Museum of Science
As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.
The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all.
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Manager, Visitor Services
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Museum of Science, Boston
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.
Who We Are
As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.
The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.
Why We Need You
The Visitor Services Manager plays a critical leadership role in delivering a seamless, welcoming, and operationally excellent guest experience across the Museum. This role leads front-line teams while owning performance management, operational execution, and continuous improvement, ensuring our people, systems, and services scale effectively with the needs of our audiences and the institution.
What You’ll Accomplish
- Lead and develop high-performing Visitor Services teams through coaching, accountability, and structured performance management.
- Own operational excellence across admissions, ticketing, information services, and publicfacing venues.
- Manage workforce operations including scheduling, payroll, and time & attendance accuracy.
- Analyze operational and sales metrics and translate insights into improvements.
- Serve as an escalation point for complex guest and employee issues.
- Partner with HR and senior leadership on employee relations and compliance.
- Drive continuous improvement and strategic initiatives.
- Model effective delegation and prioritization, balancing visibility on the floor with accountability for team performance, systems, and sustained operational results
Schedule: Sunday-Thursday
What We’re Looking For (Competencies)
- People Leadership & Development: Builds trust, sets clear expectations, and develops others through coaching, feedback, and accountability. Actively identifies talent, supports growth, and addresses performance issues directly and constructively.
- Operational & Strategic Thinking: Understands how daily decisions impact broader operational, financial, and guest experience outcomes. Uses data and judgment to prioritize, adjust, and improve systems and processes.
- Execution & Follow-Through: Brings structure to complex environments, ensures work gets done consistently and correctly, and holds self and others accountable for results.
- Communication & Influence: Communicates clearly and confidently with front-line staff, peers, and leaders; navigates difficult conversations with professionalism and clarity.
- Problem Solving & Judgment: Assesses situations quickly, balances guest needs with operational realities, and makes sound decisions in high-volume, fast-paced environments.
Job-Specific Requirements
- Demonstrated experience managing and developing front-line teams in a high-volume, customer-facing environment
- Experience with performance management, coaching, documentation, and employee relations
- Experience overseeing scheduling, payroll, and time & attendance processes
- Strong operational aptitude, including cash handling, revenue controls, and point-of-sale systems
- Proficiency with systems such as Ticketure, Salesforce, Smartsheet, scheduling tools, and Microsoft Office
- Ability to work a flexible schedule including weekends, holidays, and peak operational periods
How We Work-Our Values
Mission-Focused: We inspire a lifelong love of science in everyone.
Audience-Driven: Everything we do begins with the people we serve.
Innovative: We are curious, take smart risks, share responsibility, and own outcomes.
Generous: We offer time and energy towards common goals.
Ready to apply?
Apply to Museum of Science
Manager, Visitor Services
Share this job
Museum of Science, Boston
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.
Who We Are
As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.
The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.
Why We Need You
The Visitor Services Manager plays a critical leadership role in delivering a seamless, welcoming, and operationally excellent guest experience across the Museum. This role leads front-line teams while owning performance management, operational execution, and continuous improvement, ensuring our people, systems, and services scale effectively with the needs of our audiences and the institution.
What You’ll Accomplish
- Lead and develop high-performing Visitor Services teams through coaching, accountability, and structured performance management.
- Own operational excellence across admissions, ticketing, information services, and publicfacing venues.
- Manage workforce operations including scheduling, payroll, and time & attendance accuracy.
- Analyze operational and sales metrics and translate insights into improvements.
- Serve as an escalation point for complex guest and employee issues.
- Partner with HR and senior leadership on employee relations and compliance.
- Drive continuous improvement and strategic initiatives.
- Model effective delegation and prioritization, balancing visibility on the floor with accountability for team performance, systems, and sustained operational results
Schedule: Tuesday-Saturday
What We’re Looking For (Competencies)
- People Leadership & Development: Builds trust, sets clear expectations, and develops others through coaching, feedback, and accountability. Actively identifies talent, supports growth, and addresses performance issues directly and constructively.
- Operational & Strategic Thinking: Understands how daily decisions impact broader operational, financial, and guest experience outcomes. Uses data and judgment to prioritize, adjust, and improve systems and processes.
- Execution & Follow-Through: Brings structure to complex environments, ensures work gets done consistently and correctly, and holds self and others accountable for results.
- Communication & Influence: Communicates clearly and confidently with front-line staff, peers, and leaders; navigates difficult conversations with professionalism and clarity.
- Problem Solving & Judgment: Assesses situations quickly, balances guest needs with operational realities, and makes sound decisions in high-volume, fast-paced environments.
Job-Specific Requirements
- Demonstrated experience managing and developing front-line teams in a high-volume, customer-facing environment
- Experience with performance management, coaching, documentation, and employee relations
- Experience overseeing scheduling, payroll, and time & attendance processes
- Strong operational aptitude, including cash handling, revenue controls, and point-of-sale systems
- Proficiency with systems such as Ticketure, Salesforce, Smartsheet, scheduling tools, and Microsoft Office
- Ability to work a flexible schedule including weekends, holidays, and peak operational periods
How We Work-Our Values
Mission-Focused: We inspire a lifelong love of science in everyone.
Audience-Driven: Everything we do begins with the people we serve.
Innovative: We are curious, take smart risks, share responsibility, and own outcomes.
Generous: We offer time and energy towards common goals.
Ready to apply?
Apply to Museum of Science
Operations Representative #203
Share this job
Museum of Science, Boston
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.
Who We Are
As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.
The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.
What You will Accomplish
The Operations Representative plays a key role in delivering a positive, memorable guest experience. This proactive team member is responsible for welcoming guests and handling admissions and operations in high-traffic areas such as the exhibit hall entrance, 4D Theater, school group check-in, special exhibits, Public Science Common, and the Theater of Electricity.
- Participate in Museum initiatives to support the Museum’s commitment to providing your guests and colleagues with a welcoming and comfortable environment.
- Provide friendly, professional service by offering accurate information and assistance to guests. Address their needs promptly, resolve issues effectively, and seek support when necessary. Represent the Visitor Services Department and the Museum positively, ensuring all interactions reflect the Museum’s commitment to a world-class, welcoming experience.
- Welcome and admit guests to venues by scanning tickets and memberships, managing capacity, and enforcing admission policies to ensure efficient and friendly entry.
- Operate the theaters, venues and provide support to other Divisional needs to deliver safe, high-quality guest experience by following safety protocols, maintaining cleanliness, ensuring equipment functions properly, reporting issues, and providing accessibility equipment as needed.
- Ensure a smooth and welcoming experience for school groups by confirming guest counts for payment, communicating policies to chaperones, managing belongings, and independently coordinating organized lunch rotations.
- Assist in evacuating visitors from the building during emergencies calmly and helpfully
- Perform other work-related duties as required by the Manager
The work hours for this position will be
- Monday-9:30am-4pm, Friday-4:45pm-9:00pm and Saturday 9:30am-4pm
What We Are Looking For
- Professional Integrity: Ability to carry out professional activities honestly, respectfully, and ethically. To engender a climate of trust and fairness in all dealings with colleagues and the public within and outside the institution.
- Calm under pressure: Maintains stable performance when under heavy pressure or stress. Experience in high guest volume, fast-paced settings. Proven experience multi-tasking in a calm and efficient manner.
- Enthusiasm: Exhibits passion and excitement over Has a can-do attitude. Ability to match guest interest to Museum offerings and effectively upsell additional offerings to meet sales goals.
- Attention to detail: Does not let important details slip through the cracks or derail a project.
- Customer service: Provides excellent customer service to everyone they interact with in the museum.
- Physical Demands: This position requires occasional lifting (10–15 lbs), pushing, and pulling (15–30 lbs), and frequent carrying of items weighing less than 5 lbs. The role involves standing 50% of the time, walking 40%, and sitting approximately 10%. Regular physical activities include reaching, handling, balancing, crouching, and both ordinary and oratory talking. The position also demands ordinary hearing, visual acuity, and depth perception. Climbing, stooping, crawling, kneeling, and color vision are not routine requirements.
- Multilingual
How We Work-Our Values
Mission-Focused: We inspire a lifelong love of science in everyone.
Audience-Driven: Everything we do begins with the people we serve.
Innovative: We are curious, take smart risks, share responsibility, and own outcomes.
Generous: We offer time and energy towards common goals.
Ready to apply?
Apply to Museum of Science