About the Role

sweetgreen has been on a mission to build healthier communities since 2007 — and behind every seamless team member experience is a stack of people systems that have to work in concert. As we scale to 280+ locations and 6,000+ field team members, the complexity only grows.

We're looking for a Senior People Technology Systems Analyst who brings structure to that complexity — someone who is equally at home untangling a broken workflow, interrogating why something is still done manually, and building the configuration or automation that makes the problem disappear. You don't wait to be handed a solution; you identify what's broken and drive the fix.

This role sits at the center of our workforce technology ecosystem, spanning Legion WFM, UKG Pro, Workato, and the downstream systems that support field operations at scale. You'll take on complex configuration challenges independently while partnering closely with Operations, Finance, Legal, and People teams to translate real business needs into reliable, scalable technical solutions.

Your Responsibilities

Workflow & Process Analysis

• Map current-state workflows across People Operations and Labor Operations, identifying where processes break, stall, or require unnecessary manual effort.

• Partner directly with HR, Payroll, and Operations stakeholders to understand pain points and translate business needs into system configuration or redesigned processes.

• Facilitate requirements-gathering sessions and produce clear documentation: process maps, decision flows, SOPs, and gap analyses.

• Evaluate proposed changes through a systems lens, identifying downstream impact before anything goes to build.

System Configuration & Administration

• Administer and configure people technology platforms across the HR stack, including core HRIS (UKG Pro or Workday), Workforce Management (Legion or UKG WFM), and connected tools.

• Assist with managing system settings, business rules, scheduling policies, compliance configurations, security roles, and user access.

• Support new feature rollouts, system upgrades, and configuration changes, from requirements through UAT to go-live.

• Serve as the person who actually knows how the system is configured and why.

Testing & Quality Assurance

• Build and execute test plans for system changes, new configurations, and integrations, including unit, regression, and user acceptance testing.

• Document test cases, defects, and resolution steps. Maintain a QA log that makes audits painless.

• Coordinate with end users and stakeholders to facilitate UAT and capture sign-off before changes hit production.

Automation & AI Enablement

• Identify manual, repetitive workflows across the People Tech ecosystem; design and implement automation solutions using platform-native tools or iPaaS platforms (e.g., Workato) to eliminate unnecessary manual effort across data feeds, notifications, approval routing, and report distribution.

• Evaluate AI-powered features and capabilities within people technology platforms; configure and deploy intelligent workflows and agents for use cases such as employee self-service, recurring reporting & analysis, approvals, and service support, then monitor performance and refine based on real outcomes.

Data Integrity & Reporting

• Generate and maintain reports and dashboards focused on key workforce metrics, including scheduling, time & attendance, headcount, and compliance, to provide actionable insights.

• Conduct regular audits of data across all integrated systems to proactively identify and resolve discrepancies and root causes, ensuring data integrity and preventing payroll issues.

• Fulfill ad hoc data and reporting requests from stakeholders in HR leadership, Finance, and Operations, delivering outputs that are thoroughly documented and reproducible.

Qualifications

Required

• Platform Expertise: 4–6 years of hands-on experience configuring and administering People Technology platforms, including HRIS, Workforce Management (WFM), or both.

• System Fluency: Strong preference for fluency with at least one enterprise HRIS or WFM platform, such as UKG Pro, Workday, or Legion.

• Process & Workflow Analysis: Proven ability to map workflows and conduct process analysis collaboratively with business stakeholders, not in isolation.

• Integration Knowledge: Working knowledge of various integration patterns: flat-file, API-based, or using an Integration Platform as a Service (iPaaS) like Workato, Boomi, or similar tools.

• Data Proficiency: Strong skills in report building, data auditing, and using SQL or query logic to independently investigate and resolve data anomalies.

• Communication: Excellent communication skills across both technical and non-technical audiences, demonstrated by the ability to write clear process documentation for new hires and precise requirements specifications for engineers.

Preferred

• Familiarity with AI productivity tools, prompt engineering, or AI agent configuration within HR platforms.

• Exposure to payroll integrations and the data flows between WFM and HRIS systems.

• Experience in a high-growth, multi-location retail, hospitality, or food & beverage environment.

• Exposure to Agile or iterative delivery methodologies

What you'll get:

• Highly competitive pay + bonus plan
• Three different medical plans to suit your and your family's needs
• Dental and Vision insurance
• Flexible PTO plan
• 401k program
• Employee HSA and FSA
• Complimentary greens
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
• To live the sweetlife and celebrate your passion + purpose
• A collaborative team of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally
• Free sweetgreen swag

Come join the sweetlife!

About sweetgreen

Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together

Sweetgreen is seeking an IT Operations Associate to join our Technology Platform Operations Team — helping build and operate the platform services that keep our corporate, store, and enterprise technology secure, reliable, and increasingly self-service as we continue to shape the future of food.

About the Job

In this role, you will support the day-to-day operations of corporate IT systems, and support other Corporate employees (all the way up to Executives) for their IT needs. This role is also critical to contributing to the team's platform transformation — shifting from reactive support toward automated, AI-powered, and self-service delivery. You'll work across identity management, corporate device management, store technology support, and operational automation.

In-scope systems and platforms include:

• Microsoft Entra ID (Identity & Access Management)
• Google Workspace
• Microsoft Intune (Corporate & Store Device Management)
• ServiceNow; IT Service Management ("ITSM") & Configuration Management Database ("CMDB") modules
• Corporate Windows & Mac laptop management
• Google Meet / Chrome meeting room devices
• AI agent and automation tooling (Workato, scripting, LLM-based workflows)

Responsibilities

Identity & Access Management

• Manage and coordinate User Identity & Access management across SaaS applications via Entra ID
• Onboard applications into SSO and manage dynamic group rules
• Support access reviews and ensure compliance with security policies

Corporate IT Operations

• Create, develop and implement a schedule for continuous patch management for corporate devices
• Conduct tech onboarding sessions for new corporate joiners
• Manage corporate hardware lifecycle: provisioning, inventory, and decommissioning
• Administer legal holds and documentation retention processes

Platform & Automation

• Automate manual processes wherever possible through scripting (TypeScript, PowerShell, Bash, Ansible) and workflow platforms (Workato)
• Build and maintain AI-powered support workflows to reduce ticket volume and improve resolution times
• Contribute to self-service tooling for common IT requests (password resets, access provisioning, device setup)
• Partner with engineering teams to maintain infrastructure as code (IaC) standards for IT and identity services

Store Technology Support

• Support store technology operations, including device provisioning and network connectivity troubleshooting
• Contribute to New Retail Opening (NRO) automation workflows for device and network setup
• Assist with store health monitoring and proactive issue identification

Documentation & Knowledge Management

• Document Standard Operating Procedures (SOPs) and maintain Knowledge Base articles
• Create and maintain operational runbooks for common support scenarios
• Contribute to incident postmortem documentation and learning capture

What you'll get:

• Highly competitive pay + bonus plan
• Three different medical plans to suit your and your family's needs
• Dental and Vision insurance
• Flexible PTO plan
• 401k program
• Employee HSA and FSA
• Complimentary greens
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
• To live the sweetlife and celebrate your passion + purpose
• A collaborative team of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally
• Free sweetgreen swag

Come join the sweetlife!

About sweetgreen

Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together