About the Role

The Product Support Representative is responsible for delivering high-quality, accurate resolutions to customers while adhering to stipulated policies and procedures. This role emphasizes troubleshooting issues, providing proactive solutions, and ensuring customer satisfaction. Successful representatives will leverage product knowledge, communication skills, and available tools to resolve inquiries efficiently, meet performance metrics, and contribute to a collaborative team environment. 

Your Area of Focus 

• Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly and accurately to customer inquiries, utilizing skills to identify and address root causes of issues demonstrating effective troubleshooting skills.
• Communicate effectively with customers through phone, email and chat, asking targeted questions to gain a full understanding of their concerns and ensuring clarity and understanding. 
• Acknowledge and resolve customer inquiries by demonstrating active listening, understanding their concerns, and delivering tailored solutions that address their needs effectively.
• Gain and maintain in-depth knowledge of Tebra products, tools, and resources to guide customers effectively. 
• Document and maintain detailed records of customer interactions, transactions, comments, and complaints for effective issue tracking.
• Collaborate and communicate with team members and leadership to resolve complex or recurring issues and coordinate with colleagues as necessary.
• Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks. 
• Ensure customer satisfaction and provide professional customer support.
• Contribute to a culture of continuous improvement by identifying and advocating for process and tool enhancements.

Professional Qualifications

• Minimum of 12 months experience in Customer Support, preferably in SaaS or software/cloud-based environments.
• U.S. healthcare and /or U.S. healthcare billing experience is highly desired.
• Demonstrated ability to troubleshoot and resolve technical issues independently and effectively.
• Proven ability to remain calm, resourceful, and empathetic under pressure or in challenging customer interactions.
• Strong verbal and written English communication skills, with a focus on clarity and customer understanding.
• High school diploma, general education degree, or equivalent.
• Proficiency in multitasking by handling multiple conversations, systems, and tasks simultaneously while maintaining high-quality performance.
• Typing speed and accuracy sufficient to capture detailed notes and engage in real-time communication with customers effectively.
• Strong soft skills, including active listening, adaptability, and the ability to understand and respond to customer emotions effectively, contributing to a positive customer experience.
• Proficiency in using customer support tools, ticketing systems, and software applications.
• Strong initiative and performance-driven, with a track record or meeting or exceeding performance metrics.
• Team player with the ability to collaborate effectively while maintaining individual accountability.
• Desirable: Experience working in technical support or working with cloud-based software solutions. 

(For Recruiter use only) #LI-EH1 #LI-Hybrid 

About the Role

The Revenue Cycle Management team is seeking a Staff Backend Software Engineer to play a key role in modernizing our billing platform. This position will focus on designing and implementing architectural solutions for performant, scalable systems that can evolve with our growing business needs. You will lead efforts in cloud integration, ensuring seamless connectivity and monitoring of cloud services, with an emphasis on microservices and target state architectural patterns.

In this role, you will drive code reviews, offering feedback and recommendations to improve the quality and maintainability of our codebase. Your expertise in cloud technologies will be critical as you collaborate with teams to integrate cloud solutions, optimize performance, and establish monitoring practices. You will have the opportunity to shape the future of our billing platform by crafting solutions that are both cutting-edge and aligned with best practices for scalability, security, and reliability.

Your Area of Focus

• Lead Software Development: Design, develop, test, and deploy scalable and maintainable software applications using Spring Boot, Java, React, and cloud technologies.
• Architect and Design: Collaborate with product managers, designers, and cross-functional teams to architect robust and scalable solutions that meet business requirements. Provide input into the technical direction of the team and product.
• Cloud Technology Expertise: Leverage experience with cloud platforms (AWS, Azure, Google Cloud, etc.) to design cloud-native applications. Ensure that applications are optimized for scalability, reliability, and cost-efficiency in a cloud environment.
• Code Reviews & Mentorship: Conduct thorough code reviews, ensuring that the team adheres to best practices for clean, maintainable, and efficient code. Mentor junior and mid-level engineers, fostering a culture of continuous learning and improvement.
• Collaboration and Communication: Work closely with product and design teams to define requirements, deliver timely solutions, and provide technical expertise throughout the product lifecycle.
• Performance and Optimization: Monitor and optimize the performance of applications. Identify bottlenecks and implement performance improvements across both frontend (React) and backend (Java/Spring Boot) layers.
• Agile Development: Participate in Agile development processes, including sprint planning, daily standups, retrospectives, and backlog grooming. Contribute to defining and prioritizing work within the team.
• Stay Current: Continuously research and apply emerging technologies and industry best practices to improve the development process and product quality.

Your Professional Qualifications

• Minimum 8 years of professional software engineering experience with a strong track record of delivering complex software solutions.
• Strong expertise in Java and Spring Boot for building scalable and secure backend systems.
• Experience with building RESTful APIs and microservices architectures.
• Hands-on experience with React and frontend web technologies.
• Experience with modern front-end workflows and state management
• Practical experience with one or more cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with cloud-native technologies (e.g., containers, serverless, CI/CD pipelines).
• Strong Understanding of Software Design Patterns: Experience in object-oriented design principles, microservices architectures, and cloud-native application design.
• CI/CD & DevOps Practices: Experience with CI/CD pipelines, automated testing, and deployment practices. Familiarity with tools such as Jenkins, Harness, Docker, Kubernetes, or similar.
• Database Expertise: Strong experience with both relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB, DynamoDB) and an understanding of database design and optimization.
• AI Expertise: Demonstrating usage of AI tools supports your daily work when doing research, debug, coding and deployment of new solutions.

(For Recruiter use only) #LI-SS1 #LI-Hybrid

About the Role

As a Software Engineer III, you'll take full ownership of key software subsystems, driving their development and support through the entire lifecycle. You'll serve as a subject matter expert in multiple areas, bringing innovative solutions and leading technical discussions to enhance quality and operational processes. If you thrive in leadership roles with minimal supervision, and enjoy solving complex technical challenges, this role offers the opportunity to make a lasting impact on both your team and the product.

Your Area of Focus

• Own software subsystem through full development and support lifecycle.
• Bring creative and innovative software solutions to the team.
• Subject Matter Expert in 2+ area of the software.
• Sounding board for technical discussions.
• Improve quality and operational processes.
• Triage challenging bugs.

Your Professional Qualifications

• 2+ years of software development experience.
• Professional experience developing scalable micro-service based web applications with modern Java and the Spring framework.
• Professional experience developing in HTML5, CSS3, JavaScript, Typescript, and JavaScript frameworks (React, Angular, etc).
• Applicable knowledge in computer architecture and design, data access patterns, scalability and resiliency patterns, and object-oriented software techniques.
• Technical Leadership with Minimal Supervision.
• Strong analytical skills and ability to apply them in day-to-day work.
• Use data to make technical recommendations and decisions.
• Key contributor to technical team discussions and engineering debates.
• Ability to accurately estimate scope on larger software projects.
• Looks beyond current execution of tasks.
• Proficient at debugging other engineers code.
• Ability and credibility from team to lead.
• Strong verbal and written communication skills.
• Domain experience in healthcare preferred, but not required.

(For Recruiter use only) #LI-BG1 #LI-Hybrid

About the Role

As a Senior Full Stack Engineer, you will primarily design and build backend services while possessing the adaptability to support frontend development when necessary. You will evolve the core API layer and downstream services, delivering secure, performant REST APIs. You will lead technical design reviews, improve service reliability, and collaborate across the stack to ship features end-to-end. While your focus is on the backend, you may step into frontend codebases (Angular/React) to unblock delivery and ensure a cohesive user experience.

Your Area of Focus

• Own and evolve platform APIs and services, ensuring low-latency, resilient endpoints for client applications.
• Design and implement Spring Boot microservices using modern patterns (contract-first APIs, layered architecture, DTO mappers, caching).
• Integrate with platform services (appointments, patients, messaging, authentication) via service/domain contracts and RESTful clients.
• Improve reliability and performance with caching (e.g., Ehcache, Redis, etc.), connection management, and efficient data access.
• Implement observability (structured logging, metrics, tracing) and automate build/deploy pipelines.
• Write robust tests across layers (unit, component, contract, integration) using JUnit/TestNG and assist with frontend testing where applicable.
• Mentor engineers, lead design reviews, and document patterns to drive consistency across the stack.
• Contribute to frontend interface development using HTML5, CSS3, and JavaScript frameworks (Angular/React) to support team velocity and feature integration.

Professional Qualifications

• 5+ years of software development experience building Java services in production.
• Expertise with Spring Boot and REST API design; comfortable with contract-first development and layered service architectures.
• Ability to adapt and contribute to modern frontend frameworks (such as Angular or React) when business needs dictate.
• Experience building and consuming service/domain contracts and integrating external/partner APIs.
• Proficient with data modeling and access patterns; capable of optimizing queries, caching, and serialization for high-performance applications.
• Hands-on with mapper/generation tools (MapStruct/Lombok), dependency management (Maven), and build plugins for quality.
• Proficient in automated testing: unit, integration, component, contract, and performance testing.
• Solid understanding of messaging and async patterns (e.g., ActiveMQ/Kafka), feature flags, and configuration management.
• Strong focus on observability, performance profiling, and resilience (timeouts, retries, circuit breakers, idempotency).
• Demonstrated ability to leverage AI-assisted tools (e.g., Codex, GitHub Copilot, ChatGPT) to accelerate coding, debugging, and boilerplate generation.
• Practical experience with GenAI/LLM integration in backend systems
• Competence in frontend web technologies including HTML5, CSS3, and JavaScript/TypeScript.
• Strong verbal and written communication skills; able to explain design tradeoffs to technical and non-technical partners.

(For Recruiter use only) #LI-BG1 #LI-Hybrid

About the Role

We are looking for a customer-focused individual to help shape the future of our Tebra platform. This role is an exciting and challenging opportunity to be a partner in an embedded team of cross-functional counterparts. You will be joining a close-knit, collaborative product design culture with a focus on raising the bar of the day-to-day product experience for our healthcare providers and their patients.

Your Area of Focus

• You contribute to the vision and design strategy that connects customer and business value.
• You have strong creative and conceptual design skills and the ability to evolve ideas that drive innovation.
• You have an effortless working knowledge of design fundamentals, principles, and core skills. 
• You build and utilize your product knowledge to navigate ambiguity, identify opportunities and define customer problem statements. 
• You need minimal direction on design methods and approaches to validate solutions. 
• You can facilitate cross-functional, collaborative ideation sessions using a variety of methods.
• You make proficient use of design system guidelines and contribute to components and patterns that include optimization and refinements to structural elements and patterns.
• You are a strong collaborator and communicator who creates understanding, drives alignment, and can work independently.  
• You are an effective presenter with the ability to anticipate questions and concerns, articulate a data supported point of view, synthesize and process feedback, and determine next steps.
• You have a working knowledge of business logic and dependencies between design, front-end development, and back-end technologies and the ability to successfully navigate the capabilities and constraints of existing technical systems.
• You work closely and in partnership with your product and engineering counterparts and outside of your core team inclusive of other designers, research, marketing, sales, and customer service.
• You can lead customer research sessions with some support and: interview customers effectively; guide the process to glean effective insights; and uncover and socialize areas of opportunity. 
• You possess a working understanding of various research methods, including rapid prototyping, card sorting, affinity mapping. 
• You are comfortable evaluating and leveraging AI tools to augment processes that result in efficiency and quality improvement.
• You seek out and incorporate both quantitative and qualitative data for use in reasoning and decision making.
• You seek out feedback and inputs from a variety of sources in order to move solutions forward, drive innovation, contribute to a connected and holistic overall experience for our customers and users, and invest in your relationships with peers and stakeholders.

Your Professional Qualifications

• 3+ years of experience in a FT Product Design role (not inclusive of internships or bootcamp courses)
• Experience in B2B and/or B2C (SMB customer experience a plus; previous Healthcare a plus)
• Has a portfolio that demonstrates the following:
• Ability to deliver simplified, intuitive, and responsive user experiences for complex operations and flows—AI native experiences a plus (desktop web, mobile web, native app) 
• Ability to use data insights to iterate on design solutions
• Accomplished to expert level in several of the following skills:
• UX Design
• Visual User Interface Design
• Interaction Design
• Responsive Design
• Mobile + native mobile design
• Rapid Prototyping + iterative design
• Information Architecture
• Accessibility
• Qualitative + Quantitative data synthesis
• Experience working with a design system
• Expert with Figma suite of tools (including FigJam and FigmaMake)
• Experience leveraging AI tools in product design process
• Growth Mindset

(For Recruiter use only) #LI-SS1 #LI-Hybrid