1. Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
2. Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
3. Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
4. Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
5. If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
6. Establishes files, maintains information, and scans medical records in a timely and organized manner.
7. Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
8. Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
9. Attends and provides feedback for departmental staff meetings.
10. Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
11. Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards
12. Role Models the Principals of a Just Culture and Organizational Values.
13. Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
14. Performs other duties as assigned on department and organizational-level.

• Customer service and clerical experience

• N/A

• N/A

• Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

• N/A

PRN (POOL) benefits include: Wellbeing reimbursement funds and 403(b) contribution eligibility. 

Certified Hand Therapist (CHT) – PRN

About the Opportunity

Vail Health is seeking a Certified Hand Therapist (CHT)—either an Occupational Therapist or Physical Therapist—to support patients with upper extremity conditions through specialized, medically prescribed hand therapy. This role is responsible for delivering high‑quality clinical care and coordinating all aspects of the hand therapy program.

This is a PRN (as‑needed) position and is eligible for a 16% PRN differential.

What You Will Do

• Evaluate, plan, and provide treatment for patients with upper extremity injuries or conditions to help them regain function or adapt to limitations.
• Deliver patient‑centered care by interpreting evaluations and test results, and coordinating treatment plans with physicians, physician assistants, and athletic trainers.
• Monitor patient progress, recommend adjustments to therapy plans, and document evaluations, goals, treatments, and outcomes in accordance with facility standards.
• Support patients returning to work by collaborating with physicians, employers, and case managers; identifying potential challenges; and recommending job site accommodations.
• Fabricate custom thermoplastic orthoses and educate patients on proper wear, use, and care.
• Maintain accurate and timely documentation and billing for all patient encounters.
• Assist in developing hand therapy protocols, participate in continuing education, and contribute to in‑service training for clinical staff.
• Support student program development and provide training to students.
• Manage hand therapy inventory and order necessary supplies for the clinic.
• Ensure compliance with all federal, state, and local regulations, as well as certification requirements.
• Maintain HIPAA compliance and perform additional duties as assigned.

This job description reflects the general nature and level of responsibilities and is not an exhaustive list of all duties or working conditions.

What You Will Need

Experience

• Minimum 5 years of experience and 4,000 hours of practice in Hand Therapy required.
• Must demonstrate strong communication skills, the ability to work independently, and the ability to perform effectively under pressure.

Licenses

• Licensed Occupational Therapist in the State of Colorado
  OR
• Licensed Physical Therapist in the State of Colorado or valid Compact Privilege
  AND
• Certified Hand Therapist (CHT) credential from the Hand Therapy Certification Commission (HTCC)

Certifications

• Basic Life Support (BLS) required

Computer / Typing Skills

• Must possess, or obtain within 90 days, the computer skills necessary to complete online learning modules, access policies and forms, and complete benefits enrollment.
• Must be proficient in reading, writing, and speaking English.

Education

• No additional education requirements listed.

PRN (POOL) benefits include: Wellbeing reimbursement funds and 403(b) contribution eligibility.