OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

The Specialty Behavioral Health Oncology Nurse role is focused on supporting members living concurrently with cancer and with high-complexity, persistent, and multifactorial behavioral health needs. This role will partner closely with our Care Team, including Social Work and Community Health Workers, to address barriers related to behavioral health - serving as the nursing expert, addressing symptom management and clinical education. This role reports to our RN Care Team Lead. 

In this role, you will conduct clinical assessments, monitor for changes in health, coordinate care, and educate members and caregivers about their diagnosis and treatment using telemedicine and telephonic platforms to support our members as they move through the oncology care continuum. You will demonstrate a strong clinical focus that supports the need for culturally competent care. Additionally, you will help improve Thyme Care’s service offerings by communicating member and provider feedback to our clinical leadership. You will also assist with other administrative projects as needed.

KEY RESPONSIBILITIES

Clinical Care and Member Support

• Provide ongoing, longitudinal nursing support for members whose behavioral health concerns range from mild adjustment related coping support needs to more severe mental illness. 
• Monitor member progress, provide regular updates, and establish targeted support plans with the healthcare team in case conferences.
• Build strong, trusting relationships with providers to optimize care and prevent readmissions for our members.
• Conducting telephonic assessments, including pain assessments and medication reconciliation.
• Partner with non-clinical Care Team members to support the member’s social determinants of health needs, such as food resources, transportation access, and support at home.
• Ensure members have access to medications and appointments, providing referrals and support as appropriate.
• Be available for urgent clinical escalations and clinical consult support. 

Queue Management and Coordination of Care

• Provide timely, high-quality care to members while upholding established productivity, quality, responsiveness, and performance expectations
• Monitor assigned queue items, scheduled calls, and Slack communications to ensure timely follow-up and documentation
• Route urgent or complex issues to the appropriate care team members or leaders
• Adhere to Care Team policies, procedures, clinical protocols, and documentation standards to maintain quality and operational efficiency
• Maintain familiarity with Thyme Care systems, tools, technology, and external partners to effectively perform daily responsibilities

Interdisciplinary Collaboration

• Prepare charts in advance with up-to-date member information and actively participate in interdisciplinary case conferences by listening to and incorporating cross-functional perspectives, sharing nursing assessments and recommendations, and aligning care plans to support coordinated, well-informed patient care
• Partner with non-clinical Care Team members to address social determinants of health, including food access, transportation, and other supportive resources
• Participate in huddles and pod meetings to provide updates and support coordinated care delivery
• Collaborate with cross functional stakeholders such as care partners, social workers, medical directors, nurse leaders and external stakeholders such as providers and payers specific to each member

Team Culture

• Contribute to a team culture grounded in adaptability, resilience, professionalism, and a solutions-focused mindset
• Approach challenges with flexibility and accountability, maintaining composure in a fast-paced and evolving environment
• Communicate respectfully and constructively with teammates and cross-functional partners
• Demonstrate reliability, ownership, and commitment to shared team goals

WHAT LEADS TO SUCCESS

People-first. You prioritize the member experience and demonstrate a strong commitment to Thyme Care’s mission and values.
A BSN. You must have a Bachelor of Science Degree in Nursing, a multi-state, unrestricted Registered Nurse (RN) compact license, and willingness to obtain additional state licenses, as needed.
Experience. You have at least 5 years of nursing experience, including 2 years in advanced clinical judgment and problem-solving skills in complex, non-linear behavioral health cases. Preferred experience in oncology nursing. Certification as an Oncology Certified Nurse (OCN) is preferred and will be required within 2 years of hire. .
Collaborative Team Player: You work effectively with teammates and cross-functional partners, communicating clearly and professionally to support coordinated, high-quality care.
Effective Communicator: You are an active listener who builds rapport with members and colleagues and communicates thoughtfully and clearly.
Organized, Efficient, & Detail-Oriented: You manage multiple responsibilities in a fast-paced environment. You demonstrate superior time-management while maintaining accurate, timely documentation and clear communication
Action-Oriented: You proactively identify priorities and take timely action to address member and team needs.
Adaptable: You are comfortable with change and ambiguity and remain flexible as workflows and priorities evolve.
Professional & Reliable: You demonstrate accountability, composure, and consistency in your daily work, contributing positively to team effectiveness.
Grit. You’re never afraid to get your hands dirty, but you can also take a step back and connect the company’s strategy to your team’s performance and execution.
A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort in learning new technology is essential.
Bias to action. You’re a self-starter and don’t need anyone to tell you when to do something. You’re always solving problems and going the extra mile for others.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The hourly rate for this role is $45.67. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

YOUR ROLE 

Thyme Care Inc., the management company to Thyme Care Medical PLLC, is the employing entity with your duties to be performed for Thyme Care Medical PLLC, a medical practice, and its patients. As a Complex Oncology Nurse Navigator, you will be on the frontlines serving our members diagnosed with cancer. This role reports to our RN Care Team Lead. In it, you will conduct clinical assessments, monitor for changes in health, coordinate care, including transitions, and educate members and caregivers about their diagnosis and treatment over the phone to support our higher-acuity members as they move through the oncology care continuum. You will demonstrate a strong clinical focus that supports the need for culturally competent care. Additionally, you will help improve Thyme Care’s service offerings by communicating member and provider feedback to our clinical leadership. You will also assist with other administrative projects as needed. This role can be remote or hybrid-based in our Nashville office.

Most of your day will be dedicated to speaking with members and handling clinical escalations and tasks. We maintain a schedule that includes your lunch and breaks to ensure sufficient clinical coverage. 

Within your first three months, you will:

• Have completed training and are up to speed on Thyme Care systems, tools, technology, partners, and expectations.
• Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. 
• Be comfortable following Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards. Your ability to effectively engage and support our members is reflected in our efficiency metrics and quality standards.
• Identify and prioritize a member's needs and help them remain safe in the community.
• Assist members with care coordination and care management following admissions.
• Coordinate discharge plans with hospital case managers and follow-up care with providers.
• Monitor member progress, provide regular updates, and establish targeted support plans with the healthcare team in case conferences.
• Build strong, trusting relationships with payers and providers to optimize care and prevent readmissions for our members.
• Partner with non-clinical Care Team members to support the member’s social determinants of health needs, such as food resources, transportation access, and support at home.
• Conducting telephonic assessments, including pain assessments and medication reconciliation.
• Ensure members have access to medications and appointments, providing referrals and support as appropriate.
• Perform virtual home safety evaluations and assess the need for DME/supplies.
• Provide referrals to PT, OT, skilled nursing, palliative care, hospice care, etc., as appropriate.
• Be available for urgent clinical escalations and clinical consult support. 

WHAT LEADS TO SUCCESS

A member-first approach. You’re personally motivated by our mission and by what we are building. You seek to understand problems and help people solve them, especially this one. 

Qualifications. An active, unrestricted compact Registered Nurse (RN) license is required, and a willingness to obtain additional state licenses as needed. Degree in Nursing (ADN or BSN) required; BSN preferred.

Experience. You have at least 5 years of nursing experience with 3 years of high-acuity, adult oncology experience. Additionally, you are certified as an Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM).

Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.

Effective listener and communicator. You are winsome and articulate, but you always start with listening and hearing what may not be voiced because you listen intently to others. You build rapport and great working relationships with members and colleagues.

Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure. 

A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in learning new technology is important. Experience with working remotely and a willingness to learn new technology are required.

Identify priorities and take action. You know how to identify and prioritize a member's needs and do what it takes to address urgent and important needs immediately.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full-time position. The pay rate for this role is $45.67/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life. OCN certification is required at the time of hire or a commitment to obtain within 2 years of hire at Thyme Care.

Fluency in Spanish, both written and verbal, is preferred.

To ensure sufficient clinical coverage, we ask that our Care Team be prepared to work up to 2 holidays per year, compensated at a 1x hourly rate and a 2.5x holiday rate.

Additionally, we recognize a history of inequality in health care. We’re here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members our products serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

YOUR ROLE
As a Thyme Care Palliative Care Nurse Navigator, you'll be a vital clinical resource for our members with serious illness and their care network, conducting conversations about goals and values, advance care planning, and palliative care via phone, email, and video communication. Under the guidance of our Nurse Team Lead, you'll conduct comprehensive symptom assessments, support members with serious illness longitudinally, and facilitate end-of-life care discussions, when appropriate. You will actively engage with members, addressing clinical issues and efficiently managing any escalations that arise. The shifts for this position is 11:30 - 8 EST. Additionally, we ask for flexibility with the occasional Saturday coverage.

Within your first three months, you will:

• Familiarize yourself with Thyme Care systems, tools, technology, and partners, conducting a minimum of 20 member calls per day.
• Collaborate closely with Nurse leaders and Medical Directors to ensure alignment with clinical protocols and best practices.
• Establish trusting relationships with members and their care network, prioritizing empathy and active listening in every interaction.
• Adhere to Care Team policies, procedures, and documentation standards, contributing to efficient operations and maintaining quality standards.
• Support members with serious illness and at the end of life, coordinating care and providing clinical support as needed.
• Participate in case conferences to monitor member progress, provide updates, and collaborate on targeted support plans with the healthcare team.
• Foster strong partnerships with payers and providers to optimize care delivery and minimize readmissions.
• Collaborate with non-clinical Care Team members to address social determinants of health needs, such as food resources and transportation access.
• Be available for urgent clinical escalations and provide clinical consult support as required.
• Perform other projects and duties as assigned and as related to department business needs and objectives.

WHAT LEADS TO SUCCESS

• Member-Centric Approach: You prioritize the member experience and demonstrate a deep commitment to Thyme Care's mission.
• Action-Oriented: You proactively identify and prioritize initiatives, taking prompt action to address urgent needs.
• Organizational Skills: You excel at multitasking and thrive in fast-paced environments while maintaining meticulous organization in communications and documentation.
• Communication Skills: You are an effective listener and communicator, skilled at building rapport and fostering strong working relationships with members and colleagues.
• Adaptability: You are comfortable with change and ambiguity and have a proven track record of success in dynamic environments.
• Qualifications: An active, unrestricted compact Registered Nurse (RN) license is required, in addition to New York, Illinois and/or Michigan licensure preferred. Degree in Nursing (ADN or BSN) required; BSN preferred. Additionally, you have at least 5 years of nursing experience, including 3 years in outpatient palliative care and/or home hospice taking care of oncology patients and their caregivers. 
• Certifications: It would be exceptional, although not required, that you are a Certified Hospice and Palliative Nurse (CHPN) or have oncology-related certifications such as Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM).

This job description is intended to provide a general overview of the position, its responsibilities, and the required qualifications. Thyme Care reserves the right to modify, add, or remove duties as necessary to meet business needs and organizational objectives.

OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full-time position. The pay rate is non-negotiable at $45.67/hour. Due to contractual limitations regarding access to PHIs, you must be located within the lower 48 United States to perform this role. OCN certification is required at time of hire or a commitment to obtain within 2 years of hire at Thyme Care. 

Fluency in Spanish, both written and verbal, is preferred.

To ensure sufficient clinical coverage, we ask that our Care Team be prepared to work up to 2 holidays per year, compensated at a 1x hourly rate and a 2.5x holiday rate.

Additionally, we recognize a history of inequality in health care. We’re here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

YOUR ROLE 

Thyme Care Inc., the management company to Thyme Care Medical PLLC, is the employing entity with your duties to be performed for Thyme Care Medical PLLC, a medical practice, and its patients. As an Oncology Nurse - Transitions of Care, you will be on the frontlines serving our members diagnosed with cancer. This role reports to our RN Care Team Lead. In it, you will conduct clinical assessments, monitor for changes in health, coordinate care, including transitions, and educate members and caregivers about their diagnosis and treatment over the phone to support our members as they move through the oncology care continuum. You will demonstrate a strong clinical focus, supporting the need for culturally competent care. Additionally, you will help improve Thyme Care’s service offerings by communicating member and provider feedback to our clinical leadership. You will also assist with other administrative projects as needed. This role can be remote or hybrid based in our Nashville office.

Most of your day will be dedicated to speaking with members and handling clinical escalations and tasks. We maintain a schedule that includes your lunch and breaks to ensure sufficient clinical coverage. 

Within your first three months, you will:

• Have completed training and are up to speed on Thyme Care systems, tools, technology, partners, and expectations.
• Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. 
• Be comfortable following Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards. Your ability to effectively engage and support our members is reflected in our efficiency metrics and quality standards.
• Identify and prioritize a member's needs and help them remain safe in the community.
• Assist members with care coordination and care management following admissions.
• Coordinate discharge plans with hospital case managers and follow-up care with providers.
• Monitor member progress, provide regular updates, and establish targeted support plans with the healthcare team in case conferences.
• Build strong, trusting relationships with payers and providers to optimize care and prevent readmissions for our members.
• Partner with non-clinical Care Team members to support the member’s social determinants of health needs, such as food resources, transportation access, and support at home.
• Conducting telephonic assessments, including pain assessments and medication reconciliation.
• Ensure members have access to medications and appointments, providing referrals and support as appropriate.
• Perform virtual home safety evaluations and assess the need for DME/supplies.
• Provide referrals to PT, OT, skilled nursing, palliative care, hospice care, etc., as appropriate.
• Be available for urgent clinical escalations and clinical consult support. 

WHAT LEADS TO SUCCESS

A member-first approach. You’re personally motivated by our mission and by what we are building. You seek to understand problems and help people solve them, especially this one.

Qualifications. An active, unrestricted compact Registered Nurse (RN) license is required, and a willingness to obtain additional state licenses as needed. Degree in Nursing (ADN or BSN) required; BSN preferred.

Experience. You have at least 5 years of nursing experience with 3 years of oncology nursing or case management experience and are a Certified Case Manager (CCM).

Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.

Effective listener and communicator. You are winsome and articulate, but you always start with listening and hearing what may not be voiced because you listen intently to others. You build rapport and great working relationships with members and colleagues.

Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure. 

A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in learning new technology is important.

Identify priorities and take action. You know how to identify and prioritize a member's needs and do what it takes to address urgent and important needs immediately.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full-time position. The pay rate for this role is $45.67/hour. Due to contractual limitations regarding access to PHIs, you must be located within the lower 48 United States to perform this role. OCN certification is required at time of hire or a commitment to obtain within 2 years of hire at Thyme Care. 

Fluency in Spanish, both written and verbal, is preferred.

The shift for this role will be 8:30 am-5:00 pm EST or 11:30 am-8 pm EST. To ensure sufficient clinical coverage, we ask that our Care Team be prepared to work up to 2 holidays per year, compensated at a 1x hourly rate and a 2.5x holiday rate.

Additionally, we recognize a history of inequality in health care. We’re here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members our products serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

YOUR ROLE

Thyme Care Inc., the management company to Thyme Care Medical PLLC, is the employing entity with your duties to be performed for Thyme Care Medical PLLC, a medical practice, and its patients. As a Thyme Care Oncology Nurse Navigator, you'll be a vital clinical resource for our members and their care network, providing triage, support, and education throughout their cancer journey via phone and email.

Under the guidance of our Nurse Team Lead, you'll conduct comprehensive clinical assessments, oversee member health, and facilitate end-of-life care discussions. Your main objective will be to actively engage with members, address clinical issues, and efficiently manage any escalations that arise. In contrast to Specialty Oncology Nurse roles, this position focuses on symptom management and longitudinal care coordination, rather than on coordinating admissions, discharges, and post-discharge needs to prevent readmission.

The shifts for this position are either 8:30 AM - 5 PM EST or 11:30 AM - 8 PM EST.

Within your first three months, you will:

• Familiarize yourself with Thyme Care systems, tools, technology, and partners, conducting a minimum of 20 member calls per day.
• Collaborate closely with Nurse leaders and Medical Directors to ensure alignment with clinical protocols and best practices.
• Establish trusting relationships with members and their care network, prioritizing empathy and active listening in every interaction.
• Adhere to Care Team policies, procedures, and documentation standards, contributing to efficient operations and maintaining quality standards.
• Support members throughout the oncology care continuum, from screening to survivorship or end-of-life care, coordinating care and providing clinical support as needed.
• Identify and promptly address member needs, providing assistance with care coordination, symptom management, nutritional support, discharge planning, and provider referrals.
• Participate in case conferences to monitor member progress, provide updates, and collaborate with the healthcare team on targeted support plans.
• Foster strong partnerships with payers and the members' oncology and primary care providers to optimize care delivery and minimize readmissions.
• Collaborate with non-clinical Care Team members to address social determinants of health needs, such as food resources and transportation access.
• Be available for urgent clinical escalations and provide clinical consult support as required
• Performs other projects and duties as assigned and as related to department business needs and objectives.

WHAT LEADS TO SUCCESS

• Member-Centric Approach: You prioritize the member experience and demonstrate a deep commitment to Thyme Care's mission.
• Action-Oriented: You proactively identify and prioritize initiatives, taking prompt action to address urgent needs.
• Organizational Skills: You excel at multitasking and thrive in fast-paced environments while maintaining meticulous organization in communications and documentation.
• Communication Skills: You are an effective listener and communicator, skilled at building rapport and fostering strong working relationships with members and colleagues.
• Adaptability: You are comfortable with change and ambiguity and have a proven track record of success in dynamic environments.
• Qualifications: An active, unrestricted compact Registered Nurse (RN) license is required. Degree in Nursing (ADN or BSN) required; BSN preferred. Compact and single-state licensure in New York and/or Illinois is preferred. Additionally, you have at least 5 years of nursing experience, including 3 years in solid tumor oncology nursing. 
• Certifications: Oncology-related certifications such as Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM) are required or obtained within 2 years of hire. 

This job description is intended to provide a general overview of the position, its responsibilities, and the required qualifications.   Thyme Care reserves the right to modify, add, or remove duties as necessary to meet business needs and organizational objectives.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full-time position. The pay rate for this role is $39.90/hour. To perform this role, you must be located within the lower 48 United States due to contractual limitations on accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.

Fluency in Spanish, both written and verbal, is preferred.

To ensure sufficient clinical coverage, we ask that our Care Team be prepared to work up to 2 holidays per year, compensated at a 1x hourly rate and a 2.5x holiday rate. 

Additionally, we recognize a history of inequality in health care. We’re here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.