Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare.

One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role.

About the role

As an Operations Analyst on our Operations team, you will support Operations, Clinical Talent Acquisition, and Clinical in making data-informed decisions about supply and demand. This role is pivotal in ensuring we scale efficiently and effectively as we grow into new markets and service lines. This individual will be responsible for providing key stakeholders (including Finance and Growth) with operations data, analysis, forecasting, model builds and enhancement, and business insights related to needs in new markets. 

You'll be responsible for developing improved Ops Reporting (including forecasting, KPI reporting, and understanding historical trends), building various supply and demand models, managing the data infrastructure with the data team, and managing cross-functional reporting.


Core Areas of Responsibility

Scalable Reporting & Infrastructure (50%)

• Partner with the data team to scope, design, and build a comprehensive data and reporting ecosystem that enables us to monitor and respond to trends across 20+ markets
• Define, implement, and analyze standardized KPIs that allow for "apples-to-apples" comparisons across disparate regions
• Develop and maintain forecasting models to predict start volume and hiring velocity that inform broader business decisions
• Partner with cross-functional teams on data and reporting

Supply & Demand Modeling (30%)

• Develop and maintain sophisticated supply vs. demand models to ensure clinician hiring (supply) aligns with projected patient volume (demand) across markets
• Refine assumptions by conducting monthly "forecast vs. actuals" audits; use historical trends to improve model assumptions (e.g., offer acceptance rates, clinician ramp-up time, and patient churn) and increase forecast accuracy

Stakeholder Engagement & Partnership (20%)

• Communicate data cross-functionally, including historical performance trends and forecasted future volume to inform business strategy 
• Contribute to the semi-annual planning process by providing insights and fulfilling data requests related to annual hiring volume forecasts, historical performance trends, and recruiter hiring plans 
• Generate ad hoc reports and dashboards for key stakeholders
• Identify bottlenecks using data and partnering with to propose solutions to optimize the end-to-end recruitment lifecycle
  
  

Impact and Success Indicators 

Where you’ll make an impact in the first 90 days:

• Develop a deep understanding of Two Chairs processes and build reporting dashboards to understand key trends in new markets 
• Help chart the path for how Two Chairs maintains high growth over the next three years, including evaluation of new markets and service lines

 Where you’ll make an impact in the first year:

• Develop a suite of dashboards to diagnose changes potential capacity bottlenecks across the system
• Enable scalable processes and monitoring to identify supply and demand levers 

 You’ll be successful if you have:

• 4+ years of relevant work experience in an analytical role, preferably in banking, management consulting, finance, tech operations, or other highly analytical role
• Proven analytics experience, forecasting, SQL, Looker, and analytics experience ideal but not required
• Excellent Excel skills, strong business intuition, and the capability to identify and synthesize insights from quantitative analysis
• Intellectual curiosity, self-motivation, and an investigative instinct to understand the why behind data trends
• Ability to work independently and collaboratively in a fast-paced environment while managing competing demands
  
  

Compensation & Benefits

The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $98,900 and $116,400. The full salary range for this full-time, exempt role is $98,900 - $133,900. 

Additional perks and benefits:

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• 401(k) Retirement savings options
• One-time $200 Work from Home reimbursement
• Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Paid parental leave
  
  

Outreach Notice to Applicants

We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare.

One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role.

About the role

As a Facilities Associate at Two Chairs, you will be the lead point person for all things related to our physical offices, which includes our SF-based headquarters and five clinics located across the country. You’ll split your time between managing our HQ office (located in San Francisco near the Transamerica building), owning our virtual mail management process, and virtually overseeing administrative work related to our 6 in-person clinics spread across California, Florida, and Washington. 

This is a part-time, temporary, hybrid role based in San Francisco, requiring in-person presence for approximately 50% of working hours.

Core Areas of Responsibility

• Virtual mail management (50% of time)
  You’ll ensure that we’re receiving & sending mail on time. The majority of this work is sorting & distributing incoming mail scanned by our third-party vendor. In addition, you’ll manage small amounts of outgoing mail, coordinate with USPS on our mail forwarding, and coordinate with our third-party vendor. 
• Administrative Support of In-Person Offices (50% of time).
  You’ll provide light, virtual support for our in-person offices (located in Seattle, Miami, Los Angeles, and the Bay Area) by coordinating with building management and vendors by location to ensure routine maintenance & upkeep, coordinate tech support as needed, reporting on physical expenses incurred, and supporting in-person leaders to maintain a safe & compliant workspace as needed. May occasionally support coordination of in-person gatherings and stocking of supplies.
  
  

You’ll be successful if you have: 

• 1-3 years of experience in office management, facilities coordination, administrative support, or a comparable operational role.
• Strong organizational skills and meticulous attention to detail, particularly in managing multiple locations, coordinating vendors, and overseeing budget/expense tracking.
• Ability to work independently and manage time effectively in a flexible, part-time schedule (~10 hours per week)
• Excellent verbal and written communication skills necessary for interacting professionally with staff, clinic managers, building management, and external vendors.
• Resourcefulness and a proactive, "can-do" attitude when identifying and resolving maintenance issues or logistical challenges quickly and efficiently.
• Experience or comfort working in a professional, compliance-focused environment, such as a mental health, healthcare, or corporate setting.
• Ability to be physically present in San Francisco locations for up to 50% of the assigned hours to handle in-person office management duties.
  
  

Compensation:

The hourly pay range for this role is $30–$35 per hour, based on qualifications and experience.

Please stay alert to protect yourself from sophisticated job scams during the recruiting process.

Only emails that come from twochairscareers.com or twochairs.com are legitimate recruiting messages. Our People Team will not send emails from other domains, or message you using WhatsApp or text messaging in the initial stages. We conduct all interviews by phone or Google Video, and we will never ask you for money or to download software.

More tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html 

 #LI-Hybrid

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.