Job Title: Automation Engineer 
Department: Panther Insights
Reports To:  Director, Business Intelligence
FLSA: Exempt
Employment Type: Full-Time On-Site
Location: Florida Panthers Hockey Club

Position Overview

We are seeking an Automation Engineer with 1–3 years of experience to partner with departments across the Florida Panthers organization — from Marketing and Ticket Sales to Corporate Partnerships, Finance, Retail, and Venue Operations — to identify high-value automation opportunities and ship the tools that capture them. Operating 100% on-site at our Sunrise offices, this role combines backend engineering with stakeholder-facing work; you will spend meaningful time understanding how the business actually operates and translate that knowledge into Python-based scripts, integrations, and AI agent tools that eliminate manual effort. While we value process-improvement or business-systems experience, we are primarily looking for a hands-on builder with elite Python skills who is excited to write code that has direct, visible impact on a championship organization.

Key Responsibilities

• Partner with internal departments to shadow workflows, identify pain points, and scope automation opportunities that translate manual effort into measurable time savings.
• Design and build Python-based automation scripts, integrations, and agent tools that connect internal systems via APIs and webhooks.
• Contribute to our internal AI agent platform by building agents that automate repetitive, template-based, or judgment-light work across departments.
• Document existing workflows clearly and produce simple analyses to support build-vs-buy and prioritization decisions.
• Contribute small interface features to internal applications when an automation requires a user-facing component.
• Present findings, demos, and recommendations to non-technical stakeholders, translating technical work into a clear commercial narrative.
• Collaborate closely with the Platform Engineer and Product Engineer on shared infrastructure, interfaces, and integration points.

Qualifications

Required:

• Bachelor’s degree in Computer Science, Information Systems, Data Analytics, Business Analytics, or a related field.
• 1–3 years of experience in software engineering, business systems, process automation, or a similar hands-on technical role.
• Solid proficiency in Python, with a focus on writing maintainable, production-ready automations and integrations.
• Demonstrated experience working with REST APIs, webhooks, and integrating disparate business systems.
• Comfort writing SQL to extract and validate data from relational databases.
• Exceptional written and verbal communication; proven ability to explain technical work clearly to non-technical audiences.
• Ability to work full-time, on-site at our Sunrise, FL offices. This role is based 100% in-person to support close collaboration with the broader BI team and cross-functional stakeholders.

Preferred:

• Experience automating workflows across business systems used in CRM, marketing, finance, or operations.
• Familiarity with cloud-based infrastructure within the AWS ecosystem (S3, Lambda, etc.) and workflow orchestration tools (e.g., Prefect).
• Exposure to LLM applications, prompt engineering, or AI agent frameworks.
• Experience producing simple business analyses or process documentation alongside automation work.
• A passion for sports analytics or previous experience within the sports and entertainment industry.

Team & Environment

You will join a lean, fast-moving Data Science team where creativity and speed are essential. We operate in a championship-winning environment that is structured yet agile; you will often be given open-ended business problems that require you to be both the architect and the builder of the solution. We are looking for a teammate who is eager to apply technical craft to the exciting world of professional sports.

Position Type/Expected Hours of Work:
This position is on-site in our Sunrise, FL offices (no remote work is available).  This is an exempt salaried position. Must be able to work flexible hours including nights, weekend, and occassional holidays.

Job Title: Product Engineer
Department: Panther Insights
Reports To:  Director, Business Intelligence
FLSA: Exempt
Employment Type: Full-Time
Location: Florida Panthers Hockey Club

Position Overview

We are seeking a Product Engineer with 1–3 years of experience to serve as the front-end specialist on our Data Science team, building the internal web applications that turn backend services and AI capabilities into intuitive, well-designed interfaces for users across the organization. Operating 100% on-site at our Sunrise offices, this role solves the problem of fragmented tools by translating complex data products and AI-powered workflows into clear, usable interfaces for departments ranging from Marketing and Ticket Sales to Finance and Venue Operations. While we value formal UI/UX or design training, we are primarily looking for an engineer with strong product sensibility and a track record of shipping polished interfaces; if you bring the visual logic and technical horsepower, we will provide the industry context and the platform to see your work directly influence a championship organization.

Key Responsibilities

• Design and build features within our internal web applications, transforming backend services and AI capabilities into clear, usable interfaces for users across the organization.
• Implement UI components following the team’s established design system and brand standards, ensuring a consistent, world-class aesthetic across all internal products.
• Consume backend APIs built by the Platform Engineer and Automation Engineer to deliver complete, end-to-end user experiences.
• Translate the needs of internal users — across many departments — into clear information architecture and intuitive workflows that facilitate strong data literacy across the organization.
• Apply front-end testing, accessibility, and performance practices as standard parts of the development lifecycle.
• Participate in design discussions and component-library decisions, contributing to a coherent product surface across the team’s portfolio of internal applications.
• Collaborate closely with the Platform Engineer, Automation Engineer, and senior staff on integration points, feature scope, and the look-and-feel of customer-facing AI experiences.

Qualifications

Required:

• Bachelor’s degree in Computer Science, Human-Computer Interaction, Digital Media, Design, or a related field.
• 1–3 years of experience in front-end engineering, full-stack engineering, or a similar product-focused role with a portfolio of shipped user interfaces.
• Solid proficiency in modern front-end development, including hands-on experience with a component-based UI framework and a contemporary CSS approach.
• Strong fundamentals in front-end web technologies and modern build/tooling environments, with comfort in version control (Git) and standard package managers.
• Demonstrated eye for detail, product craft, and the ability to translate business requirements into polished, intuitive interfaces.
• Exceptional ability to present design and engineering decisions to stakeholders, explaining trade-offs through both a user-experience and a commercial lens.
• Ability to work full-time, on-site at our Sunrise, FL offices. This role is based 100% in-person to support close collaboration with the broader BI team and cross-functional stakeholders.

Preferred:

• Experience building data-heavy interfaces such as dashboards, reporting suites, tables with filtering, or interactive charts.
• Familiarity with authentication flows (e.g., Cognito, OAuth, SSO) and deploying front-end applications to cloud environments.
• Exposure to LLM-powered interfaces, including chat UIs, streaming responses, or other AI-assisted user experiences.
• Working knowledge of Python for occasional scripting or backend collaboration.
• Formal training or experience in UI/UX design, particularly for analytical software or enterprise-level tools.
• A passion for sports analytics or previous experience within the sports and entertainment industry.

Team & Environment

You will join a lean, fast-moving Data Science team where creativity and speed are essential. We operate in a championship-winning environment that is structured yet agile; you will often be given open-ended business problems that require you to be both the architect and the builder of the solution. We are looking for a teammate who is eager to apply technical craft to the exciting world of professional sports.

Position Type/Expected Hours of Work:

This is a full-time salaried (exempt) position. This role is 100% in-person in our Sunrise Florida offices; remote or hybrid work is not available. Must be able to work flexible hours including nights, weekends, and holidays as needed to support game-day operations.

Job Title: Platform Engineer
Department: Panther Insights
Reports To:  Director, Business Intelligence
FLSA: Exempt
Employment Type: Full-Time
Location: Florida Panthers Hockey Club

Position Overview

We are seeking a Platform Engineer with 1–3 years of experience to join our Data Science team and help build the backend infrastructure that powers our internal AI applications, automations, and data products. Operating 100% on-site at our Sunrise offices, you will work hands-on with our AWS-based platform — designing the services, pipelines, and orchestration logic that the rest of the engineering team builds upon. While we value experience with applied AI or cloud infrastructure, we are primarily looking for a strong engineering foundation with elite Python skills; if you bring the technical horsepower, we will provide the industry context and the platform to see your work directly support a championship organization.

Key Responsibilities

• Design, build, and maintain backend services in Python that run on our AWS infrastructure (ECS/Fargate, SQS, RDS, Lambda) and serve as the foundation for AI applications across the organization.
• Architect and contribute to data pipelines that move information between Redshift, internal applications, and AI agents, ensuring our infrastructure is efficient, reliable, and scalable.
• Extend our internal AI agent platform by writing services that support agents, integrations, and orchestration logic for use cases across every revenue-generating department.
• Build and manage cloud infrastructure as code using Terraform, transforming manual configuration into production-grade, repeatable deployments.
• Establish and maintain monitoring, logging, and cost-tracking practices to guarantee the reliability and efficiency of all production services.
• Build and maintain automated deployment pipelines (CI/CD) and participate in code reviews and architectural discussions with the broader engineering team.
• Collaborate closely with the Automation Engineer and Product Engineer on shared services and integration points that span the full stack.

Qualifications

Required:

• Bachelor’s degree in Computer Science, Software Engineering, Data Engineering, or a related technical field.
• 1–3 years of experience in backend engineering, platform engineering, data engineering, or a similar infrastructure-intensive role.
• Solid proficiency in Python, with a focus on writing maintainable, production-ready code for backend services.
• Hands-on experience designing and operating services on a major cloud platform; AWS strongly preferred.
• Working knowledge of relational databases (e.g., Postgres, Redshift) and SQL.
• Experience with version control (Git), Docker, and Linux command-line environments.
• Ability to work full-time, on-site at our Sunrise, FL offices. This role is based 100% in-person to support close collaboration with the broader BI team and cross-functional stakeholders.

Preferred:

• Experience with infrastructure-as-code tools such as Terraform.
• Experience with workflow orchestration (e.g., Prefect) and event-driven architectures using message queues.
• Exposure to LLM applications, retrieval-augmented generation (RAG), vector databases, or AI agent frameworks.
• Experience building and maintaining REST APIs or other service interfaces consumed by internal applications.
• A passion for sports analytics or previous experience within the sports and entertainment industry.

Team & Environment

You will join a lean, fast-moving Data Science team where creativity and speed are essential. We operate in a championship-winning environment that is structured yet agile; you will often be given open-ended business problems that require you to be both the architect and the builder of the solution. We are looking for a teammate who is eager to apply technical craft to the exciting world of professional sports.

Position Type/Expected Hours of Work:

This is a full-time salaried (exempt) position. This role is 100% in-person in our Sunrise Florida offices; remote or hybrid work is not available. Must be able to work flexible hours including nights, weekends, and holidays as needed to support game-day operations.

Job Title: Analytics Engineer
Department: Panther Insights
Reports To:  Director, Business Intelligence
FLSA: Exempt
Employment Type: Full-Time
Location: Florida Panthers Hockey Club

Position Overview

We are seeking an Analytics Engineer with 1–3 years of experience to join our Business Intelligence team. This role is designed for a technical problem-solver who enjoys architecting the data logic that powers a championship-winning commercial strategy. Operating 100% on-site at our Sunrise offices, you will collaborate directly with our team in a fast-paced environment to serve as the critical bridge between our technical data architecture and the mathematical frameworks that dictate our business operations. This position is perfect for someone with a strong foundation in SQL and Python, a passion for working with data at scale, and a desire to be at the heart of the action in the sports and entertainment industry.

Key Responsibilities

• Architect and define the core data models and semantic layers within Amazon Redshift to serve as the primary foundation for all organizational reporting and Tableau visualizations.
• Write and maintain high-performance Python and SQL to automate complex data streams, utilizing AWS services to ensure our infrastructure is efficient and scalable.
• Act as a technical consultant to our data analysts, translating business requirements into precise data structures that allow the team to influence departmental strategy.
• Build and implement automated testing and monitoring frameworks to guarantee 100% data integrity before insights reach the executive decision-making table.
• Assist in the containerization and deployment of data workflows using Docker and Prefect, transforming manual or legacy processes into scalable, production-grade solutions.
• Continuously optimize query performance and data warehouse logic to ensure that diverse commercial data streams are unified into fast, revenue-driving insights, while minimizing cost.
• Build and maintain automated deployment pipelines (CI/CD).

Qualifications

Required:

• Bachelor’s degree in Computer Science, Statistics, Data Engineering, Information Systems, or a related technical field.
• 1-3 years of experience in analytics engineering, data engineering, database management, or a similar data-intensive role.
• Advanced proficiency in SQL, with a focus on writing optimized, cost-efficient queries and managing complex logic within Redshift.
• Solid experience using Python for data processing, automation, and interacting with APIs.
• Hands-on experience designing and maintaining production-level ETL/ELT pipelines and data models.
• Familiarity with Tableau, specifically in managing data sources and ensuring a clean, performant semantic layer for end-users.
• Ability to work full-time, on-site at our Sunrise, FL offices. This role is based 100% in-person to support close collaboration with the broader BI team and cross-functional stakeholders.

Preferred:

• Experience with workflow orchestration using Prefect and containerization with Docker.
• Knowledge of cloud-based infrastructure within the AWS ecosystem (S3, Lambda, etc.).
• Experience working with large-scale datasets for analytics or machine learning initiatives.
• Experience building automated data quality checks and validation layers within an ETL/ELT lifecycle
• A passion for sports analytics or previous experience within the sports and entertainment industry.

Team & Environment

You will join a lean, fast-moving Business Intelligence team where creativity and speed are essential. We operate in a structured environment, but our tasks are often open-ended and require someone who learns quickly and is creative with technical solutions. We are looking for a self-starter who thrives in an agile setting and is eager to contribute to the continued success of the Florida Panthers.

Position Type/Expected Hours of Work:

This is a full-time salaried (exempt) position. This role is 100% in-person in our Sunrise Florida offices; remote or hybrid work is not available. Must be able to work flexible hours including nights, weekends, and holidays as needed to support game-day operations.

PROJECT MANAGER

Project Management Office  |  Reports to Chief Operating Officer

Full-Time  |  Senior Individual Contributor

About the Role

The Florida Panthers are two-time Stanley Cup Champions — and we’re just getting started. Fueled by two championships and a fanbase that is growing faster than nearly any franchise in professional hockey, the Panthers are entering a new chapter defined by ambition, innovation, and a deliberate commitment to doing things differently. We are not content to be a great hockey team. We are building a world-class sports and entertainment enterprise — one that sets the standard for how professional sports franchises operate, grow, and connect with their communities. This is a rare opportunity to join a high-performing Project Management Office at the center of that transformation — directly supporting the COO and driving enterprise-wide initiatives across revenue, operations, capital investment, strategy, and fan growth.

This role is not for the faint of heart. You will manage complexity across multiple simultaneous workstreams, work with senior leaders who expect sharp thinking and clear communication, and be accountable for keeping mission-critical projects moving — on time, on budget, and with every stakeholder informed. In return, you'll have visibility, autonomy, and the chance to leave a real mark.

What You’ll Own

Enterprise Program Management

• Own the end-to-end lifecycle of high-priority, cross-functional programs — from charter and scope definition through execution, closeout, and post-mortem. You will hold teams accountable to timelines and deliverables without the luxury of direct authority.

Executive Communication

• Synthesize complex, multi-threaded project information into crisp, structured briefings for C-suite and senior leaders. Translate ambiguity into clarity — in written updates, executive decks, and live presentations.

Stakeholder Orchestration

• Build trusted relationships across the organization. Identify misalignment early, facilitate hard conversations, and ensure every function with a stake in a project stays informed, engaged, and unblocked.

Risk and Issue Management

• Proactively surface risks before they become problems. Develop contingency plans. Escalate with the right context and the right recommendation — not just the problem.

Process and Rigor

• Bring structure to ambiguous situations. Develop and maintain project management frameworks, reporting cadences, and governance processes that scale with the organization.

Cross-Functional Leadership

• Partner with Finance, Operations, Strategy, Marketing, Technology, and other functions to align priorities, resolve conflicts, and drive decisions in environments where authority is earned, not given.

AI-Enabled & Agentic Workflows

• Architect and operationalize AI-enabled, agent-driven project workflows to automate reporting, forecast risks, and accelerate decision cycles — transforming traditional PMO functions into a real-time, data-driven execution engine.

What We’re Looking For

Experience & Credentials

• 5–10 years of Program or Project Management experience, with a track record of successfully delivering enterprise-scale, cross-functional initiatives
• Demonstrated experience managing projects across diverse domains — revenue programs, operational transformation, capital expenditure (CAPEX), strategic initiatives, or audience/fan development
• Experience working in or alongside highly rigorous industries such as aerospace & defense, big tech, management consulting, financial services, or similarly demanding environments
• Bachelor’s degree required; advanced degree (MBA, MS, or equivalent) strongly preferred
• PMP, PgMP, or equivalent certification preferred but not required — we care more about your actual capabilities than credentials

Core Competencies

• Exceptional written and verbal communication — you write with precision, speak with confidence, and tailor your message to your audience without losing substance
• Structured thinking — you instinctively organize information into frameworks, identify what’s signal versus noise, and present complexity in ways people can act on
• High EQ and no ego — you listen as well as you lead, build trust quickly, and operate with the humility to know that great outcomes require great relationships
• Bias for action — you don’t wait for perfect information; you move with urgency, make smart decisions under ambiguity, and know when to push and when to pause
• Relentless follow-through — things don’t fall through the cracks on your watch; you are the person the organization relies on to keep the trains running
• Comfortable operating in white space — you thrive when the path is unclear and see ambiguity as an opportunity, not a threat

Who You Are

You are someone who takes pride in the craft of program management. Not because of the title or the authority, but because you understand the leverage it creates. You make the people around you sharper. You make organizations move faster. You are a culture-carrier who earns trust by being reliably excellent — prepared, calm under pressure, transparent when things go sideways, and relentlessly focused on outcomes over optics.

You come from an environment that demanded precision and accountability, and you’re ready to bring that rigor to a mission that feels personal. You want to build — not just maintain.

Representative Areas of Work

Depending on organizational priorities, you can expect to manage initiatives in areas including:

Why This Role

• Direct line to the COO — you will have genuine visibility into the organization’s most important priorities
• Enterprise scope — you won’t be managing a single function; you’ll be operating at the intersection of the entire business
• Meritocratic culture — we evaluate people on outcomes and character, not pedigree or politics
• Meaningful work — we are building something people care deeply about, and so will you
• Talented, driven colleagues — we hire people who make everyone around them better

We are an equal opportunity employer. We celebrate diverse backgrounds and are committed to creating an inclusive environment where every team member can do the best work of their career.

Job Title: Graphic Designer / Sr. Graphic Designer (Dependent on Experience)
Department: Marketing
Reports To: Creative Director
FLSA: Exempt
Employment Type: Full-Time
Location: Amerant Bank Arena (On-Site)

Job Summary:

The Florida Panthers are looking for a craft-obsessed designer with a strong foundation in typography, layout, and logo/identity work. This role is for someone who sweats the details – kerning, hierarchy, mark-making – and brings that precision to every asset, from campaign systems to brand identity. Sports experience is a plus, but a genuine love for the craft matters more.

You’ll work directly with the Creative Director and creative team to develop and execute brand and campaign work across all platforms. You’ll be expected to contribute at a high level on type-driven layouts, identity systems, and multi-platform campaigns, and to help raise the bar across the team through both output and critique.

Portfolio required. Work that demonstrates type, layout, and identity chops will stand out. Applicants will not be considered without one.

Essential Duties and Responsibilities:

• Concept and execute brand and campaign work across social, OOH, digital, in-venue, and more;
• Contribute to logo and identity work for campaigns and brand initiatives (logomarks, wordmarks, and typographic systems);
• Own typography and layout decisions across assigned projects, setting a high bar for craft and consistency;
• Maintain and evolve Panthers brand standards across all executions in collaboration with creative, motion, and content teams;
• Support in-game and real-time social content needs as required;
• Provide constructive critique to elevate design quality and maintain creative standards;

Qualifications:

• 3–7+ years of graphic design experience; title commensurate with portfolio and experience;
• Strong typographic foundation – type selection, hierarchy, spacing, and layout are non-negotiable strengths;
• Demonstrated logo and identity work in portfolio – logomarks, wordmarks, or brand systems;
• Advanced proficiency in Adobe Creative Suite; familiarity with production across print and digital;
• Sports or entertainment experience is a plus, but passion for the craft matters more than the industry;
• Detail-oriented and able to manage multiple projects in a fast-paced environment;
• Portfolio must include work demonstrating type, layout, and identity design
• Experience with motion graphics or 3D is a plus
• Must be currently living in, or willing to relocate to, South Florida, position is on-site
• Must be able to work flexible hours, nights, weekends, and holidays as needed 

Position Type/Expected Hours of Work:
This is a full-time, on-site, salaried position. Must be able to work flexible hours including nights , weekends and occassional holifdays as needed.

Job Title: Project Manager, Creative Operations 
Department: Marketing & Advertising
Reports To: Creative Director
FLSA: Exempt
Employment Type: Full-Time
Location: Amerant Bank Arena

Job Summary:
The Florida Panthers are looking for a Project Manager, Creative Operations to own and evolve the flow of creative work through the department. This role is responsible for building and maintaining scalable processes, managing timelines and production schedules, and keeping projects moving across a fast-paced creative environment. The right candidate is systems-minded, comfortable operating in ambiguity, and genuinely excited about using emerging tools – including AI – to make the team more efficient. 

Essential Duties and Responsibilities:

• Scale and maintain the Creative Operations process using project management software; Wrike experience strongly preferred;
• Oversee intake form architecture, automation rules, and dashboards for the creative team and internal stakeholders;
• Onboard new departments and users to project management software and drive adoption across the organization;
• Manage project timelines and production schedules in collaboration with the Creative and Marketing teams across digital, print, and signage;
• Assist in pre-production planning and vendor coordination for photography, motion, and video projects;
• Work closely with all teams to ensure deadlines are met, vendor specs are accurate, and stakeholders are kept informed;
• Lead the weekly creative team status meeting to set priorities and align on the work week ahead;
• Collect feedback from internal partners to continuously improve process and communicate updates;
• Actively explore and integrate emerging tools to improve workflow efficiency;
• Support the planning of new marketing initiatives, helping streamline approvals and increase speed to market;

Knowledge and Skills: 

• Wrike proficiency strongly preferred but not required; advanced familiarity with project management platforms required;
• Strong understanding of the creative process – enough to set realistic timelines, anticipate bottlenecks, manage requester expectations, and keep work moving without micromanaging;
• Excellent organizational and communication skills across internal teams and external partners;
• Builds trust with internal partners and requesters, strong relationships are how this role sets expectations, navigates competing priorities, and keeps work moving
• Comfortable working in ambiguity and adapting priorities quickly – this environment moves fast and does not always follow the plan;
• Familiarity with Adobe Creative Suite at a working knowledge level;
• Proficiency in Microsoft Office and Google Workspace;

Experience and Education: 

• 3–5+ years of experience in project or creative operations coordination at a creative agency or in-house creative department;
• Bachelor’s degree in marketing, communications, business, or related field – or equivalent experience.

Position Type/Expected Hours of Work:
This is an exempt (salary) position. Must be able to work flexible hours, nights, weekends, and holidays as needed.

Last Updated: April 2026
Job Title: Director, Group Sales
Department: Ticket Sales
Reports To: Vice President, Ticket Sales & Service
FLSA: Exempt
Employment Type: Full-Time
Location: Amerant Bank Arena

Job Summary:

The Florida Panthers are seeking a driven, strategic, and results-oriented leader to serve as Senior Manager or Director of Group Sales. This individual will be responsible for leading the Group Sales team to achieve and exceed revenue goals across multiple verticals, while building innovative programs that deepen community engagement and expand the Panthers’ reach throughout South Florida.

This role will play a critical part in connecting the game of hockey to new audiences through youth hockey initiatives, affinity-based communities, corporate ticket packages, and large-scale group experiences. The ideal candidate is both a strong sales leader and a creative thinker who can develop impactful programs while holding a team accountable to high performance standards.

Job Functions:

Specific duties include but are not limited to:

• Lead and execute the Group Sales strategy to drive revenue across:
  • Youth Hockey programs and associations
  • Affinity groups (schools, nonprofits, cultural organizations, alumni groups)
  • Corporate outings and hospitality experiences
  • Group concert sales and arena events
  • Theme nights and specialty ticket packages
• Develop and implement innovative group products that align with organizational priorities and fan engagement goals
• Forecast, track, and report on sales performance, ensuring alignment with overall ticketing and revenue targets
• Collaborate with Ticket Sales, Premium Sales, and Service teams to maximize cross-sell and upsell opportunities
• Develop theme nights and ticket packages that resonate with targeted audiences and drive incremental revenue
• Lead group sales strategies tied to concerts and non-hockey events at Amerant Bank Arena
• Lead, coach, and develop a team of Group Sales representatives and managers
• Oversee the execution of group experiences to ensure a seamless and high-quality game-day experience

Qualifications:

• 5+ years of experience in ticket sales, group sales, or sports/entertainment sales leadership
• Proven track record of driving revenue and leading high-performing sales teams
• Strong understanding of group sales strategy, product development, and fan engagement
• Experience working with youth sports organizations, community groups, and/or corporate clients preferred
• Exceptional leadership, communication, and organizational skills
• Data-driven mindset with the ability to translate insights into actionable strategies
• Ability to thrive in a fast-paced, high-demand environment

Position Type/Expected Hours of Work:

• This is an exempt position. Must be able to work flexible hours, including nights, weekends, and holidays as needed.