Thank you for your interest in Technical Assent. If you looked through our job board and didn't see your dream job, we encourage you to submit your application here. Our recruiting team reviews all applications and will reach out proactively when we find a match.

Overview

Technical Assent is passionate about services in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our clients. Your team will work IN and ON the client’s core mission-helping them deliver their services day-to-day while simultaneously looking for opportunities to improve. Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact.

Our consultants combine the creative and pragmatic to deliver the results that matter most to our clients. We see beauty when art and science come together. We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams. We continually seek feedback from our customers and employees, looking for opportunities to grow. As a small company, our employees have an essential voice in shaping our culture. You help grow our culture and, in turn, grow from the experience.

As a Consultant supporting our Federal government client specifically the Department of War (Department of Defense), you will work as part of an innovative team to research, prepare, and deliver high-quality solutions. You will be trusted to complete tasks independently, begin leading others in completing tasks, and contribute to the overall team effort to solve challenging problems for the benefit of our customers. The issues to be resolved are often difficult to define and quantify; may involve complex, traditionally competing interests; are often characterized by senior leadership interest and visibility and require extensive proving and analysis. 

The successful candidate will have the ability to:

• Work in a team environment to research, analyze, prepare, and deliver high quality, on-time deliverables to clients 
• Earn client trust through completion of tasks and deliverables that support client outcomes and decision-making, including research, report development, and delivery of recommendations in certain cases   
• Understand and write functional requirements, map processes, briefings, and job aids
• Execute administrative and office management tasks as needed to progress client objectives, such as creating staffing packages or managing coordination of draft documents with large stakeholder groups
• Independently manage time to complete assigned tasks and contribute to team effort.  
• Take advantage of learning opportunities beyond specialty 
• Develop general knowledge, skills, and abilities within project Capability Areas  
• Learn to participate in Technical Assent’s consulting approaches and methods 
• Contribute to organizational capability by building reusable process assets, templates, and tools that improve the consistency of our services  
• Support business development by playing an active role in researching customer needs, competitive environment, and actively supporting proposal efforts 
• Maintain professional demeanor that is consistent with Technical Assent core values at all times   

Minimum Qualifications

• 5+ years of relevant, professional experience
• Curious, problem solving, and open-minded approach to work; we are looking for someone who has a base of knowledge but wants to investigate and learn new things 
• Experience applying extensive technical expertise, spanning a range of procurement and/or logistical disciplines, in the development of unique and innovative solutions to challenging problems
• Experience analyzing existing and anticipated customer and/or mission requirements, and providing solutions that result in an integrated approach to program execution
• Experience formulating and executing communications strategies in large organizations to foster engagement from executive leaders and user communities:  for example, preparing for meetings, developing presentations, designing basic surveys 
• Experience or training in developing and implementing roadmaps to support strategic capability development for complex organizations:  how do we identify the problem to be solved, design a solution, and work with stakeholders to implement?
• Ability to obtain and maintain an active TOP SECRET security clearance
• Thrive in a continuous Build-Measure-Learn cycle
• Engage with technology—with comfort and ease (PowerPoint, Word, Excel, Teams, Monday, Slack, etc.)
• Excellent verbal and written communication skills

Preferred Qualifications:

• Direct experience working with Defense procurement processes, data, or systems 
• Direct experience working with Defense logistics processes, data, or systems 
• Direct experience working with Defense operational processes, data, or systems 
• Active SECRET or TOP SECRET security clearance  
• Experience consulting or working for the Department of War / Department of Defense

Job Location and Travel Expectations

• Must be able and willing to work on-site at a DoD/DoW facility in the Washington, D.C. metro area at least 2 times a week
• Expected travel <25%

THE COMPANY

Technical Assent is passionate about services – in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our client.  Your team will work IN and ON the client’s core mission – helping them to deliver their services day-to-day while simultaneously looking for opportunities to improve.  Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact.  

A LITTLE ABOUT OUR CULTURE

We look for these attributes in our teammates.

• Our team combines the creative and the pragmatic to deliver the results that matter most to our clients.  We see beauty when art and science come together.
• We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams.  We continually seek feedback from our customers and employees, looking for opportunities to grow.
• We are a small company which gives you an essential voice in shaping our culture.  You will help grow our culture, and you will grow from the experience, too.

You will be part of a team to take an improvement concept and transform it into a capability – an asset that provides measurable value to our client’s mission.  The team will work with users, prototype, develop, and deliver new capabilities.  We hold ourselves accountable to impacting outcomes.

Additional Information

• Flexible PTO
• Healthcare coverage (medical, dental, vision)
• FSA and HSA
• Short and long-term disability
• 401(k) with employer contributions, training and wellness allowances, and commuter benefits.

Technical Assent is seeking a Customer Experience (CX) Journey Analyst with a strong foundation in Human-Centered Design (HCD) and a growing capability in data-informed decision-making. This role blends hands-on user research and service design with CX journey analytics – helping translate customer insights and operational data into actionable requirements that improve experiences and outcomes.

The ideal candidate brings at least six years of relevant experience and is comfortable working across both qualitative and quantitative inputs – leveraging tools like Excel to analyze data, identify gaps, and inform experience improvements.

Key Responsibilities

Human-Centered Design & CX Strategy

• Conduct user research (interviews, workshops, surveys) to understand customer needs, pain points, and behaviors
• Synthesize qualitative insights into actionable findings and recommendations
• Develop service blueprints, journey maps, personas, and experience frameworks
• Facilitate stakeholder workshops to align on CX priorities and opportunities

CX Journey Analytics & Data Integration

• Analyze CX journeys using both qualitative insights and available data sources
• Map and assess underlying data systems that support CX metrics and reporting
• Identify gaps in data collection, measurement, and visibility across the customer journey
• Support development of CX metrics, predictive signals, and performance thresholds
• Translate data findings into clear requirements for improved measurement and experience design

Data Analysis & Requirements Development

• Use Excel (required) and Power BI (preferred) to analyze datasets and identify trends, anomalies, and opportunities
• Turn data insights into actionable business and technical requirements
• Collaborate with technical teams to ensure data and reporting needs are captured and implemented
• Support development of dashboards or reporting frameworks that align with CX goals

Collaboration & Delivery

• Partner with cross-functional teams (design, product, engineering, and client stakeholders)
• Communicate insights clearly to both technical and non-technical audiences
• Balance strategic thinking with hands-on execution in a consulting environment

Required Qualifications

• Minimum 6+ years of relevant experience in CX, HCD, service design, or related field
• Strong experience with human-centered design methods (user research, synthesis, journey mapping, service blueprinting)
• Proficiency in Excel for data analysis (e.g., pivot tables, data cleaning, trend analysis)
• Experience translating insights (qualitative and quantitative) into clear requirements
• Comfort working with data systems and understanding how metrics are defined and tracked
• Strong problem-solving and critical thinking skills
• Excellent communication and facilitation abilities

Preferred Qualifications

• Experience with Power BI or similar data visualization tools
• Familiarity with CX metrics frameworks (e.g., NPS, CSAT, journey-based metrics)
• Experience working with or mapping data ecosystems that support analytics and reporting
• Background in consulting or working with government clients 

What Success Looks Like

• You can move seamlessly between customer insights and data analysis
• You identify not just experience gaps, but also measurement gaps
• You help teams make better decisions by connecting CX design with data-driven insights
• You turn messy data and complex journeys into clear, actionable requirements

Tools & Methods:

Experience with modern design and research tools such as:

• Figma
• Mural
• Dovetail
• Collaboration platforms such as Microsoft Teams or Slack
• Experience leveraging AI-enabled tools for research synthesis, ideation, and service concept development is strongly valued.

Portfolio Requirement

A portfolio demonstrating service design, CX, or research work is required.

Job Location and Travel Expectations:

• This position is remote within the United States, with preference for candidates located in the Washington, DC metro area is preferred. 
• Travel for field research, workshops, and prototyping (10-25%) is anticipated.

THE COMPANY

Technical Assent is passionate about services – in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our client.  Your team will work IN and ON the client’s core mission – helping them to deliver their services day-to-day while simultaneously looking for opportunities to improve.  Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact.  

A LITTLE ABOUT OUR CULTURE

We look for these attributes in our teammates.

• Our team combines the creative and the pragmatic to deliver the results that matter most to our clients.  We see beauty when art and science come together.
• We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams.  We continually seek feedback from our customers and employees, looking for opportunities to grow.
• We are a small company which gives you an essential voice in shaping our culture.  You will help grow our culture, and you will grow from the experience, too.

You will be part of a team to take an improvement concept and transform it into a capability – an asset that provides measurable value to our client’s mission.  The team will work with users, prototype, develop, and deliver new capabilities.  We hold ourselves accountable to impacting outcomes.

Additional Information
Come as you are - Technical Assent is committed to a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Hiring decisions are based solely on merit, qualifications, and business needs. We offer a highly competitive benefits package to all full-time employees that includes:

• Flexible PTO
• Healthcare coverage (medical, dental, vision)
• FSA and HSA
• Short and long-term disability
• 401(k) with employer contributions, training and wellness allowances, and commuter benefits.

Technical Assent is seeking a Lead Service Designer to guide service design engagements supporting federal agencies. This role leads the design of end-to-end service experiences that span digital systems, physical environments, policies, and operational processes.

As a Lead Service Designer, you will collaborate with cross-functional teams -- including product managers, technologists, researchers, and policy stakeholders -- to translate research insights into implementable service improvements. You will mentor junior designers, guide service design workstreams, and advise federal leaders on customer experience and service transformation strategies.

This role combines strategic service design leadership with hands-on design practice. Our designers conduct real user research with the people who rely on government services and translate those insights into implementable service improvements.

The successful candidate will have the ability to:

• Lead Service Design Strategy
• Lead the design of end-to-end service ecosystems, considering digital platforms, physical touchpoints, operational processes, and policy constraints.
• Develop service blueprints, journey maps, ecosystem maps, and experience strategies that guide service transformation initiatives.
• Translate research insights into actionable service concepts and implementation-ready recommendations.
• Develop a deep understanding of what the client is trying to accomplish and create strategies to solve multiple dimensions of a business problem
• Advise federal stakeholders on customer experience strategy and service transformation initiatives.
• Create client-ready deliverables from conception to presentation
• Elevate risks to Company Leadership
• Lead Research and Insight Development
• Guide human-centered research activities including interviews, contextual inquiry, workshops, surveys, and usability testing.
• Synthesize qualitative and quantitative insights to identify service gaps and opportunities.
• Leverage AI-enabled tools to accelerate research synthesis, insight generation, and concept development.
• Facilitate Co-Creation and Stakeholder Alignment
• Facilitate cross-functional workshops, design sprints, and co-creation sessions with federal stakeholders and end users.
• Build alignment across policy, operational, and technical stakeholders.
• Communicate design insights and recommendations through compelling storytelling and presentations.
• Deliver and Implement Service Improvements
• Collaborate with product managers, engineers, and program teams to translate service concepts into deliverable improvements.
• Support the development of prototypes and concept tests to validate service changes.
• Define experience metrics and service performance measures to evaluate outcomes.
• Practice Leadership
• Mentor service designers and associate designers.
• Contribute to the growth of Technical Assent’s service design practice, methodologies, and tools.

Minimum Qualifications:

• Bachelor’s degree
• 7-12 years of professional experience in service design, human-centered design, customer experience, or related fields
• Experience leading service design initiatives within federal consulting or government environments
• Experience conducting and synthesizing human-centered research
• Strong facilitation and stakeholder engagement skills
• Ability to translate insights into strategic recommendations and implementable service improvements
• Excellent written and verbal communication skills
• Curious and open-minded approach to work
• Thrive in a continuous Build-Measure-Learn cycle
• Ability to obtain and maintain a Public Trust or other federal security clearance

Preferred Qualifications:

• Certification in Human-Centered Design, Service Design, or Design Thinking
• Experience advising federal leadership on CX transformation initiatives
• Experience working with federal digital service standards and accessibility requirements
• Experience designing services that span both digital and physical service environments

Tools & Methods:

Experience with modern design and research tools such as:

• Figma
• Mural
• Dovetail
• Collaboration platforms such as Microsoft Teams or Slack
• Experience leveraging AI-enabled tools for research synthesis, ideation, and service concept development is strongly valued.

Federal Standards & Accessibility

Service design work may involve improving digital or physical services and should consider:

• Section 508 accessibility standards
• 21st Century IDEA Act requirements
• Federal CX Executive Order guidance
• Public sector service delivery environments

Portfolio Requirement

A portfolio demonstrating service design, CX, or research work is required.

Job Location and Travel Expectations:

• This position is remote within the United States, with preference for candidates located in the Washington, DC metro area is preferred. 
• Travel for field research, workshops, and prototyping (15-25%) is anticipated.

The Company

Technical Assent is passionate about services – in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our client.  Your team will work IN and ON the client’s core mission – helping them to deliver their services day-to-day while simultaneously looking for opportunities to improve.  Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact.  

A Little About Our Culture

We look for these attributes in our teammates.

• Our team combines the creative and the pragmatic to deliver the results that matter most to our clients.  We see beauty when art and science come together.
• We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams.  We continually seek feedback from our customers and employees, looking for opportunities to grow.
• We are a small company which gives you an essential voice in shaping our culture.  You will help grow our culture, and you will grow from the experience, too.

You will be part of a team to take an improvement concept and transform it into a capability – an asset that provides measurable value to our client’s mission.  The team will work with users, prototype, develop, and deliver new capabilities.  We hold ourselves accountable to impacting outcomes.

• Flexible PTO
• Healthcare coverage (medical, dental, vision)
• FSA and HSA
• Short and long-term disability
• 401(k) with employer contributions, training and wellness allowances, and commuter benefits.

Technical Assent is seeking an Associate Service Designer to support research and service design activities across federal consulting engagements.

This early-career role is designed for individuals interested in developing expertise in service design, human-centered design, and customer experience within the public sector. Associate Service Designers work closely with experienced designers and researchers to support research activities, synthesize insights, and contribute to the development of service design deliverables. Our designers conduct real user research with the people who rely on government services and translate those insights into implementable service improvements.

The successful candidate will have the ability to:

• Support Research Activities
• Assist in planning and conducting user research including interviews, focus groups, surveys, and observational studies.
• Help document research findings and synthesize insights.
• Support the use of AI-enabled tools to assist with research synthesis and analysis.
• Contribute to Service Design Deliverables
• Assist in creating service design artifacts such as:
• Journey maps
• Service blueprints
• Personas
• Research reports
• Presentation materials
• Collaborate with Project Teams
• Work with service designers, product teams, and analysts to support project deliverables.
• Participate in design workshops and co-creation sessions.
• Contribute to the development of research and design documentation.
• Learn and Develop Service Design Skills
• Work alongside experienced service designers to build skills in research methods, service design frameworks, and facilitation techniques.
• Participate in internal practice development and learning opportunities.
• General
• Create client-ready deliverables from conception to presentation
• Coordinate with project leadership on direction and progress of project activities
• Work in a team environment, being open to others ideas and working collaboratively to produce well-rounded solutions/deliverables
• Be flexible as project scope evolves
• Elevate risks to Team Leads
• Be a strong critical thinker who sees the big picture while staying delivery-driven
• Be a self-starter who is detail-oriented, takes an active approach to tackling assignments, and is comfortable giving and receiving feedback
• Strong interpersonal communication skills and the ability to clearly and effectively communicate in written and presentation form 

Minimum Qualifications:

• Bachelor’s degree
• 1-3 years of professional experience, including in service design, UX design, customer experience, research, or related fields
• Demonstrated interest in human-centered design and service innovation
• Strong analytical thinking and communication skills
• Ability to collaborate in multidisciplinary teams
• Curious and open-minded approach to work
• Thrive in a continuous Build-Measure-Learn cycle
• Ability to obtain and maintain a Public Trust or other federal security clearance

Preferred Qualifications:

• Internship or academic experience involving design research or service design
• Exposure to human-centered design methods
• Experience working with design tools or collaboration platforms

Tools & Methods:

Experience with modern design and research tools such as:

• Figma
• Mural
• Dovetail
• Collaboration platforms such as Microsoft Teams or Slack
• Experience leveraging AI-enabled tools for research synthesis, ideation, and service concept development is strongly valued.

Federal Standards & Accessibility

Service design work may involve improving digital or physical services and should consider:

• Section 508 accessibility standards
• 21st Century IDEA Act requirements
• Federal CX Executive Order guidance
• Public sector service delivery environments

Portfolio Requirement

A portfolio demonstrating service design, CX, or research work is required.

Job Location and Travel Expectations:

• This position is remote within the United States, with preference for candidates located in the Washington, DC metro area is preferred. 
• Travel for field research, workshops, and prototyping (15-25%) is anticipated.

THE COMPANY

Technical Assent is passionate about services – in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our client.  Your team will work IN and ON the client’s core mission – helping them to deliver their services day-to-day while simultaneously looking for opportunities to improve.  Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact.  

A LITTLE ABOUT OUR CULTURE

We look for these attributes in our teammates.

• Our team combines the creative and the pragmatic to deliver the results that matter most to our clients.  We see beauty when art and science come together.
• We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams.  We continually seek feedback from our customers and employees, looking for opportunities to grow.
• We are a small company which gives you an essential voice in shaping our culture.  You will help grow our culture, and you will grow from the experience, too.

You will be part of a team to take an improvement concept and transform it into a capability – an asset that provides measurable value to our client’s mission.  The team will work with users, prototype, develop, and deliver new capabilities.  We hold ourselves accountable to impacting outcomes.

• Flexible PTO
• Healthcare coverage (medical, dental, vision)
• FSA and HSA
• Short and long-term disability
• 401(k) with employer contributions, training and wellness allowances, and commuter benefits.

Overview 

You understand the power of great service experience and its ability to inspire customer behavior. You have a keen understanding of what it takes to deliver exceptional services, both in front of the house and behind the scenes.  But most of all, you see all of this in the context of furthering our clients’ core mission or business. The issues to be resolved are often difficult to define and quantify; may involve complex, traditionally competing interests; are often characterized by senior leadership interest and visibility, and require extensive proving and analysis. 

Role Responsibilities

• Interacting with stakeholders to understand project needs, collect and synthesize data, and customize solutions
• Developing a deep understanding of what the client is trying to accomplish and create strategies to solve multiple dimensions of a business problem
• Creating client-ready deliverables with oversight including insights reports, toolkits, resources, and other project related client facing content
• Developing quantitative and qualitative data collection tools and conduct data collection and data analysis
• Scheduling, participating in, and taking notes in client facing meetings with key stakeholders and project executives
• Collaborating with teammates to produce and present innovative solutions
• Independently managing time to complete assigned tasks as part of the larger client engagement  

Role Capabilities 

• Candidate should have the ability to:
• Execute customer research/stakeholder interviews, market research, data analysis, HCD workshopping, co-creation workshop facilitation, concept generation, ongoing multimedia storytelling, and transformation design sprints.
• Analyze objective research data sets to focus on potential gaps and then design, plan, lead, and execute human-centered research and design sprint teams to test hypotheses, uncover latent needs, insights, and constraints.
• Utilize a diverse range of best practice research methodologies for all phases of HCD research. Examples may include: in-context observations, ethnographic interviews, surveys, analogous research, data analytics, usability evaluations, workshops, etc.
• Create client-ready deliverables from conception to presentation
• Coordinate with project leadership on direction and progress of project activities
• Work in a team environment, being open to others ideas and working collaboratively to produce well-rounded solutions/deliverables
• Be flexible as project scope evolves
• Elevate risks to Team Leads
• Be a strong critical thinker who sees the big picture while staying delivery-driven
• Be a self-starter who is detail-oriented, takes an active approach to tackling assignments, and is comfortable giving and receiving feedback
• Strong interpersonal communication skills and the ability to clearly and effectively communicate in written and presentation form 

Consultant Level Expectations 

• Independently works in a team environment to research, prepare and deliver high quality, on-time deliverables to clients. 
• Builds trust and rapport with clients by seeing assigned tasks in the context of broader strategic goals, anticipating risks and needs, and supporting decisions through well researched, data-driven reports or other inputs to deliverables. 
• Independently manages time to complete assigned tasks, leads others in completing simple tasks, and contributes to team effort.
• Broadens general knowledge, skills, and abilities within Technical Assent Capability Areas. 
• Develops deeper practical expertise in project Capability Areas. 
• Participates in and applies Technical Assent’s consulting approaches and methods. 
• Shares knowledge with internal and external peers through writing and speaking 3-5 times per year.
• Contributes to organizational capability by building reusable process assets, templates, and tools that improve the consistency of our services.
• Supports business development by playing an active role in researching customer needs, competitive environment, and actively supporting proposal efforts. 
• Recognizes opportunities and helps define customer solutions
• Maintains professional demeanor that is consistent with Technical Assent core values at all times 

Travel 

• This position is hybrid (2 days on client site, 3 days from location of your choice) with some travel (<25%) anticipated
• Some meetings will be conducted on-site with customers in Washington, D.C. metro area

Minimum Qualifications 

• Bachelor's degree in business, public policy, economics, political science, communications, planning, technology and policy, math, statistics, engineering, physical science, or related discipline
• 2+ years of relevant, professional experience 
• Knowledge of Human-Centered Design/ Design Thinking, employee experience, customer experience, and/or service design
• Curious, problem solving, and open-minded approach to work
• Thrive in a continuous Build-Measure-Learn cycle
• Engage with technology -- with comfort and ease (Power Point, Word, Excel, Teams, Monday, Slack, etc) 
• Excellent verbal and written communication skills
• Ability to obtain and maintain a SECRET security clearance
• Willingness to work on-site in the D.C. Metro area 1-2 times per week 

Preferred Qualifications 

• Certification in Human Centered Design, design thinking, and/or service design background 
• Experience Consulting for the Federal Government and/or Department of Defense 

The Company

Technical Assent is passionate about services – in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our client.  Your team will work IN and ON the client’s core mission – helping them to deliver their services day-to-day while simultaneously looking for opportunities to improve.  Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact.  

A Little About Our Culture

We look for these attributes in our teammates.

• Our team combines the creative and the pragmatic to deliver the results that matter most to our clients.  We see beauty when art and science come together.
• We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams.  We continually seek feedback from our customers and employees, looking for opportunities to grow.
• We are a small company which gives you an essential voice in shaping our culture.  You will help grow our culture, and you will grow from the experience, too.

You will be part of a team to take an improvement concept and transform it into a capability – an asset that provides measurable value to our client’s mission.  The team will work with users, prototype, develop, and deliver new capabilities.  We hold ourselves accountable to impacting outcomes.

Thank you for your interest in Technical Assent. If you looked through our job board and didn't see your dream job, we encourage you to submit your application here. Our recruiting team reviews all applications and will reach out proactively when we find a match.

Overview

Technical Assent is passionate about services in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our clients. Your team will work IN and ON the client’s core mission-helping them deliver their services day-to-day while simultaneously looking for opportunities to improve. Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact.

Our consultants combine the creative and pragmatic to deliver the results that matter most to our clients. We see beauty when art and science come together. We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams. We continually seek feedback from our customers and employees, looking for opportunities to grow. As a small company, our employees have an essential voice in shaping our culture. You help grow our culture and, in turn, grow from the experience.

As a Consultant supporting our Federal government client specifically the Department of War (Department of Defense), you will work as part of an innovative team to research, prepare, and deliver high-quality solutions. You will be trusted to complete tasks independently, begin leading others in completing tasks, and contribute to the overall team effort to solve challenging problems for the benefit of our customers. The issues to be resolved are often difficult to define and quantify; may involve complex, traditionally competing interests; are often characterized by senior leadership interest and visibility and require extensive proving and analysis. 

The successful candidate will have the ability to:

• Work in a team environment to research, analyze, prepare, and deliver high quality, on-time deliverables to clients 
• Earn client trust through completion of tasks and deliverables that support client outcomes and decision-making, including research, report development, and delivery of recommendations in certain cases   
• Understand and write functional requirements, map processes, briefings, and job aids
• Execute administrative and office management tasks as needed to progress client objectives, such as creating staffing packages or managing coordination of draft documents with large stakeholder groups
• Independently manage time to complete assigned tasks and contribute to team effort.  
• Take advantage of learning opportunities beyond specialty 
• Develop general knowledge, skills, and abilities within project Capability Areas  
• Learn to participate in Technical Assent’s consulting approaches and methods 
• Contribute to organizational capability by building reusable process assets, templates, and tools that improve the consistency of our services  
• Support business development by playing an active role in researching customer needs, competitive environment, and actively supporting proposal efforts 
• Maintain professional demeanor that is consistent with Technical Assent core values at all times   

Minimum Qualifications

• 2+ years of relevant, professional experience
• Curious, problem solving, and open-minded approach to work; we are looking for someone who has a base of knowledge but wants to investigate and learn new things 
• Experience applying extensive technical expertise, spanning a range of procurement and/or logistical disciplines, in the development of unique and innovative solutions to challenging problems
• Experience analyzing existing and anticipated customer and/or mission requirements, and providing solutions that result in an integrated approach to program execution
• Experience formulating and executing communications strategies in large organizations to foster engagement from executive leaders and user communities:  for example, preparing for meetings, developing presentations, designing basic surveys 
• Experience or training in developing and implementing roadmaps to support strategic capability development for complex organizations:  how do we identify the problem to be solved, design a solution, and work with stakeholders to implement?
• Ability to obtain and maintain an active TOP SECRET security clearance
• Thrive in a continuous Build-Measure-Learn cycle
• Engage with technology—with comfort and ease (PowerPoint, Word, Excel, Teams, Monday, Slack, etc.)
• Excellent verbal and written communication skills

Preferred Qualifications:

• Direct experience working with Defense procurement processes, data, or systems 
• Direct experience working with Defense logistics processes, data, or systems 
• Direct experience working with Defense operational processes, data, or systems 
• Active SECRET or TOP SECRET security clearance  
• Experience consulting or working for the Department of War / Department of Defense

Job Location and Travel Expectations

• Must be able and willing to work on-site at a DoD/DoW facility in the Washington, D.C. metro area at least 2 times a week
• Expected travel <25%

THE COMPANY

Technical Assent is passionate about services – in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our client.  Your team will work IN and ON the client’s core mission – helping them to deliver their services day-to-day while simultaneously looking for opportunities to improve.  Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact.  

A LITTLE ABOUT OUR CULTURE

We look for these attributes in our teammates.

• Our team combines the creative and the pragmatic to deliver the results that matter most to our clients.  We see beauty when art and science come together.
• We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams.  We continually seek feedback from our customers and employees, looking for opportunities to grow.
• We are a small company which gives you an essential voice in shaping our culture.  You will help grow our culture, and you will grow from the experience, too.

You will be part of a team to take an improvement concept and transform it into a capability – an asset that provides measurable value to our client’s mission.  The team will work with users, prototype, develop, and deliver new capabilities.  We hold ourselves accountable to impacting outcomes.

Additional Information

• Flexible PTO
• Healthcare coverage (medical, dental, vision)
• FSA and HSA
• Short and long-term disability
• 401(k) with employer contributions, training and wellness allowances, and commuter benefits.