Opportunity:

Lead UJET’s Core Infrastructure team and shape the backbone of our cloud-native CCaaS platform. You’ll drive the strategy and execution for GCP orgs, networking, compute, base images, Terraform frameworks, and upgrades.  Building scalable, reliable infrastructure that empowers all engineering teams and impacts millions of users.

Responsibilities:

• Lead and grow the Core Infrastructure team, setting vision, priorities, and execution for foundational cloud services.
• Own the design, deployment, and operation of shared cloud primitives: GCP orgs & folders, networking, load balancers, compute, base images, Terraform frameworks, and upgrades.
• Define and enforce best practices for scalability, security, observability, and maintainability across the cloud platform.
• Partner with product and engineering teams to enable fast, safe, and reliable development and deployment workflows.
• Drive continuous improvement in processes, automation, and infrastructure reliability.
• Mentor and develop team members, fostering a culture of ownership, collaboration, and technical excellence.

Requirements:

• 5+ years of experience in cloud infrastructure engineering, with at least 2 years in a leadership or management role.
• Strong expertise in GCP, including organization/folder structure, networking, compute, load balancing, and IAM.
• Hands-on experience with IaC tools (Terraform).
• Proven track record of designing and operating scalable, reliable cloud systems.
• Strong leadership, communication, and team-building skills.
• Ability to balance strategic thinking with hands-on technical understanding.

Preferred Skills:

• Experience base image management, and automated upgrades.
• Familiarity with multi-cloud or hybrid cloud environments.
• Knowledge of security best practices in cloud infrastructure.
• Experience in high-growth, fast-moving technology companies, preferably in SaaS or CCaaS.
• Comfort working cross-functionally with product, engineering, and operations teams.

Annual US Hiring Range: $170,000 - $190,000

Position Overview

We’re looking for a Senior Site Reliability Engineer to help build and scale a high-impact SRE function. You’ll be a technical leader on a team responsible for improving system reliability, reducing operational toil, and establishing best practices across engineering.bIn this position, you’ll design how reliability works in UJET, influence engineering decisions, and build the tooling and processes that make production safer and more predictable. 

Responsibilities

• Lead efforts to improve system reliability, scalability, and performance across critical services
• Define and implement SLIs/SLOs and error budgets, and use them to guide engineering priorities
• Design and develop observability systems (metrics, logging, tracing, alerting) that produce actionable alerts and data with minimal noise
• Lead complex incident response, acting as incident commander when needed
• Conduct postmortems focused on systemic causes rather than individual fault, and ensure corrective actions from those reviews are completed.
• Identify and eliminate toil through automation, tooling, and improved workflows
• Partner with product and platform teams on architecture decisions, production readiness, and designing systems that recover from failure
• Build reusable systems and “paved roads” that make it easier for teams to operate their services reliably
• Mentor other engineers and raise the overall operational maturity of the organization

Qualifications

• 6 - 10+ years of experience in SRE, infrastructure, or backend systems engineering
• Demonstrated experience of owning reliability outcomes for complex, distributed systems
• Strong experience with cloud infrastructure (AWS, GCP, or Azure) and production-scale systems
• Deep understanding of observability, incident management, and system performance
• Proficiency in at least one programming language (e.g., Go, Python, Java) with a focus on automation and tooling
• Able to change how other teams work without having managerial authority over them
• Strong competency in making clear decisions during incidents by following a defined process without reacting emotionally.

Nice to Have

• Experience building or scaling SRE practices (SLOs, incident frameworks, on-call models)
• Kubernetes/container orchestration experience
• Infrastructure as Code (Terraform, etc.)
• Experience with high-growth or scaling systems
• Background in performance engineering or capacity planning

Success Criteria

• Critical services have clear, meaningful SLOs that drive engineering decisions
• Alerts are actionable; irrelevant alerts are reduced; on-call workload is manageable.
• Incidents are handled efficiently, and repeat issues decline over time
• Engineering teams adopt reliability best practices with minimal friction
• Toil is actively reduced through automation and better system design

Position Context

This is an early position in the company's SRE function. You will have direct input into how reliability standards and practices are established, which forms the foundation on which product engineering builds. UJET is changing how companies deliver customer experience, and product engineering is building the platform that makes that possible. The reliability of that infrastructure is what allows it to operate at the scale and consistency that transformation requires.

Annual US Hiring Range: $100,000 - $120,000

*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

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