This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”

The Role:

This is a strategic leadership role focused on the "Keep and Grow" side of the business. You will own the data models, system architecture, and AI-driven insights that empower our Customer Success (CS), Professional Services, and Support teams. Your mission is to turn customer data into a predictive engine that minimizes churn and maximizes expansion revenue.

About You:

You are a "Customer Data Architect" who understands that the real work begins after the initial sale. You thrive on untangling complex usage data to find the "signals" of a healthy (or at-risk) customer. You possess a "systems-first" mindset, naturally obsessed with creating scalable structures and clean data schemas that allow for advanced AI modeling. As a master communicator, you can translate complex retention analytics or "Gross Revenue Retention" (GRR) trends into clear, executive-level narratives. You are deeply curious about how AI can be leveraged for sentiment analysis, automated health scoring, and identifying "white space" opportunities for upselling within our existing global accounts.

What skills do I need?

• 5+ years in CS Ops, RevOps, or Strategic Analytics within a B2B SaaS environment (Usage-based or Composable software experience is a plus).
• Proven ability to drive system changes—specifically around Customer Health Scores, Churn Reason coding, and Renewal Management workflows in Salesforce or Planhat.
• Experience evaluating or deploying AI for post-sales, such as predictive churn modeling, NPS sentiment analysis, or AI-driven "Next Best Action" for CSMs.
• Advanced Modeling: Expert-level SQL and Excel/Sheets. Experience joining product usage data with CRM data.
• Deep experience with Sigma, Tableau, or Power BI.
• Advanced Salesforce knowledge; experience with CS-specific tools (Planhat specifically) is a plus.
• Experience leading LTV/CAC analysis, Renewal pricing strategy, and Services margin optimization.
• Bachelor degree in relevant field required. MBA preferred. 

Key Responsibilities:

• Build AI models to identify "At-Risk" customers using usage, support, and engagement data
• Develop models to find cross-sell/upsell opportunities in existing accounts
• Architect Health Score 2.0 with clean data to power automated CS playbooks
• Analyze Services impact on retention; define required "Attach Rate" for success
• Streamline renewals; build automated forecasting for renewals and contraction risks
• Own Retention Dashboard with real-time NRR and GRR metrics

Key Collaborators:

• Head of Customer Success
• To align on retention targets and health score definitions.
• Head of Professional Services
• To optimize services delivery and impact data.
• Finance
• To ensure retention and expansion data matches the financial "Source of Truth."
• Commercial leadership
• GTMO
• Product Team
• To bridge the gap between "Feature Usage" and "Customer Value."

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Learning & Development program 
• Virtual company events and happy hours
• Fitness subsidies
• An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $120,000 - $165,000 per year, based on a level 4 (minimum) to a level 5 (maximum), and is eligible for on-target earnings (OTE). The final level will be determined during the interview process.

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”

The Role:

This is a high-leverage strategic role focused on the "Growth" side of the house. You will own the data architecture and strategic planning that powers our Sales organization. Your mission is to use data and AI to ensure our Sales team is targeting the right accounts, at the right price, with the most efficient process possible. You are the architect of our Go-To-Market (GTM) engine.

About You:

You are a strategic architect who thrives at the intersection of data science, commercial strategy, and systems engineering. You don't just build dashboards; you build the structural integrity of the entire Sales engine. You possess a "systems-first" mindset, naturally obsessed with creating scalable structures and clean data schemas that allow for advanced AI modeling and predictive lead scoring. As a master communicator, you can distill complex pricing simulations or TAM (Total Addressable Market) analyses into clear, executive-level narratives that drive board-level decisions. You are deeply curious about the frontier of Revenue Operations, constantly evaluating how AI can be leveraged for territory optimization, pipeline forecasting, and automated prospecting intelligence.

What skills do I need?

• 5+ years in Sales Ops, GTM Strategy, or Management Consulting within B2B SaaS.
• Proven track record of redesigning Salesforce data structures, lead routing logic, and attribution models to support high-growth teams.
• Experience evaluating or deploying AI for Sales, such as predictive lead scoring, automated territory carving, or AI-driven "Next Best Action" for reps.
• Advanced Modeling: Expert SQL and Excel/Sheets skills are non-negotiable.
  • Deep experience with Sigma, Tableau, or Power BI.
  • Advanced Salesforce (SFDC) knowledge; ability to partner with Admins to drive architectural changes.
• Experience leading TAM/SAM/SOM analysis, Pricing & Packaging redesigns, and Sales Incentive/Commission planning.
• Bachelor degree in relevant field required. MBA preferred. 

Key Responsibilities:

• Define the "Golden Record" ICP and use AI/data to carve territories for optimal rep productivity and coverage
• Evaluate and pilot AI tools for pipeline prioritization; build models to predict lead conversion based on win patterns
• Partner with Finance and Product on pricing changes; analyze discounts and win/loss data to optimize Price Book and packaging
• Redesign funnel stages and data requirements to ensure accurate stage transitions for high-fidelity forecasting
• Build "Scenario Models" (e.g., headcount changes) to support leadership's fiscal planning
• Identify process bottlenecks (legal cycles, slow lead response) and drive cross-functional projects to eliminate them

Key Collaborators:

• Sales leads
• To align territory and quota strategy.
• Marketing Ops
• To ensure the "Lead-to-Sales" handoff is seamless and automated.
• Finance
• To align sales targets with the company's financial goals and P&L.
• Sales Enablement
• To ensure the field understands and adopts new data-driven processes.
• GTMO
• Leadership team 

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Learning & Development program 
• Virtual company events and happy hours
• Fitness subsidies
• An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $120,000 - $165,000 per year, based on a level 4 (minimum) to a level 5 (maximum), and is eligible for on-target earnings (OTE). The final level will be determined during the interview process.

This role is located in Budapest, Hungary — We are a hybrid work environment and are in the office 3+ days/week.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work."

About You:

This role represents a strategic merger between the Tulip Library and the Tulip Experience Center (TEC). As an Ecosystem & Low-Code Developer, you will architect composable assets and demo environments that showcase the platform's power to prospective clients. You lead the charge in AI transformation — designing the user journey for a world where Tulip builders use AI to create solutions — and own the full development lifecycle from scoping to commercial enablement.

What skills do I need?

• 2+ years of experience in solution engineering, content creation, or technical development
• Hands-on AI proficiency — you've built repeatable workflows, prompt libraries, and templates that save time and improve output quality
• Strong technical aptitude with a data-driven mindset and basic programming knowledge
• Excellent English communication skills, with the ability to translate complex technical features into clear, benefit-driven language
• Nice to have: Interest in UX/service design, AI tools, or MCP servers
• Nice to have: Genuine curiosity and empathy for manufacturing processes and frontline operations
• Relevant degree in Engineering (Process, Industrial, Mechanical) or Design (Product, Industrial), or equivalent working experience

Key Responsibilities: 

• Develop and maintain a high-quality catalog of pre-built applications, API connectors, and custom UI widgets to drive rapid platform adoption across the Tulip Library
• Design and test AI-centric user journeys that help Tulip builders create solutions faster and more effectively, moving from personal AI use to team-level impact
• Manage the end-to-end development lifecycle of Library assets — from concept scoping and technical architecture to testing and quality assurance across diverse customer environments
• Architect and implement standard demo environments that communicate the value of Tulip, specifically highlighting how AI can transform frontline operations for prospective clients
• Build internal tools, prompt libraries, and playbooks that reduce ramp time for new builders and establish the standard for AI-integrated manufacturing workflows
• Write comprehensive technical guides and produce walkthrough videos; collaborate with Product, Marketing, and Sales teams to ensure all content aligns with company positioning and enables commercial success

Key Collaborators:

• Product and Engineering Team — provide direct feedback on platform capabilities and collaborate on integrating new features, especially AI tools
• Product Marketing Team — ensure Library content and demos align with company messaging and the vision of an AI-augmented workforce
• Sales and Presales Teams — build high-impact demos and enable internal teams to use developed tools and AI workflows effectively
• Customer Success & Education — provide materials that support customer onboarding and long-term success

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered. We're building a strong, diverse team that values hard work, families, and personal well-being.

Benefits of working with us include:

• Direct impact on product and culture
• Private Healthcare insurance
• Company equity
• Virtual company events and happy hours
• Flexible work schedule and unlimited vacation policy
• Team Lunches in KFT Hub and office snacks
• Learning & Development benefits
• HU Eyeglass Benefit
• An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.

This role is located in Budapest, Hungary - We are a hybrid work environment and are in the office 3+ days/per week.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”

About You:

You will play a crucial role in optimizing our business systems and driving operational efficiency across our business functions. You will collaborate closely with sales, marketing, post-sales, and finance teams to enhance processes and support strategic initiatives. You will be instrumental in leveraging technology to streamline operations and improve sales productivity.

What skills do I need? 

• 1 - 2 years of experience in Salesforce, including any combination of configuration and development, automation building, user management.
• Expertise in AI-driven automation and middleware, specifically using tools like Zapier, n8n, or Claude Code to build cross-platform workflows and simplify complex data management.
• Strong ability to partner with business stakeholders to understand business process challenges and provide guidance on technical solutions
• Proven ability to implement technical solutions that drive business processes
• Self-motivated and curious problem-solver who remains calm under pressure, driving impact and continuous development while managing competing priorities in a high-growth SaaS environment.
• BA/BS in Business, Engineering, or other quantitative field

Key Responsibilities:

• System Administration: Provision, troubleshoot, and support our commercial stack (Salesforce, Gong, ZoomInfo, Spotlight.ai, Amplemarket, etc.). Serve as the primary point of contact for all user and system issues.
• AI & Workflow Automation: Design and maintain scalable automations using Zapier and n8n; utilize Claude Code and other AI tools to write scripts, build integrations, and automate repetitive GTM tasks.
• Process Improvement: Partner with GTM leaders to identify gaps, prioritize enhancements, and maintain a clear roadmap that drives productivity and revenue impact.
• Data & Reporting: Ensure key objects and fields are structured for reliable reporting. Build or tune Salesforce reports and dashboards for ad-hoc and recurring analytics.
• Documentation & Enablement: Create succinct user guides, process maps, and change-logs so teams know how (and why) things work. Train users on new features and best practices.Security & Compliance: Partner with IT & Security to enforce role-based access, data retention policies, and audit requirements.
• Project Leadership: Lead small-to-mid-size projects from scoping through UAT and rollout.

Key Collaborators:

• GTM Operations
• Sales
• Customer Success
• Partner / Channel Team
• Marketing
• Finance

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Private Healthcare insurance 
• Company equity
• Virtual company events and happy hours
• Flexible work schedule and unlimited vacation policy
• Team Lunches in KFT Hub and office snacks
• Learning & Development benefits 
• HU Eyeglass Benefit
• An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations. 

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work."

About You

You are a curious, creative problem-solver who is energized by building things that help people understand and connect with technology. You bring a willingness to learn, a collaborative spirit, and genuine enthusiasm for translating complex platform capabilities into compelling demo experiences. You're ready to contribute from day one — taking direction, growing your craft, and making a real impact on how customers see the value of Tulip.

What Skills Do I Need?

• Bachelor's degree in engineering, computer science, or a related field — or equivalent working experience
• Understanding of AI-powered development tools and MCP servers, or a strong aptitude for learning them quickly
• Ability to create technical demos or content that communicates product value clearly
• Strong written and verbal communication skills with an eye for clear, compelling storytelling
• Familiarity with video production workflows, CAD modeling, or manufacturing environments is a plus
• 0-1+ years of experience in content creation, video production, public speaking or a related field — or equivalent hands-on project work

Key Responsibilities

Demo Development & Content Creation

• Create demo concepts based on guidance, customer needs, and platform capabilities
• Support the development and implementation of demos that showcase Tulip's product value
• Develop documentation, step-by-step walkthroughs, and supporting materials for demo environments
• Contribute to video content that communicates product capabilities in an accessible, engaging way
• Learn and apply technical best practices from senior team members to continuously improve output quality

Project Coordination & Collaboration

• Help manage relationships with internal stakeholders during demo planning and execution
• Coordinate assigned tasks across concurrent projects, keeping deliverables on track
• Partner with Marketing, Solutions, Sales Engineering, Sales, Product Education, Product, and Customer Success teams to deliver against demo needs
• Maintain organized records of demo assets, versions, and documentation to support team-wide accessibility

Key Collaborators

• Marketing, Solutions Engineering, Sales, and Product Education teams
• Ecosystem team members and senior content leads
• Product and Customer Success as cross-functional partners

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.

We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Learning & Development program
• Virtual company events and happy hours
• Fitness subsidies
• An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

The salary range for this position is $67,000 - $77,000 per year.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.

Tulipは、製造現場の在り方を再定義し、グローバル企業がより柔軟でデータドリブンなオペレーションを実現できるよう支援しています。MIT発のAIネイティブかつノーコードプラットフォームとして、現場のデジタル化、品質向上、そしてリアルタイムでの可視化を可能にします。

三菱電機との戦略的投資およびアライアンス、ならびにDMG森精機との長年にわたる強固なパートナーシップを背景に、Tulipは日本市場での展開をさらに加速させています。これらの取り組みは、業界をリードする企業からの強い信頼と評価を示すものであり、日本のエンタープライズ製造業における大規模なデジタルトランスフォーメーションを支援する基盤となっています。

本ポジションでは、日本が世界に誇る大手製造業のお客様に対し、Tulipの「Frontline Operations Platform」を用いたソリューションの設計・構築・展開をリードしていただきます。単なる技術支援に留まらず、自ら現場の課題を特定し解決策を提示する洞察力と、現場の要求をスケール可能な仕組みへと昇華させる戦略的視点の両方が求められます。

初期日本チームとして、最先端のテクノロジーを用いてお客様の課題解決に主体的に関わりつつ、日本市場における製造業プロセス改善の新たなプレイブックを作る、極めてエキサイティングなフェーズです。

This role is located in Japan - We are a remote work environment for 2026 with future plans to open up an office in 2027. 

Candidates must possess a valid Japanese work visa at the time of application. We are unable to provide visa sponsorship for this position.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. 

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, Israel, and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”

Japan is the world’s #3 industrial powerhouse and the spiritual home of Lean manufacturing. We are establishing our Japanese entity to accelerate digital transformation in this critical market. 

About You:

As a Forward Deployed Solutions Engineer, you work directly with manufacturers to design, build, and deploy solutions on Tulip’s Frontline Operations Platform. You operate at the intersection of solution engineering, manufacturing operations, and customer outcomes, translating real shop-floor problems into scalable, production-ready solutions.

You will embed with Japanese world-class manufactures at their facility to rapidly implement applications, integrations, and workflows that improve quality, productivity, and traceability across manufacturing operations.

What skills do I need? 

• 8-10+ years of experience in manufacturing, industrial software, or manufacturing-focused technology roles, with at least 4 years of experience in direct, customer-facing or consultant roles
• Ability to walk a shop floor and independently identify opportunities for operational improvement
• Experience with Operations Technology, including MES, ERP, quality, or production systems (Architecture and implementation experience strongly preferred)
• Experience integrating systems and devices in manufacturing environments
• Strong understanding of manufacturing workflows, quality, traceability, and operational constraints
• Proven ability to lead complex technical or operational initiatives end to end
• Strong project management, organization, and communication skills
• Comfortable and experienced in customer-facing, technically deep conversations
• Ability to think creatively and strategically while delivering practical solutions
• A demonstrated commitment to viewing problems through the customer’s lens
• Ability to learn quickly and lead by example in ambiguous environments
• BS degree in Engineering or a related technical field (or equivalent experience)
• Must be able to travel up to 75%
• Business level of English to communicate with internal team and handle English knowledge database 
• Business level of Japanese to communicate with Japanese customers,internal team, and handle Japanese material

Key Responsibilities:

Customer-Embedded Solution Delivery

• Partner with plant-level and corporate stakeholders at a customer’s site (operators, engineers, IT, quality, operations leadership)
• Lead design, build, and deployment of customer-specific Tulip solutions
• Work side by side with customers and partners to implement solutions in live manufacturing environments
• Deploy solutions to live production environments with minimal disruption

OT / IT Integration

• Integrate with shop-floor systems such as PLCs, MES/ERP, and quality systems
• Work with machine data, events, and production context (orders, materials, routings)
• Troubleshoot and resolve complex issues spanning software, data, and operational workflows
• Serve as the technical owner for forward-deployed customer solutions

Technical Leadership & Enablement

• Serve as the technical authority during customer deployments
• Advise on architecture, scalability, security, and reliability in regulated or high-availability environments
• Document solutions and share learnings across internal teams
• Communicate and work with broader customer team to strategize for success

Product & Platform Feedback

• Represent the voice of the customer to Product and Engineering teams, and collaborate to influence Product roadmap and feature design
• Help generalize customer-specific solutions into reusable product capabilities
• Contribute to internal process development, best practices, and cross-team collaboration

Key Collaborators:

• Tulip Account Executives
• Customer Success Managers
• Product Managers
• Engineering

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

Direct impact on product and cultureCompany equityHybrid Work StyleLearning & Development benefit Comprehensive social insurance package (Health, Pension, Employment, and Workers' CompensationCommutation Allowance

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.