You will implement, and operate highly available, scalable cloud infrastructure across a multi-account AWS environment. Working closely with Engineering and Platform and Service Management teams, you will improve system reliability, performance, and operational efficiency while enabling teams to deploy and operate services safely at scale.

You will play a key role in building resilient platforms, improving observability, automating operations, and strengthening incident response practices to ensure critical services remain reliable and performant.

Key Responsibilities

• Build, and maintain secure CI/CD pipelines using CircleCI, embedding security controls and automated checks throughout the SDLC.
• Manage and secure AWS multi-account environments, including IAM, networking, logging, and guardrails aligned with least-privilege and zero-trust principles.
• Implement and operate cloud-native workloads using ECS and AWS Lambda, supporting services written in TypeScript OR Python.
• Integrate Snyk for dependency, container, and code scanning across repositories and pipelines.
• Operational support on Cloudflare for DNS, WAF, DDoS protection, and edge security controls.
• Establish monitoring, alerting, and observability using New Relic, including security-relevant metrics and dashboards.
• Collaborate with Security and Compliance teams to support audits, vulnerability management, and risk remediation.
• Support incident response, root cause analysis, and post-incident improvements related to security or pipeline failures.
• Continuously identify opportunities to improve automation, security posture, reliability, and developer experience.

About You

• Strong experience in AWS environments 4 - 5 Years of experience, preferably with multiple accounts and production-scale workloads.
• Hands-on experience with CI/CD platforms such as CircleCI and GitHub Actions.
• Solid understanding of cloud security fundamentals, including IAM, network security, secrets management, and logging.
• Familiarity with containerized and serverless architectures (ECS, Lambda).
• Proficiency in TypeScript and/or Python for automation, tooling, or backend services.
• Experience working with observability tools such as New Relic and good understanding of SLO, SLI, SLA.
• Strong collaboration and communication skills, with the ability to influence engineering teams.
• Ready to participate in 24x7 production support for mission critical applications.

Desirable

• Hands-on experience with Cloudflare or a similar CDN/WAF (WAF rules, DNS, security policies) technology.
• Familiarity with infrastructure-as-code tools (e.g., Terraform, CDK, or CloudFormation).
• Experience supporting or working with internal developer platforms or in-house tooling.
• Background in SRE, DevOps, or CloudOps roles.

#LI-Hybrid 

Job Summary:

The Service Delivery Associate will be responsible for supporting IT service management processes, ensuring smooth operations, and contributing to continuous service improvement for various TEG Business Units - Economist Intelligence, Economist Impact and Economist Newspaper. This role involves assisting with Incident, Problem, Change, and Service Request management, working closely with IT, DevOps, Engineering, Product, Project, Support teams, Vendors and stakeholders to maintain high service quality and efficiency.

Key Responsibilities:

Service Management & Operations:

• Assist in managing ITSM processes, including Major Incident, Incident, Service Request, Problem, Change, and Request Management.
• Ensure compliance with ITIL best practices and organizational policies.
• Support service level agreements (SLAs) and internal OLAs.
• Monitor ITSM tool (JIRA, Confluence, ServiceNow, etc) usage and ensure accurate documentation of incidents and requests.
• ITSM Process Documentation for Digital Products & Services
• Contribute to delivering our service management strategy
• Build strong relationships with engineers and business stakeholders
• Support the transition of new services and features into BAU support

Major Incident Management:

• Responsible for overseeing and resolving high-priority IT incidents that significantly impact business operations. 
• Coordinate response efforts, engage relevant teams, communicate updates to stakeholders, and drive rapid resolution to minimize downtime. 
• Analyze incidents to identify root causes and implement preventive measures to reduce future risks.

Incident, Service Requests & Problem Management:

• Assist in triaging, tracking and resolving IT incidents, Service Requests & Problems.
• Take ownership of ticket queues, manage aging and keep daily churn healthy
• Work with technical teams to perform root cause analysis and implement preventive measures.
• Maintain incident records and generate reports for performance analysis.

Change & Release Management:

• Support change management processes, documentation and workflows as needed
• Assist in coordinating planned system changes and evaluating their impact.
• Monitor post-change performance to ensure minimal disruption to services.

Continuous Service Improvement:

• Identify areas for improvement in ITSM processes and suggest enhancements.
• Support automation initiatives and efficiency improvements in IT service delivery.
• Assist in gathering and analyzing service performance data.
• Contribute to reporting and the development of service dashboards
• Support the use of automation and AI to streamline processes 

Stakeholder & Communication Management:

• Act as a point of contact for IT service-related queries and escalations.
• Collaborate with IT teams and business stakeholders to ensure service alignment.
• Participate in service review meetings and contribute to reporting activities.

Qualifications & Skills:

Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3 to 6 years of experience in IT service management, help desk, or technical support
• Hands-On Experience with ITSM tools like ServiceNow, BMC Remedy, Confluence, Jira Service Management (Atlassian Suite), etc

Technical Skills:

• Thorough understanding of ITIL principles and IT service management frameworks.
• Familiarity with IT operations, cloud services, and enterprise IT environments.
• Proficiency in ITSM tools and ticketing systems (ServiceNow, Jira, Salesforce, etc)

Desirable:

• Understanding/skills in Observability & monitoring tools (NewRelic)
• Understanding/skills in subscription & payments (Zuora, Salesforce, Cybersource etc)
• Understanding of Content Management systems
• Understanding of DW/BI, AI/ML 

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Detail-oriented with strong organizational skills.

Preferred Certifications:

• ITIL Foundation Certification
• ServiceNow Certified System Administrator (preferred but not required).
• Fundamentals of Jira, Confluence, other ITSM tools

#LI-Hybrid 

The Salesforce Developer Lead will support the expansion of our Salesforce capabilities while working on projects from requirement gathering to design and implementation. Responsibilities will include Salesforce configuration and development (Apex and LWCs) along with system maintenance and customization to support business requirements. The role demands considerable Salesforce.com experience developing programmatically and providing architectural recommendations.This is an exciting role which will allow the successful candidate to gain exposure to multiple Salesforce Clouds and be a part of a dynamic team, interacting with stakeholders across different departments and levels.

How you will contribute:

• Proactively interact with stakeholders to understand Salesforce requirements and subsequently translate them into technical specifications;
• Manage delivery of functional and technical solutions and system integrations including testing strategy and execution;
• Ensure proposed technical solutions meet Salesforce coding best practice and code coverage to be at 90%+;
• Manage existing and build new integrations between Salesforce and other applications;
• Perform and execute functional testing;
• Work with business colleagues to gain user acceptance and take up;
• Create and keep Salesforce related technical documents and training materials up-to-date;
• Keep up-to-date with new Salesforce releases and promptly identify features which could add value to the Economist’s Salesforce users and those which will impact existing processes and require urgent attention as required;
• Perform administrative tasks such as creating or updating fields, page layouts, process builders and flows, reports and dashboards and managing data using data loader or other tools.
• Experience working in a product led development environment, with a focus on quality and velocity to deliver our roadmap.

The ideal skills for this role are:

• Relevant bachelor’s degree (or equivalent);
• At least Administrator, Platform Developer I. Platform Developer II and Javascript Developer certifications.
• In depth and progressive Salesforce experience (from administrator to developer) gained in a similar role;
• Experience working on Salesforce products - Sales, Service and Experience Clouds;
• Knowledge of REST and SOAP API's, along with understanding semi-structure data like JSON;
• Ability to design complex SOQL and SOSL queries;
• The development of custom front-end Lightning Web Components;
• Point-and-click development within a Lightning environment;
• Analysis and design through to successful implementation of Salesforce.com, including experience with Salesforce.com developer toolkit including Apex Classes, Controllers, Triggers, Batch jobs;
• Ability to manage code coverage within the governance limit;
• Ability to provide application users with technical and functional support;
• A good understanding of the Salesforce data model, alongside designing future object definitions and relationships;
• Exposure to Agile development methodologies and JIRA as a project management application;
• A proven track record of successful project delivery with at least three full project life cycles completed;
• Excellent teamwork with both clients and colleagues;
• Experience in development in Typescript/React/Next,js
• Experience in developing on cloud infrastructure, ideally AWS (not essential)

#LI-Hybrid 

Business Unit Intro

Our team of 200 colleagues is at the heart of The Economist Group’s digital-first agenda. Together, we are delivering user-friendly, high-quality digital products that bring data, intelligence and analysis to our growing global audiences across all our four businesses.

Our team develops cutting-edge products that provide valuable insights and analysis to business and government leaders worldwide. Whether it involves creating new products for the Economist Intelligence Unit (EIU), conceptualising mobile applications that deliver personalised content, or enhancing our flagship website, economist.com, the Technology team plays a crucial role in shaping how we attract, convert, engage, and retain our 1.2 million subscribers.

The Technology team collaborates closely with other teams to engineer innovative solutions that cater to the evolving needs of our subscribers. This includes leveraging advanced technologies and methodologies to enhance the acquisition of new subscribers, optimise conversion rates, deliver engaging user experiences, and ensure long-term subscriber loyalty.

Job Description

The role:

We are looking for a Natural Language Processing (NLP) Engineer to join our Economist Group engineering team. Your primary focus will be to design, develop, ship, maintain and oversee the relevant architecture of our Economist.com and EIU platforms - with a focus on systems related to our customer facing products. The initial focus will be around implementing appropriate data infrastructure required to enable predictive analytics, ML algorithms, and Generative AI applications, and in conjunction with the Head of AI and Data Engineering support the organisation to implement their vision. You’ll also work with individuals from our corporate data team (responsible for reporting, analytics and insights), as well as work collaboratively with data scientists and analysts in other teams across the organisation.

The role will suit either a mid-level NLP Engineer, or even an AI or ML Engineer ready for their next challenge, but with at least some experience leading or mentoring a high performing team. You should enjoy working with autonomy in a creative and entrepreneurial environment, and have a strong commitment to producing high quality solutions. We offer flexible working and have recently shifted to a 'remote first' working policy with a minimum expectation of coming to the office two days a month, however you can come in more often if you wish to.

How you will contribute in this role:

• Architecting, building and maintaining NLP processing pipelines / workflows in Python via technologies such as serverless functions, Airflow, MLflow, or other.
• Working with Data Engineers and Data Scientists to automate experiments that bring ML and NLP research ideas to production.
• Fine Tuning and consuming Large Language Models (LLM) directly or via third party Generative AI API services.
• Setting up Retrieval Augmented Generation (RAG) architectures, prompt engineering, and Reinforcement Learning from Human Feedback (RLHF) processes.
• Implement MLOps and related DevOps focused on LLMs deployed in cloud-native environments.
• Support, optimise and transition our current processes to ensure well architected implementations and best practices.
• Work in an agile environment within a collaborative agile product team using Kanban
• Collaborate across departments and work closely with data science teams and with business (economists/data) analysts in refining their data requirements for various initiatives and data consumption requirements.
• Participate in designing and building NLP pipelining and choosing data processing techniques, which make it easier for them to integrate and consume data needed for various use cases.
• Participate in ensuring compliance and governance during model use, to ensure that the users and consumers use the resources provisioned to them responsibly through data governance and compliance initiatives.

What we’re looking for:

• Overall 6+ years of experience and atleast 4+ years of professional experience with NLP used in large scale digital applications.
• Extensive experience with programming in Python and Jupyter notebooks.
• Professional experience of designing, building and managing bespoke NLP solutions in cloud environments.
• Experience in building NLP solutions while consuming LLMs, either directly from third party APIs or directly from repositories such as Hugging Face.
• Fundamental technical expertise in cloud-native technologies, such as AWS Lambda, API Gateway, SageMaker Studio, Amazon ECR, Cloud Formation, or equivalent.
• Experience in leading / mentoring NLP / ML engineering teams.
• Familiarity in working in teams with data scientists and data engineers, for building automated pipelines for model building, deployment and monitoring.
• An advanced degree in computer science, information science, data science, linguistics, or a related quantitative field or equivalent work experience.
• Strong verbal and written communication skills and ability to work well with a wide range of stakeholders.
• Strong ownership, scrappy and biassed for action.

#LI-Hybrid 

Business Unit Intro

Our team of 200 colleagues is at the heart of The Economist Group’s digital-first agenda. Together, we are delivering user-friendly, high-quality digital products that bring data, intelligence and analysis to our growing global audiences across all our four businesses.

Our team develops cutting-edge products that provide valuable insights and analysis to business and government leaders worldwide. Whether it involves creating new products for the Economist Intelligence Unit (EIU), conceptualising mobile applications that deliver personalised content, or enhancing our flagship website, economist.com, the Technology team plays a crucial role in shaping how we attract, convert, engage, and retain our 1.2 million subscribers.

The Technology team collaborates closely with other teams to engineer innovative solutions that cater to the evolving needs of our subscribers. This includes leveraging advanced technologies and methodologies to enhance the acquisition of new subscribers, optimise conversion rates, deliver engaging user experiences, and ensure long-term subscriber loyalty.

Job Description

The role:

We are looking for a Natural Language Processing (NLP) Engineer to join our Economist Group engineering team. Your primary focus will be to design, develop, ship, maintain and oversee the relevant architecture of our Economist.com and EIU platforms - with a focus on systems related to our customer facing products. The initial focus will be around implementing appropriate data infrastructure required to enable predictive analytics, ML algorithms, and Generative AI applications, and in conjunction with the Head of AI and Data Engineering support the organisation to implement their vision. You’ll also work with individuals from our corporate data team (responsible for reporting, analytics and insights), as well as work collaboratively with data scientists and analysts in other teams across the organisation.

The role will suit either a mid-level NLP Engineer, or even an AI or ML Engineer ready for their next challenge, but with at least some experience leading or mentoring a high performing team. You should enjoy working with autonomy in a creative and entrepreneurial environment, and have a strong commitment to producing high quality solutions. We offer flexible working and have recently shifted to a 'remote first' working policy with a minimum expectation of coming to the office two days a month, however you can come in more often if you wish to.

How you will contribute in this role:

• Architecting, building and maintaining NLP processing pipelines / workflows in Python via technologies such as serverless functions, Airflow, MLflow, or other.
• Working with Data Engineers and Data Scientists to automate experiments that bring ML and NLP research ideas to production.
• Fine Tuning and consuming Large Language Models (LLM) directly or via third party Generative AI API services.
• Setting up Retrieval Augmented Generation (RAG) architectures, prompt engineering, and Reinforcement Learning from Human Feedback (RLHF) processes.
• Implement MLOps and related DevOps focused on LLMs deployed in cloud-native environments.
• Support, optimise and transition our current processes to ensure well architected implementations and best practices.
• Work in an agile environment within a collaborative agile product team using Kanban
• Collaborate across departments and work closely with data science teams and with business (economists/data) analysts in refining their data requirements for various initiatives and data consumption requirements.
• Participate in designing and building NLP pipelining and choosing data processing techniques, which make it easier for them to integrate and consume data needed for various use cases.
• Participate in ensuring compliance and governance during model use, to ensure that the users and consumers use the resources provisioned to them responsibly through data governance and compliance initiatives.

What we’re looking for:

• Overall 6+ years of experience and 4+ years of professional experience with NLP used in large scale digital applications.
• Extensive experience with programming in Python and Jupyter notebooks.
• Professional experience of designing, building and managing bespoke NLP solutions in cloud environments.
• Experience in building NLP solutions while consuming LLMs, either directly from third party APIs or directly from repositories such as Hugging Face.
• Fundamental technical expertise in cloud-native technologies, such as AWS Lambda, API Gateway, SageMaker Studio, Amazon ECR, Cloud Formation, or equivalent.
• Experience in leading / mentoring NLP / ML engineering teams.
• Familiarity in working in teams with data scientists and data engineers, for building automated pipelines for model building, deployment and monitoring.
• An advanced degree in computer science, information science, data science, linguistics, or a related quantitative field or equivalent work experience.
• Strong verbal and written communication skills and ability to work well with a wide range of stakeholders.
• Strong ownership, scrappy and biassed for action.

#LI-Hybrid 

How you will contribute:

• Provide support for the day-to-day user access and accessibility requests on Salesforce and other platforms such as Vonage, DocuSign, LinkedIn SalesNav, Salesforce Marketing Cloud, Zuora, ZoomInfo, and more
• Troubleshoot and resolve Salesforce and related platforms support and technical issues via Jira
• Build low-code solutions to automate simple, common requests.
• Perform Salesforce enhancements, such as creating new fields, updating picklist values, permissions, and page layouts
• Deploy and test simple changes using Circle CI
• Perform administrative tasks such as data maintenance, user lifecycle management, installed package updates, and configure security and accessibility settings 
• Handle GDPR requests
• Working closely with the business to manage licence requests and assignments.
• Review release updates and communicate breaking changes to the team before Release dates.
• Monitor entitlement usage and execute, occasionally, clean up activities
• Attend daily stand-up meetings and team meetings.

The ideal skills for this role are:

• Good understanding of Salesforce administration, particularly the Sales, Service, and Experience clouds
• Proven experience working within a support helpdesk environment
• Salesforce Administrator credential
• Experience in building Flow automations – having APEX experience is a bonus 
• Experience with CI/CD pipelines and version control (Git) is preferable but not required 
• Experience with administering DocuSign and/or SFMC
• Ability to priorities tickets to meet defined SLAs.
• Work management tooling, such as Jira, is preferable but not required
• Energetic approach to work and a desire to learn.

#LI-Hybrid 

Within the Economist group, we are in a fortunate position, with a thriving B2C circulation business and a growing B2B business across media, content, events, subscriptions, and consulting.To enable this, The Economist Group has a global implementation of Salesforce Sales,Service, and Experience clouds that support both our B2B Business Units in their sales functions and our B2C customers in accessing their accounts and managing their subscriptions.

The Senior Salesforce Engineer will be based in India and will support the expansion of our Salesforce capabilities, with a clear trajectory to evolve into the Salesforce Engineering Tech Lead for India. This role requires a highly technical individual with a deep understanding of Salesforce architecture. You will work on projects from requirements gathering through architecture, design, and implementation. Responsibilities will include Salesforce configuration and development (Apex and LWCs), as well as system maintenance and customisation to support business requirements.This is an exciting role that will allow the successful candidate to gain exposure to multiple Salesforce Clouds and be part of a dynamic team, interacting with stakeholders across departments and levels.
How you will contribute:

• Proactively interact with stakeholders to understand business requirements and subsequently translate them into highly technical specifications and architectural designs;
• Manage delivery of functional and technical solutions and system integrations, including testing strategy and execution;
• Ensure proposed technical solutions runs with efficiency and meets Salesforce coding best practices and code coverage to be at 90%+;
• Manage existing and build new integrations between Salesforce and other applications;
• Perform and execute functional testing;
• Work with business colleagues to agree and gain user acceptance;
• Create and keep Salesforce-related technical documents and training materials up-to-date;
• Keep up-to-date with new Salesforce releases and promptly identify features which could add value to the Economist’s Salesforce users and those which will impact existing processes and require urgent attention as required;
• Perform administrative tasks such as creating or updating fields, page layouts, flows, reports and dashboards and managing data using data loader or other tools.
• Experience working in a product-led development environment, with a focus on quality and velocity to deliver our roadmap.
• Champion the continued evolving security practices of the platform.
• Provide technical leadership to our Salesforce team in India.

The ideal skills for this role are:
● Relevant bachelor’s degree (or equivalent).
● At least having Salesforce Application Architect, Salesforce System Architect, and Platform Developer II     certifications.
● 8+years of hands-on Salesforce development experience in APEX and LWC.
● Extensive experience with Sales, Service and Experience Clouds.
● Experience in designing data models that are able to support LDV scenarios.
● Experience in building custom APIs within Salesforce.
● Extensive experience with different Salesforce Integration capabilities.
● Deep understanding on various integration patterns and has the right experience to
   recommend the best approach for the given scenario.
● Experience in designing and optimising complex SOQL and SOSL queries.
● Experience in creating custom Lightning Web Components (LWC).
● Experience in structuring code using APEX Enterprise Design Pattern.
● Point-and-click development within a Lightning environment.
● Analysis and design through to successful implementation of Salesforce.com, including experience with         Salesforce.com developer toolkit, including Apex Classes, Controllers, Triggers, Batch jobs, Queueable;
● Ability to manage code coverage within the governance limit.
● Ability to provide application users with technical and functional support.
● A good understanding of the Salesforce data model, alongside designing future object definitions and     relationships.
● Exposure to Agile development methodologies and JIRA as a project management application.
● Excellent teamwork with both clients and colleagues.
● Comfortable working with AI tools to accelerate development

LI#Hybrid

The Economist is a leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and audio to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

Within the Economist group, we are in a fortunate position, with a thriving B2C circulation business and a growing B2B business across media, content, events, subscriptions, and consulting.

To enable this, The Economist Group has a global implementation of Salesforce Sales, Service, and Experience clouds that support both our B2B Business Units in their sales functions and our B2C customers in accessing their accounts and managing their subscriptions.

The Salesforce Engineer will be based in India/Indonesia and will support the expansion of our Salesforce capabilities. This role requires a highly technical individual with a deep understanding of Salesforce coding and architecture. You will work on projects from requirements gathering through architecture, design, and implementation. Responsibilities will include Salesforce configuration and development (Apex and LWCs), as well as system maintenance and customization to support business requirements.

This is an exciting role that will allow the successful candidate to gain exposure to multiple Salesforce Clouds and be part of a dynamic team, interacting with stakeholders across departments and levels.

How you will contribute:

• Proactively interact with stakeholders to understand business requirements and subsequently translate them into highly technical specifications and architectural designs;
• Manage delivery of functional and technical solutions and system integrations, including testing strategy and execution;
• Ensure proposed technical solutions runs with efficiency and meets Salesforce coding and security best practices, with code coverage to be at 90%+;
• Manage existing and build new integrations between Salesforce and other applications;
• Perform and execute functional testing;
• Work with business colleagues to agree and gain user acceptance;
• Create and keep Salesforce-related technical documents and training materials up-to-date;
• Keep up-to-date with new Salesforce releases and promptly identify features which could add value to the Economist’s Salesforce users and those which will impact existing processes and require urgent attention as required;
• Perform administrative tasks such as creating or updating fields, page layouts, flows, reports and dashboards and managing data using data loader or other tools.
• Experience working in a product-led development environment, with a focus on quality and velocity to deliver our roadmap.

The ideal skills for this role are:

• Relevant bachelor’s degree (or equivalent).
• At least Salesforce Application Architect, and Platform Developer II certifications.
• 5-7 years of hands-on Salesforce development experience in APEX and LWC.
• Extensive experience with Sales, Service and Experience Clouds.
• Experience in designing data models that are able to support LDV scenarios.
• Experience in building custom APIs within Salesforce.
• Extensive experience with different Salesforce Integration capabilities.
• Deep understanding on various integration patterns and has the right experience to recommend the best approach for the given scenario.
• Experience in designing and optimising complex SOQL and SOSL queries.
• Experience in creating custom Lightning Web Components (LWC).
• Comfortable writing code using APEX Enterprise Design Pattern.
• Point-and-click development within a Lightning environment.
• Analysis and design through to successful implementation of Salesforce.com, including experience with Salesforce.com developer toolkit, including Apex Classes, Controllers, Triggers, Batch jobs, Queueable;
• Ability to manage code coverage within the governance limit.
• Ability to provide application users with technical and functional support.
• A good understanding of the Salesforce data model, alongside designing future object definitions and relationships.
• Exposure to Agile development methodologies and JIRA as a project management application.
• Excellent teamwork with both clients and colleagues.
• Comfortable working with AI tools to accelerate development 

LI#Hybrid

The Economist is a leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and audio to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

Within the Economist group, we are in a fortunate position, with a thriving B2C circulation business and a growing B2B business across media, content, events, subscriptions, and consulting.

To enable this, The Economist Group has a global implementation of Salesforce Sales, Service, and Experience clouds that support both our B2B Business Units in their sales functions and our B2C customers in accessing their accounts and managing their subscriptions.

The Salesforce Engineer will be based in India/Indonesia and will support the expansion of our Salesforce capabilities. This role requires a highly technical individual with a deep understanding of Salesforce coding and architecture. You will work on projects from requirements gathering through architecture, design, and implementation. Responsibilities will include Salesforce configuration and development (Apex and LWCs), as well as system maintenance and customization to support business requirements.

This is an exciting role that will allow the successful candidate to gain exposure to multiple Salesforce Clouds and be part of a dynamic team, interacting with stakeholders across departments and levels.

How you will contribute:

• Proactively interact with stakeholders to understand business requirements and subsequently translate them into highly technical specifications and architectural designs;
• Manage delivery of functional and technical solutions and system integrations, including testing strategy and execution;
• Ensure proposed technical solutions runs with efficiency and meets Salesforce coding and security best practices, with code coverage to be at 90%+;
• Manage existing and build new integrations between Salesforce and other applications;
• Perform and execute functional testing;
• Work with business colleagues to agree and gain user acceptance;
• Create and keep Salesforce-related technical documents and training materials up-to-date;
• Keep up-to-date with new Salesforce releases and promptly identify features which could add value to the Economist’s Salesforce users and those which will impact existing processes and require urgent attention as required;
• Perform administrative tasks such as creating or updating fields, page layouts, flows, reports and dashboards and managing data using data loader or other tools.
• Experience working in a product-led development environment, with a focus on quality and velocity to deliver our roadmap.

The ideal skills for this role are:

• Relevant bachelor’s degree (or equivalent).
• At least Salesforce Application Architect, and Platform Developer II certifications.
• 5-7 years of hands-on Salesforce development experience in APEX and LWC.
• Extensive experience with Sales, Service and Experience Clouds.
• Experience in designing data models that are able to support LDV scenarios.
• Experience in building custom APIs within Salesforce.
• Extensive experience with different Salesforce Integration capabilities.
• Deep understanding on various integration patterns and has the right experience to recommend the best approach for the given scenario.
• Experience in designing and optimising complex SOQL and SOSL queries.
• Experience in creating custom Lightning Web Components (LWC).
• Comfortable writing code using APEX Enterprise Design Pattern.
• Point-and-click development within a Lightning environment.
• Analysis and design through to successful implementation of Salesforce.com, including experience with Salesforce.com developer toolkit, including Apex Classes, Controllers, Triggers, Batch jobs, Queueable;
• Ability to manage code coverage within the governance limit.
• Ability to provide application users with technical and functional support.
• A good understanding of the Salesforce data model, alongside designing future object definitions and relationships.
• Exposure to Agile development methodologies and JIRA as a project management application.
• Excellent teamwork with both clients and colleagues.
• Comfortable working with AI tools to accelerate development 

LI#Hybrid

About The Economist Pro 

The Economist Pro is the B2B arm of The Economist, leveraging our award-winning journalism, the bedrock of our global brand, to drive commercial success. We empower governments and multinational corporations to confidently connect the dots between geopolitics, economics and business.

As the gold standard for high-quality, thought-provoking and actionable insight, The Economist weekly newspaper assesses issues that impact organizations across the globe. We provide the analysis that enables public and private sector leaders to act with confidence when making strategic decisions.

The Opportunity

We are seeking an ambitious, results-driven sales professional to significantly grow our footprint and client base in India. The Business Development Manager will take a consultative, solution-oriented approach to primarily selling The Economist Pro digital platform and API to enterprise clients, while also supporting revenue growth across Economist Intelligence Corporate Network and advertising solutions as part of a broader commercial mandate. 

Key Responsibilities

• Own the full 360-degree sales cycle, from high-level prospecting and interest generation to successfully closing complex, enterprise-wide agreements.
• Proactively hunt and close net new logos within the assigned sales territory.
• Demonstrate strong sales and market acumen to develop and execute effective go-to-market strategies.
• Identify, build & manage a robust pipeline of both self-sourced opportunities and inbound marketing leads.
• Prepare detailed sales forecasts, spearhead new growth initiatives and develop contingency plans to ensure success.
• Consistently meet activity KPIs and exceed demanding sales targets.
• Maintain accuracy and hygiene of all client and opportunity data within the internal CRM system.

Key Skills and Competencies

• 8+ years of proven new logo hunting sales experience in an enterprise B2B environment
• A track record of excellence in successfully winning new business contracts and driving revenue through a full sales cycle
• Demonstrated history of consistently exceeding sales quotas
• A growth mindset, taking full ownership for continuous professional development and self-improvement
• Exceptional communication, presentation, negotiation and active listening skills
• A dynamic self-starter who is highly creative, solution-focused and can quickly adapt to changing market conditions.
• Ability to identify complex client challenges and collaboratively develop creative, actionable solutions.
• Skilled in simplifying and presenting complex ideas and products to senior executive audiences.
• Highly organized, setting clear priorities, and remaining flexible in a fast-paced, dynamic environment.
• Experience with Salesforce and SalesLoft is desirable but not required.

Key Attributes Required:

• Intellectually curious
• Tenacious
• Ambitious
• Resilient
• Courageous 
• Dedicated with strong work ethic
• Consistent and systematic in approach
• Action oriented
• Coachable

#LI-Hybrid 

The Administrator will work closely with the Head of Operations to support the work of Economist Enterprise in various areas.The ideal candidate is a self-starter who thrives in a fast-paced environment, stays cool under pressure and is motivated by setting high standards and striving to exceed them. This role demands a proactive approach, excellent communication and organisational skills, attention to detail, multitasking ability, and solution-oriented thinking. 

Key responsibilities:

• Process, manage, and accurately code invoices from suppliers, including agencies and freelancers using tools such as PeopleSoft
• Be a go-to person for contracts with 3rd party suppliers and a liaison between the Research & Analytics (R&A) team, legal and procurement functions. 
• Undertake quarterly audits of 
• Freelancer/contributor list in the shared drive
• Freelancer/contributor list on Monday.com 
• Freelancer/contributor access to Viewpoint for contributors and super contributors
• the R&A org charts
• Access to Viewpoint for contributors and super contributors working with the R&A team
• Onboard new recruits, new contributors, and super contributors. Ensure that new recruits and super contributors have access to all the relevant platforms, cms, data wrapper, Quickbase, Viewpoint
• Arrange induction meetings for new recruits to the R&A team
• Administering and managing commercialisation of analyst’ time 

What we’re looking for:

• Previous experience is preferred but not required
• Meticulous, proactive approach to problem-solving, accountable and result-driven
• Collaborative and able to partner with team members across Economist Enterprise and company, along with the ability to multitask, problem solve and efficiently manage time 
• Strong aptitude for learning new technologies. 
• Flexibility to work across different time zones and collaborate with international teams

#LI-Hybrid