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Van Leeuwen Ice Cream

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General Manager

Van Leeuwen Ice Cream

Boston, Massachusetts, U... Retail - Leadership 2d ago

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General Manager

Van Leeuwen Ice Cream · Boston, Massachusetts, United States

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Retail - Leadership Boston Posted May 7, 2026

We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good.

Nowadays, people can spend so much time on what’s “healthy” they don’t stop to consider what’s healthy. As far as we’re concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand.

Van Leeuwen Ice Cream is hiring a full-time General Manager to oversee one or more of Boston locations (average GM oversees one or two locations). This is a great opportunity for a highly experienced individual to work closely with the founding team of Van Leeuwen Ice Cream as they embark on their next stage of accelerated growth. The ideal candidate is someone who has experience operating food retail spaces (multi-unit or high volume single-unit), loves building and leading teams, and can thrive in a fast-paced environment (and loves ice cream!).

The General Manager is responsible for the overall operation of their assigned store(s). This includes managing people operations, sales, inventory, and the guest service experience.

JOB RESPONSIBILITIES

Completes store operational requirements by scheduling and assigning stations for employees
Maintains store staff by recruiting, selecting, orienting, and training employees
Maintains store staff job results by coaching, counseling, disciplining, and terminating employees; planning, monitoring, and appraising job results
Achieves financial objectives by monitoring sales targets, maintaining budgets, and properly forecasting labor
Upholds excellent standard of customer service
Ensures availability of merchandise and services by communicating with vendors; maintaining inventories
Maintains a safe and clean environment for customers and employees
Rolls out new menu items to team members and communicates these changes throughout the retail space
Processes weekly payroll in a timely and accurate manner
Orders and maintains uniform supply and successfully holds all employees to uniform standard
Addresses all maintenance issues

JOB REQUIREMENTS

ServSafe Manager Food Handlers license required
2+ years of experience in a food retail management role preferred
Prior experience managing a team required
Excellent communication and problem-solving skills
Possess dexterity to prepare and serve guests all menu items in accordance with established service and build-out standards
Able to push/pull/lift 50 lbs of weight regularly
Stand for extended periods of time regularly
Walk up and down stairs regularly
Stand, bend and reach for prolonged periods of time
Ability to multi-task and thrive in a fast-paced environment

PERKS + BENEFITS

Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide)
Medical, Dental + Vision Insurance with 70% Employer Contribution
401k with up to 4% Employer Match
Cell Phone Reimbursement Plan
Paid Time Off - 3 Weeks / 120 Hours Total
Paid Sick Time
Yearly Performance Reviews

Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.

Salary Range

$70,000—$75,000 USD

Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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