Your Opportunity

Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.

The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.

Your Benefits

• FLSA Status Non-Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

Customer Experience & Sales

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Property Administration

• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

The responsibilities listed above may not be all inclusive.

What We Require

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Operational Details

• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hour on-call rotation.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND6 #wearehiring #werehiring full-time / full time

Your Opportunity

At The Scion Group, we’re changing what student housing means. It’s bigger than beds and buildings. It’s about providing unique experiences and creating communities — both on and off campus — that feel like less like a place and more like a home.

The Porter provides a customer-centric focus to the care and maintenance of the outdoor features of a residential property, including landscaping of planting beds, lawn care, snow and ice removal from hard surfaces, and trash removal. Additionally, the Porter is responsible for the general cleanliness and upkeep of common area facilities including but not limited to, the pool and spa, club room, public rest rooms, laundry rooms, parking areas and exterior building lights. The Porter may also assist others with the general maintenance needs of the property, cleaning and moving services on an as-needed basis, always with a focus on professional services for residents.    

Your Benefits

• FLSA Status Non-Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Key attributes in our next team member 

• Customer-Centric Attitude 
• Solution-oriented
• Interpersonal Savvy; effective communicator  
• Motivator 

Responsibilities

• Maintains the physical condition of the property according to The Scion Group’s Standard Operating Procedures, OSHA and Industry standards. Performs physically demanding work to maintain the asset, and other property features to minimize liability concerns.
• Removes trash and other debris from the common areas on a continuous basis.
• Sweeps and removes debris from the curbs, parking areas, walkways and stairways as scheduled.
• Maintains and repairs loose stairwell treads.
• Maintains and repairs exterior lighting by replacing burned out bulbs and reporting inventory to supervisor.
• Mows all lawn areas of the property and remove clippings as scheduled.
• Rakes and removes leaves and other debris from landscaped areas.
• Applies weed and feed to lawn areas as scheduled; top seed and water areas as needed.
• Installs seasonal plantings, replacement shrubs and trees, decorative rock and water features.
• Trims and prunes trees and shrubs as directed.
• Maintains, adjusts and repairs irrigation system and fountains as needed.
• Cleans pool and spa in accordance with manufacturer specifications and code compliance.
• Performs routine maintenance and repairs to pool equipment, as directed.
• Knows the emergency procedures for the property, including the location and how to engage water and gas shutoff valves and access to sewer cleanouts and fuse panels.
• Promotes safety awareness to limit property loss and damage or injury to residents and visitors to the property.
• Adheres to all property policies and procedures.
• Keeps drainage grills on grounds clear of leaves.
• Pressure washes sidewalks, buildings, pool decks etc.
• Assists in snow removal at property, as required.
• Maintains required property uniform and presents a professional appearance and attitude.

The responsibilities listed above are not all inclusive.

Qualifications

• High School/GED or Trade School diploma and one year of full-time experience in some aspect of lawn/grounds maintenance, or an equivalent combination of education and experience.
• Efficient in reading instructions and documenting labor and materials.
• Certified Pool Operator (CPO) preferred.
• Record of punctuality and dependability, ability to work with under pressure of deadlines, schedule flexibility to accommodate after hour and weekend emergencies
• Demonstrates a sensitivity and understanding of the diverse population of residents and employees. Follows the company’s non-harassment and inclusion policies.   
• Possession of a valid driver’s license.