The Team

Upstart’s Office Management + Workplace Events team is responsible for creating environments where Upstarters can do their best work—whether they’re collaborating in person or operating in a digital-first model. The team focuses on building thoughtful, scalable workplace experiences that support productivity, connection, and operational excellence across our offices.

As the Office Management and Workplace Events Lead, you will play a key role in launching Upstart’s New York City office and bringing our Digital First strategy to life in a new market. You will own the day-to-day onsite experience and help establish the systems, processes, and partnerships that make the office a functional and welcoming space from day one. This role is ideal for someone who enjoys building structure in a new environment while delivering a consistent, high-quality workplace experience.

How you’ll make an impact

Launch and operationalize the NYC office, establishing day-to-day workflows, vendor partnerships, and employee experience standardsOwn daily office operations, including reception, catering, mail services, seating coordination, and guest experiencePartner with building management to support facilities operations, safety compliance, and implementation of building protocolsPlan and coordinate onsite meetings, events, and team gatherings in partnership with IT, Executive Administration, and People OperationsManage vendor relationships, including onboarding, scheduling, and ongoing coordination of servicesTrack and maintain workplace data, including headcount, space usage, and basic budget tracking

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience
• 4+ years of experience in office management, workplace operations, or administrative operations roles
• Experience coordinating office operations in a corporate environment, including facilities, events, or employee services
• Experience working with external vendors or service providers to support workplace operations
  

Preferred Qualifications

• Experience supporting office openings, relocations, or new workplace initiatives
• Experience supporting executive-facing meetings or onsite events
• Knowledge of workplace operations processes such as space planning or office logistics
• Ability to coordinate across teams such as IT, People Operations, and Executive Administration
• Experience working in a fast-paced or high-growth environment

Location, Time zone, and travel requirements

Position location: This role is based in Midtown Manhattan (NYC) and requires in-office presence

Time zone requirements: The team operates on East Coast time

Travel requirements: You may travel once or twice per year to other Upstart offices for team onsite meetings; travel expenses are covered

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The Team: 

Upstart’s Executive Operations team supports senior leadership with a tight operating rhythm, high-quality calendars, meeting operations, travel/expenses, and onsite execution so leaders can stay focused on what moves the business.

As an Executive Assistant, you support one or more leaders by owning day-to-day workflows that improve how their time is spent and how work moves forward.

You are responsible for managing calendars, meetings, travel, and coordination with increasing independence, using judgment to resolve routine conflicts and keep work progressing without constant direction.

You improve how the executive and their team operate by structuring time, meetings, and coordination to enable clear decisions and consistent follow-through.

You operate with confidence and independence, making routine decisions within established guardrails, reducing friction for leaders and teams, and ensuring day-to-day operations run smoothly and reliably.

How you’ll make an impact

• Manage executive calendars based on priorities and guardrails, confidently resolving conflicts and protecting focus time
• Own recurring workflows such as meeting coordination, action tracking, and follow-ups to ensure work progresses consistently
• Ensure meetings are well-prepared and run smoothly, including coordinating logistics, confirming attendees, and sharing materials in advance
• Drive follow-through on action items, nudging stakeholders and flagging risks when work is at risk of slipping
• Coordinate across stakeholders to gather inputs, schedule efficiently, and keep day-to-day work moving forward
• Manage travel and expenses end-to-end with strong attention to detail and efficiency
• Communicate clearly and appropriately based on context, including drafting coordination messages and handling sensitive information with discretion
• Maintain organized systems and documentation so information is easy to find and workflows are repeatable
• Use tools and technology (including AI) to streamline workflows, improve efficiency, and reduce manual work
• Identify and implement small process improvements that reduce friction and improve execution over time
• Exercise judgment confidently, resolving most day-to-day issues independently and escalating when there is ambiguity, risk, or sensitivity

Minimum Qualifications 

• 4+ years supporting leaders in a fast-paced environment, with demonstrated ownership of calendars, meetings, and coordination across stakeholders
• Experience managing multiple priorities, deadlines, and stakeholders in a fast-paced environment
• Experience supporting leaders and coordinating across multiple stakeholders or teams
• Proficiency in Google Workspace (Calendar, Gmail, Docs, Sheets, Slides)
• Demonstrated use of tools or technology (including AI) to streamline workflows, improve efficiency, or reduce manual work
• Experience handling sensitive or confidential information with discretion
• Demonstrated ability to communicate clearly and professionally with stakeholders, including drafting emails, meeting communications, or coordination messages

Preferred Qualifications

• Experience supporting multiple leaders simultaneously in a fast-paced environment
• Curiosity about new tools and technologies, including AI, with demonstrated experimentation to improve workflows
• Ability to identify and implement process improvements that increase efficiency or reduce manual work

Position location This role is available in the following locations: Remote

Time zone requirements The team operates on the East/West coast time zones. 

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

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