We are looking for an energetic Customer Success Manager (CSM) to help our customers develop strategies to succeed at filling teacher absences by leveraging Swing’s platform and substitute teacher marketplace, while aligning Swing’s business imperatives with their goals to deliver an exceptional customer experience and revenue growth. You will answer complex account questions and strategize on account pain points with the accounts’ Account Manager and the partner. You will own and excel at complex projects that ensure customer success. You will carry out virtual and in-person meetings to build deep, trust-based interpersonal and professional relationships with our customers. You are a highly organized, empathetic, thoughtful communicator, and energized by helping our school partners get the most they can out of their Swing experience. 

This position is expected to operate in line with our Core Values:

• Deliver WOW to Schools and Subs
• Be Curious, Stay Curious
• Win as a Team
• Live Diversity, Equity, and Inclusion

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

As a Customer Success Manager (CSM), your responsibilities would include:

1. Relationship Management: Building and managing strong relationships with school partners, understanding their needs, proactively addressing concerns, and ensuring open communication and transparency.
2. Problem Solving: Proactively identifying potential issues and finding solutions to enhance partner satisfaction and retention. Ensure that our customers are achieving their desired outcomes and that their issues and questions are addressed promptly. 
3. Communication: Being a thoughtful and empathetic communicator, guiding partners to maximize their experience with our services.
4. Data Analysis: Utilizing data to track partner success metrics, identify trends, and recommend improvements. Analyze data across different platforms (Mode, Slack, Excel, Hubspot) to diagnose customer health and bring valuable insight to client conversations.
5. Collaborate: Work cross-functionally with Account Managers, Marketing, Customer Experience, and Product teams to ensure your customers’ needs are represented, met, and resolved. 
6. Seamless Onboarding: Ensuring new and expanding partners have a smooth transition and implementation experience with our platform.
7. Account Support: Addressing complex account inquiries and collaborating with teams to strategize on resolving partner pain points. 
8. Training and Education: Providing training sessions and educational resources to empower partners to utilize our services effectively.
9. Feedback Loop: Actively gathering feedback from partners to drive product improvements and enhancements.

Total compensation potential is in the $95,000-$100,000 range

REQUIREMENTS AND QUALIFICATIONS: 

• 3+ years of Customer Support/Account Coordination experience
• Experience in education or EdTech is a strong plus
• You possess the skill to efficiently operate by effectively prioritizing tasks and seamlessly transitioning between contexts in a dynamic, fast-paced setting.
• You demonstrate a proactive approach, actively navigating and influencing situations rather than reacting passively.
• You are driven to exceed customer expectations
• Bachelor’s degree preferred or equivalent experience required 
• Ability to understand semi-complex to complex technical issues
• Hyper-organized and detail-oriented, with excellent written and verbal communication skills
• Good judgment and the ability to handle sensitive and confidential information with discretion
• You consider yourself a technology expert and enjoy learning how to use new technology tools
• High-level written and verbal skills required 
• Ability to travel to various school locations
• Travel: Will be required to attend conferences or training sessions within California and out-of-state locations
• Must reside in Southern California. 

Knowledge / Skills / Abilities:

• Strong organizational and communication skills
• Excellent customer service skills
• Ability to make decisions quickly and autonomously
• Detail-oriented with the ability to organize, prioritize, and accomplish multiple tasks
• Ability to work well in a fast-paced, team-oriented environment and maintain a positive attitude
• Ability to establish and maintain professional communications and relationships with subordinates, superiors, and peers

This position requires current authorization to work in the U.S. without employer sponsorship. Relocation assistance is not available for this role.

We are looking for an energetic and experienced Field Account Executive to own the entire K-12 school sales funnel in California. You will be responsible for signing in new accounts to use the Swing platform as their primary source for finding substitute teachers.

Your extensive K-12 sales experience will be valuable for growing both markets, where we already have several customers, converting prospects into Swing customers. Tapping into your existing network of education leaders and decision makers will help you close business within your first 90 days.

Your experience selling to state, school district and charter school leadership will guide the processes such as presenting at cabinet meetings, publicly meeting with the board, confirming state policies, and RFP management. Your understanding of the state education landscape will assist with the selection of local consultants to help accelerate the lead generation and closed deals. Your understanding of forecasting will be essential in this unique marketplace because of the need to match school needs with available substitutes.

Total compensation potential is in the $160k to $200k range

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Develop and execute a territory plan to build pipeline and drive new business revenue while helping build the Swing brand in your territory.
• Monitor market trends, competitor activities, and industry developments to stay ahead.
• Develop and maintain strong relationships with consultants, key customers, board members, and other influencers within your territory
• Lead sales meetings with school and district administrators
• Lead the sales cycle from initial contact through to board approval and contract execution
• Develop and present quarterly sales plans for your territory
• Leverage consultants to help you connect with target districts 
• Collaborate with marketing to develop and execute an events plan to generate sales opportunities 
• Conduct thoughtful research of target accounts to turn leads into deals
• Identify and attend conferences where you can generate leads and generate buzz about Swing

REQUIREMENTS AND QUALIFICATIONS: 

• Minimum of 5 years of relevant experience required
• Must have previous experience selling into the K-12 space or related industry 
• Knowledge of HubSpot or other CRM platforms strongly preferred
• Combine a can-do attitude with the desire and focus to exceed sales goals
• Take a collaborative, team approach to transitioning won deals to Customer Success
• Are persistent, organized, and goal-oriented, and have a keen sense of prioritization
• Have a habit of accurately updating your CRM and pipeline once a week
• Ability to work PST business hours is required
• Travel: Will be required to attend frequent in-person substitute events and company HQ events
• Must reside in California. San Diego, or surrounding areas, is strongly preferred

This position requires current authorization to work in the U.S. without employer sponsorship. Relocation assistance is not available for this role.