Job Title: Learning Consultant

Job type: Full-Time 40 hours/week

Location: Remote

Intended Start Date: ASAP

Pay: 3500MYR/month + Bonus

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We are a math-focused after-school program offering two core tracks: the Competition Track for advanced problem solvers and the School Common Core Track for strengthening fundamental math skills. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Your Role:

Think Academy U.S. is looking for a Part-Time Learning Consultant for our Elementary and Middle School courses. Learning Consultants provide expert guidance and personalized support to parents, ensuring that students’ needs are effectively met throughout their learning journey at Think Academy.

In this role, you will be responsible for managing leads from our official website — contacting families immediately after a placement test request is submitted, conducting follow-up calls, and analyzing students’ test reports to recommend the most suitable courses. You will also maintain ongoing communication with parents to ensure a smooth transition from trial to enrollment. This position requires strong communication skills, quick problem-solving, and a thoughtful, service-oriented mindset.

As a Remote Learning Consultant, your responsibilities include:

• Effectively addressing client inquiries about course offerings, schedules, teaching methods, and registration processes.
• Follow up with potential clients who register or inquire through Think Academy’s official website, ensuring timely engagement and personalized communication.
• Conduct consultation calls, text messages or emails to understand students’ academic goals and recommend appropriate courses.
• Building strong relationships with parents by understanding their children’s academic needs and recommending suitable programs.
• Manage leads generated from digital channels (website, ads, social media) — track their progress in the CRM system and take ownership of the full conversion process from first contact to enrollment.
• Developing and execute plans to meet weekly/monthly enrollment targets and improve resource conversion rates.
• Collaborate with the marketing and academic teams to give feedback on lead quality, user needs, and messaging effectiveness.
• Analyze personal performance data weekly and proactively adjust communication tactics to achieve and exceed enrollment goals.

What We're Looking For:

• Bachelor's degree required; a degree in Teaching, Education, or Mathematics is preferred.
• Minimum 1-2 years of experience in education consulting, inside sales, or customer success.
• Fluent in both English and Chinese, with strong communication skills and the ability to effectively engage with parents and students.
• Enthusiastic about education and helping students succeed; empathetic towards parents' needs and concerns.
• Highly organized, detail-oriented, and responsive — able to handle multiple leads simultaneously with accuracy.
• Strong problem-solving and emotional intelligence when addressing parents’ needs.
• Able to work 40 hours per week, approximately 6–7 hours per day, 6 days a week, with working hours from 6:00 AM to 1:00 PM and one day off during the weekday.
• Excellent teamwork and collaboration skills; Self-motivated and data-driven, with a passion for helping students succeed.

Pay & Benefits:

• Flexible Remote Work: Work from anywhere that suits you best!
• Paid Training: We invest in your success from day one.
• Commission-Structure: Base rate + bonus (according to conversion rate)+ attendance bonus
• Professional Growth: Opportunity to advance into senior consultant or team lead roles as you gain experience. Develop strong skills in client communication, data-driven conversion strategy, and educational consulting.
• Pay:
  • 1) Monthly base: 3500 MYR
  • 2) Monthly Bonus for full attendance: 200 MYR (No asking for absence during that month; work on time every day)
  • 3) Monthly Bonus for compliance of rules: 300 MYR (Fill in the conversion record table properly according to requirements) 
  • 4) Conversion Bonus: 50 MYR for each successful conversion to long-term course

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Compensation:
Base salary: 4000 MYR + 1200 MYR performance bonus per month — Night shift (Malaysia time)

Job Responsibilities:

1. Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.

2. Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.

3. Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests.

4. Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.

5. Collaborate with the team to collect customer feedback and help optimize our products and services.

6. Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers.

7. Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.

Job Requirements:

1. Bachelor’s degree or above from a full-time university; fluent in Chinese, CET-4 or above, with basic English reading and communication skills.

2. Experience in customer service or similar roles preferred; candidates with an education industry background are highly valued.

3. Excellent communication, interpersonal, and customer service skills.

4. Strong ability to work independently, manage time efficiently, and complete tasks on schedule.

5. Proficiency in CRM systems and other related office software.

6. Positive work attitude, patience, and strong customer-oriented mindset.

7. Strong problem-solving ability, able to handle customer issues professionally and positively.

Work Schedule:

• Remote work: 40 hours per week, 5 days a week.

• Fixed shift will be confirmed before onboarding.

• Night shift: Malaysia Time 1:00 AM – 10:00 AM or 11:30 PM – 8:30 AM

Company Introduction:

Think Academy US, a subsidiary of TAL Education Group — a global leader in education — is an international educational institution specializing in mathematics. Headquartered in the United States, we are committed to providing high-quality math courses for students aged 3–18 worldwide, helping them build a solid foundation in mathematics while developing critical thinking and problem-solving skills.

As our business continues to expand and diversify, we are seeking a talented, dedicated, and responsible Remote Student Advisor (Customer Service). This part-time remote role focuses on providing course consultations to prospective students, proactively engaging potential customers, and delivering high-quality support to existing clients. The Student Advisor plays a vital role in maintaining our educational excellence and supporting our global learner community.

Compensation:
Base salary: 4000 MYR + 1200 MYR performance bonus per month — Night shift (Malaysia time)

Job Responsibilities:

1. Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.

2. Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.

3. Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests.

4. Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.

5. Collaborate with the team to collect customer feedback and help optimize our products and services.

6. Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers.

7. Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.

Job Requirements:

1. Bachelor’s degree or above from a full-time university; fluent in Chinese, CET-4 or above, with basic English reading and communication skills.

2. Experience in customer service or similar roles preferred; candidates with an education industry background are highly valued.

3. Excellent communication, interpersonal, and customer service skills.

4. Strong ability to work independently, manage time efficiently, and complete tasks on schedule.

5. Proficiency in CRM systems and other related office software.

6. Positive work attitude, patience, and strong customer-oriented mindset.

7. Strong problem-solving ability, able to handle customer issues professionally and positively.

Work Schedule:

• Remote work: 40 hours per week, 5 days a week.

• Fixed shift will be confirmed before onboarding.

• Night shift: Malaysia Time 1:00 AM – 10:00 AM or 11:30 PM – 8:30 AM

Company Introduction:

Think Academy US, a subsidiary of TAL Education Group — a global leader in education — is an international educational institution specializing in mathematics. Headquartered in the United States, we are committed to providing high-quality math courses for students aged 3–18 worldwide, helping them build a solid foundation in mathematics while developing critical thinking and problem-solving skills.

As our business continues to expand and diversify, we are seeking a talented, dedicated, and responsible Remote Student Advisor (Customer Service). This part-time remote role focuses on providing course consultations to prospective students, proactively engaging potential customers, and delivering high-quality support to existing clients. The Student Advisor plays a vital role in maintaining our educational excellence and supporting our global learner community.

Job Title: Learning Consultant

Job type: Full-Time 40 hours/week

Location: Remote

Intended Start Date: ASAP

Pay: 3500MYR/month + Bonus

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We are a math-focused after-school program offering two core tracks: the Competition Track for advanced problem solvers and the School Common Core Track for strengthening fundamental math skills. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Your Role:

Think Academy U.S. is looking for a Part-Time Learning Consultant for our Elementary and Middle School courses. Learning Consultants provide expert guidance and personalized support to parents, ensuring that students’ needs are effectively met throughout their learning journey at Think Academy.

In this role, you will be responsible for managing leads from our official website — contacting families immediately after a placement test request is submitted, conducting follow-up calls, and analyzing students’ test reports to recommend the most suitable courses. You will also maintain ongoing communication with parents to ensure a smooth transition from trial to enrollment. This position requires strong communication skills, quick problem-solving, and a thoughtful, service-oriented mindset.

As a Remote Learning Consultant, your responsibilities include:

• Effectively addressing client inquiries about course offerings, schedules, teaching methods, and registration processes.
• Follow up with potential clients who register or inquire through Think Academy’s official website, ensuring timely engagement and personalized communication.
• Conduct consultation calls, text messages or emails to understand students’ academic goals and recommend appropriate courses.
• Building strong relationships with parents by understanding their children’s academic needs and recommending suitable programs.
• Manage leads generated from digital channels (website, ads, social media) — track their progress in the CRM system and take ownership of the full conversion process from first contact to enrollment.
• Developing and execute plans to meet weekly/monthly enrollment targets and improve resource conversion rates.
• Collaborate with the marketing and academic teams to give feedback on lead quality, user needs, and messaging effectiveness.
• Analyze personal performance data weekly and proactively adjust communication tactics to achieve and exceed enrollment goals.

What We're Looking For:

• Bachelor's degree required; a degree in Teaching, Education, or Mathematics is preferred.
• Minimum 1-2 years of experience in education consulting, inside sales, or customer success.
• Fluent in both English and Chinese, with strong communication skills and the ability to effectively engage with parents and students.
• Enthusiastic about education and helping students succeed; empathetic towards parents' needs and concerns.
• Highly organized, detail-oriented, and responsive — able to handle multiple leads simultaneously with accuracy.
• Strong problem-solving and emotional intelligence when addressing parents’ needs.
• Able to work 40 hours per week, approximately 6–7 hours per day, 6 days a week, with working hours from 6:00 AM to 1:00 PM and one day off during the weekday.
• Excellent teamwork and collaboration skills; Self-motivated and data-driven, with a passion for helping students succeed.

Pay & Benefits:

• Flexible Remote Work: Work from anywhere that suits you best!
• Paid Training: We invest in your success from day one.
• Commission-Structure: Base rate + bonus (according to conversion rate)+ attendance bonus
• Professional Growth: Opportunity to advance into senior consultant or team lead roles as you gain experience. Develop strong skills in client communication, data-driven conversion strategy, and educational consulting.
• Pay:
  • 1) Monthly base: 3500 MYR
  • 2) Monthly Bonus for full attendance: 200 MYR (No asking for absence during that month; work on time every day)
  • 3) Monthly Bonus for compliance of rules: 300 MYR (Fill in the conversion record table properly according to requirements) 
  • 4) Conversion Bonus: 50 MYR for each successful conversion to long-term course

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.