About the Role:

• **We're only considering candidates in the following Canadian provinces:
  
  • British Columbia, Ontario, Alberta, Manitoba

With Aplos, nonprofit groups of every shape, size, and mission can seamlessly run their finances and operations, manage their business and bottom line, and proactively engage their communities and donors when it matters most. We’re a remote team, spread across North America (with peers all over the world).

Aplos is the largest nonprofit & church management software on the market. We’ve served over 40,000 organizations since our inception in 2009. Our all-inclusive platform provides a dynamic CRM, fundraising & giving tools, online donations & payment processing, built-in fund accounting system, integrated payroll, email marketing, website builder, and much more.

At Aplos, outstanding customer service is more than just a goal—it's at the heart of everything we do. As a Customer Support Specialist, you’ll play a crucial role in ensuring the success of our church and nonprofit customers by providing thoughtful, solution-focused support.

In this role, you'll go beyond answering questions—you’ll actively listen to customer needs, investigate issues with care and urgency, and deliver effective resolutions that help organizations thrive with the Aplos platform. You'll collaborate closely with teammates across departments to share insights, escalate complex issues when needed, and continuously improve the customer experience.

Your ability to problem-solve with empathy, communicate clearly, and work as part of a supportive team will be essential to driving customer satisfaction. At Aplos, we measure success by how well we support our customers, and your commitment to their success will make a lasting impact.

What will you be doing (your role)?

• Customer Assistance: Deliver courteous, timely, and solution-oriented support to customers across multiple channels—including phone, email, chat, and social media. Approach each interaction with empathy and a focus on resolving issues in a way that builds trust and drives satisfaction.
• Product Expertise: Develop deep product knowledge to confidently guide customers through troubleshooting and best practices. Leverage this expertise to not only answer questions but also proactively identify solutions that help customers succeed with our platform.
• Issue Resolution: Act as a problem solver by accurately diagnosing customer issues and delivering clear, effective resolutions in a timely manner. When necessary, collaborate with senior support team members to ensure the customer’s concern is fully addressed, always keeping their satisfaction as the top priority.
• Customer Advocacy: Serve as the voice of the customer by bringing their needs, pain points, and suggestions to internal teams. Advocate for changes that enhance satisfaction and ensure our products evolve in a way that reflects what matters most to our users.
• Documentation: Maintain thorough and accurate records of customer interactions, including problems, solutions, and follow-up actions, to ensure continuity of care and track issue resolution progress. Your detailed documentation supports efficient problem solving and a seamless customer experience.
• Product Feedback: Listen closely to customer experiences and frustrations to identify recurring issues and improvement opportunities. Share this feedback with product teams to help shape meaningful updates that better serve customer needs and reduce friction.
• Training and Resources: Assist in the creation and enhancement of support documentation, FAQs, and knowledge base articles with the customer in mind—making it easy for users to find answers, troubleshoot independently, and feel confident using our tools.
• Quality Assurance: Contribute to product excellence by participating in testing and quality reviews as needed, using a customer-first mindset to identify bugs, confusing workflows, or missing functionality that may impact the user experience.

What we’re looking for (requirements):

We believe that no one meets 100% of the listed qualifications. We are less concerned about whether you’ve done everything on a laundry list of specific things and more interested in cultivating a pool of candidates who want to join a connected, mission-driven, hard-working team of practitioners driven by creativity, curiosity, and a goal to change the world. If you feel like you meet most of the following, we encourage you to apply.

• A college degree in accounting, information Technology, Business or a related field
• Minimum 1-2 year experience in customer support, preferably in a software or technology-related field.
• Technology savvy with strong problem-solving skills with the ability to think critically and adapt to various customer situations.
• Empathy and patience in dealing with customer inquiries and concerns.
• Familiarity with Zendesk and CRM software.
• Demonstrates a strong commitment to understanding and prioritizing the customer’s needs and experience.
• Actively listens to customers and shows empathy in resolving concerns, ensuring they feel heard and valued.
• Excellent communication skills, both written and verbal.
• A passion for technology and a desire to stay updated on industry trends.
• Willingness to work flexible hours, including evenings and weekends if necessary.

Why work with us?

If you need more convincing, here’s the rest of it:

• 💵 Salary – The salary range for this role is. $50,000 - $58,000 CAD. Your base salary compensation will be determined based on factors such as skills, education, experience, and geographic location.

• 🏝️ Paid Time Off

  • Canada: Everyone gets 4 weeks paid leave plus 11 days of public holidays, as well as an ‘end of year shutdown’ which is an extra 2 week company holiday. Plus, you are entitled to generous paid sick leave.

• 🌴 Work remotely – We’re a remote-first company - live and work wherever you’re happiest. We also provide a monthly stipend for coworking.

• 🤷 Training – We’ll support you when you want to learn new skills or pay for conference or course tickets.

• ❤️ Health Coverage & Retirement-

  • Canada: We offer robust medical, dental, vision, disability and life insurance coverages and have a 4% match on Retirement.

About the role:

Location: 

• US: CA, CO, GA, FL, ID, MD, MA, MN, NC, NV, OR, SC, TN, TX, VA, WA (California, Colorado, Georgia, Florida, Idaho, Maryland, Massachusetts, North Carolina, Nevada, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington)
• Canada Provinces: British Columbia, Ontario, Alberta only

With Aplos, nonprofit groups of every shape, size, and mission can seamlessly run their finances and operations, manage their business and bottom line, and proactively engage their communities and donors when it matters most. We’re a remote team, spread across North America (with peers all over the world).

Aplos is the largest nonprofit & church management software on the market. We’ve served over 40,000 organizations since our inception in 2009. Our all-inclusive platform provides a dynamic CRM, fundraising & giving tools, online donations & payment processing, built-in fund accounting system, integrated payroll, email marketing, website builder, and much more.

We are seeking a Bookkeeper to join our fast growing Professional Services department. As a crucial member of our dynamic team, your primary role will be to serve as a full charge bookkeeper to our moderate complex Medium customers, collaborating with the customers to ensure the accuracy and currency of their financial records and exceptional customer experience. You own problems end-to-end, stay outcome-focused, and use AI to move faster, raise accuracy, and improve the customer experience for Aplos bookkeeping clients. If you excel in collaborative problem solving and are passionate about bookkeeping, technology, and customer services, this position is an excellent fit for you.

What will you be doing (your role)?

• Manage full cycle of bookkeeping services for multiple Medium customers concurrently, including data entry, reconciliations, payroll, donations and periodic accounting clean-up as necessary
• Use AI-native tools to streamline workflows and deliver faster, more accurate results for Aplos bookkeeping clients.
• Maintain an average of 70% of your working time spent on billable client work
• Understand organizational needs and provide valuable feedback, proposing solutions to enhance information clarity
• Maintain a high customer net promoter score (9 or 10) by building positive relationships with the customer, communicating proactively, and providing quality and satisfactory services.
• Adhere to established processes to ensure robust financial controls are in place
• Identify areas for process improvement, actively participating in collaborative knowledge-sharing with teammates

What we’re looking for (requirements):

We value ownership, strong judgment, and AI-native problem solving.

• 3–5+ years owning full-charge bookkeeping end-to-end with minimal oversight.
• A degree in accounting, finance, or business.
• Strong fundamentals in accounting and nonprofit bookkeeping; applies judgment to keep books clean, compliant, and decision-ready.
• Deep experience in Aplos (preferred) or similar systems; learns new workflows fast and uses tooling to work smarter.
• Strong Excel skills; uses templates, automation, and AI support to move faster without sacrificing accuracy.
• Builds trust with customers through proactive updates, clear expectations, and consistent follow-through.
• Clear, direct communicator who flags risks early and keeps everyone aligned.
• Outcome-focused and deadline-driven; prioritizes the work that moves the customer forward.
• Collaborative teammate who shares learnings, templates, and best practices to raise the bar for the whole team.
• High quality bar and attention to detail; catches issues early and prevents repeat errors.
• Comfortable using AI tools to accelerate research, reconciliation, and documentation while maintaining accuracy and confidentiality.
• Proactively identifies patterns (errors, missing info, process gaps) and proposes simple fixes that prevent repeat work.
• Operates with high autonomy; clarifies ambiguity, removes blockers, and drives work to completion.

Why work with us?

If you need more convincing, here’s the rest of it:

• 💵 Salary – $22/hr - $24/hr USD for US candidates and $60,000 - $65,000 CAD for Canadian candidates. Your base salary compensation will be determined based on factors such as skills, education, experience, and geographic location.

• 🏝️ Paid Time Off

  • Canada: Everyone gets 4 weeks paid leave plus 11 days of public holidays, as well as an ‘end of year shutdown’ which is an extra 2 week company holiday. Plus, you are entitled to generous paid sick leave.
  • US: US employees are eligible for open or paid discretionary time off (take time when you need it), plus 11 days of public holidays, as well as an ‘end of year shutdown’ which is an extra 2 week company holiday. Plus, you are entitled to generous paid sick leave.

• 🌴 Work remotely – We’re a remote-first company - live and work wherever you’re happiest.

• 🤷 Training – We’ll support you when you want to learn new skills or pay for conference or course tickets.

• ❤️ Health Coverage & Retirement-

  • Canada & US: We offer robust medical, dental, vision, disability and life insurance coverages and have a 4% match on Retirement.

About the role:

Location: 

• US: CA, CO, GA, FL, ID, MD, MA, MN, NC, NV, OR, SC, TN, TX, VA, WA (California, Colorado, Georgia, Florida, Idaho, Maryland, Massachusetts, Minnesota, North Carolina, Nevada, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington)
• Canada Provinces: British Columbia, Ontario, Alberta only

With Aplos, nonprofit groups of every shape, size, and mission can seamlessly run their finances and operations, manage their business and bottom line, and proactively engage their communities and donors when it matters most. We’re a remote team, spread across North America (with peers all over the world).

Aplos is the largest nonprofit & church management software on the market. We’ve served over 40,000 organizations since our inception in 2009. Our all-inclusive platform provides a dynamic CRM, fundraising & giving tools, online donations & payment processing, built-in fund accounting system, integrated payroll, email marketing, website builder, and much more.

We are seeking an Implementation Specialist responsible for leading implementations in our fast-growing professional services department. Working with a dynamic team, your primary responsibility will be to partner with clients and internal stakeholders to drive successful implementations. If you thrive on collaborative problem solving and helping clients reach their goals, this position is for you.

What will you be doing (your role)?

• Work with multiple customers simultaneously to successfully manage and implement new clients and their data
• Develop deep knowledge of the Aplos software including expertise implementing and using Aplos while staying current on the latest product features and enhancements
• Provide technical accounting expertise and recommendations to customers through consultative product set up, calls, and follow up with users
• Provide strong project management, consulting, communication, and leadership skills managing expectations and delivering high quality solutions on-time and within scope and budget
• Practice teamwork and collaboration within services, customer success, and sales to effectively coordinate project execution and hand-off to support

What we’re looking for (requirements):

We believe that no one meets 100% of the listed qualifications. We are less concerned about whether you’ve done everything on a laundry list of specific things and more interested in cultivating a pool of candidates who want to join a connected, mission-driven, hard-working team of practitioners driven by creativity, curiosity, and a goal to change the world. If you feel like you meet most of the following, we encourage you to apply.

• 2+ Years of public accounting experience including performing comps, reviews, and audits, or comparable experience.
• 1+ years of experience in software implementation, project management and/or customer engagement
• Outstanding customer services skills with strong desire to create value, solve problem and delight customers
• Clear understanding of accounting best practices and GAAP; familiarity with non-profit/church accounting
• Tech savvy and passionate about learning and managing multiple softwares at once; Familiarity with various accounting software platforms
• Strong Microsoft Excel skills including the ability to use advanced functions
• Excellent written and verbal communication skills
• Excellent organizational skills with the ability to multitask
• Quick learner and someone who is a go-getter
• A team player

Why work with us?

If you need more convincing, here’s the rest of it:

• 💵 Salary – The salary range for this role is $58,000 - $65,000 USD for US candidates and $65,000 - $75,000 CAD for Canadian candidates. Your base salary compensation will be determined based on factors such as skills, education, experience, and geographic location.

• 🏝️ Paid Time Off

  • Canada: Everyone gets 4 weeks paid leave plus 11 days of public holidays, as well as an ‘end of year shutdown’ which is an extra 2 week company holiday. Plus, you are entitled to generous paid sick leave.
  • US: US employees are eligible for open or paid discretionary time off (take time when you need it), plus 11 days of public holidays, as well as an ‘end of year shutdown’ which is an extra 2 week company holiday. Plus, you are entitled to generous paid sick leave.

• 🌴 Work remotely – We’re a remote-first company - live and work wherever you’re happiest.

• 🤷 Training – We’ll support you when you want to learn new skills or pay for conference or course tickets.

• ❤️ Health Coverage & Retirement-

  • Canada & US: We offer robust medical, dental, vision, disability and life insurance coverages and have a 4% match on Retirement.

If you have any questions or require accommodations in the interview process, please reach out to recruitment@joinvelora.com.

Aplos, Keela and Raisely’s Commitment to Equal-Employment, Diversity, Inclusion, and Equity

We know with diversity comes strength. Aplos, Raisely and Keela provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.