ABOUT THE TEAM:

As a Customer Success Manager at Talon.One, you'll be part of a dynamic team consisting of Customer Success Managers and Technical Account Managers. We foster a collaborative environment and alignment with various internal stakeholders in Sales, Partnerships, Product, and Marketing. We prioritize strong collaboration, open communication, and mentoring to promote bi-directional growth. Talon.One is committed to creating an inclusive workplace, as we believe it is essential for both ethical reasons and to positively influence the tech industry as a whole.

ABOUT THE ROLE:

Building on strong performance this year, our team is expanding and we’re hiring a Customer Success Manager to support our growth in early 2026.

As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our enterprise solutions and streamline project management. 

The estimated total compensation for this role is $125,000 OTE, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.

This is a remote role; however, you must be located within commuting distance of either our New York or Boston hubs.

ONCE YOU ARE HERE YOU WILL:

• Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams
• Connect customers’ marketing objectives with our technical, API-driven product and clearly explain complex product configuration step
• Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.One and troubleshoot technical issues
• Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures
• Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets
• Drive retention and growth to your book of business, handling upsell and renewal conversations with a book of business.
• Prepare and deliver strategic and business value to customers daily. 

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Passion for tech and experience with SaaS products and APIs
• Experience working in Customer Success, Account Management, or another client-facing role
• Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives
• Exceptional communication skills in spoken and written English
• Empathetic, positive attitude with a desire to help our customers reach their goals
• Flexible approach and an ability to operate effectively with uncertainty and change.
• Ability to manage a book of 15-20 accounts.
• Experience working in the loyalty and promotion industry or relevant marketing-related experience

• Learning budget and LinkedIn Learning
• Competitive salaries & 401(k) plan w/match
• Medical, dental, & life insurance
• Flexible PTO
• Mental health support with Nilo.health

ABOUT THE ROLE:

We are looking for a Sales Development Representative (SDR) to join Talon.One’s Sales Development organization. This team plays a key role in identifying and understanding potential customers’ needs and helping them enhance their loyalty and promotions strategies, contributing directly to their business growth.

You will gain essential skills in managing a territory, using data intelligence to identify and prioritize target accounts, and creative effective email outreach and making outbound prospect phone calls. Additionally, you will learn how to engage with C-suite prospects, coordinate cross-departmental efforts, and showcase the value of Talon.One, and qualify for early-stage deals.

This role is based in Boston, MA, with the expectation of spending 2-3 days per week collaborating with your teammates in-office. 

ONCE YOU ARE HERE YOU WILL:

• Research accounts strategically and create effective communication plans using multiple channels (Phone, Email, LinkedIn, video, etc.).
• Work alongside top-tier professionals in Sales, Marketing, and Partnerships in an environment that encourages innovation, creativity, and collaboration.
• Engage with C-suite decision-makers and play a central role in discussing their business goals, loyalty and promotions strategy, as well as marketing challenges/opportunities.
• Work across a wide range of industries within the US & broader AMER region, expanding your expertise and broadening your impact.
• Access to cutting-edge sales and marketing technology that will support your success, including Salesforce, Gong, Crossbeam, Qualified Chatbot, and LinkedIn Sales Navigator.
• These will be your KPIs:
• Source and qualify opportunities to meet individual quotas.
• Bring exciting new clients to Talon.One’s customer base.
• Achieve success through meeting outreach KPIs, setting meetings, and conducting thorough discovery and qualification.

WHAT WE NEED YOU TO BRING TO THE TABLE:

• You speak English fluently and are confident making cold calls.
• A results-driven mindset with the ability to thrive in goal-oriented environments.
• Ideally, previous experience in a similar sales role. We also value individuals with high-performance backgrounds such as performing arts, military, or elite sports.
• Strong interpersonal skills: you’re enthusiastic about connecting with people through various communication methods and starting meaningful conversations.
• You have a deep understanding of how to prioritize, research opportunities, and position products that align with customer needs.
• Motivated by measurable outcomes and meeting KPIs. You’re excited about achieving your goals and contributing to the company’s growth
• You're excited to work closely with Account Executives, Marketing, and Partnerships, supporting them by scheduling demo meetings and helping move deals forward.

WHAT'S IN IT FOR YOU:

• An uncapped commission plan, allowing SDRs to continue earning beyond their quota.
• We prioritize internal promotions, offering career progression after 18-24 months in the role for high performers. Additionally, you will receive support from leadership to equip you with the skills needed for advancement.
• $1,200 annual learning budget and full LinkedIn Learning access
• Manage your time off with our unlimited PTO policy and flexible working hours
• $350 home office setup budget, a $50 monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• WeWork On-Demand access for flexible workspace solutions 
• Mental health support with nilo.health
• Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
• Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%
• We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage