Join a mission-driven oncology practice where your expertise in quality and patient safety directly improves the lives of patients facing cancer. As a Quality & Patient Safety Specialist, you’ll play a critical role in advancing evidence-based care, reducing risk, and shaping a culture of continuous improvement and accountability.

We offer the opportunity to collaborate with multidisciplinary teams, influence clinical outcomes through data-driven insights, and lead initiatives that enhance patient safety across the care continuum. You’ll be empowered to drive meaningful change, supported by leadership committed to excellence, innovation, and compassionate care.

JOB PURPOSE AND SUMMARY: 

Champion TOI’s mission-driven culture, with a focus on demonstrating our Core Values: Unwavering Integrity, Strive for Excellence, Genuine Empathy, and Better Together. In collaboration with the clinical quality and patient safety team, this role will recommend, develop, and implement various initiatives focused on enhancing the quality of care for TOI patients.    

ESSENTIAL DUTIES AND RESPONSBILITIES: 

Under the general direction of the Quality Manager, the Quality & Patient Safety Improvement Specialist is responsible for leading quality improvement and patient safety projects that drive improved patient outcomes. 

This role will be traveling up to 50%; time will be split between working remotely, and traveling to our clinics for site visits.

• Lead clinical quality improvement projects to close gaps in care for TOI patient population (i.e., tracking preventive screenings).
• Strong project management skills.
• Support TOI patient safety efforts: review adverse event reports to determine severity level, perform root cause analysis, and collaborate with patient care team to review/revise protocols.
• Perform routine site audits to ensure TOI clinics are carrying out patient safety best practices.
• Work on ASCO QOPI quality measures with our ASCO QOPI Quality Nursing Specialist
• Develop education and training materials for nursing team. Train providers and staff in patient safety and quality improvement tools and practices. 
• Regularly review quality measures and project performance with Quality Management team, TOI Providers, Operations, and other key stakeholders. 
• Communication and collaborate with patient care teams to discuss patient safety and quality improvement efforts.
• Facilitate project workshops with patient care and operations teams.
• Track, measure, and maintain comprehensive project documentation for all assigned projects. Report on progress regularly to the Quality Manager.
• Respond to quality improvement inquiries.

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING: 

• Bachelor’s degree in healthcare, nursing, or related field; or equivalent combination of education/experience.
• Minimum of 2 years’ experience in quality improvement, healthcare, or equivalent experience required. 
• Lean/Six Sigma Certification preferred.

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Demonstrated ability to manage, organize and prioritize workload in a timely accurate manner and ability to function independently.
• Knowledge of industry standards and quality improvement principles.
• Highly organized with strong attention to detail and sense of ownership.
• Demonstrated analytical knowledge and ability to assess performance against metrics.
• Demonstrated interpersonal, communications, team building, and quality improvement skills.
• Excellent interpersonal, verbal, and written communication skills
• Critical thinking: ability to identify root causes and implement creative solutions.
• Computer proficiency in Microsoft Office products including Word, Excel, and Outlook.

PHYSICAL WORKING REQUIREMENTS: 

The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment. 

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Offsite work environments may vary.

At TOI, the Manager of Talent Development helps people discover their potential and build meaningful, purpose-driven careers in oncology care. You will shape the learning experiences that lift our teammates, strengthen our leaders, and create a culture where growth fuels better outcomes for the patients we serve. This role is your opportunity to make a lasting impact on people, culture, and care delivery.

The Manager, Talent Development is a hands-on role responsible for designing and delivering innovative learning and development strategies that empower teammates to grow and thrive throughout their career journey. This role oversees the organization’s Learning Management System (Cornerstone) and ensures a seamless experience for learners. The Manager will create programs that accelerate high-potential talent, build a strong leadership pipeline, and foster a culture of continuous learning aligned with organizational goals.

In partnership with the Vice President, People and People leadership team, The Manager will develop a talent development infrastructure which creates a disciplined and strategic approach to how TOI develops the individual, team, and organizational levels. The leader will demonstrate successfully how to apply learning development theories and practices and develop and design organizational training and programs to drive value to the business. 

ESSENTIAL DUTIES AND RESPONSBILITIES:

• Learning Platform Management:
  • Administer and optimize the Cornerstone Learning Management System (LMS) to ensure functionality, usability, and engagement.
  • Partner with IT and vendors to troubleshoot issues and implement enhancements.
• Career Development Strategy:
  • Design and implement development experiences tailored to each stage of a teammate’s career lifecycle.
  • Create programs that accelerate high-potential talent and ensure a consistent leadership pipeline.
• Consulting & Coaching:
  • Serve as a trusted advisor to managers and teammates on development opportunities and career growth strategies.
  • Provide coaching and guidance to support individual and team development goals.
• Curriculum Design & Communication:
  • Define, market, and communicate a skills- and competency-based core curriculum for all levels of the organization.
  • Develop engaging content and ensure alignment with organizational priorities and culture.

• Measurement & Continuous Improvement:
  • Track and analyze program effectiveness using data-driven insights.
  • Recommend improvements to enhance learning impact and engagement.
• Organizational Support and Culture Responsibilities
  • Performs other duties and supports organizational initiatives as assigned.
  • Extended hours may be needed during peak periods.
  • Occasional travel to clinics for training delivery or meetings.
  • Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience implementing and managing a LMS (Cornerstone preferred).
• Strong facilitation, coaching, and consulting skills.
• Ability to design and implement scalable development programs.
• Excellent communication and stakeholder management skills.
• Demonstrated project management skills.
• Verbal communication is essential both in person and over the phone

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

• Bachelor’s degree in Human Resources, Organizational Development, or related field.
• 5+ years experience in Learning & Development, Talent Management, or Organizational Development.
• Healthcare industry experience preferred

Online Event - Medical Assistants Career Event May 20, 5PM Pacific

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At The Oncology Institute of Hope & Innovation, Patient Scheduling Coordinators are the first connection for patients starting their cancer journey, ensuring they feel supported from the very beginning. Guided by our mission to heal and empower through compassion, innovation, and state-of-the-art care, you’ll play a vital role in delivering a welcoming and patient-centered experience.

JOB PURPOSE AND SUMMARY:

The New Patient Scheduling Coordinator is responsible for patient scheduling services including phone calls, patient registration, and scheduling new patients.

ESSENTIAL DUTIES AND RESPONSBILITIES:

• Answer incoming calls from potential patients and referral sources.
• Manage patient calls within expected volume levels and key performance metrics.
• Monitor and complete patient call backs, as necessary.
• Register new patients; obtains all relevant demographic and insurance information.
• Schedule new patients’ referrals received via fax or provided by new insurance contracts.
• Mail or email new patient paperwork in a timely manner.
• Cross-train in other job duties as time allows and as coordinated with management.
• Responsible for daily duties assigned by supervisor/manager.
• Work within Excel logs for patient information recordkeeping.
• Perform additional projects as needed, such as transition of care per incoming contracts, or other duties as requested by supervisor, manager, or administrator.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to utilize computer-based online scheduling programs.
• Knowledge of insurance company’s procedures and policies.
• Knowledge of HIPAA rules & regulations preferred.
• Knowledge of medical terminology. Medical Oncology preferred.
• Proficiency in Microsoft Office, Word, Excel, and Internet.
• Excellent customer service skills.
• Excellent verbal and written communication skills.

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

• High School Diploma or equivalent.
• Minimum one year of related scheduling experience.
• Oncology experience strongly preferred.
• Bilingual in Spanish and English

PHYSICAL WORKING REQUIREMENTS:

The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Join The Oncology Institute and bring your accounting expertise to a mission driven organization that heals and empowers patients through compassion, innovation, and state of the art medical care. In this role, your work will strengthen the financial integrity, reporting accuracy, and operational discipline that help TOI deliver exceptional cancer care with unwavering integrity and a constant drive for excellence. You will also have the opportunity to mentor teammates, improve processes, and work better together in support of patients, providers, and the broader organization. 

JOB PURPOSE AND SUMMARY: 

Analyzes and records financial data, ensures accurate and timely financial reporting. Competes and oversees tasks related to month end close such as Fixed Assets, Prepaids, Payroll, Lease accounting and various general and administrative expenses and accruals.

ESSENTIAL DUTIES AND RESPONSBILITIES: 

• Responsible for the preparation of general ledger entries as needed to ensure completeness and accuracy of the financial results in accordance with GAAP
• Responsible for monthly account reviews to ensure proper coding and determine if accruals are needed
• Oversees and reviews the preparation of monthly account reconciliations, month-end and quarter-end variance analysis
• Completes general accounting analyses and schedules provided to external auditors
• Leads SOX internal control monitoring requirements, SEC reporting, external auditors and other financial reporting processes
• Contribute to strategic planning as it relates to budgeting and forecasting
• Serves as a subject matter expert guiding and reviewing work completed by General Ledger Accountant I
• Supports in training, and mentoring teammates, drives positive morale and sets an example for other teammates.
• Participate in company meetings, webinars and conference calls
• Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members.
• Other duties as assigned in response to changing business conditions and requirements

 KNOWLEDGE, SKILLS, AND ABILITIES: 

• Strong communication and interpersonal skills. 
• Strong Excel skills, including pivot tables and relational queries (e.g., lookups) 
• Ability and desire to work independently with little guidance. 
• Excellent communication skills 
• Advanced knowledge in Microsoft Excel
• Excellent accounting and operational skills with a strong understanding of GAAP and internal controls
• Excellent written and verbal communication skills; ability to establish strong partnerships with all levels of management both internally and externally
• Able to work efficiently and effectively, both in teams and independently, in order to manage multiple tasks and/or projects with hard deadlines
• Demonstrated ability to adapt to changing circumstances and environment, strong analytical, critical thinking and organizational skills, attention to detail and ability to identify and implement process improvement capabilities

REQUIRED EXPERIENCE, EDUCATION, AND/OR TRAINING: 

• Bachelor’s degree in Accounting, Finance, Business or equivalent
• 5 or more years of related accounting experience
• Experience and knowledge in Lease Accounting, Prepaids and Accruals preferred
• Experience with Sage Intacct or similar accounting systems preferred
• Experience in healthcare industry and public accounting preferred
• Public accounting and CPA preferred

PHYSICAL WORKING REQUIREMENTS: 

The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment. 

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

#healthcareaccounting #accounting #publicaccounting

As we grow, we recognize the challenges of a competitive job market, and we need your support. We are actively seeking experienced Hematology Oncology Physicians to join our thriving teams in Southern California and Las Vegas, Nevada. To show our appreciation, we’re offering a $10,000 referral payment for each successful physician referral. If the candidate you refer is hired, you’ll receive this one-time payment!

Physician Referral Program- How it works

Referral Process

Step 1: Enter your contact information

Step 2: Follow the prompts to enter the Physician you’re referring to us.

Step 3: Within 72 hours you will receive a confirmation email from The Oncology Institute acknowledging the referral.

Program Details

Eligibility Criteria for Referrers:

Non-employees, alumni, or partners.  

Referrers must be 18 years or older.

The referral must be acknowledged by both the referrer and the candidate.

Exclusions: Professional recruiters, agencies, current customers, or anyone affiliated with the hiring process.

Eligible Candidates

Must not have applied to the company within the last 12 months.

Must be hired for a full-time role.

Must be eligible for work within the United States without Sponsorship.

Must be a BC/BE Hematology Oncology Physician.

Referral Payment Terms

$10,000 payment paid after the candidate start date.

All referral payments are made via one-time payment. If the candidate is hired, you will be contacted by The Oncology Institute of Hope and Innovation to verify your contact information and process your payment. 

Please follow the simple prompts on the careers site to complete your referral submittal.