We are seeking a skilled and experienced Sr. Business Systems Engineer to join our growing Business Systems team. In this role, you'll focus on architecting, developing, and deploying robust NetSuite solutions, streamlining manual processes, and building critical integrations to support our rapid global growth. The ideal candidate brings strong technical expertise in SuiteScript, SuiteTalk, and SuiteFlow integrations, is passionate about optimizing business processes through technology, and actively leverages modern AI tools to assist with coding and enhance development efficiency.

This role will be based out of our Austin office with an in-office requirement of 4x a week.

What You’ll Do:

• Design, develop, test, and deploy custom solutions and enhancements within the NetSuite platform utilizing SuiteScript (2.0, 2.1), SuiteFlow, SuiteTalk, and SuiteBuilder.
• Collaborate with business stakeholders to gather and analyze requirements, and translate them into robust technical specifications and NetSuite solutions.
• Develop and maintain integrations between NetSuite and internal or third-party platforms (such as Salesforce, Workday, and ZIP) using REST/SOAP APIs and middleware tools like Workato.
• Leverage AI development tools to assist with scripting, debugging, and accelerating the software development lifecycle.
• Troubleshoot and resolve system issues related to NetSuite functionality, performance, and third-party integrations.
• Configure and manage NetSuite custom records, fields, forms, workflows, saved searches, and SuiteAnalytics reports.
• Create and maintain technical documentation, and provide training or technical support to end-users.

What We’re Looking For:

• Education: Bachelor's degree in Computer Science, Information Technology, Accounting, Business, or a related field
• Experience: 3+ years of proven experience in NetSuite development, customization, and administration
• Technical Skills: Strong proficiency in JavaScript and SuiteScript, alongside knowledge of Web Services (REST/SOAP), HTML, and CSS
• AI Tool Proficiency: Experience utilizing AI coding assistants (such as GitHub Copilot, ChatGPT, or Cursor) to enhance development efficiency and code quality.
• Integration Expertise: Proven hands-on experience with integration platforms, specifically Workato, Mulesoft, or Dell Boomi
• Functional Knowledge: Deep understanding of accounting and business processes, including Order to Cash, Procure to Pay, and General Ledger
• Soft Skills: Excellent analytical, problem-solving, and communication skills, with the ability to manage competing priorities and work independently
• Bonus: NetSuite certifications (such as SuiteCloud Developer, ERP Consultant, or SuiteFoundation) are highly preferred

We are seeking a skilled and experienced Sr. Business Systems Engineer to join our growing Business Systems team. In this role, you'll focus on architecting, developing, and deploying robust NetSuite solutions, streamlining manual processes, and building critical integrations to support our rapid global growth. The ideal candidate brings strong technical expertise in SuiteScript, SuiteTalk, and SuiteFlow integrations, is passionate about optimizing business processes through technology, and actively leverages modern AI tools to assist with coding and enhance development efficiency.

This role will be based out of our Austin office with an in-office requirement of 4x a week.

What You’ll Do:

• Design, develop, test, and deploy custom solutions and enhancements within the NetSuite platform utilizing SuiteScript (2.0, 2.1), SuiteFlow, SuiteTalk, and SuiteBuilder.
• Collaborate with business stakeholders to gather and analyze requirements, and translate them into robust technical specifications and NetSuite solutions.
• Develop and maintain integrations between NetSuite and internal or third-party platforms (such as Salesforce, Workday, and ZIP) using REST/SOAP APIs and middleware tools like Workato.
• Leverage AI development tools to assist with scripting, debugging, and accelerating the software development lifecycle.
• Troubleshoot and resolve system issues related to NetSuite functionality, performance, and third-party integrations.
• Configure and manage NetSuite custom records, fields, forms, workflows, saved searches, and SuiteAnalytics reports.
• Create and maintain technical documentation, and provide training or technical support to end-users.

What We’re Looking For:

• Education: Bachelor's degree in Computer Science, Information Technology, Accounting, Business, or a related field
• Experience: 3+ years of proven experience in NetSuite development, customization, and administration
• Technical Skills: Strong proficiency in JavaScript and SuiteScript, alongside knowledge of Web Services (REST/SOAP), HTML, and CSS
• AI Tool Proficiency: Experience utilizing AI coding assistants (such as GitHub Copilot, ChatGPT, or Cursor) to enhance development efficiency and code quality.
• Integration Expertise: Proven hands-on experience with integration platforms, specifically Workato, Mulesoft, or Dell Boomi
• Functional Knowledge: Deep understanding of accounting and business processes, including Order to Cash, Procure to Pay, and General Ledger
• Soft Skills: Excellent analytical, problem-solving, and communication skills, with the ability to manage competing priorities and work independently
• Bonus: NetSuite certifications (such as SuiteCloud Developer, ERP Consultant, or SuiteFoundation) are highly preferred

We are seeking a skilled and experienced Sr. Business Systems Engineer to join our growing Business Systems team. In this role, you'll focus on architecting, developing, and deploying robust NetSuite solutions, streamlining manual processes, and building critical integrations to support our rapid global growth. The ideal candidate brings strong technical expertise in SuiteScript, SuiteTalk, and SuiteFlow integrations, is passionate about optimizing business processes through technology, and actively leverages modern AI tools to assist with coding and enhance development efficiency.

This role will be based out of our Austin office with an in-office requirement of 4x a week.

What You’ll Do:

• Design, develop, test, and deploy custom solutions and enhancements within the NetSuite platform utilizing SuiteScript (2.0, 2.1), SuiteFlow, SuiteTalk, and SuiteBuilder.
• Collaborate with business stakeholders to gather and analyze requirements, and translate them into robust technical specifications and NetSuite solutions.
• Develop and maintain integrations between NetSuite and internal or third-party platforms (such as Salesforce, Workday, and ZIP) using REST/SOAP APIs and middleware tools like Workato.
• Leverage AI development tools to assist with scripting, debugging, and accelerating the software development lifecycle.
• Troubleshoot and resolve system issues related to NetSuite functionality, performance, and third-party integrations.
• Configure and manage NetSuite custom records, fields, forms, workflows, saved searches, and SuiteAnalytics reports.
• Create and maintain technical documentation, and provide training or technical support to end-users.

What We’re Looking For:

• Education: Bachelor's degree in Computer Science, Information Technology, Accounting, Business, or a related field
• Experience: 3+ years of proven experience in NetSuite development, customization, and administration
• Technical Skills: Strong proficiency in JavaScript and SuiteScript, alongside knowledge of Web Services (REST/SOAP), HTML, and CSS
• AI Tool Proficiency: Experience utilizing AI coding assistants (such as GitHub Copilot, ChatGPT, or Cursor) to enhance development efficiency and code quality.
• Integration Expertise: Proven hands-on experience with integration platforms, specifically Workato, Mulesoft, or Dell Boomi
• Functional Knowledge: Deep understanding of accounting and business processes, including Order to Cash, Procure to Pay, and General Ledger
• Soft Skills: Excellent analytical, problem-solving, and communication skills, with the ability to manage competing priorities and work independently
• Bonus: NetSuite certifications (such as SuiteCloud Developer, ERP Consultant, or SuiteFoundation) are highly preferred

We are seeking a skilled and experienced Sr. Business Systems Engineer to join our growing Business Systems team. In this role, you'll focus on architecting, developing, and deploying robust NetSuite solutions, streamlining manual processes, and building critical integrations to support our rapid global growth. The ideal candidate brings strong technical expertise in SuiteScript, SuiteTalk, and SuiteFlow integrations, is passionate about optimizing business processes through technology, and actively leverages modern AI tools to assist with coding and enhance development efficiency.

This role will be based out of our Austin office with an in-office requirement of 4x a week.

What You’ll Do:

• Design, develop, test, and deploy custom solutions and enhancements within the NetSuite platform utilizing SuiteScript (2.0, 2.1), SuiteFlow, SuiteTalk, and SuiteBuilder.
• Collaborate with business stakeholders to gather and analyze requirements, and translate them into robust technical specifications and NetSuite solutions.
• Develop and maintain integrations between NetSuite and internal or third-party platforms (such as Salesforce, Workday, and ZIP) using REST/SOAP APIs and middleware tools like Workato.
• Leverage AI development tools to assist with scripting, debugging, and accelerating the software development lifecycle.
• Troubleshoot and resolve system issues related to NetSuite functionality, performance, and third-party integrations.
• Configure and manage NetSuite custom records, fields, forms, workflows, saved searches, and SuiteAnalytics reports.
• Create and maintain technical documentation, and provide training or technical support to end-users.

What We’re Looking For:

• Education: Bachelor's degree in Computer Science, Information Technology, Accounting, Business, or a related field
• Experience: 3+ years of proven experience in NetSuite development, customization, and administration
• Technical Skills: Strong proficiency in JavaScript and SuiteScript, alongside knowledge of Web Services (REST/SOAP), HTML, and CSS
• AI Tool Proficiency: Experience utilizing AI coding assistants (such as GitHub Copilot, ChatGPT, or Cursor) to enhance development efficiency and code quality.
• Integration Expertise: Proven hands-on experience with integration platforms, specifically Workato, Mulesoft, or Dell Boomi
• Functional Knowledge: Deep understanding of accounting and business processes, including Order to Cash, Procure to Pay, and General Ledger
• Soft Skills: Excellent analytical, problem-solving, and communication skills, with the ability to manage competing priorities and work independently
• Bonus: NetSuite certifications (such as SuiteCloud Developer, ERP Consultant, or SuiteFoundation) are highly preferred

Role Overview

As a Senior Business Systems Analyst specializing in NetSuite at Navan, you’ll serve as our primary expert and technical lead for our global NetSuite environment. You will function as the primary lead for highly visible ERP initiatives, owning projects from early stakeholder engagement through solution design, configuration, implementation, and post-deployment adoption. Your goal is to ensure Navan’s NetSuite ERP platform operates efficiently, securely, and through scalable automated processes closely aligned to business priorities.

In this role, you’ll leverage your extensive technical NetSuite knowledge, comprehensive understanding of accounting and finance processes, and strong analytical capabilities to translate stakeholder requirements into effective system-driven solutions. You will work collaboratively and cross-functionally with teams including Accounting, Tax, Procurement, Financial Operations, Revenue Operations, FP&A, and Engineering, proactively enhancing NetSuite’s capabilities, integrations, compliance, and security.

Responsibilities

• Serve as the primary lead on strategic NetSuite ERP initiatives—managing lifecycle stages from stakeholder requirements gathering, prioritization, scope definition and solution design, through to successful implementation and end-user adoption.
• Partner effectively with key stakeholders (Accounting, Tax, FinOps, Revenue Ops, QTC, Procurement, FP&A) to understand and translate complex business needs into scalable NetSuite solutions.
• Clearly define project scope, proactively document detailed requirements, and manage schedules and deliverables for major NetSuite-ERP enhancements.
• Document and ensure comprehensive records are maintained for system configurations, customizations, workflows, and integrations, supporting both internal and external compliance readiness.
• Design, implement, and maintain secure and scalable integration patterns and automations, emphasizing segregation of duties, security controls, audit compliance (SOX, ITGC), and accurate data integrity.
• Collaborate closely with NetSuite architects, developers, integration engineers, and external consultants to address and resolve integration, scalability, and maintainability challenges.
• Administer and configure daily operations of NetSuite, including customization management, workflow design, user permissions, saved searches, dashboards, custom forms, fields, and reports.
• Identify, troubleshoot, and resolve operational issues, data synchronization problems, and performance challenges.
• Collaborate closely with integration engineers and business stakeholders to monitor, troubleshoot, and resolve ongoing issues with integrations between NetSuite ERP and critical external systems, including Salesforce, ZIP Spend Management, FloQast, OneSource tax solutions, and Workato middleware.
• Lead and support NetSuite system upgrades, data migrations, sandbox testing, user acceptance tests, go-live activities, and ongoing continuous improvements.
• Ensure financial system integrity, compliance with SOX guidelines and internal IT General Controls (ITGC), and readiness for financial audits.

Qualifications

• Bachelor’s degree in Accounting, Finance, Information Systems, Computer Science or a related discipline.
• 5+ years hands-on experience as a NetSuite Business Systems Analyst or NetSuite Administrator, demonstrating advanced NetSuite ERP configuration, customization, workflows, security management, and integrations.
• Proven experience designing, configuring, and managing comprehensive NetSuite environments (roles/permissions, SuiteFlow, SuiteAnalytics reporting, custom records and forms).
• Strong expertise supporting NetSuite integrations across essential financial platforms (Salesforce CRM, Workato middleware, ZIP Spend Management, FloQast, Avalara Tax Engine).
• Deep understanding of accounting processes and finance operations (Order-to-Cash, Procure-to-Pay, Record-to-Report), with demonstrated knowledge of financial compliance (SOX, ITGC).
• Exceptional analytical, troubleshooting, and root-cause analysis skills of complex ERP and integration issues.
• Strong communicator adept at translating technical ERP complexities into clear business solutions for stakeholders at all levels.
• Proven organizational skills to effectively manage multiple competing priorities in a dynamic, fast-paced environment.
• Ability to create clear, detailed documentation on processes, system configurations, integrations, and reporting solutions.

Preferred Qualifications

• NetSuite Administrator and/or SuiteFoundation certifications highly preferred.
• Familiarity with OneSource tax integrations or similar tax calculation platforms.
• Background in SaaS, fintech, or technology industries desirable.
• Exposure to SOX compliance, IT General Controls, and regulatory audit readiness.
• Track record implementing, designing, and managing complex tax logic in NetSuite.

What Success Looks Like at Navan

• You successfully lead critical NetSuite and other finance systems enhancement initiatives, delivering timely, scalable, and highly effective solutions across Navan’s global operations.
• You build trusted partnerships with cross-functional stakeholders, translating business requirements clearly into robust technical system enhancements and integrations that deliver measurable operational improvements.
• You demonstrate subject matter expertise and robust problem-solving, proactively addressing complex ERP and systems integration challenges to promote efficiency and productivity.
• You actively contribute to Navan’s overall growth strategy by ensuring ERP compliance, maintaining secure and reliable financial system operations, supporting robust integrations and automation, and continuously optimizing system functionality to align with business processes and stakeholder needs.

Why Navan?

At Navan, you’ll join an innovative company experiencing rapid global growth and expansion. You’ll drive transformative ERP projects, shaping business operations and infrastructure improvements, and positioning Navan for future success. We offer ample opportunities for professional growth, meaningful contributions, and advancing your career in a culture of collaboration and innovation.

As a key member of the Technical Services function, you will play an important role in advancing Navan’s operational capabilities by delivering outstanding IT support across our Paris site and global teams. 
You will be the "boots on the ground" ensuring our local team remains productive while also contributing to our global support mission.

You will help uphold Navan’s high service standards while contributing to the reliable, secure, and scalable technology foundation that enables the business to grow.
Our Paris office is a key hub for our growth, currently housing 80 employees with plans to expand to 120+ by the end of the year.

What You’ll Do

• On-Site Presence: Provide dedicated, on-site support at our Paris office Monday - Friday, 8:00 AM – 6:00 PM CET.

• Global Support: Monitor and resolve tickets via Slack and our global ticketing queue, supporting Navan employees across various time zones.

• Meeting Excellence: Take full ownership of Zoom Room functionality; manage technical setup and presentation support for "All Hands" meetings and stakeholder events.

• Lifecycle Management: Lead the local onboarding and off boarding logistics, including device preparation, account provisioning, and IT inductions.

• Infrastructure & Assets: Maintain local workstation setups, printer fleets, and conference room technology while managing local hardware inventory and repairs.

• Technical Administration: Administer and troubleshoot our core stack, including Okta, Google Workspace, Zoom, Slack, and Gem.

• On-Call Rotation: Participate in a team on-call rotation (typically 1 week per month).

What We’re Looking For

• Language: Fluency in both French and English is mandatory.

• Experience: 3–5 years of IT Support experience with a Bachelor’s degree in Computer Science (or 5–10 years of experience in lieu of a degree).

• Technical Proficiency: Strong administrative knowledge of Okta, Google Workspace, and Zoom.

• Hardware/MDM: Experience managing Windows (PC) and macOS/iOS devices using JAMF and/or Intune.

• Communication: A "white-glove" service mindset with the ability to support everyone from new starters to C-level executives with empathy and professionalism.

• Adaptability: Proven success in a fast-paced, high-growth corporate IT environment.

• Physicality: Ability to lift 10–50 lbs for hardware-related tasks.
  
  
  

   

We are looking for an experienced Senior Business Systems Engineer specializing in Salesforce CPQ to help optimize and scale our quote-to-cash processes. This role is pivotal in enhancing our Salesforce ecosystem to support advanced product configurations, pricing strategies, and end-to-end sales workflows. You will lead the development of scalable CPQ solutions while collaborating closely with Sales, Finance, and Product teams to align technical implementations with business objectives.

As the subject matter expert on Salesforce CPQ architecture and development, you will support critical business functions across the revenue lifecycle. The ideal candidate will have deep technical skills, strong business process insight, and a proven track record with CPQ and Advanced Approvals in complex Salesforce environments.

What You’ll Do:

• Design, configure, and maintain Salesforce CPQ solutions including product/pricing logic, discounting, approvals, and quote templates.
• Build custom components using Apex, LWC, Visualforce, and Flow; integrate CPQ with ERP, billing, CLM, and eSignature tools.
• Partner with Revenue Operations, Finance, and cross-functional teams to gather requirements and deliver scalable solutions.
• Lead CPQ projects end-to-end, from technical design and development to deployment, QA, and ongoing support.
• Ensure system performance, data integrity, and automation across CPQ processes and integrations.
• Manage deployments with SFDX, Git, and CI/CD tools; support reporting and analysis through SOQL/SQL queries.

What We’re Looking For:

• Experience: Job skills are typically acquired with a bachelor's degree and a minimum of 7+ years of related experience, or a master's degree with 3 years of experience.
• Salesforce CPQ Experience: 5+ years of focused experience leading the design and implementation of complex, large-scale Salesforce CPQ projects.
• Salesforce Proficiency: Expert-level proficiency in Salesforce foundational technologies: Apex, Lightning Web Components (LWC), Triggers, SOQL, Asynchronous Processing, and Platform Security.
• CPQ Mastery: In-depth mastery of the Salesforce CPQ object model, advanced pricing strategies, product bundling, and the Advanced Approvals module.
• CLM Tools: Deep familiarity with Contract Lifecycle Management (CLM) tools (e.g., Conga, DocuSign CLM) and their integration into the quote-to-cash process.
• Project Management: Proven track record of leading multiple, concurrent projects in a fast-paced, agile environment, with an ability to manage shifting priorities effectively.
• Integrations: Demonstrated experience architecting and building robust integrations between Salesforce and ERP systems (Netsuite preferred) for order management and billing.
• DevOps: Strong command of Salesforce DevOps best practices, including source control (Git), CI/CD pipelines, and enterprise deployment strategies.

Join Navan’s innovative Business Technology team as the Senior Manager of Contact Center Platforms. In this role, you will be the driving force behind the development and deployment of cutting-edge technologies that revolutionize how we engage with our customers. You will lead a high-performing technical team, translating business requirements into scalable solutions that enhance user experience, improve efficiency, and drive revenue growth.

Navan offers a fast-paced environment where you can get your hands dirty with complex architecture while mentoring a team of experts. If you have a deep understanding of the contact center ecosystem, a proven track record of shipping complex projects, and a passion for modernizing CX stacks, you’ll fit right in.

What You’ll Do:

As the Senior Manager of Contact Center Platforms, you will own the technical roadmap and day-to-day operations of our CX stack. Your primary responsibilities include:

• Team Leadership: Lead and mentor a technical team of engineers and analysts, overseeing staffing, performance management, and professional growth.
• Execution & Delivery: Drive the development, implementation, and maintenance of scalable, secure contact center platforms (ACD, IVR, Routing).
• Strategic Partnership: Collaborate closely with CX business leaders to align technical roadmaps with operational goals and customer needs.
• Vendor Management: Act as the primary technical point of contact for third-party vendors, ensuring our stack (AWS Connect, Genesys, etc.) is optimized and cost-effective.
• Governance & Security: Ensure all platforms remain compliant with global regulatory requirements, including GDPR and SOX.
• Optimization: Use data analytics to identify friction points in the customer journey and implement automated or technical solutions to resolve them.
• Resiliency: Maintain robust disaster recovery and business continuity plans to ensure zero downtime for our global support teams.

What We’re Looking For:

• Experience: 7+ years of experience in Business Technology or IT, with at least 3+ years in a leadership/management capacity specifically focused on contact center tech.
• Technical Depth: Deep expertise in modern contact center suites (e.g., AWS Connect, Genesys Cloud, or Five9) and their integration with CRMs like Salesforce.
• Domain Knowledge: Strong understanding of IVR logic, complex routing, Workforce Management (WFM), and Quality Management (QM) tools.
• Methodology: Proficiency in Agile and DevOps workflows; you know how to manage a sprint and maintain a clean deployment pipeline.
• Analytical Mindset: Ability to leverage tools like Tableau, Looker, or Snowflake to track platform performance and ROI.
• Communication: Exceptional ability to bridge the gap between "technical speak" and "business impact" for stakeholders and executives.
• Project Management: Proven ability to manage multiple high-priority workstreams simultaneously in a high-growth, "ship-fast" environment.

Join Navan’s innovative Business Technology team as the Senior Manager of Contact Center Platforms. In this role, you will be the driving force behind the development and deployment of cutting-edge technologies that revolutionize how we engage with our customers. You will lead a high-performing technical team, translating business requirements into scalable solutions that enhance user experience, improve efficiency, and drive revenue growth.

Navan offers a fast-paced environment where you can get your hands dirty with complex architecture while mentoring a team of experts. If you have a deep understanding of the contact center ecosystem, a proven track record of shipping complex projects, and a passion for modernizing CX stacks, you’ll fit right in.

What You’ll Do:

As the Senior Manager of Contact Center Platforms, you will own the technical roadmap and day-to-day operations of our CX stack. Your primary responsibilities include:

• Team Leadership: Lead and mentor a technical team of engineers and analysts, overseeing staffing, performance management, and professional growth.
• Execution & Delivery: Drive the development, implementation, and maintenance of scalable, secure contact center platforms (ACD, IVR, Routing).
• Strategic Partnership: Collaborate closely with CX business leaders to align technical roadmaps with operational goals and customer needs.
• Vendor Management: Act as the primary technical point of contact for third-party vendors, ensuring our stack (AWS Connect, Genesys, etc.) is optimized and cost-effective.
• Governance & Security: Ensure all platforms remain compliant with global regulatory requirements, including GDPR and SOX.
• Optimization: Use data analytics to identify friction points in the customer journey and implement automated or technical solutions to resolve them.
• Resiliency: Maintain robust disaster recovery and business continuity plans to ensure zero downtime for our global support teams.

What We’re Looking For:

• Experience: 7+ years of experience in Business Technology or IT, with at least 3+ years in a leadership/management capacity specifically focused on contact center tech.
• Technical Depth: Deep expertise in modern contact center suites (e.g., AWS Connect, Genesys Cloud, or Five9) and their integration with CRMs like Salesforce.
• Domain Knowledge: Strong understanding of IVR logic, complex routing, Workforce Management (WFM), and Quality Management (QM) tools.
• Methodology: Proficiency in Agile and DevOps workflows; you know how to manage a sprint and maintain a clean deployment pipeline.
• Analytical Mindset: Ability to leverage tools like Tableau, Looker, or Snowflake to track platform performance and ROI.
• Communication: Exceptional ability to bridge the gap between "technical speak" and "business impact" for stakeholders and executives.
• Project Management: Proven ability to manage multiple high-priority workstreams simultaneously in a high-growth, "ship-fast" environment.