The Project Delivery Manager is responsible, both directly and indirectly, for the company’s day-to-day implementation of ongoing client projects and oversees client relationship and support post launch.

Responsibilities

• Serves as the main point of contact between all internal value-add functions across departments
• Onboards low to medium complexity delivery projects
• Leads regular project discussions with client and study teams to review project plans, risks, actions, issues, and decisions to drive projects to completion
• Collaborates with lead and manager to determine success strategies for onboarding and supporting studies
• Demonstrates a general understanding of Suvoda products
• Able to manage multiple priorities simultaneously
• Proactively identifies client needs and develop, articulate, and drive towards appropriate solutions
• Demonstrates flawless execution of best practices during and post implementation
• Fosters client relationships post launch of new client projects
• Ensures study documentation is complete, current, and stored appropriately
• Effectively applies Suvoda's best practices and deliver according to internal and external success criteria
• Possess the ability to troubleshoot, diagnose, and correct pre and postproduction issues.
• Participates in the development of new features and functionality that may be requested by clients
• Coordinates internal and external/vendor resources
• Provides recurring project status reporting and ensure proper escalation
• Performs other duties, assignments, and/or special projects as time or circumstances necessitate
• Travels for client meetings and trainings as needed

Qualifications

• Bachelor’s Degree or equivalent work experience preferred
• Relevant project management experience and/or training
• Project management experience and strong organizational and time management skills in a dynamic and fast-paced environment
• Demonstrated analytical, creative problem solving and communication skills
• Proficiency in Microsoft Office suite and experience with a Project Management Information System (PMIS)

#LI-AC1

We are seeking an entry-level, analytically-oriented Associate Project Manager to join our team! Our ideal candidate is someone who thrives in a fast-paced and dynamic environment, and takes initiative to seek out information, knowledge, and development, proactively. He or she is a resourceful problem solver who is savvy with technology and finds effective and efficient solutions to complex client problems. The Associate Project Manager is a true self-starter who deals well with uncertainty and ambiguity. Lastly, he or she is a proven team player who puts the success of the team first. 

Responsibilities include (but are not limited to):

• Work as part of a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management in clinical trials
• Support the Services Delivery project team in:
  • Liaising with the client to discuss requirements, handle issues, provide status updates, and answer questions
  • Designing the IRT solution to meet the study requirements based on the clinical protocol, Suvoda proposal and discussions with the client
  • Accurately and completely documenting all requirements and participating in internal and external specification review meetings
  • Assisting with client review meetings of IRT specifications and supporting documents, making any required updates
  • Managing project schedules and scope, tracking all internal and client tasks required to meet project milestones
  • Managing the cross-functional project team’s schedule and task assignments
  • Assisting with creating the UAT plan, developing test scripts, coordinating data setup, and providing client support for client UAT
  • Providing protocol-specific support to the client and support team after go-live
• Ensure client satisfaction throughout the project build and maintenance phase, working with Suvoda management, the Suvoda product team, and business development as needed
• Provide system training to end-users using in-person meetings, web meetings, and user manuals
• Provide telephone and email support to system users globally
• Travel to client sites to attend meetings and conduct user training sessions
• Perform other related duties as required

Requirements:

• Bachelor's degree (in life sciences or computer science preferred)
• Interpersonal and communication skills
• Time management and organizational skills
• Analytical thinking ability
• Creative problem-solving ability
• Attention to detail

Special Note: Applicants must be currently authorized to work in the United States on a full-time basis. 

#LI-AC1

We are seeking an entry-level, analytically-oriented Associate Project Manager to join our team! Our ideal candidate is someone who thrives in a fast-paced and dynamic environment, and takes initiative to seek out information, knowledge, and development, proactively. He or she is a resourceful problem solver who is savvy with technology and finds effective and efficient solutions to complex client problems. The Associate Project Manager is a true self-starter who deals well with uncertainty and ambiguity. Lastly, he or she is a proven team player who puts the success of the team first. 

Responsibilities include (but are not limited to):

• Work as part of a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management in clinical trials
• Support the Services Delivery project team in:
  • Liaising with the client to discuss requirements, handle issues, provide status updates, and answer questions
  • Designing the IRT solution to meet the study requirements based on the clinical protocol, Suvoda proposal and discussions with the client
  • Accurately and completely documenting all requirements and participating in internal and external specification review meetings
  • Assisting with client review meetings of IRT specifications and supporting documents, making any required updates
  • Managing project schedules and scope, tracking all internal and client tasks required to meet project milestones
  • Managing the cross-functional project team’s schedule and task assignments
  • Assisting with creating the UAT plan, developing test scripts, coordinating data setup, and providing client support for client UAT
  • Providing protocol-specific support to the client and support team after go-live
• Ensure client satisfaction throughout the project build and maintenance phase, working with Suvoda management, the Suvoda product team, and business development as needed
• Provide system training to end-users using in-person meetings, web meetings, and user manuals
• Provide telephone and email support to system users globally
• Travel to client sites to attend meetings and conduct user training sessions
• Perform other related duties as required

Requirements:

• Bachelor's degree (in life sciences or computer science preferred)
• Interpersonal and communication skills
• Time management and organizational skills
• Analytical thinking ability
• Creative problem-solving ability
• Attention to detail

Special Note: Applicants must be currently authorized to work in the United States on a full-time basis. 

#LI-AC1

We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk more!

The Global Studies Coordinator (based in the United Kingdom) is responsible for supporting the team of Global Study Managers in the planning and operations of active clinical trial studies. The Coordinator is the main point of contact for patient communications and the management of all patient travel and logistical details.

Please note: The internal title for this role is 'Global Study Coordinator.' This is a contract position. It is part-time, potentially up to 25 hours per week, and pays on an hourly basis. Hours are not guaranteed.

Responsibilities:

• Manages travel and transportation budget for trial participants
• Participates in discussions with vendors and internal team members regarding trial participant requirements
• Supports hospital or clinical staff relating to trial participant enrollments and visit schedules
• Promptly responds to all inquiries of the trial participants and hospital/clinical staff
• Contributes to managing projects to profitable level through efficient work process
• Acts as point of contact for patient communication regarding air, hotel and ground accommodations
• Maintains accurate data including setting up databases and transferring data between internal operating systems
• Aids in producing reports as required
• Works with Global Study Manager to outline needs and requests of clients and patients
• Contributes to managing projects to profitable level through efficient work process

Requirements:

• Bachelor’s Degree or equivalent work experience
• Fluent Spanish and fluent English required, multi-lingual preferred
• 2+ years of experience in the travel industry and/or pharma industry preferred
• Working knowledge of Microsoft Office
• Ability to learn new procedures quickly and efficiently
• Highly organized and plan-oriented; adept at prioritization and follow-up
• Excels in cross-departmental communication
• Confidence and follow through in decision-making

Working Conditions:  

• Primary work environment is from a home office with personal computer and telephone
• Minimum technology required, including updated operating system, anti-virus software and password protected devices. Chromebook is not supported.

#LI-JD1

Technical Consultant , eCOA

Reports to: Delivery Lead, Senior Project Manager

Department: Services Delivery  

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.  

Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.  

Responsibilities:

• Primary escalation point for the Suvoda Customer Care team on complex eCOA support issues requiring input from the project team or product development to resolve; troubleshoot escalated issues,identify resolutions , and create Product Support Request when needed.
• Work with assigned clients and project teams responsible for the delivery of eCOA for clinical assessment data collection
• Responsible for overall maintenance of eCOA systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT/eCOA system. (inclusive of all modalities)
• Provide direct oversight of other delivery team members as necessary in their performance of related eCOA maintenance duties
• Lead implementation of system change controls for studies during maintenance phase pertaining specifically to eCOA bugfixes. Coordinate with Product Development to advise on the Services needs related to Product updates or fixes.
• Assist with updates to study FAQ documents, used by the customer care team to handle support inquiries and issues, and with maintenance of the FAQ template for eCOA related features/support request.
• Responsible for the system training materials including manuals, walk through videos, and presentations.
• Proactively identify trends in support data and determine the root cause for repeated/frequent support issues; work with the Project Manager, eCOA Practice and other service team members as required to identify and implement solutions
• Identify and assist with the implementation of process improvements for the services department
• Assist the product team with the design and development of new features by providing feedback based on client requests and project experience
• Assist the customer care team with providing support to system users in multiple countries via the telephone and email
• Assist with the training of new staff members on the Suvoda eCOA product and processes
• Perform other related duties as required

Requirements:

• Bachelor's degree or equivalent experience required
• At least 1 year of experience in eCOA/IRT or related field preferred
• Interpersonal and communication skills
• Time management and organizational skills
• Analytical thinking
• Ability to understand technical systems and perform troubleshooting
• Creative problem solving
• Attention to detail

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.

Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.

Responsibilities:

• Work as part of a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management in clinical trials;
• Support the Services Delivery project team in: 
• Liaising with the client to discuss requirements, handle issues, provide status updates, and answer questions;
• Designing the IRT solution to meet the study requirements based on the clinical protocol, Suvoda proposal and discussions with the client;
• Accurately and completely documenting all requirements and participating in internal and external specification review meetings;
• Assisting with client review meetings of IRT specifications and supporting documents, making any required updates;
• Managing project schedules and scope, tracking all internal and client tasks required to meet project milestones;
• Managing the cross-functional project team’s schedule and task assignments;
• Assisting with creating the UAT plan, developing test scripts, coordinating data setup, and providing client support for client UAT;
• Providing protocol-specific support to the client and support team after go-live;
• Ensure client satisfaction throughout the project build and maintenance phase, working with Suvoda management, the Suvoda product team, and business development as needed;
• Provide system training to end-users using in-person meetings, web meetings, and user manuals;
• Provide telephone and email support to system users globally;
• Travel to client sites to attend meetings and conduct user training sessions;
• Perform other related duties as required;

Requirements:

• Bachelor's degree required (in life sciences or computer science preferred);
• 1.5 year of progressive associate project manager experience;
• Interpersonal and communication skills;
• Time management and organizational skills;
• Strong organizational skills;
• Analytical thinking ability
• Creative problem-solving ability;
• Attention to detail;

#LI-CG1

Technical Consultant , eCOA

Reports to: Delivery Lead, Senior Project Manager

Department: Services Delivery  

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.  

Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.  

Responsibilities:

• Primary escalation point for the Suvoda Customer Care team on complex eCOA support issues requiring input from the project team or product development to resolve; troubleshoot escalated issues,identify resolutions , and create Product Support Request when needed.
• Work with assigned clients and project teams responsible for the delivery of eCOA for clinical assessment data collection
• Responsible for overall maintenance of eCOA systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT/eCOA system. (inclusive of all modalities)
• Provide direct oversight of other delivery team members as necessary in their performance of related eCOA maintenance duties
• Lead implementation of system change controls for studies during maintenance phase pertaining specifically to eCOA bugfixes. Coordinate with Product Development to advise on the Services needs related to Product updates or fixes.
• Assist with updates to study FAQ documents, used by the customer care team to handle support inquiries and issues, and with maintenance of the FAQ template for eCOA related features/support request.
• Responsible for the system training materials including manuals, walk through videos, and presentations.
• Proactively identify trends in support data and determine the root cause for repeated/frequent support issues; work with the Project Manager, eCOA Practice and other service team members as required to identify and implement solutions
• Identify and assist with the implementation of process improvements for the services department
• Assist the product team with the design and development of new features by providing feedback based on client requests and project experience
• Assist the customer care team with providing support to system users in multiple countries via the telephone and email
• Assist with the training of new staff members on the Suvoda eCOA product and processes
• Perform other related duties as required

Requirements:

• Bachelor's degree or equivalent experience required
• At least 1 year of experience in eCOA/IRT or related field preferred
• Interpersonal and communication skills
• Time management and organizational skills
• Analytical thinking
• Ability to understand technical systems and perform troubleshooting
• Creative problem solving
• Attention to detail