Your Opportunity

Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.

The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.

Your Responsibilities

Customer Experience & Sales

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Property Administration

• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

The responsibilities listed above may not be all inclusive.

What We Require

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Operational Details

• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hour on-call rotation.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

Your Opportunity

Scion is in search of a Porter/Gatekeeper to provide optimal care and maintenance of a residential property's common areas. The Porter is responsible for the general cleanliness and upkeep of common areas, indoor and outdoor. This position may also be required to assist with general maintenance needs, cleaning and moving services.

The Porter is customer-centric oriented and excels in a collegiate environment. This role demands initiative, an eye for detail and unwavering follow through. 

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

• Maintain the physical condition of the property according to The Scion Group’s Standard Operating Procedures, OSHA and Industry standards.
• Perform physically demanding work to maintain the asset, and other property features to minimize liability concerns.
• Remove trash and other debris from the common areas on a continuous basis.
• Sweep and remove debris from the curbs, parking areas, walkways and stairways as scheduled.
• Maintain and repair loose stairwell treads.
• Maintain and repair exterior lighting by replacing burned out bulbs and reporting inventory to supervisor.
• Mow all lawn areas, remove clippings as scheduled, trim all planting beds, rake and remove leaves and other debris from landscaped areas.
• Apply weed and feed to lawn areas as scheduled; top seed and water areas as needed.
• Install seasonal plantings, replacement shrubs and trees, decorative rock and water features.
• Trim and prune trees and shrubs as directed.
• Maintain, adjust and repair irrigation system and fountains as needed.
• Clean pool and spa in accordance with manufacturer specifications and code compliance.
• Perform routine maintenance and repairs to pool equipment, as directed.
• Know the emergency procedures for the property, including the location and how to engage water and gas shutoff valves and access to sewer cleanouts and fuse panels.
• Promote safety awareness to limit property loss and damage or injury to residents and visitors to the property.
• Keep drainage grills on grounds clear of leaves.
• Pressure-wash sidewalks, buildings, pool decks, etc.
• Assist in snow removal at property, as required.
• Undertake training related to job duties as deemed necessary.
• Maintain required property uniform and present a professional appearance and attitude.

The responsibilities listed above may not be all inclusive.

What We Require

• High school/GED or trade school diploma and one year of full-time experience in some aspect of lawn/grounds maintenance, or an equivalent combination of education and experience
• Efficient in reading instructions and documenting labor and materials
• Record of punctuality and dependability, ability to work with under pressure of deadlines, and schedule flexibility to accommodate after-hours and weekend emergencies
• Possession of a valid driver’s license
• Ability to stand 8 hours or longer per day and lift up to 100 lbs. as necessary

Operational Details

• Job location is at the assigned property.
• Serves in an “on-call” capacity, except during approved PTO periods.