Takealot.com, South Africa’s leading online retailer, is looking for a highly talented Software Engineer (Python) to join our team. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

• Scale: Over 4 million happy shoppers shop online on takealot.com. Show them what you can do.
• Learn: We work with the best of the best. Code alongside industry leaders and up-skill in record time.
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com, and Mr D. We like to promote from within: Here’s your chance.

Who’s who in the tech space

This position reports to the respective team's manager.

Your mission, should you choose to accept it:

As a Software Engineer, you will be someone whose expertise directly translates into developing robust software in the e-commerce domain. You will have the opportunity to implement best practices to improve existing software and participate in the development of new features. While we don't promote after-hours work as part of the regular workday, we run a 24/7 business with the need to keep systems up and running. Software Engineers are expected to provide after-hours support on a rotational basis to resolve critical system issues if needed.

• Design and build solutions to assist our business users and improve customer experience
• Architect and design solutions with your team
• Develop code, making major improvements to non-functional areas
• Develop high-quality production code for work of high complexity and scale
• Utilize and improve functional and non-functional testing practices
• Champion, challenge, and iterate on best practices within engineering
• Design solutions for complex problems with difficult decision trade-offs, typically system or domain-wide
• Participate in and collaborate on architecture proposals across engineering
• Support alignment of architecture across the organisation
• Respond to and resolve bugs in production for systems in your division
• Respond to alerts and support incident response within your division
• Investigate and drive the resolution of issues that impact multiple teams
• Support, challenge existing, and define new engineering processes and directives
• Review and contribute fixes and content to internal documentation
• React to technology trends, identifying risks and opportunities for your division's technologies, systems, and domains
• Share knowledge through blog posts, tech talks, and workshops across engineering
• Contribute to discussions and decisions in the division
• Challenge others to always produce work of the highest quality
• REST and RPC API implementation and maintenance (using Python)
• Develop and maintain automation tests
• Liaise with various internal stakeholders to discuss project requirements, progress, etc.

The skills we need:

• Solutions-oriented, can-do attitude, and high energy
• Strong analytical and critical thinking, using data to inform decisions
• Ability to dis-aggregate and structure solutions to ambiguous problems
• Solid quantitative skills
• Capability to present ideas succinctly, in writing and verbally
• Versatile and with the appetite to learn by doing

Qualifications & Experience:

• Bachelor’s degree or an Advanced Diploma in Computer Science, Engineering, or related field (or equivalent practical experience).
• 5 to 10 years in a software development role
• A thorough understanding of computer science fundamentals, including object-oriented design, data structures, and algorithms
• Experience in writing robust, efficient production code
• Proficient in a strongly typed open source language such as Python, Java, Golang, etc
• Exposure to RESTful APIs and web services.
• Experience with SQL database systems
• Experience with development in a Linux environment

Experience in the following will be advantageous:

• Familiarity with microservices architecture 
• Experience working in an Agile environment 
• MySQL, PostgreSQL, MS SQL
• Memcached, Redis
• Message Brokers, Queues, and PubSub systems (e.g., Kafka and RabbitMQ)
• Containerisation (e.g., Docker)
• Orchestration (e.g., Kubernetes)
• GitHub, Travis CI, Jenkins
• AWS, GCP, Azure
• JavaScript, React, jQuery

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like, high-five, collab, and make something great.
• Remote working: Enjoy the flexibility of working from home while having the option for in-office interactions. Takealot.com provides a fully remote setup with the choice to visit the office to relish in those water cooler moments when desired.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Staff discount: Takealotmore subscriptions and millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
• Right tools, right job: Mac or Linux, two monitors or one. Whatever your preference, you’ll work on the latest tech, off the latest tech.
• Help when you need it most: Confidential counselling, legal support, and financial guidance, anytime, anywhere.
• Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes, and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Customer Service Manager

Takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service Manager to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, young, creative,  hard working people to join us. We offer market related benefits, a great work  environment and a promise that you won’t be bored as long as you are prepared for a  challenge and want to build something great. 

The position reports to the Customer Service Operations Manager 

Your responsibilities will include:

Purpose of the Role

• Lead a high-performing, customer-obsessed team to deliver world-class support across channels, driving CSAT/NPS, First Contact Resolution (FCR), and resolution time while reducing recontact and backlog
• Coach and develop Team Leaders to raise quality, productivity, and engagement; coach the coaches.
• Own operational excellence, incident management, and continuous improvement to remove root causes across consumer, courier/driver, and merchant journeys.
• Use data to set strategy, prioritise improvements, and communicate performance and plans to stakeholders.

Key Responsibilities

People Leadership & Culture

• Lead, coach, and develop Team Leaders through weekly one-on-ones, performance reviews, and development plans.
• Set clear goals and standards; recognise top performance; manage underperformance with structured performance improvement plans.
• Oversee hiring, onboarding, certification, cross-skilling, and succession; ensure HR compliance such as leave and attendance.
• Foster an inclusive, high-trust, and high-accountability culture centered on customer empathy and ownership.

Customer Experience & Quality

• Own the quality framework including QA rubric, calibration cadence, evaluation targets, coaching standards, and action plans.
• Set and manage channel standards for FCR, SLAs, backlog, recontact rate, complaint rate, and social response and resolution.
• Ensure Team Leaders conduct regular monitoring across calls, chats, and emails, and provide feedback, coaching, and reporting.

Process Improvement & Voice of Customer (VoC)

• Run a continuous improvement pipeline by identifying key drivers of contact, defect leakage, and customer effort, and prioritising solutions.
• Translate insights into product and process improvements and track measurable impact such as contact reduction and CSAT improvement.
• Standardise SOPs across teams to ensure clarity and consistency in execution.

Cross-Functional Leadership

• Partner with Operations, Logistics, Merchant/Restaurant Operations, Courier/Driver Operations, Product, Risk/Fraud, Finance, Legal, and Communications to improve end-to-end journeys.
• Represent Customer Service in business reviews, align on priorities, and advocate for customer-focused decisions.

Tools, Data & Reporting

• Govern the operational use of CRM, ticketing systems, telephony platforms, QA tools, workforce management systems, knowledge bases, and reporting tools.
• Define metrics and dashboards; ensure accurate and timely reporting by Team Leaders with clear action plans.
• Promote data-driven decision-making and analytical capability within teams.

Compliance, Risk & Safety

• Ensure adherence to company policies, data privacy regulations, and audit requirements.
• Govern the safe handling of sensitive and payment data; escalate incidents according to protocol.
• Establish service recovery and compensation guidelines and partner with Risk teams to prevent fraud and abuse.

Governance & Communication

• Maintain a structured operating cadence including daily stand-ups, weekly operational reviews, monthly business reviews, QA calibrations, and training sessions.
• Communicate priorities, updates, and performance outcomes clearly, maintaining documentation and change logs.

Output

• High-performing and engaged Team Leaders with defined goals and development plans.
• Consistent achievement of SLA targets, reduced complaints, and improved resolution rates.
• Measurable improvements in CSAT and reduced contact rates through actionable process and product changes.
• Enhanced end-to-end customer journeys through aligned cross-functional initiatives.
• Accurate and timely reporting with clear insights and actions.
• Established safeguards for sensitive data handling and incident management.
• Well-maintained documentation, SOPs, and change logs.

Minimum Required Competencies

• Leadership and coaching with the ability to mentor Team Leaders and manage performance.
• Strong interpersonal communication with internal and cross-functional stakeholders.
• Strategic planning and prioritisation of operational improvements.
• Data-driven decision-making with strong analytical skills.
• Customer-centric mindset focused on quality and experience.
• Problem-solving with the ability to identify root causes and implement sustainable solutions.
• Adaptability in a fast-paced and changing environment.

Skills, Knowledge & Abilities

• Leadership and people management.
• Analytical expertise.Operational excellence.
• Proficiency with relevant technology and tools.
• Familiarity with customer service metrics such as FCR, SLAs, and CSAT.
• Ability to collaborate effectively across teams and stakeholders.Experience leading change management and cross-functional initiatives.
• Understanding of cross-functional operations including Logistics, Product, Risk, and Finance.

Qualifications and Experience: 

• Diploma or Advanced Certificate.
• 3 to 5 years’ experience as a manager in a customer service environment.
• Experience in the redesign and implementation of new processes and best  practices to improve customer satisfaction metrics. 
• Experience in working in an e-commerce or technology company is a plus 

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer centric, fun and have the shared ambition of takealot.com being the leading e commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions,  and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating. 

We seek to Employ an Extra Ordinary Mind who:  

• is forthright but respectful  
• is an expert at doing, who can not only design but also execute  
• is analytical, able to use data to make decisions  
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot  of work and does not only happen during business hours) 
• is passionate about the potential of e-commerce and delivering a world-class  customer experience  
• is entrepreneurial, thrives under change and accepts it is a constant and  always looks for solutions to do something better and faster  
• is able to think about problems from a business perspective using technical  and product input  
• is curious and challenge the status quo  
• is innovative and enjoys iteration 
• is collaborative  
• will be at the cutting edge of developing new concepts for takealot.com.  
• thinks like an owner of the business.  
• is SMART, has INTEGRITY and is HARDWORKING  

If you meet the above you are an Extraordinary Mind so come and join us!  

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged  groups and people with disabilities will be given preference.

Takealot.com, South Africa’s leading online retailer, is looking for a highly talented User Experience (UX) Designer with strong interests and capabilities in the research, design, and data analysis of engaging user experiences for Takealot sellers to join our Merchant team. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us! 

Think you’ve been challenged before? Think again!

• Scale: Over 4.5 million happy shoppers shop online on takealot.com. Show them what you can do.
• Learn: We work with the best of the best. 
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com, TFS, and Mr D. We like to promote from within: Here’s your chance. 

The ideal candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. This individual excels at providing both highly analytical and highly creative ideas for a design project.  The candidate will also have extensive experience in a fast-paced and innovative development environment. A thorough understanding of user-centered design methodologies is a must.

This position is part of the Takealot UX Team but is dedicated to Merchant design work. The successful candidate will report to the Head of Experience Design and the Head of Merchant.

Your responsibilities:

• Work closely with the Head of Merchant, product managers & business stakeholders to confirm business objectives and define user objectives & flows.
• Measure the effectiveness of each initiative & refine it.
• Research interaction design trends.
• Conduct research independently.
• Run surveys in a timely and accurate manner.
• Collect survey data, analyze data, and capture and collate data results.
• Interpret the analyzed data.
• Build high-fidelity wireframes and working prototypes.
• Collaborate with technical leads in order to design innovative & engaging user experiences within platform constraints and technical limitations.
• Facilitate user testing and evaluate user feedback to further improve the concept or existing products.
• Work closely with the development & QA teams to ensure successful implementation of the specified designs.
• Propose further research, testing, and designs based on user needs.

Qualifications & Experience:

• Relevant tertiary qualifications required or equivalent experience 
• You should have a minimum of 5 years of experience in design research, conducting surveys and interviews, and performing data analysis.
• You have at least 5 years of experience working with data sets, and you are comfortable doing data analysis and reporting based on data.
• Experience designing interfaces in a customer and user-centric manner.
• Experience with standard UCD methodologies. 
• Experience with marketplace design & UI design would be beneficial.

The skills we need:

Design skills:

• Information architecture & information design
• Tables and portal design 
• Interaction design
• Persona creation
• User-centered design
• UI design (low fidelity)
• Wireframing & prototyping
• Copywriting

Research skills:

• Data analysis
• Surveying
• Interviewing
• Task analysis
• Market research
• Usability testing
• A/B testing
• Web analytics
• User research
• Meticulous attention to data analysis (qualitatively and quantitatively), a high level of proven accuracy

 Business Skills:

• Business analysis
• Communication skills (written, verbal & visual)
• Chairing workshops & meetings
• Project & people management
• Collaboration

Tools:

Strong working knowledge of the following web design tools

• Wireframing tools (e.g., Axure, Sketch, Figma, etc.)
• Process flow tools
• Survey tools 

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Upskill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech, off the latest tech.
• Help when you need it most: Confidential counseling, legal support, and financial guidance, for free, anytime, anywhere. 
• Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes, and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Like what you see? 

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference

Mr D, a division of the Takealot Group, is seeking a highly talented Software Engineer (Android) to join our team and craft the ultimate mobile experience for our thousands of daily active users. Be part of our mission to revolutionise the mobile eCommerce and food delivery landscape in South Africa.

Think you’ve been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do.
• Learn: We work with the best of the best, and then some. Code alongside industry leaders and upskill in record time. 
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com, TFS and Mr D. We like to promote from within: Here’s your chance. 

Who’s who in the tech space:

This position reports to an Engineering Manager. 

Your mission, should you choose to accept it:

• Take ownership, build and maintain our bleeding edge mobile eCommerce Android application.
• Design, develop and test code written in Java/Kotlin.
• Apply best practice and ensure stability and security of the applications.
• Monitor and profile application performance.
• Take part in daily standup; manage your time and workload effectively.
• Collaborate with creative, content and engineering teams to design and develop a world-class Android application.
• Publish applications to the Google Play Store.

The skills we need:

• Strong Computer Science and programming fundamentals.
• Experience architecting, developing, testing and maintaining Android mobile applications.
• Experience with network requests to RESTful APIs (JSON) using best practice.
• Full understanding of the Android application, activity and fragment life-cycles.
• Appreciation of Android-specific asynchronous processing techniques.
• Knowledge and appreciation of Android user experience design patterns.
• Experience using GIT, Jira and Confluence.
• Experience developing in an Agile team environment.
• Be accountable, engaging and inventive.
• Work alongside a QA engineer regarding testing and product finalisation.

Qualifications & Experience: 

• Bachelor's Degree or Advanced Diploma in Computer Science, Engineering or related field with a minimum of 3-5 years experience in a software development role.
• In the absence of a degree or diploma, a minimum of 6 years of equivalent experience in a software development role is required.
• For the Senior Android Engineer a minimum of 5 years native android experience is required including team lead experience 
• For the Mid-level Android Engineer a minimum of 3 years native android experience is required
• Solid understanding and experience with Android architecture
• Solid understanding and experience with Kotlin and Jetpack Compose
• Strong understanding of Computer Science fundamentals
• Familiarity with Figma and Photoshop, as well as Google Maps, Firebase, and Braze.

Let’s talk about life @ Mr D 

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Remote working: Love water cooler chats and working from home? We offer a hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Right tools, right job: You’ll work on the latest tech, off the latest tech.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Tech stack (for days): Angular, Python, Kotlin, Swift, AWS, Kafka, Redis, Docker, Kubernetes, IOT and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Like what you see? 

If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D  is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference

takealot.com a leading South African online retailer, is looking for a highly talented Data Analyst to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative and hard-working people with integrity to join us.  We offer a market-related total remuneration package, a great work environment and a promise that you won’t be bored, as long as you are prepared for a challenge and want to build something great.

This role will report to the Senior Data Analyst.

Your responsibilities will include:

• Fetching data from internal data sources (using SQL) & preparing it for analysis (using Python & Google Sheets).
• Analysing datasets to answer questions posed by the Marketing Team: Ranging from deep dives into our data to brief analytical questions around our customers and brands.
• Preparing presentations for completed projects.
• Presenting weekly campaign analysis insights for Marketing activities.
• Delivering accurate analysis within tight deadlines.
• Creating, improving and automating marketing reports to assist managers with tracking performance.
• Collecting and analysing customer, marketing, and behavioural data.
• Analysing key metrics, and identifying opportunities to increase campaign performance.
• Developing and presenting learnings from your analyses, including actionable insights and recommendations.
• Assisting with the development and implementation of key marketing KPIs for budgets and plans
• Creating data visualisations and campaign performance reports.
• Monitoring and analysing digital media and marketing trends.
• Turning business questions into functional analyses to test theories.
• Develop, test & deploy Machine Learning models as required by the Marketing analytics Team.
• Conduct analytical support (Analysis requests for marketing and related teams) to generate valuable insight in understanding campaigns and performance
• Prepare and automate reports for analysis
• Assist with data project automation
• Work on forecast model improvements
• Budget / Plan assistance

Attributes required:

• Analytical and data-driven with a demonstrated ability to operate both strategically and tactically.
• Application of strong commercial insights in order to interpret, simulate and model customer behaviour.
• Excellent communication and presentation skills and ability to weave a coherent, compelling narrative around the available data.
• Experience presenting to Senior Management.
• Self-guided learner, self-starter, and curious and passionate about data. You immerse yourself in it and are excited to develop and enhance your marketing analytics skills.
• Ability to work independently, productively, proactively and follow through on all responsibilities to bring projects to a successful conclusion.
• Ability to translate business needs and goals into analytic approach and response
• Ability to work on and prioritise multiple projects that will impact the business at various levels.
• A high-energy with the ability to work in a fast-paced environment
• Solutions-oriented with a can-do attitude
• Highly organised and efficient, with an ability to work towards and meet tight deadlines
• Exceptional attention to detail
• Passion for the brand and customers

Qualifications and Experience:

• Relevant Degree in Statistics, Mathematics, Engineering or Business Science
• 5+ years work experience in an analytics environment.
• Extensive experience working with the Python & SQL programming languages.
• Experience using machine learning algorithms and building predictive models ( i.e. k-means clustering, logistic regression, linear regression) is advantageous
• Practical experience using Excel, Google Sheets for data analysis.
• 2+ years of experience using Looker [advantageous]
• 2+ years of experience using Big Query [advantageous]
• Experience using Google Analytics is advantageous
• Experience in Retail or e-commerce environment is advantageous.
• A grounding in marketing and communication principles

The Environment

• Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating
• We seek to Employ an Extra Ordinary Mind who:
• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

takealot.com, a leading South African online retailer, is looking for a highly talented Senior Analyst to join our team in Cape Town with a specific focus on TakealotMORE & Cross Group.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Group Head: Customer Insights and Engagement

Your mission, should you choose to accept it:

TakealotMORE Analytics

• Own subscription growth forecasting, including detailed component-level predictions (free-to-paid conversions, reactivations, cancellations, tier migrations)
• Create and maintain dashboards and reports tracking subscription KPIs, member behaviour, and service utilisation
• Collaborate with data engineering teams to improve subscription attribution measurement and reporting
• Conduct root-cause analyses of subscription metric variances and performance changes
• Analyse subscription customer lifetime value, retention patterns, and churn drivers
• Develop data-driven recommendations for subscriber growth strategies and retention initiatives
• Build predictive models to identify at-risk subscribers and growth opportunities
• Design and analyse A/B tests to optimise subscription experience and conversion funnels

Cross Group Analytics 

• Own cross-platform growth forecasting, including detailed component-level predictions
• Develop and maintain attribution frameworks for cross-platform customer journeys and acquisition paths
• Create and maintain dashboards and reports tracking cross-platform rates, attribution and customer behaviour across cohorts.
• Investigate cross-platform performance issues and variances through root-cause analysis
• Conduct cohort analyses, tracking customer behaviour and value creation across the ecosystem
• Map customer interactions across Takealot and Mr D to identify cross-selling and migration opportunities
• Create actionable customer segmentation strategies for targeted marketing and product initiatives

TakealotMORE & Cross Group Marketing Performance 

• Measure and optimise marketing campaign performance across the full funnel for TakealotMORE and cross-platform initiatives
• Drive ROAS (Return on Ad Spend) optimisation recommendations for marketing investments
• Establish marketing performance accountability frameworks with measurable growth targets
• Conduct comprehensive new subscriber and customer acquisition analytics, including acquisition cost and performance optimisation
• Track and optimise cross-platform marketing attribution and impact
• Develop marketing attribution frameworks to track customer acquisition and conversion across subscription marketing channels
• Create marketing performance dashboards tracking campaign-driven subscription metrics and acquisition patterns
• Conduct competitive intelligence analysis to inform cross-group marketing strategies and positioning
• Develop and maintain marketing budget allocation frameworks and ROI measurement standards
• Lead marketing performance reviews and accountability reporting across the group

Strategic Analysis & Collaboration

• Collaborate with data engineering and analysts in the business units to ensure data quality, accessibility and correct attribution measurement
• Partner with Marketing, Product, and Technology teams on cross-platform growth and marketing optimisation
• Prioritise and manage analytics/BI requests and backlog; produce executive reports for marketing and growth performance
• Document analytical methods, technical specifications and processes; drive process improvement and knowledge management
• Lead analytical strategy and methodology development across TakealotMORE and Cross Group initiatives
• Present findings and recommendations to senior stakeholders, including marketing leadership and C-suite

Qualifications and Experience:

• Relevant postgraduate qualification in Statistics, Mathematics, Computer Science, Economics, or a related quantitative field
• 5-7 years of analytical experience in commercial analytics, management consulting, market research, or similar roles
• Experience with growth target setting and performance accountability reporting
• Experience handling large datasets and building business models
• Experience with subscriptions and/or cross-platform businesses
• Experience developing marketing performance frameworks and accountability systems
• Retail/e-commerce or data science exposure is beneficial
• Experience in cross-functional collaboration with marketing, product, and technology teams
• Marketing analytics experience, including campaign performance, attribution modelling, and ROAS optimisation

Skills, Knowledge and Abilities Required:

Core Technical Skills

• Advanced SQL and R or Python
• Experience working with Google BigQuery (GBQ) and Looker (or similar platforms)
• Google Analytics expertise and certification advantageous
• Advanced statistical methods, hypothesis testing, experimental design, and research methodology
• Machine learning techniques, forecasting model development, and advanced modelling techniques

Marketing & Analytics Expertise

• Marketing attribution modelling and cross-channel attribution
• Customer journey analytics, LTV modelling, cohort analysis, segmentation
•  A/B testing design and analysis for both product and marketing initiatives
• ROAS analysis and marketing performance measurement
• Marketing automation platforms and MarTech stack management
• Brand tracking and market research methodologies
• Marketing performance framework development and accountability system design
• Budget optimisation and allocation modelling
• Customer acquisition cost modelling and optimisation

Business & Presentation

• Advanced presentation skills with Google Workspace (Sheets, Slides)
• Executive dashboard development and visual storytelling
• Strong data extraction/manipulation and technical documentation
• Marketing technology integration and process optimisation
• Ability to manage multiple analytical projects and stakeholder requests simultaneously
• Deep understanding of digital commerce KPIs, conversion funnels, and customer acquisition

Attributes Required:

• Advanced problem-solving abilities with strong diagnostic skills for root-cause analysis and hypothesis-driven investigation
• Deep understanding of e-commerce, subscription, and marketplace business models 
• Marketing performance accountability expertise with framework development capabilities
• Exceptional storytelling and presentation skills with the ability to influence stakeholders 
• Cross-functional leadership capabilities with strong stakeholder management and consensus-building skills
• Strong documentation mindset with focus on process improvement, automation, and knowledge management
• Ability to connect analytical insights to business strategy and drive data-driven decision making
• Self-guided learner with strong prioritisation skills, attention to detail under pressure, and a deadline-driven approach
• Can-do attitude with high energy, bias toward action, and passion for brand and customers

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.

Takealot.com is looking for a highly talented Finance Team Leader [Expenses] to join our Takealot.com Retail team. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us! 

Purpose of the role: 

To lead and supervise a team of finance professionals, ensuring that they effectively carry out financial tasks, meet deadlines, and collaborate to support the organization's financial goals and operations.

Key responsibilities: 

• Responsible for  expense department end to end
• Build, mentor and lead an effective an independent Accounts Payable team to handle day-to-day responsibilities
• Own the Supplier relationship on behalf of Finance to align business process, trading terms and query resolution
• Develop and implement new process and procedures, to streamline the accounts payable process at scale
• Act as key finance stakeholder in engineering product discussions relating to the Accounts Payable Process, taking responsibility for project completion.
• Work closely with operational teams in developing and implement standardized controls and policies to ensure increased accuracy and improved efficiency on Suppliers
• Quality review of monthly supplier reconciliations, including management and control of creditor aging
• Management of the aging of the expense control account
• Managing daily, weekly and monthly payment cycle
• Managing the efficiency and effectiveness of the supplier onboarding and maintenance process, including continuing development of the process
• Preparation and reporting of key accounts payable metrics
• Monthly reporting of key funding requirements
• Work closely with internal business stakeholders, including Retail, Supply Chain, Logistics and Engineering
• Month end journal processing
• Work closely with accounting team with queries and Balance sheet reconciliation
• Ad-hoc requests from business

Minimum Required Qualification, Experience and Competencies 

• Bachelor's Degree in Finance or relevant qualification
• 3 – 5 years Accounts Payable experience
• Minimum of 2 years proven experience in leading a team
• Experience in Retail and FMCG
• Advanced Excel
• SAGE advantageous 

Skills, knowledge & abilities

• Excellent communication and  interpersonal skills
• Work under pressure
• Continuous improvement- and scaling mindset
• Ability to lead from the front
• Accuracy and attention to detail
• Deadline driven
• Problem-solving skills

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it's all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference

Mr D, a division of takealot.com, is looking for highly talented Web Frontend Engineers to join our team. Senior (1 opening) | Intermediate (1 opening) | Remote Position, provided you are based in South Africa.

Think you've been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do
• Learn: We work with the best of the best, and then some. Code alongside industry leaders and upskill in record time.
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com and Mr D. We like to promote from within: Here's your chance.

This position reports to the Web Development Manager (20+ years of web development experience).

Your Role:

• Join our web development team responsible for maintaining and developing multiple production applications using modern Angular and SvelteKit
• Write performant, optimized code that scales with our growing user base
• Contribute to automated testing efforts to reduce regression bugs and improve coverage
• Participate in (and invite!) code reviews to maintain high code quality standards
• Collaborate with Project Managers, UX Designers, and QA teams on feature delivery
• Debug complex issues across the frontend/backend boundary
• Deploy features through our CI/CD pipeline (QA → Pre-Production → Production)
• Leverage AI tools (LLMs, GitHub Copilot, custom agents) to accelerate development and help shape our shift toward AI-assisted workflows
• Help establish development processes that stick - particularly around code review
• Provide accurate estimates and deliver on commitments

Skills we need:

Experience:

• Intermediate: 3-4 years of focused, continuous experience in JavaScript or similar languages
• Senior: 5+ years of focused, continuous experience in JavaScript or similar languages

Core Technical Skills:

• JavaScript fundamentals - Strong grasp of modern JavaScript (ES6+)
• TypeScript - Adding well-defined types; understanding that well-typed code helps everyone who works with it later
• Node.js - Backend experience (we use it in all our websites)
• CSS mastery - Understanding how CSS works, using defined selectors appropriately, and avoiding unnecessary classes
• DOM understanding - How events traverse, how the browser works
• API integration - Understanding CORS, debugging failed requests, and identifying whether issues are frontend or backend
• Testing philosophy - Understanding why to write tests, what to test, and which type of test to write
• Git proficiency - Making decisions that avoid difficult conflicts, understanding branching strategies like Gitflow
• Performance optimization - Writing optimized, performant code as a default practice
• Responsive design - Understanding and implementing responsive layouts
• AI collaboration - Ability to converse effectively with LLMs and leverage AI tools in development
• Estimation skills - Understanding the importance of good estimates and the ability to provide them

Nice to have experience:

• Experience with modern Angular or SvelteKit (or genuine interest in learning them for good reasons)
• Express.js or similar Node frameworks - Experience building backend APIs
• Containerization understanding - Basic Docker concepts, understanding multi-platform builds
• Web services - Understanding how a request travels, how load balancers and reverse proxies affect HTTP requests
• Knowledge of Playwright or Selenium for E2E testing
• Team-oriented - Proactively inviting peers to review your code
• Quality-focused - Keeping overall team output in mind (speed AND quality)
• Agile/Scrum familiarity
• gRPC / Protocol Buffers
• GitHub Actions knowledge
• AWS services experience (S3, ECR, CloudFront, etc.)
• Test-Driven Development (TDD) practice

Let's talk about life @ Mr D:

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren't fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
• Remote working: Love water cooler chats and working from home? We offer the best of both worlds.
• Mentorship programme: We aren't kidding when we say the people with the best people win. Now's your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Upskill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you'll work on the latest tech, off the latest tech.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Tech stack (for days): Angular, SvelteKit, TypeScript, Node.js, Python, AWS, Docker, GitHub Actions, and all things AI-assisted development. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Mr D, a division of the Takealot Group is looking for a Mid-level and Senior Software Engineer to shape the Future of South African Ecommerce 🚀

Are you ready to make a real impact in one of South Africa’s most dynamic tech environments?

If you’re passionate about building scalable, reliable, and efficient systems that directly impact millions of users across the country, this is your opportunity to level up your career.

Why Engineers Choose Mr D

🎯 High-Impact Work That Matters

Work on projects that directly shape how South Africans shop, eat, and live. Our engineers tell us they love the high-impact nature of their work, you’ll see your code making a real difference in people’s daily lives, not just sitting in a corporate void.

📈 Unlimited Growth Potential

We invest in our people. With plenty of resources dedicated to professional development and genuine room to grow, you’ll have the support you need to advance your career. Whether you want to dive deeper into technical excellence or explore leadership opportunities, we’ve got your back.

🔧 Modern Tech Stack & Technical Freedom

Love Python? You’re in good company. Work with cutting-edge technologies and enjoy the freedom to choose the right tools and solutions for each challenge. Our engineers appreciate the modern tech stack and the autonomy to innovate without being boxed into outdated systems.

⚡ Lean & Efficient Culture

Say goodbye to endless meetings and bureaucratic red tape. We maintain a lean work mentality that keeps you focused on what you do best - building great software. Quick deployments, fast rollbacks, and a results-driven environment where your contributions are valued and visible.

🤝 Collaborate with Exceptional People

Join cross-skilled teams filled with smart people who are passionate about their craft. Our engineers highlight the quality of collaboration and the supportive, politics free work culture built on honesty and integrity.

🏠 Flexible Work, Balanced Life

Enjoy remote working options, flexible hours, and hybrid arrangements that fit your lifestyle. With on-call that’s not 24/7 and perks like birthday leave, Takealot staff discounts, and free Mr D delivery, we make sure work enhances rather than dominates your life.

What You’ll Be Building

As a Senior Software Engineer at Mr D, you’ll architect and develop systems that handle millions of transactions and solve complex technical challenges at scale. You’ll work on everything that fuels the Mr D experience with the freedom to explore new technologies and interesting patterns.

You’ll be designing and maintaining secure, scalable APIs, developing distributed backend systems with stateless architectures, and working with event streaming technologies. From containerized microservices to cloud-native solutions, you’ll be at the forefront of modern software engineering.

What We’re Looking For

🎓 Technical Foundation

We need someone with a thorough understanding of computer science fundamentals, object-oriented concepts, data structures, and algorithms.
Your Bachelor’s Degree in Computer Science, Mathematics, Engineering, or related field (or equivalent experience) should be backed by 5+ years of hands-on Software Development experience.

💻 Core Technical Skills

• Python & *nix expertise - You’re comfortable in Unix/Linux environments and passionate about Python development
• Distributed Systems - Experience developing distributed backend systems and stateless architectures
• API Design - Proven ability to design and maintain secure and scalable APIs
• Data & Streaming - Hands-on experience with event streaming, relational & non-relational datastores
• Cloud & Containers - Experience with containerization and cloud service providers

⭐ Nice-to-Have Experience

• AWS Cloud technologies for scalable, cloud-native solutions
• Version Control with GIT for collaborative development
• Database Technologies: PostgreSQL, DynamoDB, Elastic, Redis
• Event Streaming: Kafka for real-time data processing
• Orchestration: Docker and Kubernetes for container management

🚀 The Mr D Mindset

Most importantly, we’re looking for someone with a passion for learning new skills and an appreciation for inventing and simplifying. You should love solving complex problems and have the drive to continuously improve both your craft and our systems.

Ready to Make Your Mark?

Join a company where leadership transparency flows from the CEO down, where your professional environment supports your growth, and where you’ll have plenty of interesting work to sink your teeth into.

Mr D isn’t just another tech job - it’s where senior developers come to do their best work, grow their careers, and build systems that matter.

Ready to take the next step in your engineering journey? Let’s talk. Mr D - Delivering more than just food. Delivering careers that matter.

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference

Takealot Group is looking for a Junior Product Manager to help improve its Fulfilment Experiences - a key part of what makes Takealot.com one of the most successful ecommerce platforms in South Africa. In this role, you will focus on tools that support the day-to-day operational teams within supply chain and logistics, helping to create the best fulfillment experiences for internal and external clients. 

You will work closely with engineering, supply chain & logistics operations, and client-focused teams to define requirements, test ideas, and deliver improvements that drive better fulfillment experiences and measurable business impact.  You bring analytical thinking, customer empathy, and a practical product mindset, helping the team identify opportunities, prioritise initiatives, and scale what works.

Think you’ve been challenged before? Think again!

• Scale: Over 4 million happy shoppers shop online on takealot.com and 2.7 million on Mr D. Show them what you can do.
• Learn: We work with the best of the best. Work alongside leaders and upskill in record time.
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com, Mr D, and Takealot Fulfilment Solutions

The position reports to the Fulfilment Product Lead.

Your responsibilities will include:

• Drive roadmap initiatives that power Fulfilment Experiences. This includes innovating and improving the back-end systems that enable seamless and scalable delivery execution, as well as client frontends.

• Translate business needs into actionable and measurable projects; partner with business owners to understand their challenges and priorities, to translate these into initiatives that improve the fulfilment experience.
• Foster a culture of continuous improvement by evolving product management practices to suit the fast-paced, dynamic nature of supply chain and logistics.
• Define and monitor key metrics (e.g., delivery turnaround time, fulfilment experience scores) to inform product decisions. Use data to create compelling business cases for prioritising initiatives.
• You will analyse and understand project scope and core objectives through requirements workshops with stakeholders to define business requirements
• Conduct workshops with stakeholders to elicit detailed functional requirements. Document these requirements (OKR & BRS) for engineering teams to create technical specifications.
• Work with technical leads and subject matter experts to align on the technical vision, balancing the operational trade-offs with usability, scalability, and performance.
• Coordinate cross-functional teams, including engineers, BI analysts, and UI designers, to deliver projects on time and within scope. Track project progress from concept to release, ensuring alignment with business goals.

• Evolve appropriate Product Management practices for a responsive, dynamic environment to foster cost-effective execution to commitments
• Collaborate with QA teams to review test plans and scripts, ensuring comprehensive coverage and high-quality product releases. Perform user acceptance testing to validate functionality.
• Project management by setting timelines, driving project schedules and leading cross-functional development teams from design through to release. This includes monitoring for slippage and/or updating timelines and adjusting for changing scopes of work or considering mitigation options.
• Understand your target “customer” - assess end-users to ensure products deliver a seamless, efficient, and transparent experience..
• Performing user acceptance testing.

Qualifications & Experience:

• Relevant Bachelor's Degree or Advanced Diploma (Information Systems / Computer Science / Engineering / Commerce) with 3 to 5 years of experience in product management, business analysis, or a related role, preferably driving large, company-wide initiatives through projects or responsibilities
• Experience in an agile/iterative project management and development environment is beneficial
• Experience working on customer-facing frontends, web, and apps
• Prior experience in logistics, on-demand delivery platforms, or e-commerce is preferred
• Prior experience in web-based frontend operational system development is preferred

 The skills we need:

• Client focus: An understanding of what it takes to satisfy a variety of clients with varying needs.
• Execution skills: Demonstrated ability to define and execute a detailed product roadmap, particularly in the ecommerce, logistics or supply chain space.
• Solution-oriented: Proactive, accountable, and motivated to solve complex problems in a fast-paced environment.
• Data-driven approach: Strong analytical skills with the ability to use data to inform decisions and measure success.
• Technical acumen: Familiarity with back-end systems, APIs, and technologies that support logistics execution, such as route optimization algorithms, real-time tracking, and trip allocation logic. Thorough knowledge of prevailing and emerging mobile and e-commerce trends and technologies.
• Stakeholder management: Exceptional organisational and communication skills to balance multiple priorities and align cross-functional teams.
• Attention to detail: A meticulous approach to product development and the required documentation to support the successful assessment and execution of a detailed product initiative.
• Customer advocate: A strong focus on improving the experience for both drivers, franchise hubs and customers.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a remote (within South Africa) or hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Upskill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini-golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech of the latest tech.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. We encourage applicants from previously disadvantaged groups and people with disabilities to apply.

Takealot Group is looking for a Junior Product Manager to help improve its Fulfilment Experiences - a key part of what makes Takealot.com one of the most successful ecommerce platforms in South Africa. In this role, you will focus on tools that support the day-to-day operational teams within supply chain and logistics, helping to create the best fulfillment experiences for internal and external clients. 

You will work closely with engineering, supply chain & logistics operations, and client-focused teams to define requirements, test ideas, and deliver improvements that drive better fulfillment experiences and measurable business impact.  You bring analytical thinking, customer empathy, and a practical product mindset, helping the team identify opportunities, prioritise initiatives, and scale what works.

Think you’ve been challenged before? Think again!

• Scale: Over 4 million happy shoppers shop online on takealot.com and 2.7 million on Mr D. Show them what you can do.
• Learn: We work with the best of the best. Work alongside leaders and upskill in record time.
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com, Mr D, and Takealot Fulfilment Solutions

The position reports to the Fulfilment Product Lead.

Your responsibilities will include:

• Drive roadmap initiatives that power Fulfilment Experiences. This includes innovating and improving the back-end systems that enable seamless and scalable delivery execution, as well as client frontends.

• Translate business needs into actionable and measurable projects; partner with business owners to understand their challenges and priorities, to translate these into initiatives that improve the fulfilment experience.
• Foster a culture of continuous improvement by evolving product management practices to suit the fast-paced, dynamic nature of supply chain and logistics.
• Define and monitor key metrics (e.g., delivery turnaround time, fulfilment experience scores) to inform product decisions. Use data to create compelling business cases for prioritising initiatives.
• You will analyse and understand project scope and core objectives through requirements workshops with stakeholders to define business requirements
• Conduct workshops with stakeholders to elicit detailed functional requirements. Document these requirements (OKR & BRS) for engineering teams to create technical specifications.
• Work with technical leads and subject matter experts to align on the technical vision, balancing the operational trade-offs with usability, scalability, and performance.
• Coordinate cross-functional teams, including engineers, BI analysts, and UI designers, to deliver projects on time and within scope. Track project progress from concept to release, ensuring alignment with business goals.

• Evolve appropriate Product Management practices for a responsive, dynamic environment to foster cost-effective execution to commitments
• Collaborate with QA teams to review test plans and scripts, ensuring comprehensive coverage and high-quality product releases. Perform user acceptance testing to validate functionality.
• Project management by setting timelines, driving project schedules and leading cross-functional development teams from design through to release. This includes monitoring for slippage and/or updating timelines and adjusting for changing scopes of work or considering mitigation options.
• Understand your target “customer” - assess end-users to ensure products deliver a seamless, efficient, and transparent experience..
• Performing user acceptance testing.

Qualifications & Experience:

• Relevant Bachelor's Degree or Advanced Diploma (Information Systems / Computer Science / Engineering / Commerce) with at least 5 years of experience in product management, business analysis, or a related role, preferably driving large, company-wide initiatives through projects or responsibilities
• Experience in an agile/iterative project management and development environment is beneficial
• Experience working on customer-facing frontends, web, and apps
• Prior experience in logistics, on-demand delivery platforms, or e-commerce is preferred
• Prior experience in web-based frontend operational system development is preferred

 The skills we need:

• Client focus: An understanding of what it takes to satisfy a variety of clients with varying needs.
• Execution skills: Demonstrated ability to define and execute a detailed product roadmap, particularly in the ecommerce, logistics or supply chain space.
• Solution-oriented: Proactive, accountable, and motivated to solve complex problems in a fast-paced environment.
• Data-driven approach: Strong analytical skills with the ability to use data to inform decisions and measure success.
• Technical acumen: Familiarity with back-end systems, APIs, and technologies that support logistics execution, such as route optimization algorithms, real-time tracking, and trip allocation logic. Thorough knowledge of prevailing and emerging mobile and e-commerce trends and technologies.
• Stakeholder management: Exceptional organisational and communication skills to balance multiple priorities and align cross-functional teams.
• Attention to detail: A meticulous approach to product development and the required documentation to support the successful assessment and execution of a detailed product initiative.
• Customer advocate: A strong focus on improving the experience for both drivers, franchise hubs and customers.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a remote (within South Africa) or hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Upskill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini-golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech of the latest tech.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. We encourage applicants from previously disadvantaged groups and people with disabilities to apply.

Takealot Fufilment Solutions (TFS), is a new servicing offering which has been spun off from Takealot.com - South Africa’s leading online retailer. We are seeking a highly skilled Senior Software Engineer to become part of our newly established Fulfilment Engineering team.

We are an energetic team that is fully responsible for all the systems required to support the Takealot Fulfilment Solutions capabilities as well as the unique challenges that come with orchestrating order fulfilment across distribution centers and logistics operations. We have adopted a microservices architecture to both isolate our logic and to enable scale. We follow REST architecture primarily but do use event-driven architecture where applicable.

Think you’ve been challenged before? Think again!

• Scale: 4 million happy shoppers shop online on takealot.com. Client facing as we facilitate deliveries for multiple businesses.
• Learn: We work with the best of the best, and then some. Code alongside industry leaders and upskill in record time.
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Mr D, & Takealot Fulfilment Solutions (TFS). Help us build out our new B2C and C2C Systems. We like to promote from within: Here’s your chance.

Who’s who in the tech space

This position reports to the Software Engineering Manager of the Fulfilment Orchestration Team.

Your mission, should you choose to accept it:

• Developing and optimizing systems to manage order fulfilment throughout South Africa
• Working with business to improve processes to allow for more efficient deliveries, operations, and improved customer experience.
• Researching and defining solutions across the fulfilment domain.
• Working predominantly on open source platforms
• End-to-end ownership of solutions

Attributes required:

• Solid communication skills
• Proactive
• Ability to adapt to change
• Problem-solver
• Solutions-oriented
• Willing to learn as well as teach others

Our Tech Stack:

• Java
• Spring Framework
• Angular & React
• Postgres
• Google Pubsub
• Google Cloud
• Graphite and Grafana
• Git
• Google Big Query
• Flyway

Qualifications & Experience:

• Degree in Computer Science or a similar qualification 
• At least 5 years of experience in writing robust, efficient production code
• Must have experience with SQL database systems.
• Nice to have experience with Kubernetes systems ideally in GCP.
• Experience with development in a Linux environment
• Proficient in languages such as Java, Scala, Angular, React, Python, or C# - we are keen to help you learn through the gaps.
• Open to diversifying language skill set
• In the event that you do not have a Bachelor’s Degree or an Advanced Diploma, an equivalent experience requirement must be met
• Solid understanding of RESTful API design and integration is preferred
• Nice to have familiarity with monitoring and logging tools (Prometheus, Grafana, ELK stack).

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Like what you see? 

If you meet the above you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Software Engineer  to join our Logistics team based in South Africa. 

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results
• A culture that celebrates individual uniqueness while championing the strength of togetherness. 
• Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

This position reports to the Software Engineering Manager (Logistics).

We are an energetic team that is fully responsible for all the systems required to support the Takealot Group's delivery network as well as the unique challenges that come with logistics and scale. We have adopted a microservices architecture to both isolate our logic and to enable scale. We follow the event-driven architecture as well as utilize a graph database to model our delivery network. We are currently working through unique problems in the logistics space and are actively researching the usage of the actor model design pattern and graph traversal optimization.

Your mission, should you choose to accept it:

• Developing and optimizing systems to manage both parcel and food delivery throughout South Africa
• Working with business to improve processes to allow for more efficient deliveries
• Researching and defining solutions within the logistic domain
• Working predominantly on open source platforms
• End-to-end ownership of solutions

Attributes required:

• Solid communication skills
• Proactive
• Ability to adapt to change
• Problem-solver
• Solutions-oriented
• Willing to learn as well as teach others

Our Tech Stack:

• Scala
• Play Framework
• Angular
• Postgres
• Google Pubsub
• Cassandra DB
• Amazon Web Services
• Google Cloud
• Graphite and Grafana
• Git

Qualifications & Experience:

• Degree in Computer Science or a similar qualification. In the absence of a Bachelor’s Degree or an Advanced Diploma, an equivalent experience requirement must be met. 
• At least 5 years of experience in writing robust, efficient production code
• Experience with SQL database systems
• Experience with development in a Linux environment
• Proficient in languages such as Java, Scala, Angular, Python, or C#
• Open to diversifying language skill set

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Be part of the extraordinary. Be part of TFS. 

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Mr D, a division of the Takealot Group, is looking for a highly talented Engineering Manager to join our team in Cape Town. Please note that this position is a hybrid role. 

Are you ready to make a real impact in one of South Africa’s most dynamic tech environments?

You will lead a team of Software Engineers constantly striving for quality solutions that are delivered on time, within budget and scope, and drive a culture of quality and personal accountability.

You should have hands-on experience in designing and building high-performance, scalable, and distributed backend systems. With a strong development background, you should possess a solid understanding of architectural principles and best practices. As a proponent of iterative engineering methodologies, you will also bring prior experience in line management, demonstrating a proven ability to keep highly skilled developers engaged and motivated.

This is a hands-on position where you will actively lead architectural and strategic planning alongside peers and senior developers. You will also take ownership of day-to-day people management and foster the growth of a high-performing, successful team. Your role will involve contributing to and refining all stages of the software development life cycle. If you enjoy coding, rest assured that you will have opportunities to stay involved in writing code as well.

Who’s who in the tech space

 This position reports to the Platform Engineering Director of Mr D.

Your mission, should you choose to accept it:

• Guide team development efforts towards successful delivery
• Provide technical leadership to team members through coaching and mentorship
• Enforce high standards of software quality within the team by establishing good practices and habits
• Identify and encourage areas for growth and improvement within the team
• Collaborate with other software developers, technical product managers, product owners, and business owners to plan, design, develop, test, and maintain business applications.
• Assist in the collection and documentation of user requirements, development of user stories, estimates, and work plans
• Prepare reports, manuals, and other documentation on the status, operation, and maintenance of software
• Ensure that the team builds applications in accordance with agreed best practices and standards around security, scalability, operations, and testing.
• Participate in peer reviews of solution designs and related code
• Develop, refine, and tune integrations between applications
• Analyze and resolve technical and application problems
• Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties
• Communicate with leadership regarding progress against plans, issues, and needs
• Work with other team leads to leverage targeted technologies, processes, standards, and methodologies
• Conduct regular 1:1 meetings with each assigned team member to assist with issues and provide mentoring support
• Serve as an integral part of the recruitment team for open positions within the team
• Provide performance input of assigned team members for the performance enhancement review process
• Develop and maintain strong relationships with key stakeholders outside of your area
• Strong driver to identify and improve key areas for engineering staff retention
• Influences team to adopt current company technology standards
• Ensure your team implements on-call rotations and manages their operations effectively
• Enables the team to reduce tech debt, automate mundane work, reduce hot desk workload, and build systems for success

 The skills we need:

• A solutions-oriented, can-do attitude and high-energy
• Strong analytical and critical thinking, using data to inform decisions
• Capability to present ideas succinctly, in writing and verbally
• Passion for learning new skills and appreciation for inventing and simplifying
• A curious thinker who understands technical topics beyond the average reader
• Comfortable with rapidly changing and/or loosely defined requirements that are refined over time
• Thorough understanding of computer science fundamentals, OO concepts, data structures, and algorithms

Qualifications & Experience:

• At least 5 years experience in software engineering, with at least 2 years in a leadership role
• Degree in Computer Science or Engineering or equivalent experience
• Experience leading and managing a team of engineers on complex software projects
• Experience influencing a team of developers to deliver highly available and scalable solutions
• Experience designing or architecting (design patterns, reliability, and scaling) new and existing systems
• Experience with stateless architecture design, microservices, and an understanding of the strengths and weaknesses thereof
• Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Experience with cloud service providers like GCP/AWS and development in a *nix environment
• Strong hands-on experience in Python development, with a mindset for developing optimized code
• Experience with creating APIs and using databases (relational & non-relational)

Let’s talk about life @ Mr D 

• The power is in your hands: We offer a market-related, Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Upskill with free access to courses on Prosus Academy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds in the Takealot Group during regular social events and out-of-office activities
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support, and financial guidance, for free, anytime, anywhere. 
• Tech stack (for days): Angular, Python, Kotlin, Swift, AWS, Kafka, Redis, Docker, Kubernetes, IOT, and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Like what you see? 

If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D  is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference

takealot.com, a leading South African online retailer, is looking for a highly talented Software Engineering Manager to join our team in South Africa. 

Think you’ve been challenged before? Think again!

• Scale: 4 million happy shoppers shop online on takealot.com. Show them what you can do.
• Learn: We work with the best of the best, and then some. Code alongside industry leaders and upskill in record time. 
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com and Mr D. We like to promote from within: Here’s your chance. 

Who’s who in the tech space

The position reports to the Engineering Director (Logistics).

Your mission, should you choose to accept it:

• Build and retain a high-caliber engineering team
• Build relationships through regular one-on-one conversations
• Remove roadblocks and interruptions to help the team perform
• Be involved with architectural and strategic planning with peers and senior developers
• Work with stakeholders to gather requirements, and manage expectations
• Support and develop the careers of members of the team
• Support and give direction to innovation in the team
• Present practical input for strategic technology decisions
• Stay up to date with industry trends, and standards
• Lead the Agile processes within the team
• Manage the roadmap for the team, playing a key role in prioritization
• Successfully see new projects to completion and launch new products while maintaining the existing code base.
• Facilitate discussions in the team and ensure a good design methodology is used on projects.
• Resolve conflict in the team when necessary
• Promote the achievements of the team
• Track and ensure team productivity is healthy using a metrics-based approach
• Track and ensure operational excellence in the team using a metrics-based approach
• Interview candidates for technical and organizational fit
• Drive innovation, vision, and strategy

The skills we need:

• A solutions-oriented, can-do attitude and high-energy
• Strong analytical and critical thinking, using data to inform decisions
• Solid quantitative skills
• Ability to interview and interact professionally with internal and external people
• Capability to present ideas succinctly, in writing and verbally
• Versatile and with the appetite to learn by doing

Qualifications & Experience:

• Bachelor's Degree or Advanced Diploma in Computer Science, Engineering, or any related area of study. In the event that you do not have a Bachelor’s Degree or an Advanced Diploma, equivalent experience in the related area is sufficient. 
• Demonstrable experience leading and managing a team of engineers on complex software projects.
• Experience developing software in an agile, quality-focussed environment.
• Experience with a broad range of related disciplines such as Development, Cloud Infrastructure, Site Reliability, Provisioning, Configuration Management, and Managed Systems.
• Good SQL experience in a high-load environment.
• Significant technical experience and a proven track record of architectural ownership and understanding.
• Experience with Open Source Operating Systems and technologies.
• Experience with Web Architectures (e.g. SOA, REST).
• Excellent understanding of theoretical Software Engineering fundamentals, including but not limited to distributed systems, highly scalable systems, algorithms, data structures, design patterns, and programming paradigms is advantageous.
• Experience with e-commerce-based applications is advantageous.
• Experience working with GCP/AWS and/or other cloud platforms.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Right tools, right job: We work on Mac, but whether you prefer two monitors or one. You’ll work on the latest tech, with the latest tech.
• Help when you need it most: Confidential counseling, legal support, and financial guidance, for free, anytime, anywhere. 
• Tech stack (for days): Angular, Scala, Kotlin, Google Cloud, Kafka, Redis, Kubernetes and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Like what you see? 

If you meet the above you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given a preference

takealot.com, a leading South African online retailer, is looking for a highly talented Loss Prevention Lead to join our Supply Chain Team in Cape Town. 

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Loss Prevention Lead - To ensure Security Service provider compliance, audits and checks, and to conduct internal investigations of losses, damages QC checks.

This position reports to the Risk and Security Manager.

Your responsibilities will include:

• Inventory Management: Monitor inventory levels and discrepancies to identify potential shrinkage issues.
• Implement control measures to reduce losses due to theft, misplacement, or inaccuracies.
• Loss Prevention: Develop and implement loss prevention strategies and policies to mitigate theft, pilferage, and unauthorized access.
• Monitor security systems, including surveillance cameras and access control systems, to deter and detect suspicious activities.
• Risk Assessment: Identify potential operational risks that could lead to losses. Training and Education:
• Provide training to DC staff on loss prevention strategies. Raise awareness about security and safety best practices, encouraging a culture of vigilance and responsibility.
• Continuous Improvement: Regularly review loss prevention and safety protocols, recommending enhancements to keep up with evolving risks.
• Engage in continuous learning to stay updated on industry best practices and emerging trends in loss control.
• Incident Management: Lead investigations into loss incidents, compiling evidence and conducting interviews as necessary.
• Escalate all findings to the Risk Manager for final guidance and action.
• Documentation and Record Keeping: Maintain accurate and detailed records of all loss prevention activities, incidents, and preventive measures taken. Ensure proper documentation for legal and compliance purposes

Qualifications:

• Bachelor's Degree or Advanced Diplomas
• Relevant Diploma, Degree or prepared to achieve such in agreed time frame
• 3-5 Year Experience in a Warehouse Environment
• Advanced communication skills
• Strong analytical problem solving skills
• Experience of working with technology and systems used for surveillance, access control, and data analysis
• Advanced skills in the most common MS Office applications

Attributes required:

• Strong analytical and problem-solving skills to assess risks, analyze data, and develop effective loss prevention strategies.
• Excellent communication and interpersonal skills to collaborate with various stakeholders and communicate safety and security policies effectively.
• Attention to detail for conducting thorough investigations, compiling evidence, and maintaining accurate records.
• Leadership and organizational skills to oversee loss prevention initiatives and manage emergency response procedures.
• Familiarity with technology and systems used for surveillance, access control, and data analysis.
• Ability to remain calm and make sound decisions under pressure
• Proficiency in using standard office software (e.g., Microsoft Office) and any relevant security or safety management software.

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

takealot.com, a leading South African online retailer, is looking for a highly talented Senior Data Analyst to join our team in Cape Town with a specific focus on Customer Experience.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Group Head: Customer Insights and Engagement

Your mission, should you choose to accept it:

Budget modelling & financial planning

• Develop and maintain comprehensive budget models for Takealot Group Contact Centre operations across all brands
• Create annual, quarterly, and monthly financial forecasts for contact centre costs and resource requirements
• Build cost allocation models distributing shared services across Takealot.com, Sellers, Mr D, TFS etc.
• Analyse cost per contact metrics and efficiency benchmarks across brands and channels
• Support budget planning cycles with detailed financial analysis and scenario modelling
• Track budget variance analysis and provide recommendations for cost optimisation

Cross-Brand Analytics & Optimisation

• Analyse Cross-brand contact centre data, including contact volume patterns, trends, and drivers across all Group brands and channels
• Build predictive models for contact volumes incorporating seasonality, promotions, and business events
• Develop cross-brand benchmarking frameworks for performance, efficiency, and customer satisfaction
• Create unified reporting dashboards showing Group-wide contact centre performance and trends
• Analyse customer journey impacts on contact generation across different brand touchpoints
• Identify opportunities for economies of scale and shared service optimisation

Strategic forecasting & planning

• Produce long-term strategic forecasts for contact centre growth and evolution (1-3 year horizon)
• Model the impact of business initiatives, new product launches, and market expansion on contact volumes
• Analyse seasonal patterns and special events' impact across all brands for strategic planning
• Support strategic decisions on contact centre footprint, technology investments, and capability development
• Create scenario planning models for business growth, market changes, and operational scaling
• Develop capacity planning models linking customer growth projections to resource requirements

Performance Analytics & Insights 

• Develop Group-wide KPI frameworks and performance measurement systems
• Analyse agent productivity, efficiency metrics, and performance trends across brands
• Build customer satisfaction analytics linking CSAT/NPS to operational performance across channels
• Create executive dashboards and reports for senior leadership and brand management
• Conduct deep-dive analyses on operational challenges and improvement opportunities
• Monitor industry benchmarks and best practices for contact centre operations
• Build customer segmentations, enabling agents to make more informed decisions 

Data governance & collaboration

• Establish data standards and definitions for cross-brand contact centre analytics
• Collaborate with Senior Capacity Planner to ensure operational and strategic analytics alignment
• Partner with Finance teams on budget planning, cost allocation, and financial reporting
• Work with business unit teams to understand unique business drivers and operational requirements
• Ensure data quality and consistency across all brand contact centre systems
• Document analytical methodologies and maintain knowledge management systems
• Lead change management initiatives for cross-brand process standardisation

Qualifications and Experience:

• Postgraduate degree (Honours, Masters, or higher) in Statistics, Mathematics, Computer Science, Economics, Business Analytics or related quantitative field with a strong analytical and research methodologies foundation
• Professional certification in financial planning, business analysis, or data analytics
• Contact centre management or customer experience certification (advantageous)
• 5-7 years of experience in commercial analytics, customer experience analysis, or contact centre analytics with demonstrable impact on business outcomes
• Proven experience working with large, complex customer datasets and building predictive business models
• Background in customer service analytics, ticket analysis, contact centre performance measurement, or contact reduction initiatives
• Experience working with contact centre operations and understanding customer experience metrics
• Experience in multi-brand or complex organisational environments 
• E-commerce, retail, or digital marketplace customer service environment experience strongly preferred
• Proven track record in budget variance analysis and cost optimisation delivery
• Experience with growth target setting and performance accountability reporting
• Experience collaborating cross-functionally across teams, including customer service, finance, marketing and operations
• Experience leading analytical projects and influencing senior stakeholders
• Change management experience in implementing standardisation across multiple business units

Skills, Knowledge and Abilities Required:

Financial & analytical skills:

• Advanced financial modelling and budget planning expertise
• Cost accounting and allocation methodology experience
• Forecasting and predictive modelling capabilities (time series, regression, scenario analysis)
• Advanced Excel/Google Sheets with complex financial models and macros
• Advanced statistical forecasting techniques and hypothesis testing

Data & BI skills:

• Advanced SQL and R or Python
• Experience working with Google BigQuery (GBQ) and Looker (or similar platforms)
• Data visualisation and executive dashboard development
• Experience with large datasets and data warehouse environments

Business skills:

• Strategic planning and scenario modelling with long-term business impact assessment
• Cross-brand and multi-business analysis with standardisation and optimisation focus
• Executive presentation and communication skills with senior leadership influence capability
• Process improvement and optimisation methodologies
• Project management and stakeholder coordination across complex organisational structures
• Change management and process standardisation experience in multi-brand environments
• Industry knowledge of e-commerce customer service trends and best practices

Attributes Required:

• Advanced problem-solving abilities with strong diagnostic skills for root-cause analysis and hypothesis-driven investigation
• Deep understanding of contact centre data, business models, and operational metrics
• Strategic thinking capabilities linking analytical insights to business strategy and competitive advantage
• Ability to synthesise complex, multi-source data into actionable business recommendations
• Change management skills for implementing cross-brand standardisation and process improvements
• Understanding of customer journey analytics, omnichannel experience, and e-commerce customer behaviour
• Exceptional storytelling and presentation skills with the ability to influence senior stakeholders and drive decision-making
• Cross-functional leadership capabilities with strong stakeholder management and consensus-building skills
• Executive presence and ability to communicate complex analytical concepts to non-technical audiences
• Strong documentation mindset with focus on process improvement, automation, and knowledge management
• Self-guided learner with strong prioritisation skills, attention to detail under pressure, and a deadline-driven approach
• Ability to manage multiple competing priorities while maintaining quality and accuracy standards
• Can-do attitude with high energy, bias toward action, and passion for brand excellence and customer satisfaction

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.

takealot.com, South Africa's leading online retailer, is looking for a highly talented to join our team in .

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the (Insert Line Manager Title)

Your responsibilities will include:

Qualification & Experience:

Attributes Required:

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

Takealot.com, South Africa’s leading online retailer, is looking for a highly talented Software Engineer (Python) to join our team. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

• Scale: Over 4 million happy shoppers shop online on takealot.com. Show them what you can do.
• Learn: We work with the best of the best. Code alongside industry leaders and up-skill in record time.
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com, and Mr D. We like to promote from within: Here’s your chance.

Who’s who in the tech space

This position reports to the respective team's manager.

Your mission, should you choose to accept it:

As a Software Engineer, you will be someone whose expertise directly translates into developing robust software in the e-commerce domain. You will have the opportunity to implement best practices to improve existing software and participate in the development of new features. While we don't promote after-hours work as part of the regular workday, we run a 24/7 business with the need to keep systems up and running. Software Engineers are expected to provide after-hours support on a rotational basis to resolve critical system issues if needed.

• Design and build solutions to assist our business users and improve customer experience
• Architect and design solutions with your team
• Develop code, making major improvements to non-functional areas
• Develop high-quality production code for work of high complexity and scale
• Utilize and improve functional and non-functional testing practices
• Champion, challenge, and iterate on best practices within engineering
• Design solutions for complex problems with difficult decision trade-offs, typically system or domain-wide
• Participate in and collaborate on architecture proposals across engineering
• Support alignment of architecture across the organisation
• Respond to and resolve bugs in production for systems in your division
• Respond to alerts and support incident response within your division
• Investigate and drive the resolution of issues that impact multiple teams
• Support, challenge existing, and define new engineering processes and directives
• Review and contribute fixes and content to internal documentation
• React to technology trends, identifying risks and opportunities for your division's technologies, systems, and domains
• Share knowledge through blog posts, tech talks, and workshops across engineering
• Contribute to discussions and decisions in the division
• Challenge others to always produce work of the highest quality
• REST and RPC API implementation and maintenance (using Python)
• Develop and maintain automation tests
• Liaise with various internal stakeholders to discuss project requirements, progress, etc.

The skills we need:

• Solutions-oriented, can-do attitude, and high energy
• Strong analytical and critical thinking, using data to inform decisions
• Ability to dis-aggregate and structure solutions to ambiguous problems
• Solid quantitative skills
• Capability to present ideas succinctly, in writing and verbally
• Versatile and with the appetite to learn by doing

Qualifications & Experience:

• Bachelor’s degree or an Advanced Diploma in Computer Science, Engineering, or related field (or equivalent practical experience).
• 5 to 10 years in a software development role
• A thorough understanding of computer science fundamentals, including object-oriented design, data structures, and algorithms
• Experience in writing robust, efficient production code
• Proficient in a strongly typed open source language such as Python, Java, Golang, etc
• Exposure to RESTful APIs and web services.
• Experience with SQL database systems
• Experience with development in a Linux environment

Experience in the following will be advantageous:

• Familiarity with microservices architecture 
• Experience working in an Agile environment 
• MySQL, PostgreSQL, MS SQL
• Memcached, Redis
• Message Brokers, Queues, and PubSub systems (e.g., Kafka and RabbitMQ)
• Containerisation (e.g., Docker)
• Orchestration (e.g., Kubernetes)
• GitHub, Travis CI, Jenkins
• AWS, GCP, Azure
• JavaScript, React, jQuery

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like, high-five, collab, and make something great.
• Remote working: Enjoy the flexibility of working from home while having the option for in-office interactions. Takealot.com provides a fully remote setup with the choice to visit the office to relish in those water cooler moments when desired.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Staff discount: Takealotmore subscriptions and millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
• Right tools, right job: Mac or Linux, two monitors or one. Whatever your preference, you’ll work on the latest tech, off the latest tech.
• Help when you need it most: Confidential counselling, legal support, and financial guidance, anytime, anywhere.
• Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes, and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Software Engineer (Scala)  to join our team based in South Africa. 

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results
• A culture that celebrates individual uniqueness while championing the strength of togetherness. 
• Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

This position reports to the Software Engineering Manager (Logistics).

We are an energetic team that is fully responsible for all the systems required to support the Takealot Group's delivery network as well as the unique challenges that come with logistics and scale. We have adopted a microservices architecture to both isolate our logic and to enable scale. We follow the event-driven architecture as well as utilize a graph database to model our delivery network. We are currently working through unique problems in the logistics space and are actively researching the usage of the actor model design pattern and graph traversal optimization.

Your mission, should you choose to accept it:

• Developing and optimizing systems to manage both parcel and food delivery throughout South Africa
• Working with business to improve processes to allow for more efficient deliveries
• Researching and defining solutions within the logistic domain
• Working predominantly on open source platforms
• End-to-end ownership of solutions

Attributes required:

• Solid communication skills
• Proactive
• Ability to adapt to change
• Problem-solver
• Solutions-oriented
• Willing to learn as well as teach others

Qualifications & Experience:

• A suitable degree or similar qualification
• At least 3 years of experience in writing robust, efficient production code
• Experience with SQL database systems
• Experience with development in a Linux environment
• Proficient in a strongly typed language such as Scala, Java or C#
• Open to diversifying language skill set
• Experience with the following will be advantageous: 
• Scala
• Play Framework
• Akka Actors
• React
• Postgres
• Mqtt & Kafka
• Amazon Web Services
• Graphite and Grafana
• Git

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech, off the latest tech.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Be part of the extraordinary. Be part of TFS. 

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

takealot.com, South Africa's leading online retailer, is looking for a highly talented to join our team in .

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the (Insert Line Manager Title)

Your responsibilities will include:

Qualification & Experience:

Attributes Required:

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.