Thanx
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*Remote — Canada*
Who We Are
Thanx is a leading loyalty and guest engagement platform that empowers regional and national restaurant brands to grow customer lifetime value. Our platform combines lifecycle marketing automations with innovative loyalty tools, focusing on access, status, and personalization instead of rote discounts. Powered by our proprietary credit card tokenization technology, Thanx captures accurate purchase data at scale, driving our CRM suite and powering high-conversion ordering experiences on both web and app. We were honored as one of Nation’s Restaurant News’ "2020 Power List" top 50 innovators in food service.
Backed by over $30M in investment from industry-leading VCs like M33 Growth, Ribbit Capital, and Sequoia Capital, Thanx has a thriving culture of trust, autonomy, and internal growth. Our values — Think Boldly, Execute Reliably, Focus on What Matters, Lead Virtually, Encourage Diverse Perspectives, and Say “Thanx” Genuinely — are key to our success, resulting in strong employee tenure and an impressive alumni network.
Head of People
Remote - United States or Canada
Remote — Canada
Who We Are
Thanx is a leading loyalty and guest engagement platform that empowers regional and national restaurant brands to grow customer lifetime value. Our platform combines lifecycle marketing automations with innovative loyalty tools, focusing on access, status, and personalization instead of rote discounts. Powered by our proprietary credit card tokenization technology, Thanx captures accurate purchase data at scale, driving our CRM suite and powering high-conversion ordering experiences on both web and app. We were honored as one of Nation’s Restaurant News’ "2020 Power List" top 50 innovators in food service.
Backed by over $30M in investment from industry-leading VCs like M33 Growth, Ribbit Capital, and Sequoia Capital, Thanx has a thriving culture of trust, autonomy, and internal growth. Our values — Think Boldly, Execute Reliably, Focus on What Matters, Lead Virtually, Encourage Diverse Perspectives, and Say “Thanx” Genuinely — are key to our success, resulting in strong employee tenure and an impressive alumni network.
About the Role
We’re looking for a Head of People to lead and execute our People strategy across the United States and Canada. This is a hands-on, individual contributor leadership role — you will set the strategy and also execute it. There is no job too small.
You will own the full employee lifecycle, from hiring through exit, while building scalable, data-driven People programs that support our next phase of growth. You will partner closely with leadership while remaining deeply involved in day-to-day execution.
This role is ideal for someone who has experience in a scaling environment, is highly operational, data-driven, and excited to roll up their sleeves to build and run a high-functioning People organization.
What You’ll Own
Employee Experience & Programs
- Own and execute onboarding programs for employees in the US and Canada
- Design and run employee engagement initiatives, surveys, and recognition programs
- Own performance management cycles end-to-end, including timelines, communication, and execution
- Own the employee lifecycle, including onboarding, development, role changes, and offboarding
- Continuously improve employee experience using feedback and data
Cross-Border HR Compliance
- Own HR policies and ensure adherence to US federal/state and Canadian provincial employment standards
- Maintain employee records, documentation, and compliance requirements across both countries
- Coordinate with legal and payroll providers on employment agreements, policy updates, and terminations
- Own and update employee handbooks and internal policy documentation
People Operations
- Own employee benefits programs in both the US and Canada
- Manage employee leave programs (FMLA, provincial leave standards, etc.)
- Partner with Finance to coordinate payroll processes with external providers
- Own HRIS accuracy, employee data integrity, and reporting
- Ensure People systems, workflows, and documentation are scalable and up to date
Talent & Hiring Operations
- Own recruiting operations, including interview coordination, candidate experience, and offer execution
- Partner with leadership on headcount planning and organizational design
- Maintain and evolve job descriptions, leveling frameworks, and organizational records
- Ensure a high-quality, consistent hiring process as the company scales
Manager & Employee Support
- Serve as a trusted advisor to employees and managers on People-related topics
- Support and coach managers through performance management and employee relations
- Own talent reviews and performance calibration processes
- Ensure consistent application of People policies and practices across the company
What We’re Looking For
- 7+ years of People Operations or HR experience
- Experience supporting employees in both the US and Canada
- Experience scaling a company or team in a high-growth environment (bonus for scaling from ~40 to 100+ employees)
- Strong working knowledge of US multi-state employment law and Canadian employment standards
- Proven ability to operate as a hands-on IC while setting strategy
- Strong data orientation and experience using metrics to drive decisions
- Experience running performance management and talent review processes
- Highly operational, detail-oriented, and comfortable executing day-to-day work
- Comfort working in a fast-paced, scaling SaaS environment
- Strong communication skills and ability to partner cross-functionally
What Success Looks Like
- People programs are executed consistently and at high quality
- Employee lifecycle processes are clearly defined, owned, and continuously improving
- Benefits, payroll coordination, and leave administration operate smoothly
- Hiring processes are efficient, high-quality, and scalable
- Performance management and talent reviews drive meaningful outcomes
- People decisions are informed by accurate data and reporting
- The organization scales effectively while maintaining a strong employee experience
Compensation:
US - Tier 1
$140,000 - $165,000 USD
US - Tier 2
$130,000 - $150,000 USD
US - Tier 3
$115,000 - $135,000 USD
Canada - Tier 1
$110,000 - $130,000 CAD
Canada - Tier 2
$100,000 - $120,000 CAD
Leveling & Location:
Thanx uses structured internal levelling and location-based compensation. Final levelling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align with the appropriate range.
Application Process:
- This position is an existing vacancy.
- We may use artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process.
Ready to change your life? Apply now!
We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.
Ready to apply?
Apply to Thanx
** Remote - Brazil & Argentina**
Who Are We?
Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service.
Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Encourage Diverse Perspectives, and Lead, Virtually.
Key Responsibilities
- Build scalable, maintainable software solutions across the entire stack
- Develop using AI augmented workflows. Our engineers use Claude Code as their primary development tool with MCP connections to production data, Jira, Notion, Sentry, and Datadog. We expect engineers to actively leverage and improve these workflows.
- Diagnose bugs and address root causes to enhance stability; participate in on call rotations
- Actively engage in code reviews and technical discussions
- Systematically identify and mitigate technical debt
- Stay current with emerging technologies and participate in learning opportunities
Core Requirements
- 3+ years as a developer working with modern web frameworks (Rails, Django, or similar)
- Experience with front end technologies (React, Angular, TypeScript)
- Full stack development capability
- Ability to work effectively in geographically distributed, agile environments
- Active daily use of AI coding tools (Claude Code, Cursor, or similar) with demonstrated productivity gains. We are looking for engineers who have integrated AI into their development workflow, not just experimented with it.
Preferred Qualifications
- Specific expertise in Ruby on Rails, React, and React Native
- Experience building reusable AI workflows, skills, or tooling that others can use
- Computer Science degree (B.Sc. or higher)
- Infrastructure as code experience (AWS CDK, Terraform)
- Data platform experience (Snowflake, Fivetran, dbt)
- Early stage startup background
Compensation Ranges:
Range: $65,000–$80,000 USD
Leveling & Location:
Thanx uses structured internal levelling and location-based compensation. Final levelling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align to the appropriate range.
Application Process:
- This position is an existing vacancy.
- We may use artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process.
Ready to change your life? Apply now!
We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.
Ready to apply?
Apply to Thanx
** Remote - Canada **
Who Are We?
Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service.
Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Encourage Diverse Perspectives, and Lead, Virtually.
Key Responsibilities
- Build scalable, maintainable software solutions across the entire stack
- Develop using AI augmented workflows. Our engineers use Claude Code as their primary development tool with MCP connections to production data, Jira, Notion, Sentry, and Datadog. We expect engineers to actively leverage and improve these workflows.
- Diagnose bugs and address root causes to enhance stability; participate in on call rotations
- Actively engage in code reviews and technical discussions
- Systematically identify and mitigate technical debt
- Stay current with emerging technologies and participate in learning opportunities
Core Requirements
- 3+ years as a developer working with modern web frameworks (Rails, Django, or similar)
- Experience with front end technologies (React, Angular, TypeScript)
- Full stack development capability
- Ability to work effectively in geographically distributed, agile environments
- Active daily use of AI coding tools (Claude Code, Cursor, or similar) with demonstrated productivity gains. We are looking for engineers who have integrated AI into their development workflow, not just experimented with it.
Preferred Qualifications
- Specific expertise in Ruby on Rails, React, and React Native
- Experience building reusable AI workflows, skills, or tooling that others can use
- Computer Science degree (B.Sc. or higher)
- Infrastructure as code experience (AWS CDK, Terraform)
- Data platform experience (Snowflake, Fivetran, dbt)
- Early stage startup background
Compensation Ranges:
L3 - Tier 1 City: $135,000 - $165,000 CAD
L3 - Tier 2 City: $115,000 - $140,000 CAD
Leveling & Location:
Thanx uses structured internal levelling and location-based compensation. Final levelling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align to the appropriate range.
Application Process:
- This position is a new role.
- We may use artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process.
Ready to change your life? Apply now!
We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.
Ready to apply?
Apply to Thanx
*Remote — Canada*
Who We Are
Thanx is a leading loyalty and guest engagement platform that empowers regional and national restaurant brands to grow customer lifetime value. Our platform combines lifecycle marketing automations with innovative loyalty tools, focusing on access, status, and personalization instead of rote discounts. Powered by our proprietary credit card tokenization technology, Thanx captures accurate purchase data at scale, driving our CRM suite and powering high-conversion ordering experiences on both web and app. We were honored as one of Nation’s Restaurant News’ "2020 Power List" top 50 innovators in food service.
Backed by over $30M in investment from industry-leading VCs like M33 Growth, Ribbit Capital, and Sequoia Capital, Thanx has a thriving culture of trust, autonomy, and internal growth. Our values — Think Boldly, Execute Reliably, Focus on What Matters, Lead Virtually, Encourage Diverse Perspectives, and Say “Thanx” Genuinely — are key to our success, resulting in strong employee tenure and an impressive alumni network.
Your Role
As Thanx reaches new financial milestones, we’re expanding our R&D team and seeking an experienced Software Engineering Manager to join our leadership. You’ll drive high-performance culture, strengthen team relationships, and ensure delivery on high-impact roadmap initiatives.
Key Responsibilities
- Foster high performance, continuous improvement, and accountability
- Build trusted relationships through feedback and career mentorship
- Champion and drive AI adoption for developer productivity across the team. Evaluate team members' AI maturity, set expectations by seniority level, and build the coaching framework to level everyone up.
- Oversee successful execution of priorities with speed and quality balance
- Partner with R&D leadership on process improvements and efficiency
- Conduct regular 1:1s and support career development
- Lead hiring and onboarding of new talent
- Monitor and improve team morale and productivity
- Champion innovation and cross team collaboration
Core Requirements
- 6+ years as individual contributor
- 2+ years managing engineering teams
- People centric leadership approach
- Strong communication and feedback skills
- Proven remote team management experience
- Strong technical background
- Experience leading cross functional projects
- Track record of driving AI adoption for engineering productivity, not just shipping AI features. Able to distinguish between personal AI usage and team wide enablement.
Preferred Qualifications
- Proficiency with web and mobile frameworks
- BS or higher in Computer Science
- Growth stage startup experience
- Experience building AI adoption playbooks, training programs, or evaluation frameworks for engineering teams
Compensation Ranges:
Tier 1 City: $155,000 - $190,000 CAD
Tier 2 City: $135,000 - $165,000 CAD
Leveling & Location:
Thanx uses structured internal levelling and location-based compensation. Final levelling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align to the appropriate range.
Application Process:
- This position is an existing vacancy.
- We may use artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process.
Ready to Shape the Future? Apply Now!
Thanx is proud to be an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workplace and welcome applications from all qualified individuals regardless of race, religion, gender, sexual orientation, age, disability, or veteran status. We also consider qualified applicants with criminal histories in accordance with local regulations.
Ready to apply?
Apply to Thanx
*Remote - Canada*
Who Are We?
Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service.
Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Encourage Diverse Perspectives, and Lead, Virtually.
Key Responsibilities
- Build scalable, maintainable software solutions across full stack development
- Develop using AI augmented workflows. Our engineers use Claude Code as their primary development tool with MCP connections to production data, Jira, Notion, Sentry, and Datadog. We expect engineers to actively leverage and improve these workflows.
- Diagnose bugs and address root causes to enhance stability; participate in on call rotations
- Actively engage in code reviews and technical discussions to improve team collaboration
- Systematically identify and mitigate technical debt
- Stay current with emerging technologies and participate in learning opportunities
Core Requirements
- 6+ years developing with modern web frameworks (Ruby on Rails, Django, or similar)
- Experience with front end technologies: React, Angular, TypeScript, or comparable tools
- Full stack capability with potential specialization in one area
- Strong communication skills for remote collaboration and cross functional discussions
- Active daily use of AI coding tools (Claude Code, Cursor, or similar) with demonstrated productivity gains. We are looking for engineers who have integrated AI into their development workflow, not just experimented with it.
Preferred Qualifications
- Specific expertise in Ruby on Rails, React, and React Native
- Experience building reusable AI workflows, skills, or tooling that others can use
- Computer Science degree (B.Sc. or higher)
- Infrastructure as code experience (AWS CDK, Terraform)
- Data platform experience (Snowflake, Fivetran, dbt)
- Early stage startup background
Compensation Ranges:
L4 - Tier 1 City: $155,000 - $190,000 CAD
L4 - Tier 2 City: $135,000 - $165,000 CAD
L5 - Tier 1 City: $185,000 - $220,000 CAD
L5 - Tier 2 City: $165,000 - $200,000 CAD
Leveling & Location:
Thanx uses structured internal levelling and location-based compensation. Final levelling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align to the appropriate range.
Application Process:
- This position is an existing vacancy.
- We may use artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process.
Ready to change your life? Apply now!
We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.
Ready to apply?
Apply to Thanx
*Remote - Brazil & Argentina*
Who Are We?
Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service.
Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Encourage Diverse Perspectives, and Lead, Virtually.
Key Responsibilities
- Build scalable, maintainable software solutions across the entire stack
- Develop using AI augmented workflows. Our engineers use Claude Code as their primary development tool with MCP connections to production data, Jira, Notion, Sentry, and Datadog. We expect engineers to actively leverage and improve these workflows.
- Diagnose bugs and address root causes to enhance stability; participate in on call rotations
- Actively engage in code reviews and technical discussions
- Systematically identify and mitigate technical debt
- Stay current with emerging technologies and participate in learning opportunities
Core Requirements
- 6+ years developing with modern web frameworks (Ruby on Rails, Django, or similar)
- Experience with front end technologies: React, Angular, TypeScript, or comparable tools
- Full stack capability with potential specialization in one area
- Strong communication skills for remote collaboration and cross functional discussions
- Active daily use of AI coding tools (Claude Code, Cursor, or similar) with demonstrated productivity gains. We are looking for engineers who have integrated AI into their development workflow, not just experimented with it.
Preferred Qualifications
- Specific expertise in Ruby on Rails, React, and React Native
- Experience building reusable AI workflows, skills, or tooling that others can use
- Computer Science degree (B.Sc. or higher)
- Infrastructure as code experience (AWS CDK, Terraform)
- Data platform experience (Snowflake, Fivetran, dbt)
- Early stage startup background
Compensation Ranges:
L4 Range: $75,000–$95,000 USD
L5 Range: $90,000–$110,000 USD
Leveling & Location:
Thanx uses structured internal levelling and location-based compensation. Final levelling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align to the appropriate range.
Application Process:
- This position is an existing vacancy.
- We may use artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process.
Ready to change your life? Apply now!
We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.
Ready to apply?
Apply to Thanx
Location
We are open to candidates located in United States with a proven record of working remotely.
Who Are We?
Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx's proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation's Restaurant News "2020 Power List" as one of the 50 most influential innovators in food-service.
Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural "core behaviors" with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say "Thanx" Genuinely, Encourage Diverse Perspectives, and Lead, Virtually.
Who Are You?
You are detail-oriented, technically curious, and energized by building better ways to get things done. You'll ensure accurate and efficient merchant configurations, integrations, and issue resolution. This role is critical in supporting new and existing merchants by managing technical setup, investigating operational issues, and working cross-functionally to enhance the merchant experience.
You're comfortable using AI tools to accelerate your work, and you're excited about the opportunity to shape and improve the processes you operate, not just follow them.
What You'll Do
- New Location Onboarding & Expansions — Configure new merchant locations across loyalty, credit card, and POS integrations, ensuring seamless onboarding and system integration. Location expansions for existing merchants are a significant part of the workload.
- Merchant Program Configuration — Set up and configure merchant programs to align with their business needs within the Thanx platform.
- Credit Card Network Onboarding — Facilitate the onboarding process for credit card-linked loyalty programs (Visa, Mastercard, Amex), ensuring proper setup and compliance.
- Integration Configuration — Configure and maintain integrations with POS systems (Toast, Square, and others) and third-party platforms for new and existing merchants.
- Issue Investigation & Resolution — Diagnose and resolve technical and operational issues across all merchants, collaborating with internal teams and external partners. This is a core part of the role and requires strong analytical thinking.
- Process Improvement & Automation — Identify opportunities to enhance operational efficiency, build new processes, and document best practices. We actively use AI tools (Claude Code) and scripted automations to reduce manual work, and you'll be expected to contribute to that culture.
What We're Looking For
- 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS or the restaurant/retail industry
- Strong problem-solving skills with the ability to diagnose and resolve technical issues
- Ability to work in a fast-paced environment and manage multiple tasks with attention to detail
- Excellent communication skills, both written and verbal, with the ability to translate technical issues into understandable terms
- Comfort using AI tools (ChatGPT, Claude, Copilot, or similar) to work more efficiently
- Experience driving process improvements, not just executing existing playbooks
- Proficiency in tools such as JIRA, Front, Zendesk, Google Sheets, Notion, Salesforce, or similar platforms is a plus
Ready to change your life? Apply now!
Ready to apply?
Apply to Thanx
Location
We are open to candidates located in United States with a proven record of working remotely.
Who Are We?
Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx's proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation's Restaurant News "2020 Power List" as one of the 50 most influential innovators in food-service.
Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural "core behaviors" with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say "Thanx" Genuinely, Encourage Diverse Perspectives, and Lead, Virtually.
Who Are You?
You are detail-oriented, technically curious, and energized by building better ways to get things done. You'll ensure accurate and efficient merchant configurations, integrations, and issue resolution. This role is critical in supporting new and existing merchants by managing technical setup, investigating operational issues, and working cross-functionally to enhance the merchant experience.
You're comfortable using AI tools to accelerate your work, and you're excited about the opportunity to shape and improve the processes you operate, not just follow them.
What You'll Do
- New Location Onboarding & Expansions — Configure new merchant locations across loyalty, credit card, and POS integrations, ensuring seamless onboarding and system integration. Location expansions for existing merchants are a significant part of the workload.
- Merchant Program Configuration — Set up and configure merchant programs to align with their business needs within the Thanx platform.
- Credit Card Network Onboarding — Facilitate the onboarding process for credit card-linked loyalty programs (Visa, Mastercard, Amex), ensuring proper setup and compliance.
- Integration Configuration — Configure and maintain integrations with POS systems (Toast, Square, and others) and third-party platforms for new and existing merchants.
- Issue Investigation & Resolution — Diagnose and resolve technical and operational issues across all merchants, collaborating with internal teams and external partners. This is a core part of the role and requires strong analytical thinking.
- Process Improvement & Automation — Identify opportunities to enhance operational efficiency, build new processes, and document best practices. We actively use AI tools (Claude Code) and scripted automations to reduce manual work, and you'll be expected to contribute to that culture.
What We're Looking For
- 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS or the restaurant/retail industry
- Strong problem-solving skills with the ability to diagnose and resolve technical issues
- Ability to work in a fast-paced environment and manage multiple tasks with attention to detail
- Excellent communication skills, both written and verbal, with the ability to translate technical issues into understandable terms
- Comfort using AI tools (ChatGPT, Claude, Copilot, or similar) to work more efficiently
- Experience driving process improvements, not just executing existing playbooks
- Proficiency in tools such as JIRA, Front, Zendesk, Google Sheets, Notion, Salesforce, or similar platforms is a plus
Ready to change your life? Apply now!
Ready to apply?
Apply to Thanx
*Remote — United States or Canada*
Who We Are
Thanx is a leading loyalty and guest engagement platform that empowers regional and national restaurant brands to grow customer lifetime value. Our platform combines lifecycle marketing automations with innovative loyalty tools, focusing on access, status, and personalization instead of rote discounts. Powered by our proprietary credit card tokenization technology, Thanx captures accurate purchase data at scale, driving our CRM suite and powering high-conversion ordering experiences on both web and app. We were honored as one of Nation’s Restaurant News’ "2020 Power List" top 50 innovators in food service.
Backed by over $30M in investment from industry-leading VCs like M33 Growth, Ribbit Capital, and Sequoia Capital, Thanx has a thriving culture of trust, autonomy, and internal growth. Our values — Think Boldly, Execute Reliably, Focus on What Matters, Lead Virtually, Encourage Diverse Perspectives, and Say “Thanx” Genuinely — are key to our success, resulting in strong employee tenure and an impressive alumni network.
About the Role
We’re looking for a highly organized, detail-oriented Staff Accountant to support our Finance team. This role is ideal for someone with early-career experience who is ready to take on more ownership and expand their exposure across the full accounting cycle.
You will play a key role in day-to-day accounting operations across accounts payable, accounts receivable, and general ledger processes, while gaining hands-on experience in month-end close, reporting, tax, and audit. You’ll also partner cross-functionally to support revenue-related workflows and ensure accuracy across financial and operational systems.
We’re especially excited about candidates who are interested in leveraging automation and emerging AI tools to improve efficiency, reduce manual work, and help modernize accounting processes as we scale.
What You’ll Own
Core Accounting Operations
- Manage accounts payable processes, including invoice review, coding, and vendor coordination
- Support accounts receivable, including billing, payment tracking, and resolving discrepancies
- Assist with collections efforts and partner with internal teams on outstanding balances
- Maintain accurate financial records and ensure proper documentation
Revenue & Systems Support (Salesforce)
- Partner with Finance and GTM teams to support billing and revenue workflows tied to Salesforce
- Ensure accuracy and completeness of customer, contract, and billing data across systems
- Assist in reconciling data between Salesforce and accounting systems to support revenue reporting
- Help improve processes and data integrity across revenue and finance systems
Month-End Close & Reporting
- Prepare journal entries and perform account reconciliations
- Support and gradually take ownership of portions of the monthly close process
- Assist in preparing financial reports and internal reporting packages
- Help ensure accuracy and completeness of financial data
Tax & Audit Support
- Assist in preparing schedules and documentation for tax filings
- Support external audits by organizing records and responding to auditor requests
- Help maintain compliance with accounting policies and internal controls
Systems, Automation & Process Improvement
- Maintain accuracy of accounting systems and financial data
- Identify opportunities to automate workflows and reduce manual processes using tools and AI
- Support implementation of process improvements across accounting and revenue operations
- Document accounting workflows and ensure processes are consistently followed
What We’re Looking For
- 1–3 years of accounting, finance, or related experience
- Bachelor’s degree in Accounting, Finance, or a related field
- Strong understanding of basic accounting principles (GAAP exposure preferred)
- Experience supporting AP, AR, or general ledger processes
- Experience working with or supporting CRM systems (Salesforce preferred)
- Proficiency in Excel or Google Sheets (required)
- Interest in automation, systems, or AI tools to improve workflows
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities and meet deadlines
- Clear communication skills and ability to work cross-functionally
What Success Looks Like
- Accounting operations (AP, AR, reconciliations) are completed accurately and on time
- Revenue-related data across Salesforce and accounting systems is accurate and reliable
- You take ownership of portions of the month-end close process
- Financial data is organized, consistent, and audit-ready
- You proactively identify opportunities to automate and improve accounting processes
Leveling & Location:
Thanx uses structured internal levelling and location-based compensation. Final levelling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align with the appropriate range.
Application Process:
- This position is an existing vacancy.
- We may use artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process.
Ready to change your life? Apply now!
We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.
Ready to apply?
Apply to Thanx
Who Are We?
Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service.
Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego.
Who Are You?
We’re looking for a detail-oriented, self-starter to join Thanx as an Implementation Manager on Thanx’s Customer Success Team. You’ll work with the top restaurant, car wash, entertainment, and retail companies playing a critical role in successfully onboarding, implementing, training and launching all new accounts. You will support the backend account setup and integration requirements, create and deliver comprehensive executive presentations, develop core program recommendations, lead user acceptance testing, educate and train merchant teams and senior staff and set appropriate expectations with your deep product knowledge. You will possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business. You are confident, articulate and feel comfortable engaging in thoughtful conversation with C-suite executives and their teams regarding technical functionality and industry best practices. Our ideal candidate possesses start-up grit, a desire to uncover and resolve issues, experience in creating processes and systems from scratch and a discipline in tracking launch performance. Ideally they are comfortable with the Google suite and Excel and are driven by data. We are looking for an individual meticulously organized, able to thoughtfully manage competing priorities and accounts, and is comfortable working under tight deadlines.
Position Overview:
You will:
- Support the successful implementation, training and launch of all merchants with Thanx
- Manage all merchant deliverables during implementation, with a focus on thorough and timely follow up.
- Manage integrated Thanx ordering experience and the relationship with ordering, POS, and agency partners during the implementation process
- Develop and lead C-suite presentations to set expectations, outline the onboarding and implementation process, provide program recommendations, share best practices and strategize on future promotional planning
- Build and maintain strong client relationships as an expert advisor and trusted advocate
- Coordinate smooth account transitions with Customer Success Managers to ensure knowledge transfer and seamless merchant experience
- Train merchant teams to promote the program and use our underlying platform to increase customer engagement
- Proactively find ways to enhance and improve the onboarding process and Customer Success function
- Possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business
We are not big on requirements, but you probably have:
- 2 Years of software/B2B onboarding/implementation/project management experience
- Robust experience owning and managing multiple complex projects at once
- A BA/BS
- An understanding of startup or face-paced environment and willingness to break through walls
- Strong written and verbal skills and enjoy speaking to a crowd
- Exceptional organizational skills and supreme attention-to-detail
- A blended creative and analytical approach to problem-solving
- Familiarity with conventional software - GoogleSuite and Excel (Basecamp, Airtable, Metabase, Salesforce, a plus)
- Analytical skills and knowledge of SQL/Excel a plus
Compensation Ranges:
$70,000 - $90,000 USD/CAD
Leveling & Location:
Thanx uses structured internal levelling and location-based compensation. Final levelling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align to the appropriate range.
Application Process:
- This position is an existing vacancy.
- We may use artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process.
Ready to change your life? Apply now!
We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.
Ready to apply?
Apply to Thanx
Who Are We?
Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service.
Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego.
Who Are You?
You’re an accomplished account executive who is curious, hardworking, self aware and looking for a new challenge. You thrive in a fast-paced environment, are willing to try new things, and can successfully fail forward. You are competitive yet collaborative and willing to teach and learn from your peers and colleagues. On top of that you come with a positive attitude and understand that this work, while not easy, will be incredibly rewarding.
Position Overview
With a very large market opportunity, validated product-market fit with over 150 customers, an incredible marketing team, and significant technology partnership opportunities, we are going to be testing numerous go-to-market experiments including partnerships, territories, sales strategies, and marketing techniques.
You will own the entire sales cycle from discovery to customer signing and will also be expected to create new pipeline opportunities. We expect that you will become an expert in the industry, the product, and B2B sales processes.
Enterprise AEs have the opportunity to directly report into a proven sales leader, our Vice President of Sales, and join a growing sales team. We have offices in San Francisco and Denver but are hiring for 100% remote roles at all levels; this job can be based anywhere in the US. Key responsibilities:
- Pipeline Generation: Proactively prospect assigned accounts to create new opportunities through outbound strategies and creative engagement techniques
- Sales Ownership: Manage the full sales cycle, from discovery and solution presentations to contract signing.
- Strategic Selling: Engage with key stakeholders across the organization, including C-suite executives.
- Product Expertise: Deeply understand the Thanx platform and how it drives measurable value for our customers.
- Market Insights: Provide feedback on messaging, positioning, and market trends to inform our go-to-market strategy.
- Performance Excellence: Consistently meet or exceed quota.
- Industry Engagement: Travel to prospect meetings and relevant industry events as needed.
What We’re Looking For
We don’t believe in rigid requirements, but success in this role typically involves:
- A track record of meeting or exceeding sales quotas.
- Experience owning the full sales cycle and driving pipeline through outbound efforts.
- Strong communication skills, with the ability to sell across diverse organizational levels.
- A passion for learning, adaptability, and a collaborative mindset.
Ready to change your life? Apply now!
We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.
Ready to apply?
Apply to Thanx