About the Role

We are seeking an experienced, forward-thinking Director of People and Culture to lead and continuously improve all aspects of our People function. This role blends strategic leadership with hands-on execution. It requires someone excited about using modern tools, including AI, to continually raise the quality, speed, and consistency of the People team.

The Director will lead employee engagement, hiring and retention, training and development, performance management, and compensation and benefits with a focus on designing systems and processes that scale efficiently while supporting a high-performing culture.

This role is based in our Mountain View, CA office and is hybrid in office Mondays, Wednesdays, and Thursdays.

What You’ll Do:

Employee Engagement, Culture, and Retention

• Lead employee engagement strategy and execution, including feedback mechanisms, communication, and engagement initiatives.
• Monitor engagement trends and proactively address risks related to morale, performance, and retention.
• Translate company values into consistent, practical people practices that support a strong, high-performing culture.
• Develop and execute retention strategies by analyzing attrition drivers and implementing targeted interventions.

Talent Acquisition

• Partner with leaders to support effective hiring practices, workforce planning, and candidate selection.
• Oversee talent acquisition strategy to attract, assess, and hire top talent.
• Improve hiring efficiency and quality through structured processes and responsible use of AI tools.

Performance Management, Training & Development

• Lead performance, coaching and development efforts that support clear goal setting, ongoing feedback, and skill growth for employees and managers.
• Evolve and scale learning and performance frameworks, including onboarding, manager enablement, feedback cycles, reviews, and promotion processes.
• Coach and support managers in delivering clear expectations, timely feedback, and fair, consistent performance decisions.
• Leverage data and AI-enabled insights to enhance the quality, consistency, and impact of learning and performance practices.

Compensation, Benefits, and Compliance

• Design, manage, and continuously improve compensation and benefits programs that are competitive, equitable, and aligned with business goals.
• Partner with leadership on compensation planning, promotions, and retention strategies.
• Use data and AI-enabled insights to inform pay decisions, identify retention risks, and improve total rewards effectiveness.
• Ensure compliance with employment laws, regulations, and internal policies.

What You’ll Bring:

• 10+ years of People/Human Resources experience.
• Strong background across all areas of human resources.
• Demonstrated experience applying AI or advanced automation to improve efficiency, quality, or scale across people team programs.
• Experience in growth-stage or dynamic environments.
• History of building and managing success people teams.
• Excellent judgment, communication, and relationship-building skills.
• Ability to balance senior leadership goals and employee relations.

About the Role

As Office Coordinator, you support a positive and productive workplace by overseeing daily office operations, facility’s needs, vendors, and weekly lunches. This role requires strong organizational skills, attention to detail, and clear communication to create a seamless employee experience.

This part-time contract position is based in our office in Mountain View, CA and will be required to be in the office 5 days a week, Monday-Friday.

What You’ll Do

• Handle incoming and outgoing mail and/or packages to keep the office running smoothly 
• Assist accounting with check deposits
• Support new-hire onboarding by coordinating facility-related items (office supplies, Caltrain passes, security badges, etc.)
• Contact building management on facilities-related issues 
• Implement cleaning schedules, coordinate cleanliness standards, and conduct routine office maintenance
• Order company lunches and all snack and beverage purchases
• Maintain and organize office and kitchen supplies
• Set up conference rooms for presentations, meetings, classes, and other events
• Support in coordinating celebratory events and happy hours

What You’ll Bring To The Role

• 2-4 years’ experience in administration or office management
• A passion for maintaining an exceptional office environment
• An approachable can-do attitude with a keen eye for detail
• Strong administrative skills with the ability to multitask and work with a sense of urgency

• Resourceful mindset that enjoys working in a fast-paced environment 
• Proficiency in MS Office Suite and other technologies

The salary range for this part-time contract position is $24-$27 per hour. Pay is dependent upon skills and work experience.

About the Role 

We’re looking for an AI-forward product leader to lead and scale key parts of our consumer and B2B subscription business. This is a hands-on Group Product Manager (GPM) role where you’ll set the product vision, manage a team, drive growth across a proven product line, and find product-market fit for new products with growth potential. You’ll serve adult learners seeking to advance their careers and build the AI skills the modern workforce demands. 

This role is based in our Mountain View, CA office and is hybrid in office Mondays, Wednesdays, and Thursdays.

 What You'll Do

• Define the product strategy and go-to-market plan, validate pricing and positioning, find product-market fit, and iterate rapidly based on learner feedback and data. 
• Understand the competitive landscape; identify where we can win, where we're underinvested, and where new opportunities are emerging. 
• Define and track key business metrics and use them to make fast, informed decisions. 
• Prioritize ruthlessly across UX improvements, missing features, and content to maximize learner outcomes and business performance. 
• Manage the day-to-day activities of a scrum team and manage a small PM team. 

Be an AI-Forward Leader 

• Stay ahead of how AI is reshaping education; translate emerging capabilities into product features that give learners a meaningful edge. 
• Partner with cross functional team members to build and ship growth features with speed and rigor, leveraging AI wherever possible. 
• Drive product craft, analytical rigor, and AI-forward thinking within your team. 

Drive Growth 

• Build and optimize acquisition, activation, and retention loops across product areas 
• Design and run experiments across the learner funnel to improve conversion, engagement, and monetization. 
• Partner with marketing, content, and partnerships teams to bring courses to market and reach new audiences at scale. 
• Identify the highest-leverage optimizations across our existing course portfolio where outdated content, UX friction, or missing features are hurting the business. 
• Go deep on product analytics, segmentation, cohort analysis, LTV modeling, and A/B testing. 

What You’ll Bring To The Role

• 10+ years of product management experience, with at least 3–5 years in a senior Product, GM, or business-owner role with direct people management responsibility. 
• Innovation with AI in your daily work to accelerate analysis, research, decision-making, and communication, and sets the expectations the same across the team. 
• Proven track record in growth product, including building and scaling funnels, running experimentation programs, and driving core business metrics. 
• Demonstrated success building AI-powered product experiences. 
• Experience launching new subscription products (0→1) alongside managing established ones. Ed-tech experience is strongly preferred. 
• Ability to operate at both the strategic level (market sizing, business cases, roadmap) and the execution level (writing specs, reviewing data, unblocking teams). 
  
  

About the Role

We’re looking for an AI first Senior User Researcher to lead and modernize our research team across product, marketing, brand and lead the AI transformation for Research. This role is for a seasoned, full-stack researcher who brings mastery of qualitative and quantitative methods, deep experience in both product and marketing research, and the experience to leverage AI to accelerate the scale and quality of research at Study.com.

You’ll be responsible for leading our most important research initiatives across college credit and professional test prep segments to equip the company with strategic and actionable customer insights. You will also be responsible for internal voice of the customer programs, managing contractors and conducting your own research on high priority business areas.

This role is based in our Mountain View, CA office and is hybrid in office Mondays, Wednesdays, and Thursdays.

What You’ll Do

• Lead and scale high-impact research across product development, brand strategy, and marketing. Independently conduct complex generative and evaluative studies that uncover unmet needs, inform product vision, and de-risk decisions at scale.
• Implement advanced AI-native practices and embed AI into research workflows to ensure speed, quality, and impact. Define what it means to work AI-natively across research internally and for our customers. Stay up to date on the latest AI-based research techniques and tools.
• Connect the dots, patterns and connections across teams. Ensure insights are shared across teams and inform decisions. Partner with senior leadership to identify and evangelize the highest-impact opportunities for our customers.
• Be the in-house expert across all core research methods, including usability testing, ethnographic research, surveys, segmentation, message testing, brand tracking, and concept validation.
• Coach designers, marketers, product managers and other employees on conducting research, reviewing their projects and adapting the AI first workflow based on needs.
• Lead and moderate company-wide Voice of the Customer (VoC) sessions, interviewing real customers in live forums to bring their perspectives directly to cross-functional teams
• Manage external research contractors and vendors, including scoping, quality control, and budget alignment
• Build and scale a research enablement model, coaching designers, marketers, and product managers to run self-serve research with confidence and consistency. Develop tools, templates, and guidance that scale research capabilities and impact.
• Collaborate with cross-functional leadership to build and prioritize a unified, impact-driven research roadmap
• Be a skilled communicator to peers to executives. Articulate effective customer stories to drive change and inform strategy of product initiatives to business strategy.

What You’ll Bring To The Role

• 5+ years in user research roles, with experience spanning product, marketing, and brand research
• Deep fluency in all major research methodologies, qualitative and quantitative, statistical analysis, generative and evaluative. Hands on experience moderating user interviews is required.
• Experience managing contractors, vendors, and agencies across multiple workstreams
• Expert knowledge of AI tools to support the end-to-end research workflow
• Expert knowledge of UserTesting and SurveyMonkey for usability testing, survey design, and rapid feedback collection
• Strong leadership and enablement skills to equip non-researchers to conduct reliable, lean research
• Fluent in English (written and verbal)

The salary range for this position is $130,000 to $160,000 per year. Pay is dependent upon factors including skills, work experience, business needs, and market demands.

About the Role

Study.com is seeking a hands-on, execution-driven Senior Manager, Consumer Lifecycle Email & SMS Marketing to build and scale consumer customer journeys that drive new members, retention, and long-term value. This is a high-impact role where you'll personally own and execute lifecycle strategies across individual learner acquisition, onboarding, engagement, and win back—while embedding personalized AI-powered workflows into every stage of the learner experience.

You'll be the primary operator across email and SMS channels, managing contractors and leveraging AI tools to scale production, personalization, and campaign performance. You'll collaborate closely with Growth, Product, Content, Creative, and Data Science to power sustainable consumer SaaS growth.

This role is based in our Mountain View, CA office and is hybrid in office Mondays, Wednesdays, and Thursdays.

What You’ll Do

• Own and execute email and SMS marketing programs end-to-end—from strategy and segmentation through build, deployment, analysis, and iteration. This is a hands-on execution role, not a delegation role.
• Scale with AI and contractors: Leverage generative AI tools to accelerate copy creation, audience segmentation, personalization, and campaign ideation. Manage and direct external contractors to expand campaign output and maintain high execution quality across channels.
• Develop and execute a full-funnel consumer lifecycle marketing strategy that improves acquisition, reduces churn, and increases LTV across individual learner segments—from prospective students to active subscribers to lapsed members.
• Lead journey mapping and leverage AI tools to manage automated workflows based on individual user behavior, lifecycle stage, and predictive analytics to identify key friction points and opportunities.
• Implement robust A/B testing and optimization frameworks across lifecycle channels, with clear KPIs and cohort tracking.
• Partner with Product, BI, and Engineering to drive data-enriched lifecycle experiences—including event-based triggers, dynamic messaging, and cross-channel orchestration tailored to individual learner needs and motivations.
• Share performance results and strategic insights with leadership, developing KPIs and forecasts that align with broader marketing and business objectives.

 What You’ll Bring To The Role

• 6+ years of experience in lifecycle or retention marketing, with meaningful experience in B2C or consumer subscription products—ideally within a high-scale SaaS or subscription-based product.
• Expertise in consumer behavioral segmentation, event-based triggers, funnel design, and customer journey automation for individual end-users (not just account-level or enterprise workflows).
• Demonstrated fluency with AI tools (generative AI, automation platforms) to accelerate content production, personalization, and campaign operations.
• Strong track record across email, SMS, push, and in-product messaging—with deep knowledge of modern lifecycle platforms (e.g., Listrak).
• Proven ability to craft messaging that resonates with individual consumers at an emotional level—understanding the motivations, anxieties, and aspirations that drive enrollment and retention decisions.
• Analytical, AI-forward mindset with a strong bias for action and a get-it-done approach.

 Nice To Have

• Prior work in edtech, consumer SaaS, or mission-driven technology companies
  
  

The salary range for this position is $130,000 - $160,000 per year. Pay is dependent upon factors including skills, work experience, business needs, and market demands.