POSITION OVERVIEW
The Account Manager maintains and expands relationships with assigned account base customers, with intentions to maximize sales/profit for every account and most importantly to expand CR market penetration within the assigned area.

The Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.

This position will be required to build and sustain productive relationships and partnerships with current customers and prospects to grow sales and to expand CR penetration with Designers, Architects and Builders’ segments.

JOB RESPONSIBILITIES:

• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively leads a joint company account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Develops a sales action plan to service accounts with high growth potential, collect strategic “intel”, and develop leads from existing account base to better infiltrate designers, architects, and builder’s as potential customers.
• Participates actively with local professional organizations linked with CR's tactics and strategies.
• Creates and executes specific plan to introduce and implement CR products in showrooms, K & B accounts to create demand within the market. Expand Pompeii brand penetration assigning more displays to qualified customers/locations.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

ACCOUNTABILITIES AND PERFORMANCE MEASURES:

• Achieves assigned sales quota in designated strategic accounts.
• Meets assigned expectations for profitability.
• Achieves customer objectives defined by company management.
• Completes customer account plans that meet company standards.
• Closely coordinates company executive involvement with customer management.
• Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution
• Meets quarterly target expectations as far as CR- Display program once posted
• Visits every customer, with displays at least once per month, with mandatory report visits via email to Director of Sales.
• Strategizes, organizes assigned territory/region and plan sales calls weekly.
• Develops an action plan to approach designers, architects and builders, once fabricator leads are found during weekly visits.
• Promotes and executes product knowledge (PKs) at customer’s location and if possible, invite customers to visit one of CR's branches.
• Actively participates and leverages branch events as ways to increase sales.

REQUIREMENTS/EDUCATION AND EXPERIENCE:

• Bachelor’s Degree or proven track record of at least 10 years-experience in sales and marketing is required.
• Prefer knowledge and experience in the building material industry, in some capacity.
• Have the ability to develop a comprehensive understanding of CR's competitors, including their capabilities, past competitive history, and can assist in developing a plan to beat them!
• Must be detail-oriented and highly organized with a hunter mentality in the approach to developing and executing strategic plans.
• Must have the skills to discover, create, and develop new opportunities.
• Requires excellent verbal communication and writing skills, but more importantly the desire, ability, and competitiveness to succeed.
• Minimum 50% Travel on a regional basis to cover territory.

PERSONAL ATTRIBUTES:

• Communication Skills – Verbal Communication, Listening, Negotiation, Persuasion, Writing Skills
• Critical Thinking – Adaptable, Flexible, Problem Solving, Desire to Learn
• Positive Attitude – Cooperation, Courteous, Friendly, Honest, Respectful
• Teamwork – Collaborative, Team Player, Accept Feedback, Customer Service, Emotional Intelligence, Interpersonal Skills
• Work Ethic – Drive or Will to Learn, Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented

PHYSICAL DEMANDS

• Can carry at least 20 pounds

OVERVIEW
It is the primary responsibility of this position to coordinate and manage the customer ordering process. This includes but is not limited to creating order acknowledgements, posting signed order acknowledgements and payments to individual orders, communicating with customers on deliveries and backorders, and answering general order/material questions. Moreover, below details additional responsibilities related to maintaining the customer relationship, as well a general office responsibility.

JOB RESPONSIBILITIES:

• Processing order acknowledgements from inception, recording approval documents on order acknowledgements, accepting payment if applicable, and setting delivery of product.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provide clerical and administrative support as necessary.
• Provide showroom support by assisting with customer selection as necessary.

ACCOUNTABILITIES AND PERFORMANCE MEASURES:

• Time Management, Customer Engagement, Attention to Detail, Well Organized

WORK ENVIRONMENT
Requires occasional lifting up to 25 pounds. Must be able to multitask and complete tasks. Must have ability to be work in both an office and warehouse setting Requires occasional exposure to outdoor weather conditions. 

REQUIREMENTS/EDUCATION AND EXPERIENCE:

• High school Diploma/GED
• Bilingual preferable
• Ability to type 30-35 words per minute
• Computer skills: Microsoft Office, Outlook

PERSONAL ATTRIBUTES:

• Positive Attitude – Cooperation, Courteous, Friendly, Honest, Respectful
• Teamwork – Collaborative, Team Player, Accept Feedback, Customer Service, Emotional Intelligence, Interpersonal Skills
• Work Ethic – Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented

At Construction Resources and its affiliated companies, we are more than a distributor—we are a trusted partner to designers, builders, remodelers, and homeowners. For over 50 years, we’ve delivered integrated solutions that help turn ideas into reality across residential, multi-family, and commercial projects.

Our success is built on collaboration, craftsmanship, and a commitment to excellence. Whether you contribute on the design floor, in operations, or in the field, you’ll be part of a dedicated team that values people, quality, and continuous growth.

Our affiliated brands include Cancos, UMI/Opustone, and Bell Cabinetry.

POSITION OVERVIEW
Starting wage is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. Construction Resources offers additional competitive and non-financial benefits.

The Material Handler will play a crucial role in the efficient and smooth operation of warehouse and distribution processes. The Material Handler is responsible for handling, moving, and organizing tile and stone materials, ensuring accurate inventory management, and contributing to a well-organized and safe work environment.

JOB DESCRIPTION
Key Performance Indicators:

• Material Handling
• Inventory Management
• Order Fulfillment
• Warehouse Organization
• Safety Compliance
• Communication
• Equipment Maintenance

Responsibilities:

• Safely and efficiently move, load, and unload tile and stone products using forklifts, pallet jacks, and other designated equipment.
• Inspect materials for damage and ensure they meet quality standards before handling or shipment.
• Maintain accurate records of inventory levels and locations.
• Conduct regular cycle counts and assist in periodic physical inventories.
• Work closely with the inventory control team to identify and resolve discrepancies.
• Maintain accurate records of inventory levels and locations.
• Conduct regular cycle counts and assist in periodic physical inventories.
• Work closely with the inventory control team to identify and resolve discrepancies.
• Keep the warehouse clean, organized, and hazard-free.
• Assist in the arrangement and optimization of storage spaces for efficient material flow.
• Adhere to all safety protocols and guidelines while operating equipment and performing tasks.
• Report any safety concerns or incidents promptly to the supervisor.
• Collaborate with team members, supervisors, and other departments to ensure smooth workflow and address any issues that may arise.
• Communicate effectively with suppliers and carriers regarding inbound and outbound shipments.

Basic Qualifications:

• High School Diploma or GED required.
• Previous experience as a material handler in a warehouse environment, preferably in the tile and stone industry.
• Previous experience loading and unloading trucks.
• Ability to lift heavy loads and perform physical tasks in a fast-paced environment.
• Excellent organizational and time-management skills.
• Commitment to safety and adherence to established protocols.

Preferred Qualifications:

• Forklift certification and experience operating other warehouse equipment.
• Basic computer skills for inventory tracking and order processing.
• Proven experience handling experience in a precise and meticulous manner.