See yourself at Twilio

Join the team as Twilio’s next Security Compliance & Regulatory Affairs Analyst 

About the job

We are actively recruiting for this role to support Twilio’s global security regulatory program and directly support the SCRA Lead in executing and scaling the company’s regulatory strategy.

This position is responsible for independently owning delegated components of regulatory analysis, triage, normalization, and operationalization of global cybersecurity and telecom regulatory obligations (e.g., NIS 2, TSA UK, Singapore IMDA), while contributing to broader program-level initiatives led by the SCRA Lead.

The role operates with high autonomy and is expected to take ownership of assigned workstreams end-to-end, requiring strong critical thinking, defensible regulatory interpretation, designing and executing cross-functional initiatives, and the ability to operate without detailed instruction.

Responsibilities

In this role, you’ll:

• Support the SCRA Lead in executing Twilio’s global security regulatory strategy, including contributing to program design, prioritization, and long-term regulatory planning
• Independently interpret complex and ambiguous regulatory frameworks (e.g., NIS 2, EU transpositions, TSA UK) and provide structured outputs that support Lead-level strategy and decision-making
• Support the development and maintenance of regulatory repositories and systems of record, ensuring accuracy, traceability, and audit readiness
• Execute and continuously improve the Cyber Regulation Intake & Triage process in partnership with Legal, ensuring consistent classification, routing, and lifecycle tracking of regulatory obligations
• Map regulatory requirements to internal control frameworks (e.g., UCF, ISO 27001, internal standards), identifying gaps and supporting Lead-driven control strategy decisions
• Develop regulator-ready and high-quality artifacts, including evidence mappings, control narratives, risk statements, and audit support documentation
• Identify, analyze, and escalate regulatory risks and audit obligations, supporting proactive planning and risk visibility at the program level
• Partner cross-functionally with Legal, Public Policy, R&D, Security, Product, Sales, and Risk teams, supporting the Lead in aligning regulatory interpretation with technical and business implementation
• Drive execution of process improvements, tooling enhancements, and automation initiatives defined by the SCRA program
• Operate with high ownership and accountability, executing work independently while aligning to strategic direction set by the SCRA Lead

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required 

• Experience: 5–8+ years of experience in security compliance, telecom compliance, regulatory affairs, GRC, or related domain within a global technology, cloud, or telecom environment
• Experience: Experience interpreting and operationalizing security frameworks and regulations (e.g., NIS 2, ISO 27001, SOC 2, telecom regulatory regimes)
• Experience: Experience mapping regulatory requirements to control frameworks, policies, and technical implementations
• Technical Domain Expertise: Broad understanding of security architecture, networking, access control, software development, cryptography, and operations. You should be fluent in how security controls are implemented across applications, systems, and cloud platforms to reduce inherent risk.
• Technical Domain Expertise: Ability to analyze ambiguous regulations / regulatory requirements and produce defensible interpretations to support leadership decision-making
• Communication: Strong written communication skills with ability to produce audit-ready and regulator-defensible documentation
• Stakeholder Partnership: Proven ability to collaborate across Legal, Engineering, Security, Product, Sales, and Risk teams in support of program objectives
• Strategic Mindset: High level of self-sufficiency, critical thinking, and ownership, with ability to execute without detailed instruction
• Adaptability: Demonstrated ability to independently execute and deliver complex workstreams end-to-end, while operating under high-level guidance
• Adaptability: Ability to manage multiple concurrent priorities in a global, fast-evolving regulatory landscape

*Desired:

• Technical Domain Expertise: Deep understanding of hybrid cloud environments (AWS/GCP), on-premise infrastructure, APIs, and microservices architectures. Experience in the Telecommunications sector (e.g. telecommunications or CPaaS environments involving messaging, voice, network security) highly preferred.
• Familiarity with primary global regulatory regimes (EU, UK, APAC, LATAM)
• Experience working with regulatory repositories, intake/triage workflows, or compliance automation systems
• Experience supporting external audits or regulator engagements
• High-Octane Individual Contributor: You are a self-starter who takes pride in being a "force multiplier." You have a proven ability to produce high-quality, audit-ready deliverables with minimal oversight.
• Master of Multi-Tasking: Exceptional organizational skills with the ability to context-switch effectively, managing a high volume of concurrent projects and emerging regulations without sacrificing depth or accuracy.
• Collaborative Partner: You don't work in a silo. You are skilled at building bridges across Legal, R&D, Security, and IT, ensuring that Security Regulatory Affairs is integrated as a seamless partner
• Efficiency Expert: You are constantly looking for ways to optimize your own output and team processes, turning manual, repetitive tasks into streamlined, automated successes.
• Executive Presence: Ability to distill granular technical findings into concise, high-level summaries that drive decision-making at the leadership level.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada. 

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $120,640 - 150,800 CAD
• Target Bonus Percentage: 15% 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

See yourself at Twilio

Join the team as Twilio’s next Technical Program Manager.

About the job

We are looking for a highly strategic and collaborative Technical Program Manager to join our GTM Sales Automation team. This role will be responsible for defining, planning, and executing complex, cross-functional programs that drive significant improvements in our GTM processes and GTM automation infrastructure. You will work closely with leaders across Sales, Marketing, Sales Strategy, and other operational teams to ensure strategic alignment and successful delivery of impactful initiatives. You will also orchestrate key projects within the Sales Automation team to ensure alignment across different functions and successful roll out.  

Responsibilities

In this role, you’ll:

• Lead Cross-Functional GTM Initiatives:
• Develop comprehensive program plans, including scope, objectives, key results (OKRs), timelines, resource requirements, and risk mitigation strategies.
• Drive execution of these programs, often involving new tool implementations, large scale process re-engineering, or new internal product launches .
• Facilitate regular steering committee meetings and communicate program status, risks, and dependencies to executive stakeholders.
• Ensure change management plans are in place to drive successful adoption and utilization of new processes and technologies.
• Work with Sales Automation leaders to define and lead intra departmental initiatives 
•  Proactively identify risks, remove roadblocks, and champion adoption of new processes, tools, or strategies across GTM teams.
• Performance Measurement & Reporting:
• Define and track key performance indicators (KPIs) for all programs and initiatives, measuring their impact on GTM effectiveness and/or sales productivity.
• Create compelling reports and presentations for various audiences, including executive leadership, on program progress, outcomes, and business impact.
• Conduct post-implementation reviews to assess success and identify lessons learned.
• Stakeholder Management & Communication:
• Build strong, collaborative relationships with cross-functional stakeholders at all levels of the organization.
• Act as a central point of contact for program-related communications, ensuring transparency and alignment.
• Influence and motivate project team members, consultants, and partners to achieve common GTM goals.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field.
• 7+ years of experience in Program Management, Sales Operations, Business Operations, or Revenue Operations
• 5+ with a significant focus on sales automation or sales technology.
• Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.
• Highly analytical with a data-driven approach to problem-solving and decision-making.
• Ability to think strategically and translate complex or ambiguous concepts into actionable plans.
• Excellent project management skills (PMP or similar certification a plus) with experience in various project management methodologies (e.g., Agile).
• Exceptional communication (written and verbal), presentation, and interpersonal skills, capable of influencing and engaging stakeholders at all levels.
• Expertise in sales automation tools and platforms (e.g., Salesforce, Sales Engagement Platforms like Outreach/Salesloft etc.) is highly desirable. Experience with implementation or optimization of these systems is a strong plus

Desired:

• Experience managing programs involving AI/ML integration into sales workflows.
• Familiarity with reporting and BI tools (e.g., Tableau, Power BI).
• Experience in a high-growth SaaS environment.
• Salesforce certification(s)

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• CAD $120,640 - 150,800
• Target Bonus Percentage 15%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

See yourself at Twilio

Join the team as Twilio’s next Senior Sales System Engineer ( Application Engineer 3 )

About the job

Twilio is looking for a Senior Salesforce Developer to join the GTM Automation team. This is a great role for an experienced Salesforce developer looking to work more closely with the business, apply their mastery on the Salesforce platform to deliver impact, and expand the breadth of exposure beyond Salesforce. You will be in the unique position of joining a growing development team that you can learn with and help shape. 

You are right for this role if you excel at solving multi-faceted problems, managing large volumes of data,  and building world-class tools that drive impact. The ideal candidate is able to deeply understand the core business problem being addressed, balance speed and quality, and provide solution alternatives. You are a results-oriented individual who is motivated to tackle complex problems, has a "can do" attitude, and is comfortable asking questions.

Responsibilities

In this role, you’ll:

• Work with the GTM Automation Systems team on evolving a Salesforce data model that is technically scalable, easily reportable, and functionally intuitive for end users.
• Utilize SOQL API’s, Apex controllers, Apex Web Services, Apex callouts, and other development tools to build custom functionality that tailors our sales systems to our unique business and operating model.
• Participate in technical analysis activities together and document requirements for application Integration and also involved in integration design activities working with architects and other stakeholders.
• Review and assure quality in all code entering our codebase.
• Continually evaluate and refactor our existing codebase for increased extensibility.
• Architect and implement solutions specifically designed to stay within Salesforce multi-tenant constraints (e.g., Heap Size, CPU timeouts, and SOQL limits).
• Ability to learn new technologies depending on project requirements.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4-6 years of experience building and maintaining Salesforce environments supporting enterprise-scale systems.
• Must have hands-on experience building Lightning Web Components, Apex,SOQL GitHub, and other CI/CD tools within Salesforce.
• Solid understanding of Salesforce integration patterns (REST/SOAP APIs, platform events, asynchronous processing)
• Strong experience designing Salesforce data models for complex workflows and integrations
• Experience leveraging AI-assisted development tools (e.g., Claude, Cursor) to accelerate the development of Apex code, Flows, and Salesforce metadata while maintaining code quality and best practices
• Debug issues, troubleshoot errors, and help maintain existing Salesforce solutions for performance and reliability
• Collaborate with team members, business analysts, and stakeholders to understand requirements and implement solutions
• Stay updated with Salesforce features, tools, and releases while continuously improving technical and problem-solving skills.
• Proficiency in developing unit tests with assertions for core functionality

Desired:

• ​​Platform Developer 1 and ​​Platform Developer 2 certification 
• Experience in SQL, Python, Data Cloud, Snowflake
• Hands-on experience with MuleSoft/Informatica or similar middleware
• Experience developing and deploying through Heroku.
• Experience with Agentforce (AI bots, agent assistance, automated routing and classification) Einstein, AI tools/technologies , Tray.io

Location

This role will be based remotely in British Colombia, Alberta, or Ontario Canada

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• CAD $109,600 - $137,000

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

See yourself at Twilio

Join the team as Twilio’s next Systems Support Administrator

About the job

This position is needed to provide operational and technical Salesforce support to North America and Latin America Sales organizations. The role ensures Salesforce CPQ, OLM, and multiple Salesforce instances run efficiently, supporting business processes with high process integrity and stability .

Responsibilities

In this role, you’ll:

• Manage Salesforce user setup, roles, profiles, permissions, and security settings.
• Oversee Salesforce case management, ensuring SLAs and response times are met.
• Maintain page layouts, workflows, validation rules, and approval processes.
• Serve as the escalation point for advanced Salesforce user requests.
• Troubleshoot and resolve CPQ and multi-instance Salesforce issues.
• Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals).
• Support OLM processes including orders, renewals, cancellations, and billing triggers.
• Ensure synchronization of Salesforce data with ERP/Billing systems.
• Collaborate with Sales Ops, Finance, IT, and Product teams.
• Recommend process automation and continuous improvement.
• Support UAT, deployments, and develop user training materials.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3+ years’ experience as a Salesforce Administrator (Sales Cloud).
• Salesforce Administrator certification (ADM-201).
• Strong expertise in Salesforce administration and configuration.
• Understanding of Salesforce data model, sharing rules, and security.
• Experience troubleshooting complex integrated system issues.

Desired:

• Salesforce CPQ Specialist certification.
• Experience with Salesforce Revenue Cloud, Billing, or ERP integrations.
• Knowledge of Apex, Flow, SOQL, and advanced automation.
• Strong analytical and problem-solving skills.
• Excellent communication skills for technical and non-technical audiences.

Location

This role will be based remotely in British Colombia, Alberta, or Ontario Canada

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in Canada : $90,800 - $113,500
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

About the job

We are looking for an enthusiastic Graphic Design Intern to join our Brand Team. This role is designed for a developing creative who is eager to learn the ropes of a world-class brand, working closely with senior designers and art directors to bring the Twilio story to life across various touchpoints.

As a Graphic Design Intern at Twilio, you won’t just be watching from the sidelines, you’ll be an active contributor to our creative output. You will support the Brand Team by executing design tasks that range from social media assets and presentation decks to event signage and internal communications. This is a highly collaborative role where you will receive mentorship and feedback to help refine your craft in a fast-paced, global environment.

Responsibilities

• Support & execute: Assist Senior Designers and Art Directors in the production of high-quality visual assets for digital, social, and print platforms.
• Maintain brand consistency: Learn and apply Twilio’s brand guidelines rigorously, ensuring every piece of work, no matter how small, aligns with our visual identity.
• Iterate & refine: Take direction and feedback from creative leads to iterate on designs, helping to move projects from concept to final delivery.
• Production assistance: Prepare files for production, including resizing assets for various channels, styling presentations, and organizing creative libraries.
• Collaborate: Participate in creative brainstorms and team meetings, bringing fresh perspectives and a "builder" mindset to the table.

Qualifications

• Actively working on or have a Bachelor level degree in Graphic Design or 1-3 years of work experience in a design-related field
• Foundational skills: A strong understanding of typography, layout, color theory, and composition.
• Technical proficiency: Early mastery of Figma and Adobe Creative Cloud (Illustrator, Photoshop, InDesign)
• Attention to detail: An eagle eye for alignment, spelling, and brand accuracy.
• Growth mindset: A hunger to learn, a positive attitude toward feedback, and the ability to manage multiple small tasks simultaneously.
• Portfolio: A link to your portfolio or work samples that demonstrate your design thinking and execution (to submit on application). 

and art directors to bring the Twilio story to life across various touchpoints.

As a Graphic Design Intern at Twilio, you won’t just be watching from the sidelines, you’ll be an active contributor to our creative output. You will support the Brand Team by executing design tasks that range from social media assets and presentation decks to event signage and internal communications. This is a highly collaborative role where you will receive mentorship and feedback to help refine your craft in a fast-paced, global environment.

Responsibilities

• Support & execute: Assist Senior Designers and Art Directors in the production of high-quality visual assets for digital, social, and print platforms.
• Maintain brand consistency: Learn and apply Twilio’s brand guidelines rigorously, ensuring every piece of work, no matter how small, aligns with our visual identity.
• Iterate & refine: Take direction and feedback from creative leads to iterate on designs, helping to move projects from concept to final delivery.
• Production assistance: Prepare files for production, including resizing assets for various channels, styling presentations, and organizing creative libraries.
• Collaborate: Participate in creative brainstorms and team meetings, bringing fresh perspectives and a "builder" mindset to the table.

Location

This role will be remote, based in the US. 

What we offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.: $27.00/hourly
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $28.00/hourly
• The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

 • Applications for the role will be accepted on an ongoing basis until May 1st.