We are looking for a Sales Operations Specialist to join our Sales Strategy & Operations Team. This individual will be primarily responsible for supporting our Sales teams. This role focuses on optimizing sales processes, providing strategic insights and leveraging data and automation to accelerate growth. To be successful in this role, you will have experience working cross functionally, possess excellent organizational and communication skills, and hold a curiosity for problem solving, as well as have an ability to use data to drive insights, strategic direction and decisions.

What You’ll Do

• Support day-to-day management of tools across the sales tech stack (e.g., CRM, sequencing platforms, data providers, analytics platforms), build workflows and automations and be first troubleshoot issues
• Optimize our lead generation, routing, and conversion systems
• Analyze funnel performance, provide data-driven strategic insights to sales leadership and implement prioritized strategies
• Analyze sales channel/campaign performance and identify areas for improvement (eg. A/B messaging, targeting, and sequences)
• Create dashboards and reporting systems to track KPIs, such as acquisition, conversion, activation, and revenue using Salesforce, G-sheets or Snowflake
• Collaborate with sales reps and managers to gather feedback and improve workflows
• Research and leverage new tools, trends, and AI solutions to enhance sales team performance

What You’ll Bring

• Bachelor’s degree in Business Administration, Data Analysis, Data Science Engineering, or a related field (or equivalent experience)
• 1-3 years of experience in a technical or operational role within a SaaS organization supporting sales, marketing, or growth (e.g., sales ops, solutions engineering, growth engineering)
• Familiarity with CRMs (Salesforce is a bonus) with experience pulling reports, building dashboards and looking at metrics
• A proactive, ownership mindset: the ability to identify problems and drive solutions without waiting for instruction
• Strong business acumen and analytical skills with the ability to understand the “why” and not just the “what”. Comfort working with data (Excel/G-sheets)
• Ability to lead data analysis for sales leaders & provide clear recommendations. 
• Strong attention to detail and organizational skills

Nice to haves:

• Experience with SQL, Python, APIs, data pipelines,system integrations, ChatGPT, Gemini and/or Claude
• Experience managing 3rd party vendor relationships and tools 
• Experience building AI tools or bots

TouchBistro is looking for a strategic, hands-on leader to own how Customer Success operates at scale.

This is not a traditional CS Ops role. You’ll own the systems, data, and AI that power how we onboard, support, retain, and grow our customers — and evolve it into a more intelligent, automated operating model. You’ll sit at the intersection of Customer Success, Product, Engineering, and Data — turning workflows into scalable systems and insight into action.

Location: Toronto (Hybrid — 2 days/week in office)

Your Impact

Build a scalable CS operating system

• Design and evolve workflows across onboarding, billing ops, support, and retention
• Own and unify our CS tech stack (Salesforce, support tools, WFM, analytics)
• Improve how frontline teams operate — faster, simpler, more effective

Turn data into decisions

• Own the Customer Success data ecosystem and reporting strategy
• Ensure clean, reliable data across systems
• Move reporting beyond dashboards into actionable insights that drive retention and performance

Embed AI into how we work

• Lead the evolution of AI across Customer Success (agent assist, automation, self-service)
• Ensure AI is embedded into real workflows and driving measurable impact
• Shift operations from reactive to proactive

Lead systems, strategy, and execution

• Lead CS systems, data, and AI initiatives 
• Partner cross-functionally with Product and Engineering
• Define priorities and drive execution against the highest-impact opportunities

What You Bring

• 10+ years in Customer Success Operations, RevOps, or Systems leadership
• Deep experience owning end-to-end CS technology ecosystems
• Strong Salesforce expertise (Service Cloud required; technical depth strongly preferred)
• Proven ability to design systems aligned to real operational workflows
• Experience working with data, analytics, and reporting ecosystems
• AI/automation in business operations (practical application > theory)
• Strong business acumen — understands how CS drives retention and revenue
• Ability to prioritize for impact and cut through complexity
• Comfortable in a hybrid work schedule.

What Success Looks Like

• Systems are connected, scalable, and trusted by teams
• Data drives clear, confident decisions
• AI is embedded into daily workflows
• Customer Success operates proactively, not reactively

TouchBistro is a comprehensive restaurant management solution built to help restaurateurs streamline operations, boost sales, and elevate the guest experience. We are looking for a high-impact Senior Manager, Product Support to own the operational execution of our Customer Support and Workforce Management (WFM) teams. Reporting to the Senior Director, you will be the operational heartbeat of the team ensuring that we meet our SLAs, optimize our staffing, and drive measurable, positive impact on customer experience.

We need a leader who balances operational discipline with a genuine, people-first leadership style, and who understands that every support interaction is an opportunity to protect our revenue and deepen customer loyalty.

What You’ll Do

• Own Daily Operations: Run the “live” environment, ensuring consistent, calm, and efficient performance—even at peak volume
• Reduce Volume at the Source: Use data to identify root causes and partner cross-functionally to eliminate friction and improve the customer experience
• Lead Escalations: Own critical customer issues end-to-end, driving fast resolution while addressing underlying product or process gaps
• Build QA & Performance Programs: Design and evolve QA frameworks that drive measurable improvements in service delivery
• Drive Coaching Excellence: Establish a high-frequency coaching rhythm that improves FCR, CSAT, and overall team performance
• Improve Customer Retention: Coach teams to deliver high-empathy, high-competence interactions that rebuild customer confidence
• Own WFM Strategy: Lead forecasting, scheduling, and capacity planning to ensure efficient, cost-effective coverage aligned to SLAs
• Lead with Empathy: Build a high-performing, high-retention team culture grounded in accountability, transparency, and support

What You Bring

• Proven Operator: 8+ years in support leadership within SaaS or B2B environments, running metrics-driven operations
• Escalation Leadership: Experience managing high-stakes technical escalations with strong cross-functional communication
• Coaching & QA Expertise: Track record of building performance management and QA programs that drive KPI improvement
• Data-Driven Mindset: Ability to translate support data into actionable insights and influence product or process changes
• WFM Expertise: Hands-on experience with WFM tools (e.g., Calabrio, Genesys, NICE) and a strong understanding of forecasting, occupancy, and shrinkage
• High EQ: Collaborative, clear communicator who leads with empathy and builds strong cross-functional relationships

Nice to Have

• Experience supporting 24/7 operations across multiple time zones
• Exposure to AI-driven support tools or self-service strategies
• Experience scaling support teams in high-growth or startup environments

We’re hiring a Senior Manager to own and scale the business systems and workflows that power our Customer Support and Customer Success teams.

This role is focused on support operations — designing case management workflows, SLAs, routing, and automation to drive a consistent, high-quality customer experience at scale.  You’ll combine hands-on system ownership with process design and team leadership.

What You’ll Do

• Drive systems and process changes across Customer Success, prioritizing initiatives based on business impact and operational needs
• Own the design and evolution of Customer Success workflows, including case management, prioritization, routing, and escalation models within Salesforce, ensuring scalable operations and strong customer outcomes.
• Lead the evolution of contact centre tooling (e.g., Salesforce Omni-Channel, Amazon Connect) to support scalable, high-performing Customer Success teams
• Drive automation and process improvements to reduce manual effort and improve consistency across the customer lifecycle
• Lead cross-functional initiatives with Customer Success, Product, Engineering, Data, and Internal Systems
• Lead and develop the CS Optimization team, including prioritization, roadmap ownership, and systems governance

What You Bring

• 7+ years of experience in Customer Success Operations, Customer Operations, or CS Systems roles
• Proven experience owning and evolving Customer Success systems and workflows at scale
• Strong process design and systems thinking, with the ability to design scalable, end-to-end customer workflows and operating models
• Hands-on experience working within CRM platforms, including building and optimizing workflows, automation, permissions, and case management
• Experience defining and improving prioritization, routing, and escalation models, and driving operational performance and efficiency
• Ability to translate business and operational needs into durable system and process solutions
• Experience leading cross-functional systems initiatives, influencing stakeholders, and driving change without direct authority
• Experience leading teams, including prioritization, roadmap ownership, and systems governance

How We Work
We build and scale mobile apps used by 15,000+ restaurants, shipping multiple times a day with strong tooling and observability.

What You’ll Do

• Fix it, Ship it, Own it. You’ll take full ownership of React Native features — from concept to production — delivering high-quality experiences across iOS and Android
• Build and iterate quickly by breaking work into small, shippable increments, using modern tooling (including AI) to move faster and smarter
• Collaborate closely with your team to design scalable solutions, contribute thoughtful code reviews, and continuously improve how we build
• Ship with quality — testing, performance, and reliability are built into your process, not added later
• Raise the bar by mentoring others and helping evolve our engineering standards, tooling, and ways of working

What You Bring

• 5+ years building and shipping React Native applications at scale across iOS and Android, with clear ownership of features from concept to production
• Deep expertise in TypeScript/JavaScript and state management (Redux or similar), with strong opinions on architecture, performance, and maintainability
• Proven experience bridging React Native with native code (Java/Kotlin), including debugging and optimizing platform-specific issues
• Strong understanding of mobile system design, including networking, offline support, caching strategies, and performance optimization
• Experience designing and integrating robust RESTful APIs, with a focus on reliability and scalability
• Solid experience with testing strategies (unit, integration, end-to-end) using tools like Jest, and a mindset of shipping quality code
• Comfortable working in large, complex codebases (monorepos/modular architectures) and driving improvements to code quality, patterns, and developer experience
• Hands-on ownership of CI/CD pipelines, release processes, and improving build/deployment efficiency
• Experience using observability tools (e.g., Datadog, Sentry) to proactively monitor, troubleshoot, and improve production systems
• Strong communicator who can mentor junior developers, provide thoughtful code reviews, and influence technical direction
• Proven ability to operate in fast-paced, agile environments, breaking down complex problems and driving execution with minimal oversight

Nice To Have

• Experience scaling apps with high user volume or transaction throughput
• Exposure to performance monitoring and optimization at scale
• Experience improving developer tooling, build systems, or mobile architecture

Looking to work for an awesome team? You've come to the right place! Our developers are a tight-knit group helping drive substantial product development as we continue to grow. We value shipping quality code that delivers end-to-end functionality and then iterating and improving on that code using feedback loops from our observability stack. 

We build and scale mobile apps used by 15,000+ restaurants, shipping multiple times a day with strong tooling and observability.

What You'll Do

• Fix it, Ship it, Own it.  You’ll own mobile features end-to-end and collaborate closely with product teams.  Our current stack is built around some Objective-C and a whole lot of Swift. 
• Build high-quality features using Swift, while helping evolve and modernize legacy Objective-C code
• Own features end-to-end — from design and implementation through to testing and release
• Collaborate closely with engineers, product, and design to deliver scalable, maintainable solutions
• Break down work into small, shippable increments and contribute to estimation and planning
• Ensure quality through testing (unit and UI) and strong engineering practices
• Stay current with iOS best practices, tools, and frameworks
• Use AI tools like Cursor, ChatGPT and/or others to reduce manual work and improve productivity
• Mentor junior developers and contribute to a strong, collaborative team environment

What You Bring

• 5+ years of experience building native iOS applications in a production environment
• Strong proficiency in Swift (Objective-C experience is a plus)
• Deep understanding of iOS fundamentals (memory management, concurrency, design patterns)
• Experience with modern iOS frameworks and tools (SwiftUI, Combine, UIKit, Core Data, etc.)
• Solid understanding of app architecture patterns (MVC, MVVM, etc.)
• Experience working with networking and RESTful APIs
• Familiarity with testing frameworks and building reliable, maintainable code
• Experience working in agile, cross-functional teams
• Strong communication skills with the ability to mentor, influence technical decisions, and support team delivery

Nice To Have

• Kotlin Native experience

TouchBistro is looking to add a Human Resources Business Partner to our People team. We move fast, support thousands of restaurants globally, and operate in a high-change environment where clarity, trust, and strong leadership matter. Our People team plays a critical role in helping teams navigate growth, change, and opportunity - while staying grounded in our values: Accountability, Passion, Collaboration, Innovation, and Respect.

What You’ll Do

• Partner with leaders as a trusted advisor, providing coaching across performance, engagement, employee relations, and team effectiveness
• Bring both strategy and execution, from org design and talent planning to hands-on problem solving
• Use people data and insights to guide decisions and influence outcomes
• Simplify and optimize HR processes through automation and continuous improvement
• Coach managers to become stronger, more confident people leaders
• Support and advise on employee relations matters with sound judgment and care
• Partner cross-functionally with all teams across the business to deliver a seamless employee experience
• Contribute to building and evolving policies, programs, and frameworks.
• Stay current on employment legislation and best practices

What You Bring

• 2-3 years of experience in an HRBP role
• Post-secondary education in Business, Human Resources, or a related field
• Strong ability to influence, coach, and challenge leaders at all levels
• Able to adapt quickly and make sound decisions in a fast-moving environment
• A balance of strategic thinking and hands-on execution
• Strong judgment in navigating employee relations and complex people situations
• Confidence using data and metrics to tell a story and drive decisions
• Excellent communication and relationship-building skills
• Proven ability to collaborate cross-functionally and build trust quickly
• High emotional intelligence and a strong employee-first mindset
• Detail-oriented with solid project management skills
• CHRP/CHRL (or similar) is an asset

If you’re someone who leans in, builds trust quickly, and turns insight into action, we’d love to connect.