Hybrid work

This hybrid position requires two days per week in the office at the nearest hub.

About your skills 

Operational Excellence & Scalability: You design and optimize core sales processes (forecasting, pipeline management, territory planning, reporting) to drive consistency, efficiency, and scale.
Cross-Functional Leadership & Influence: You build strong partnerships across Sales, Finance, Marketing, and Customer Success, aligning stakeholders and driving initiatives forward through clear, effective communication.
Ownership & Proactive Problem Solving: You take full ownership of your areas, anticipate challenges, and proactively improve systems, tools, and workflows with a strong bias for action.
Strategic & Analytical Thinking: You are highly data-driven and excel at turning complex data into clear insights and recommendations that improve forecast accuracy, pipeline health, and revenue outcomes.

About this role

As a Sales Operations Manager, you will play a key role in driving the performance and operational effectiveness of our North America Sales teams. You will act as a strategic partner to Sales leadership, translating business goals into actionable plans that improve forecast accuracy, pipeline health, and sales productivity.

You will own and evolve core operating rhythms, including forecasting, pipeline management, and performance reporting, while identifying opportunities to improve processes, tools, and data visibility. You will partner cross-functionally to enable scalable, repeatable go-to-market motions.

This role requires a balance of strategic thinking and hands-on execution. You will analyze data, identify performance gaps, and drive actions that improve outcomes while supporting implementation and adoption across teams.

What you’ll be doing

• Act as a strategic partner to NAMER and LATAM Sales leadership teams, translating business goals into operational plans that drive performance and revenue outcomes.
• Own forecasting and pipeline management, including leading pipeline reviews and improving forecast accuracy and predictability.
• Analyze sales performance to identify trends, risks, and opportunities; deliver actionable insights to leadership.
• Support territory planning and ongoing optimization to ensure balanced coverage, capacity, and growth.
• Drive operating cadence (e.g., pipeline calls, QBRs) to create accountability, visibility, and consistent execution.
• Partner cross-functionally to align on key initiatives and improve GTM effectiveness.
• Build and maintain reporting and dashboards that provide timely, accurate visibility into performance.
• Identify and implement process improvements, tools, and automation to increase efficiency and scalability.
• Support strategic initiatives that improve sales productivity, deal execution, and overall performance.
• Surface leading and lagging indicators to improve decision-making and predictability.

 What you’ll have 

• 6+ years of experience in Sales Operations, GTM Operations, or business analytics, ideally within a SaaS environment.
• Strong Salesforce expertise, including dashboards, reporting, and data management to support business insights.
• Experience with Familiarity with forecasting and pipeline management tools, as well as sales engagement/insight platforms (e.g., Gong).
• Advanced proficiency in Google Sheets/Excel (e.g., pivot tables, lookups, data modeling) and working with large datasets.
• Experience supporting territory planning and coverage models.
• Proven ability to partner with senior Sales leaders and influence decisions through data.
• Strong analytical, problem-solving, and communication skills with the ability to operate independently.
• Nice to have: experience with BI and analytics tools (e.g., Tableau) and building scalable reporting solutions

Posting Date: 4/7/2026

Application Window: 

We anticipate the application window will be open until 4/24/2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

Hybrid work

This hybrid position requires two days per week in the office at the nearest hub.

About your skills 

Operational Excellence & Scalability: You design and optimize core sales processes (forecasting, pipeline management, territory planning, reporting) to drive consistency, efficiency, and scale.
Cross-Functional Leadership & Influence: You build strong partnerships across Sales, Finance, Marketing, and Customer Success, aligning stakeholders and driving initiatives forward through clear, effective communication.
Ownership & Proactive Problem Solving: You take full ownership of your areas, anticipate challenges, and proactively improve systems, tools, and workflows with a strong bias for action.
Strategic & Analytical Thinking: You are highly data-driven and excel at turning complex data into clear insights and recommendations that improve forecast accuracy, pipeline health, and revenue outcomes.

About this role

As a Sales Operations Manager, you will play a key role in driving the performance and operational effectiveness of our North America Sales teams. You will act as a strategic partner to Sales leadership, translating business goals into actionable plans that improve forecast accuracy, pipeline health, and sales productivity.

You will own and evolve core operating rhythms, including forecasting, pipeline management, and performance reporting, while identifying opportunities to improve processes, tools, and data visibility. You will partner cross-functionally to enable scalable, repeatable go-to-market motions.

This role requires a balance of strategic thinking and hands-on execution. You will analyze data, identify performance gaps, and drive actions that improve outcomes while supporting implementation and adoption across teams.

What you’ll be doing

• Act as a strategic partner to NAMER and LATAM Sales leadership teams, translating business goals into operational plans that drive performance and revenue outcomes.
• Own forecasting and pipeline management, including leading pipeline reviews and improving forecast accuracy and predictability.
• Analyze sales performance to identify trends, risks, and opportunities; deliver actionable insights to leadership.
• Support territory planning and ongoing optimization to ensure balanced coverage, capacity, and growth.
• Drive operating cadence (e.g., pipeline calls, QBRs) to create accountability, visibility, and consistent execution.
• Partner cross-functionally to align on key initiatives and improve GTM effectiveness.
• Build and maintain reporting and dashboards that provide timely, accurate visibility into performance.
• Identify and implement process improvements, tools, and automation to increase efficiency and scalability.
• Support strategic initiatives that improve sales productivity, deal execution, and overall performance.
• Surface leading and lagging indicators to improve decision-making and predictability.

 What you’ll have 

• 6+ years of experience in Sales Operations, GTM Operations, or business analytics, ideally within a SaaS environment.
• Strong Salesforce expertise, including dashboards, reporting, and data management to support business insights.
• Experience with Familiarity with forecasting and pipeline management tools, as well as sales engagement/insight platforms (e.g., Gong).
• Advanced proficiency in Google Sheets/Excel (e.g., pivot tables, lookups, data modeling) and working with large datasets.
• Experience supporting territory planning and coverage models.
• Proven ability to partner with senior Sales leaders and influence decisions through data.
• Strong analytical, problem-solving, and communication skills with the ability to operate independently.
• Nice to have: experience with BI and analytics tools (e.g., Tableau) and building scalable reporting solutions

Posting Date: 4/7/2026

Application Window: 

We anticipate the application window will be open until 4/24/2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

Where we Work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. 

About your skills

• Communication & Stakeholder Management – Ability to articulate technical concepts to both technical and non-technical audiences, including customers, sales teams, and internal stakeholders.

• Collaboration & Cross-Functional Coordination – Works effectively across sales, customer success, engineering, and product teams to drive successful customer implementations.

• Adaptability & Fast Learning – Thrives in a fast-paced environment, quickly learning new technologies and adjusting to evolving business and customer needs.
   

About the role

We are looking for a Solution Engineer to partner with our sales teams in engaging our top enterprise customers. This role is responsible for helping customers map the Udemy platform to their business outcomes, guiding them through discovery conversations, and delivering compelling presentations to audiences ranging from small executive groups to large-scale rooms of 100+ stakeholders.

This is not a programming role. Instead, it requires the ability to tell a story, uncover the “why” behind customer needs, and translate those insights into meaningful value with Udemy’s platform in a solution consulting manner.

What you'll be doing

• Partner with Account Executives on strategic accounts to lead discovery, understand customer goals, and identify how Udemy can drive measurable outcomes.

• Deliver compelling presentations and demos that resonate with diverse audiences, from frontline managers to C-level executives.

• Ask insightful discovery questions to uncover root challenges and the "why" behind a customer’s initiative.

• Translate business challenges into a tailored Udemy solution narrative.

• Serve as the trusted advisor on Udemy’s learning solutions, guiding prospects and customers on best practices.

• Participate in workshops, webinars, and events as a thought leader to showcase the value of Udemy to larger audiences.

• Collaborate cross-functionally with product, marketing, and customer success teams to ensure feedback loops from the field.

• Support RFPs/RFIs by providing clear, value-focused responses aligned to customer objectives.

• Proof of Concepts: Develop and handle effective Proof of Concepts (PoCs) for executives and decision-makers.

• Understanding of sales process/ methodology (MEDDPICC etc.)

What Success Looks Like

• You consistently uncover the real business drivers behind customer interest in Udemy.

• You deliver high-impact presentations that inspire confidence and action.

• You help close deals by mapping Udemy’s capabilities to customer priorities.

• Customers view you as a trusted advisor who understands both their industry challenges and how Udemy can solve them.

• You become an expert on understanding the Udemy technology stack

What you'll have

• 4+ years in a pre-sales, solution engineering, solution consulting, or similar role at a SaaS or enterprise software company.

• Exceptional presentation skills; comfortable presenting to executive audiences and large groups (100+ people).

• Strong discovery skills — ability to uncover, clarify, and articulate business drivers.

• Proven ability to craft compelling stories that connect customer needs to platform value.

• Strong business acumen and ability to connect technology to measurable business outcomes.

• Experience partnering closely with enterprise sales teams.

• Excellent communication, relationship-building, and influencing skills.

• Experience with AI prompt engineering and foundational AI agent configuration is required, with the expectation that candidates will actively deploy these capabilities to extend presales capacity and improve deal-cycle efficiency
   

Nice to Have

• Experience in learning technology, HR tech, or related SaaS solutions.

• Familiarity with enterprise learning and development challenges.

Posting Date: 3/23/2026
Application Window: We anticipate the application window will be open until April 13th, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

Where we Work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. 

About your skills

• Communication & Stakeholder Management – Ability to articulate technical concepts to both technical and non-technical audiences, including customers, sales teams, and internal stakeholders.

• Collaboration & Cross-Functional Coordination – Works effectively across sales, customer success, engineering, and product teams to drive successful customer implementations.

• Adaptability & Fast Learning – Thrives in a fast-paced environment, quickly learning new technologies and adjusting to evolving business and customer needs.
   

About the role

We are looking for a Solution Engineer to partner with our sales teams in engaging our top enterprise customers. This role is responsible for helping customers map the Udemy platform to their business outcomes, guiding them through discovery conversations, and delivering compelling presentations to audiences ranging from small executive groups to large-scale rooms of 100+ stakeholders.

This is not a programming role. Instead, it requires the ability to tell a story, uncover the “why” behind customer needs, and translate those insights into meaningful value with Udemy’s platform in a solution consulting manner.

What you'll be doing

• Partner with Account Executives on strategic accounts to lead discovery, understand customer goals, and identify how Udemy can drive measurable outcomes.

• Deliver compelling presentations and demos that resonate with diverse audiences, from frontline managers to C-level executives.

• Ask insightful discovery questions to uncover root challenges and the "why" behind a customer’s initiative.

• Translate business challenges into a tailored Udemy solution narrative.

• Serve as the trusted advisor on Udemy’s learning solutions, guiding prospects and customers on best practices.

• Participate in workshops, webinars, and events as a thought leader to showcase the value of Udemy to larger audiences.

• Collaborate cross-functionally with product, marketing, and customer success teams to ensure feedback loops from the field.

• Support RFPs/RFIs by providing clear, value-focused responses aligned to customer objectives.

• Proof of Concepts: Develop and handle effective Proof of Concepts (PoCs) for executives and decision-makers.

• Understanding of sales process/ methodology (MEDDPICC etc.)

What Success Looks Like

• You consistently uncover the real business drivers behind customer interest in Udemy.

• You deliver high-impact presentations that inspire confidence and action.

• You help close deals by mapping Udemy’s capabilities to customer priorities.

• Customers view you as a trusted advisor who understands both their industry challenges and how Udemy can solve them.

• You become an expert on understanding the Udemy technology stack

What you'll have

• 4+ years in a pre-sales, solution engineering, solution consulting, or similar role at a SaaS or enterprise software company.

• Exceptional presentation skills; comfortable presenting to executive audiences and large groups (100+ people).

• Strong discovery skills — ability to uncover, clarify, and articulate business drivers.

• Proven ability to craft compelling stories that connect customer needs to platform value.

• Strong business acumen and ability to connect technology to measurable business outcomes.

• Experience partnering closely with enterprise sales teams.

• Excellent communication, relationship-building, and influencing skills.

• Experience with AI prompt engineering and foundational AI agent configuration is required, with the expectation that candidates will actively deploy these capabilities to extend presales capacity and improve deal-cycle efficiency
   

Nice to Have

• Experience in learning technology, HR tech, or related SaaS solutions.

• Familiarity with enterprise learning and development challenges.

Posting Date: 3/30/2026
Application Window: We anticipate the application window will be open until April 13th, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.