No two patients or musculoskeletal (MSK) conditions are the same. Treatment plans shouldn’t be either. But knowing the right path to resolving joint, back, and muscle pain isn't easy. That leads to too many unnecessary, ineffective surgeries and less-than-favorable health outcomes that don’t meet patient or provider expectations.
In a system where 1 in 3 patients regret their decision to have a total joint replacement and up to 34% of patients continue to have long-term pain following surgery, a new approach is overdue.
TailorCare is answering the call. Our comprehensive care program takes a deeply personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By combining a careful assessment of patients’ symptoms, health histories, preferences, and goals with predictive data and latest evidence-based guidelines, we help patients choose—and navigate—the most effective treatment pathway for them, every step of the way. The result? Improved treatment adherence, better care journeys, optimal patient outcomes, and a more efficient system for all.
Please be aware of fake job postings and offers. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly (People@tailorcare.com) to verify its authenticity.
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About TailorCare:
TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way.
TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville.
About the Role:
The Market Operations Director will play a critical role in managing and optimizing processes to drive customer engagement, satisfaction, and revenue growth. There will be a strong focus on leveraging data to improve the customer experience and overall market performance. Serving as an important point-of-contact for our market customers and partners, you will ensure the successful launch, and ongoing management of partnerships by working across teams internally to deliver our customers what they need.
Primary Responsibilities
Strategic planning and execution: Effectively communicate internal priorities that align market operations strategies with overall business goals. Assist in fostering successful relationships with local market leadership and making connections across multi market partners.Process optimization: Identify and implement market process improvements that will help to streamline workflows, enhance efficiency, and improve customer relationships.Data analysis and reporting: Provide strategic analysis demonstrating TailorCare's impact and value for customers. Track key performance indicators across customers and market operations to identify trends and opportunities for improvement, and report findings internally. Assist with the coordination of client data sharing and client invoicing.
Technology and tools: Evaluate and help implement new technologies or tools identified to enhance market operations and improve customer satisfaction. Maintain a CRM database of market customers and partners.Customer success focus: Cultivate and manage key relationships with customers, addressing their needs and ensuring satisfaction. Handle customer issues and escalations, coordinating with various internal teams for resolutions. Oversee communications, including preparing materials for business reviews and external meetings, aligning with mutually agreed-upon goals.Revenue growth: Contribute to revenue growth through increased customer retention and expansion opportunities. Collaborate with internal teams and external partners to identify and capitalize on new market business opportunities. Convert market customers into TailorCare advocates, leveraging successes for references, case studies, and other promotional materials.
Qualifications:
Skills:
What's In It For You
TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.
Ready to apply?
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About the Role
The Clinical Navigator is responsible for utilizing professional clinical skills, including the ability to foster patient relationships through empathy and clinical experience, to provide personalized, high-touch support to patients throughout their musculoskeletal care journey. The role will engage with patients and providers to provide expert, clinically relevant, evidence-based care navigation. The Clinical Navigator will manage the intake process, including telephonic outreach to engage patients with the TailorCare program and manage a series of touch points throughout the care journey as the trusted clinical advocate. Each Clinical Navigator will be assigned to a specified patient caseload in which they are responsible for managing.
The touch points will uncover patient barriers and internal motivators, guiding patients from onboarding and therapy initiation to milestone celebrations, motivation, maintenance, and eventual “graduation” from the program. You’ll work collaboratively to enhance the patient experience and support patient compliance and persistence initiatives by building individual relationships with patients. As a patient educator, you will provide ongoing education and therapy support to the patient, their caregiver, clinical staff, and/or support network.
Primary Responsibilities
Qualifications
Skills
Location
This role is 100% remote, GA, CO, and/ or TX license would be required
What's In It For You
TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.
Ready to apply?
Apply to TailorCareShare this job
About TailorCare
TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a deeply personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By combining a careful assessment of patients’ symptoms, health histories, preferences, and goals with predictive data and latest evidence-based guidelines, we help patients choose—and navigate—the most effective treatment pathway for them, every step of the way.
TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company.
About the Role
The Clinical Navigator is responsible for utilizing professional clinical skills, including the ability to foster patient relationships through empathy and clinical experience, to provide personalized, high-touch support to patients throughout their musculoskeletal care journey. The role will engage with patients and providers to provide expert, clinically relevant, evidence-based care navigation. The Clinical Navigator will manage the intake process, including telephonic outreach to engage patients with the TailorCare program and manage a series of touchpoints throughout the care journey as the trusted clinical advocate. Each Clinical Navigator will be assigned to a specified patient caseload in which they are responsible for managing.
The touch points may uncover patient barriers and internal motivators, guiding patients from onboarding and therapy initiation to milestone celebrations, motivation, maintenance, and eventual “graduation” from the program. You’ll work collaboratively to enhance the patient experience and support patient compliance and persistence initiatives by building individual relationships with patients. As a patient educator, you will provide ongoing education and therapy support to the patient, their caregiver, clinical staff, and/or support network.
Primary Responsibilities
Qualifications
Skills
Location:
This role is 100% remote, but a candidate must be able to obtain a compact licensure in GA, TX and/or CO.
This position is classified as temporary and is not eligible for company-sponsored benefits, including medical, dental, vision, paid time off, or holiday pay.
What's In It For You
TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.
Ready to apply?
Apply to TailorCareCookies & analytics
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