About Venn

Venn is a fast-growing technology company transforming the relationship between renters and multifamily operators. Our platform connects every aspect of apartment living—rent payments, events, services, maintenance, and community engagement—creating a lifestyle co-pilot for residents and an engagement engine for operators.

By leveraging resident behavioral data, Venn delivers personalized experiences at scale, driving long-term loyalty and unlocking new revenue opportunities. We’re trusted by industry leaders like Related Companies and Bozzuto and backed by top talent from companies like Fiverr, Kaltura, and Sonos, alongside seasoned real estate veterans.

Our vision? By 2025, Venn will be the fastest-growing Resident Operating System, powering 500,000 units—scaling to 2 million by 2026. We're not just building software; we're redefining how people experience home.

About the Role

We’re looking for a strategic and relationship-driven Enterprise Account Manager to join our growing Customer Success team. In this role, you’ll be responsible for the long-term success, retention, and expansion of a portfolio of enterprise clients. You’ll operate as a trusted advisor to key stakeholders, using a consultative approach to uncover new opportunities, drive commercial growth, and deepen partnerships across the client organization.

This is not your typical post-sales role—our Enterprise Account Managers are strategic thinkers, revenue drivers, and relationship builders. You’ll work closely with Customer Success, Product, and Implementation to ensure that Venn becomes an embedded, indispensable solution for our clients.

What You’ll Do

• Own the commercial success of a book of business, with accountability for net revenue retention and expansion targets
• Cultivate deep, multithreaded relationships across client accounts—from operators to C-level stakeholders
• Use a consultative approach to uncover client needs and recommend new solutions, features, and services that drive tangible business outcomes
• Develop and maintain Account Development Plans to track client goals, risks, product utilization, and growth strategy
• Partner closely with Customer Success Managers to ensure client satisfaction, value realization, and adoption
• Lead quarterly business reviews and executive strategy sessions to reinforce Venn’s impact on operational efficiency, resident satisfaction, and NOI
• Navigate internal teams to deliver client outcomes—ensuring seamless handoffs, timely responses, and a coordinated account strategy
• Monitor contract terms, renewals, and billing to ensure alignment and maximize lifetime value
• Own and maintain a renewal/expansion pipeline in CRM with disciplined forecasting
• Lead commercial negotiations on multi-year renewals, MSAs, SOWs, and contract amendments

What You Bring

• 7+ years of experience in account management including enterprise account management or strategic sales in a B2B SaaS environment, with a proven track record managing accounts with ACV of $1M or more
• Demonstrated ability to drive commercial growth and upsell strategic solutions across complex accounts
• Strong understanding of enterprise relationship management, including multithreading, executive engagement, and stakeholder mapping
• Excellent communication, storytelling, and presentation skills, with the ability to tailor your message from operator-level to C-suite audiences
• Strong forecasting discipline and CRM rigor—you maintain an accurate, up-to-date renewal and expansion pipeline and report on it with confidence
• Highly organized and comfortable managing multiple clients and priorities with ease
• Strategic mindset with a bias for action—you don’t just identify opportunities, you drive them forward

Nice to Haves

• Experience in multifamily, PropTech, or real estate SaaS
• Experience working with large third-party multifamily operators or ownership groups
• Proficiency with CRM and project management tools (e.g., Hubspot, Monday.com, Asana)

Compensation & Benefits

This role is hybrid (3 days/week in our cozy NYC office). For New York-based candidates, this position has an estimated annual base salary of $140,000 to $160,000, plus commission, benefits, and opportunities for equity. Actual compensation is based on factors unique to each candidate—including skill set, experience, and certifications. We're happy to discuss details transparently in our first conversation.

About Venn 

Venn is a fast-growing technology company transforming the relationship between renters and multifamily operators. Our platform seamlessly connects every aspect of apartment living-rent payments, events, services, maintenance, and community engagement- creating a lifestyle co-pilot for residents and an engagement engine for operators.

We’re not just building software, we’re redefining how people experience home.

The Engineering Team- Venn’s software engineers develop the tech products that power Venn’s Neighborhood Engagement Platform. The products range from mobile apps, management tools for landlords, smart home solutions, marketplaces, and more. 

The Technology - We don't just use cutting-edge technologies, we architect and own them end-to-end. Our engineers take full ownership from technical design through implementation, testing, and deployment to production.

Our backend is powered by Go with a GraphQL api layer running on AWS with Kubernetes orchestration for scalable resilient services. We've built robust CI/CD pipelines on Jenkins that our engineers own and continuously optimize. Our mobile experience runs on React Native with Expo, while our web platform leverages React - our engineers ship features across the entire stack.

We've embraced durable workflows using Temporal for complex business processes, giving us unprecedented reliability and observability. Our data infrastructure spans the full spectrum - from real-time streaming with SNS and Kinesis, through S3 data lakes, to our Snowflake data warehouse - all architected and maintained by engineers who understand every component.

We're at the forefront of AI integration, leveraging AWS Bedrock and the latest language models to build intelligent features that our users love. Our engineers don't just consume AI APIs - they design, implement, and fine-tune AI-powered experiences.

What sets us apart? Our engineers lead features from conception to production. You'll design technical solutions, write the code, build the tests, and own the results. We automate relentlessly because manual work is time better spent solving interesting problems.

Our current tech arsenal includes: Go, AWS, Kubernetes, Jenkins, React Native (Expo), React.js, Temporal, SNS, Kinesis, S3, Snowflake, AWS Bedrock, and many more tools that help us build exceptional products.

About the role 

We are looking for developers who understand and believe in software engineering best practices (design, clean code, testing, code reviews, automation, etc) and who are also aware of bad practices and anti-patterns.

The must

• 7+ years of programming experience, using Golang, TypeScript, React
• Proven experience in developing web applications
• Strong analytical thinking, systematic problem-solving skills
• Have practiced Test-Driven Development and/or Continuous Integration & Delivery                  

The nice

• Experience in other languages and frameworks such as React native and GraphQL
• Worked on numerous projects in diverse business domains
• Experienced in cloud environment development
• Degree in computer science or equivalent
• Have contributed to, or managed an open-source project 

Venn is an equal opportunity workplace. We believe in the strength of inclusive communities and thrive to build a work environment that mirrors the diversity of the cities that we love.

About Venn 

Venn is a fast-growing technology company transforming the relationship between renters and multifamily operators. Our platform seamlessly connects every aspect of apartment living—rent payments, events, services, maintenance, and community engagement—creating a lifestyle co-pilot for residents and an engagement engine for operators.

By leveraging resident behavioral data, Venn delivers personalized experiences at scale, driving long-term loyalty and unlocking new revenue opportunities. We’re trusted by industry leaders like Related Companies and Bozzuto and backed by top talent from companies like Fiverr, Kaltura, and Sonos, alongside seasoned real estate veterans.

Our vision? By 2025, Venn will be the fastest-growing Resident Operating System, powering 500,000 units—scaling to 2 million by 2026. We’re not just building software; we’re redefining how people experience home.

About the Role

We’re looking for an energetic and organized part-time Office & Employee Experience Manager to oversee our NYC office operations and lead initiatives that enhance the overall employee experience. You’ll be the heartbeat of our physical workplace, ensuring it runs smoothly while creating an environment where people feel welcomed, supported, and inspired to do their best work. This role is ideal for someone who thrives in a dynamic environment, is passionate about people, and loves to make things happen behind the scenes.

What You’ll Do

Office Operations

• Manage the day-to-day operations of our NYC office to ensure a clean, comfortable, and inviting workspace
• Handle relationships with building management, vendors, and other tenants on the floor
• Track and manage office-related budgets, orders, and inventory

Employee Experience

• Build and coordinate employee engagement activities that foster an authentic, inclusive, and connected workplace culture
• Serve as a go-to resource for employees on all things related to the office
• Partner with People and IT teams to ensure a smooth onboarding and offboarding experience for all employees

Travel & Logistics

• Book travel arrangements for employees and candidates while ensuring alignment with company travel policies
• Support team offsites, relocation logistics, and visitor coordination

What We’re Looking For

• 3+ years in office management, employee experience, operations, or related roles
• Experience in a startup environment 
• Excellent organizational skills and attention to detail
• A genuine passion for creating great workplace experiences
• Strong communication and interpersonal skills
• High level of discretion when handling sensitive information
• Comfortable using tools like Google Workspace, Slack, Notion, and travel/expense platforms
• Available to work from our office an estimated 20-30 hours/week

For New York-based candidates, this position has an estimated hourly rate of $31/hour - $39/hour, plus benefits and opportunities for equity. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as certifications. We welcome direct conversations with each candidate about compensation in all of our initial calls.

Venn is an equal-opportunity workplace. We believe in the strength of inclusive communities and thrive on building a work environment that mirrors the diversity of the cities we love.