Job Title: Customer Service Representative

Location: Remote

Job type: Full-time Contractor (W2)

Pay Range: $20-25/hour

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting student's learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service.

This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels. 

What You Will Do:

• Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
• Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication.
• Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved.
• Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
• Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
• Maintain a high standard of service quality, empathy, and professionalism in every interaction.
• Contribute to customer success initiatives, operational improvements, and user-experience optimization projects.

Work Hours:

• Day shift:
  • Mon-Fri: 10am-7pm
  • Sat-Sun:8:30am-5:30pm
• Night shift: 3pm-12am 
• Candidates who are available Fri-Sun will be given priority

How You can be Qualified:

• Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
• Fast learner with the ability to understand complex processes, policies, and product details.
• Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
• Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
• Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
• Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
• Tech-savvy and comfortable using multiple communication tools and internal systems.
• Excellent verbal and written communication skills
• Fluency in Mandarin is required; proficiency in English communication is essential.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Job Title: Part-Time Event Assistant

Location: San Jose, CA 

Job Type: Part Time / Temporary

Intended Start Date: Depending on the activities

Compensation : 20 per hour 

About Think Academy:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is recently established education technology (Ed-Tech) company to provide PreK-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

About This Role:

This part-time role is designed for students, recent graduates, and early-career professionals who love education and thrive on bringing events to life. As a Part-Time Event Assistant, you’ll support our Silicon Valley campus events—from academic competitions to workshops and community outreach, while gaining hands-on experience in logistics, registration, guest services, and on-site operations.

Working alongside our teaching and ops teams, you’ll assist with pre-event planning, vendor/venue coordination, room setup, crowd flow, and post-event wrap-ups (feedback, reports, and content recaps). You’ll also have chances to contribute to marketing campaigns that grow attendance and elevate the participant experience.

No prior event experience is required, training, playbooks, and mentorship are provided. This position is a strong stepping stone toward event coordination, operations management, or campus/community marketing within Think Academy’s expanding network.

Current Needs:

Exam Proctor  : As our exam proctor, you will be responsible for setting up the classroom, checking students in, 

Think's Cup Event  : Cupertino Campus 

8th April 2026  : 9:00 - 19 :00 ( with one hour break ) 

11th April 2026  : 9:00 - 19 :00 ( with one hour break ) 

14th April 2026  : 9:00 - 19 :00 ( with one hour break ) 

Math Kangaroo Event : Los Altos Campus 

19th March 2026 : 10:30 - 20:00 ( with lunch provided ) 

Marketing Promotor ( Tabling )  : 

17th March 2026 : 6:00 PM - 8:00 PM

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Job Opportunity: Student Advisor / Customer Service Representative

Location: Remote

Job Type: Full-Time Contractor (40 Hours Per Week) 

Pay Range: $20/hour (Base) + $20/per successful long-term class conversion (Bonus)

About Think Academy:

TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010. https://en.100tal.com/

Think Academy, the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on.

In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019). https://www.thinkacademy.ca/

About the Role:

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin.

This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Job Responsibilities:

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Job Qualifications:

• Bachelor's degree or above, has strong interest in Education-related fields.
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
• 1–3 years of experience in the sales or education-related customer service fields is a plus, but not required.
• Bilingual proficiency in both English and Mandarin is Required. 

Working hours reference:

• Eastern Time‌: Wednesday to Sunday 2PM-10PM

The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.

Think Academy's Commitment to DEI

Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities

At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status.

If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process.

Job Opportunity: Customer Service Representative

Location: Remote

Job Type: Full-Time Contractor (40 Hours Per Week) 

Pay Range: $20/hour (Base) + $20/per successful long-term class conversion (Bonus)

About Think Academy:

TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010. https://en.100tal.com/

Think Academy, the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on.

In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019). https://www.thinkacademy.ca/

About the Role:

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin.

This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Job Responsibilities:

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Job Qualifications:

• Bachelor's degree or above, has strong interest in Education-related fields.
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
• 1–3 years of experience in the education-related customer service field is a plus, but not required.
• Bilingual proficiency in both English and Mandarin is Required. 

Working hours reference:

• Eastern Time‌: Wednesday to Sunday 2PM-10PM

The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.

Think Academy's Commitment to DEI

Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities

At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status.

If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process.

Location: Cupertino / Los Altos (Occasional support across sites)

Type: Part Time | 15–30 hrs/week (Tuesday–Sunday)

Compensation: $18–$24/hour (Based on experience)

Think Academy is seeking a reliable, detail-oriented, and service-minded Front Desk & Operations Assistant to support daily administrative tasks, front desk services, and basic classroom operations. This role ensures smooth campus functioning by helping with check-ins, material preparation, printing, supplies, and parent communication.It is ideal for someone who enjoys helping families, keeping things organized, and supporting the teaching team in a fast-paced educational environment.

• Assist with daily office tasks, including printing, filing, material preparation, and basic data entry. 
• Manage supply organization: monitor inventory, restock classroom materials, and prepare teaching kits. 
• Support logistics such as equipment setup, classroom readiness, and maintaining a clean, organized workspace. 
• Help coordinate campus resources during peak times (weekends, special programs, etc.). 

• Serve as the first point of contact for parents, students, and visitors with a friendly, professional attitude. 
• Support check-in processes, class reminders, and general parent inquiries. 
• Assist with student gift redemption, merchandise distribution, and prize inventory. 
• Provide basic program information and guide families to the appropriate staff members when needed. 

• Help prepare printed materials, worksheets, and classroom supplies for teachers. 
• Support tracking of attendance, class handouts, and post-class procedures. 
• Assist with weekend programs, camps, competitions, or open-house events with simple on-site tasks (sign-in, materials table, classroom setup). 
• Maintain tidy and welcoming learning spaces across campus. 

• Strong communication and customer service skills; enjoys working with families and students. 
• Organized, dependable, and attentive to detail. 
• Able to multitask and stay calm in a busy environment. 
• Experience in administrative work, retail, hospitality, or education support is a plus. 
• Able to work weekends and evenings based on program schedules. 

• A supportive team environment with clear workflows and training. 
• Opportunities to grow into academic operations, customer support, or campus coordination roles. 
• Exposure to professional educators, fun learning programs, and a mission-driven culture focused on student success.

Job type: Part-Time

Location: Irvine, CA

Salary Range: $20 - $25/hr

Who we are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Whom We Are Looking For:

Think Academy Irvine is looking for an evaluation teacher. For this role, you will be conducting diagnostic math assessments and following up with parents. This role also serves as a training and development opportunity for future full-time content teachers.

What You Will Do:

• After training, conduct math diagnostic tests for students of different grade levels, explain results to parents, and recommend appropriate courses.
• Follow the campus SOP to grade, record, and archive test results.
• Support student enrollment by answering parent questions about class schedules and curriculum.
• Participate in teacher training sessions and classroom observations; provide make-up tutoring for certain grades to build experience for future teaching roles.
• Assist with and participate in other campus events as needed.

How You Can Be Qualified:

• Passionate about education and enjoys working with children, with a willingness to grow in the education field.

• Open to all majors; candidates majoring in Education, Math, Science, or Engineering are preferred. Bachelor’s or Master’s students or graduates are welcome.

• Clear logical thinking, strong communication skills, and good customer service awareness; able to communicate effectively with parents.

• Prior tutoring or teaching experience preferred

• Must be available at least 10–15 hours per week

• Available and willing to work during weekday evenings and weekends

Compensation:

• Hourly rate: $20–25/hour
• Outstanding performers may be promoted through the long-term development pathway (Part-time → Full-time Instructor).

Think Academy's Commitment to DEI

Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities

At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status.

If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process.

Location: Cupertino / Los Altos (Occasional support across sites)

Type: Part Time | 20–30 hrs/week (Tuesday–Sunday)

Compensation: $18–$25/hour (Based on experience)

Think Academy is seeking a reliable, detail-oriented, and service-minded Front Desk & Operations Assistant to support daily administrative tasks, front desk services, and basic classroom operations. This role ensures smooth campus functioning by helping with check-ins, material preparation, printing, supplies, and parent communication.It is ideal for someone who enjoys helping families, keeping things organized, and supporting the teaching team in a fast-paced educational environment.

• Assist with daily office tasks, including printing, filing, material preparation, and basic data entry. 
• Manage supply organization: monitor inventory, restock classroom materials, and prepare teaching kits. 
• Support logistics such as equipment setup, classroom readiness, and maintaining a clean, organized workspace. 
• Help coordinate campus resources during peak times (weekends, special programs, etc.). 

• Serve as the first point of contact for parents, students, and visitors with a friendly, professional attitude. 
• Support check-in processes, class reminders, and general parent inquiries. 
• Assist with student gift redemption, merchandise distribution, and prize inventory. 
• Provide basic program information and guide families to the appropriate staff members when needed. 

• Help prepare printed materials, worksheets, and classroom supplies for teachers. 
• Support tracking of attendance, class handouts, and post-class procedures. 
• Assist with weekend programs, camps, competitions, or open-house events with simple on-site tasks (sign-in, materials table, classroom setup). 
• Maintain tidy and welcoming learning spaces across campus. 

• Strong communication and customer service skills; enjoys working with families and students. 
• Organized, dependable, and attentive to detail. 
• Able to multitask and stay calm in a busy environment. 
• Experience in administrative work, retail, hospitality, or education support is a plus. 
• Able to work weekends and evenings based on program schedules. 

• A supportive team environment with clear workflows and training. 
• Opportunities to grow into academic operations, customer support, or campus coordination roles. 
• Exposure to professional educators, fun learning programs, and a mission-driven culture focused on student success.

Job type: Part-Time

Location: Irvine, CA

Salary Range: $20 - $25/hr

Who we are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Whom We Are Looking For:

Think Academy Irvine is looking for an evaluation teacher. For this role, you will be conducting diagnostic math assessments and following up with parents. This role also serves as a training and development opportunity for future full-time content teachers.

What You Will Do:

• After training, conduct math diagnostic tests for students of different grade levels, explain results to parents, and recommend appropriate courses.
• Follow the campus SOP to grade, record, and archive test results.
• Support student enrollment by answering parent questions about class schedules and curriculum.
• Participate in teacher training sessions and classroom observations; provide make-up tutoring for certain grades to build experience for future teaching roles.
• Assist with and participate in other campus events as needed.

How You Can Be Qualified:

• Passionate about education and enjoys working with children, with a willingness to grow in the education field.

• Open to all majors; candidates majoring in Education, Math, Science, or Engineering are preferred. Bachelor’s or Master’s students or graduates are welcome.

• Clear logical thinking, strong communication skills, and good customer service awareness; able to communicate effectively with parents.

• Prior tutoring or teaching experience preferred

• Must be available at least 10–15 hours per week

• Available and willing to work during weekday evenings and weekends

Compensation:

• Hourly rate: $20–25/hour
• Outstanding performers may be promoted through the long-term development pathway (Part-time → Full-time Instructor).

Think Academy's Commitment to DEI

Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities

At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status.

If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process.

Job Title: Part-Time Event Assistant

Location: San Jose, CA 

Job Type: Part Time / Temporary

Intended Start Date: Depending on the activities

About Think Academy:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is recently established education technology (Ed-Tech) company to provide PreK-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

About This Role:

This part-time role is designed for students, recent graduates, and early-career professionals who love education and thrive on bringing events to life. As a Part-Time Event Assistant, you’ll support our Silicon Valley campus events—from academic competitions to workshops and community outreach, while gaining hands-on experience in logistics, registration, guest services, and on-site operations.

Working alongside our teaching and ops teams, you’ll assist with pre-event planning, vendor/venue coordination, room setup, crowd flow, and post-event wrap-ups (feedback, reports, and content recaps). You’ll also have chances to contribute to marketing campaigns that grow attendance and elevate the participant experience.

No prior event experience is required, training, playbooks, and mentorship are provided. This position is a strong stepping stone toward event coordination, operations management, or campus/community marketing within Think Academy’s expanding network.

Current Needs:

2/7/2026 : Cupertino: 2:30 - 5:30  ; Cupertino : 4:30- 7:30 

2/8/2026 : Steven Creek: 12:30-3:30

 2/8/2026 : Los Altos : 4:30 -7:00 

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.