workforce by partnering with overseas team members, employees, and consultants
• Analyze existing IT processes, suggest improvements, and implement business processes where needed
• Take on responsibilities beyond this job description as the company grows

What You’ll Bring 

• Prior IT/helpdesk/customer service experience
• A 5-star customer service mindset
• Excellent verbal and written communication skills
• Strong teamwork and collaboration skills
• Familiarity with macOS, Windows, Linux, iOS, and Android devices
• Ability to administer Google Workspace (G-Suite)
• Experience working with SSO platforms (Okta, OneLogin, etc.)
• Capability to manage AV hardware and software, including Zoom and other video conferencing tools
• Familiarity with our technology stack, including:
• Jira, Okta, Slack, Salesforce, Zoom & Zoom Rooms, Kandji, Intune, VoIP telephony, among others
• Flexible work schedule— mornings, nights, and unexpected calls/messages may be required to ensure coverage

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend 
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

About This Role

As a Senior IT Systems Engineer at Verkada, you will be responsible for driving technical ownership and delivering advanced solutions across our corporate cloud infrastructure, and identity management systems. You'll leverage deep expertise to build complex automations, enhance security, and streamline integrations beyond traditional tooling; utilizing platforms such as AWS Lambda, Google Cloud Functions, and Okta Workflows. We're looking for a proactive team player who embraces accountability, thrives on collaboration, and is passionate about creating robust, secure, and scalable systems to meet the evolving demands of our internal teams and business partners.

What You'll Do

• Lead the development and maintenance of sophisticated identity management, endpoint management, and security infrastructure, ensuring compliance and optimal user experiences.
• Design, build, and optimize complex automations leveraging advanced scripting and serverless technologies such as AWS Lambda and Google Cloud Functions.
• Architect, implement, and support integrations using platforms like Workato, Okta Workflows, or equivalent tools to automate critical business processes.
• Develop and maintain system and security policies aligned with best practices and industry standards.
• Collaborate closely with cross-functional technical teams, including Security, Engineering, Business Systems, and People Operations, to design scalable and secure solutions.
• Provide expert-level troubleshooting and Tier 3 support for highly complex technical issues.
• Develop comprehensive runbooks, scripts, and detailed technical documentation to support ongoing operations.
• Continuously evaluate opportunities to refine system architecture, automate workflows, and improve overall system efficiency

What You Bring

• 8+ years overall experience in the IT field, 4+ years of progressive experience in IT systems engineering, infrastructure, IT security, or related technical roles.
• Advanced technical expertise in identity management, SCIM integrations, and comprehensive user lifecycle management with significant experience in Okta or similar platforms.
• Strong proficiency with scripting and programming, especially using Python for automations in AWS Lambda or Google Cloud Functions.
• Extensive experience developing integrations and automations with tools such as Workato or other enterprise-grade automation platforms.
• Solid familiarity with cloud infrastructure (AWS, Google Cloud, or Azure), including networking fundamentals, security best practices, and infrastructure-as-code (IaC) methodologies.
• Expertise in configuration management and policy automation tools like Terraform or CloudFormation.
• Excellent communication skills with the ability to clearly articulate complex technical ideas to diverse audiences.
• Demonstrated capability in independently managing complex projects from initial concept through completion and ongoing documentation.
• Highly collaborative, with a proven record of effectively partnering across teams to drive technical excellence

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend 
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

About This Role

As the Sr. IT Systems Endpoint Engineer, you will be part of the team responsible for the design, implementation, and maintenance of scalable endpoint management solutions across all operating systems at Verkada. We are looking for someone with a proven track record of success in fast-paced, dynamic environments, driven by a passion for user experience, automation, configuration management, and infrastructure-as-code in managing endpoint devices.

This role requires a strong understanding of modern MDM and DevOps methodologies, proficiency in scripting, and solid experience with public cloud providers. You will use these skills to design and build scalable secure solutions, optimize user experience, and empower self-service capabilities.

What You'll Do

• Design and maintain scalable systems and tools for endpoint management across Linux (Ubuntu), macOS, and Windows operating systems.
• Evaluate and adopt cutting-edge client endpoint technologies and tools. 
• Champion the adoption of infrastructure and configuration management as code principles and tools within the IT organization including managing endpoints and the underlying infrastructure that supports endpoint management.
• Develop and implement automated configurations/workflows for endpoint management leveraging tools such as Chef, Puppet, Ansible.
• Deploy, integrate, and maintain open-source tools like AutoPkg, Munki, Santa, Nudge, Chocolatey for endpoint management with the fleet of endpoint devices.
• Drive system functionality and optimize processes through API-driven automations and integrations. Our focus is on improving user experience and empowering self-service workflows
• Monitor endpoint health and performance in real-time, implementing alerting mechanisms and self-healing solutions.
• Collaborate with cross-functional teams to align endpoint strategies with business goals and various requirements.
• Develop and maintain comprehensive documentation for configurations, deployments, and troubleshooting.
• Provide guidance and training to IT support teams and end-users on optimal endpoint management and usage.

What You Bring

• Demonstrated ability to manage endpoints at scale (500+ devices) across diverse operating systems including macOS, Windows, and Ubuntu.
• Strong technical expertise in modern MDM solutions and their integration with DevOps methodologies, including GitOps, CI/CD, infrastructure-as-code, and configuration-management-as-code.
• Proficiency in scripting/programming languages (Python, Bash) and development of event driven workflows/automations (AWS Lambda, Okta Workflows, Workato, etc.)
• Extensive experience working with public cloud providers such as AWS or GCP and strong understanding of foundational cloud services (compute, storage, networking, IAM/security).
• Solid proficiency in integrating endpoint devices and tools with identity providers such as Okta and Azure AD.
• Proven capability to document thoroughly, collaborate effectively, and mentor team members, while also working seamlessly with diverse stakeholders.

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits
• Additional Information

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

About the Role

This position is part of the Product Management arm of the Business Systems & Analytics team supporting the CIO organization. The goal of the Business Systems team is to create and deliver meaningful, large-scale technology programs that increase the ROI of Verkada’s business systems and technology and improve the overall value and performance of the organization. We make systems/processes more efficient, reduce manual, low-value work, and enable the company to run better, make better decisions, and ultimately be more profitable.

What You'll Do

• Provide first touch support across our various platforms, systems and processes. You’ll troubleshoot data issues, access inquiries and own processing related tasks
• Draw from your experience to recommend changes in development, maintenance, and system standards that improves the team and our users’ experience while delivering long term scalability.
• Prepare and review documentation for current processes, pain points, and assumptions for business systems and continuously identify opportunities that will streamline workflows and processes across all of our business systems and tools. 
• Collaborate with our internal and external stakeholders to gather feedback and data to help enhance our overall customer experience

What You Bring

• Bachelor's degree in MIS, CS, Finance or other technical/ analytical fields.
• Minimum 2 years of relevant business experience
• Strong written and verbal communication skills
• Excellent problem solving skills, capable of finding ways to diagnose different issues and driving them to resolution 
• An ideal candidate is able to handle ambiguity and work effectively in a fast paced and fluid environment.

Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.