The Basics:

At Tanium, our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customer's success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on on-site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium. 

What You’ll Do:

• Work closely with our customers to;
  • Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates 
  • Identify opportunities for our customers to get greater value from the Tanium platform 
  • Consistently and cogently address our customers’ needs through astute verbal and written communication skills 
• Identify and rapidly assign tier 3 support cases to Technical Support Engineers
• Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities
  • Contribute to and track activity, after action, root cause and daily status reports
  • Document best practices and Play Book entries
  • Work closely with CSMs on improving Tanium operational status within key accounts
  • Provide technical direction to customer IT support staff

We’re Looking For:

• Education
  • BA/BS or equivalent experience required
• Experience
  • 5+ years of experience in IT/Consulting
  • 5+ years of experience in Systems Administration/Engineering
  • Active TS/SCI Clearance or higher
  • Hands-on Tanium experience a major plus
  • Strong troubleshooting skills
  • Ability to articulate and communicate
  • Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
    • Endpoint Security
    • Endpoint Support/Troubleshooting
    • Incident Response/Vulnerability Management
    • Systems Management
    • Systems Administration
    • Software Engineering
    • Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
  • Demonstrated critical thinking skills
  • Ability to break a problem down into manageable, ordered piece parts
  • Ability to convey problem statement and plan of attack to others

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy

Summary/Objectives 

Are you someone who thrives in dynamic environments, has a passion for customer excellence and delivering exceptional outcomes?   We are searching for a business value professional to collaborate with a high-performing team of sales professionals.  If you have experience working as a Senior Value Engineer with a track record of successfully partnering with account teams, we would love to hear from you!  

This role requires an intellectually curious individual with keen business acumen.  You will articulate how the Tanium platform can drive positive business outcomes to internal and external stakeholders. This role is crucial to ensuring our customers unlock the full potential of our software solutions, driving value, and fostering long-term partnerships. 

Essential Job Functions 

• Collaborate closely with account teams to identify a value delivery strategy for key accounts. 

• Engage with customers to identify, understand, and quantify their unique challenges and potential benefits, aligned against their strategic initiatives.   

• Define and communicate the Tanium value proposition in alignment with customer objectives. 

• Lead business value reviews / business cases, and effectively communicate the realized value and potential economic benefits of new opportunities. 

• Create and deliver boardroom-quality, executive documents, and presentations. 

• Work collaboratively with product and engineering teams to tailor solutions that meet the specific needs of customers and prospects. 

• Provide guidance on best practices and innovative approaches to maximize the value of Tanium solutions. 

• Act as a subject matter expert on our solutions within our customer’s business, remaining informed about industry trends and advancements. 

• Initiate and contribute to thought leadership projects. 

• Provide training and workshops for Tanium colleagues to improve their skills in uncovering opportunities, and their knowledge of business value & customer excellence. 

• Make a positive impact on the future of the value engineering practice at Tanium, by creating improved methods and tools for a stronger value-based selling adoption. 

Minimum & Preferred Job Qualifications 

Experience 

• 8+ years of experience in value engineering, management consulting, financial / investment analysis, solution architecture, or a related customer-facing role within the software industry. 

• This is an individual contributor role.  

• Knowledge and experience in value-based-selling methodologies. 

• Proven ability to lead complex cross functional projects. 

• Ability to quantify value, create and deliver dynamic and impactful presentations and establish strong presence to executives.  

• Demonstrated ability to work in a fast-paced, ever-changing, global environment. 

• Strong problem solving and facilitation skills 

Education 

• Bachelor’s Degree required. 

• MBA or CPA/public accounting background is a plus 

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy