About StarRez 

StarRez, Inc. is the leading student housing and property management platform in the world.  Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds.  With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience.  Along with the recent combination of Adirondack Solutions and RMS, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to thrive!  

The Role 

As an Account Manager, you’ll serve as a trusted partner to our community of customers. Your mission is twofold: work alongside our internal teams to ensure customer happiness and success and drive growth by identifying upsell opportunities aligned to their needs. This role owns the full cycle of account growth from lead generation and product demonstration to deal closure with a strong emphasis on relationship-building, consultative selling, and customer success. 

You’ll collaborate closely with colleagues across Product, Professional Services, and Marketing, bringing insights from the field to influence strategy and outcomes. This is an excellent opportunity for a sales-oriented problem solver who thrives on making a measurable impact and building long-term partnerships. 

Role Specifics 

• Work Location: Remote (US) with a strong preference for candidates based in Central or Eastern Time Zones
• Travel: 50% (The percentage of travel is an estimation and may vary based on business needs.)  
• Compensation Structure: In addition to the base salary listed below, this role is eligible to earn commission-based bonuses. When meeting 100% of goals, the expected total annual compensation for this role is $135,000.
• Reporting Structure: Reports to the Manager, Sales. 

Application Deadline: This role will accept applications until May 22, 2026 at 5PM CDT, unless otherwise posted. 

What You Will Own 

• Drive growth within an assigned customer territory by identifying upsell opportunities, managing a healthy pipeline, and achieving revenue goals 
• Build trusted, long-term relationships with stakeholders across Higher Education and residential communities, understanding their unique goals and aligning StarRez solutions to their needs 
• Lead the full sales cycle from outbound prospecting and customized product demonstrations to proposal delivery, contract negotiation, and deal closure 
• Collaborate cross-functionally with product, services, and finance teams to scope solutions, manage licensing and invoicing, and support RFP/RFI responses 
• Represent the voice of the customer internally by sharing insights that shape product evolution, go-to-market strategy, and community engagement 
• Maintain accurate records of customer interactions, deal stages, and forecasts using Salesforce, Groove, Gong, and related sales tools 
• Serve as a consultative partner post-sale, ensuring smooth handoffs, supporting adoption, and identifying ongoing opportunities for customer success 

Required Qualifications 

• 5+ years of experience in a higher education housing leadership role  
• Experience utilizing StarRez (or similar) software to improve operations 

Preferred Qualifications 

• Bachelor’s degree 
• Proven success in a revenue-generating or quota-carrying role, including experience with outbound prospecting and full sales cycle management 
• Strong understanding of industry trends, the competitive landscape, and the evolving needs of the StarRez community  with the ability to translate that into strategic solution positioning 
• Demonstrated ability to build trusted relationships, influence stakeholders at all levels, and negotiate agreements 
• Experience partnering cross-functionally with internal teams to design and deliver effective customer solutions 

Reasons to join our Team: 

• Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years 
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members. 
• A supportive team environment with emphasis on learning and development opportunities 
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions. 
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. 
   

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to receive your application! 

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. 

Notice to external Recruiters and Recruitment Agencies: 

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. 

Role Specifics 

• Work Location: Remote (US) with a strong preference for candidates based in Central or Eastern Time Zones
• Travel: 50% (The percentage of travel is an estimation and may vary based on business needs.) 
• Reporting Structure: Reports to the Manager, Sales.  
• Compensation Structure: In addition to the base salary listed below, this role is eligible to earn commission-based bonuses. When meeting 100% of goals, the expected total annual compensation for this role is $135,000.

The Role 

StarRez is seeking an Account Manager to serve as a trusted partner to our community of EMEA customers.  You will work closely with universities, PBSA operators, and student accommodation providers to understand their operational and strategic priorities, and position tailored StarRez solutions that deliver measurable value.  

Your mission is twofold: work alongside our internal teams to ensure customer happiness and success and drive growth by identifying upsell opportunities aligned to their needs. This role owns the full cycle of account growth from lead generation and product demonstration to deal closure with a strong emphasis on relationship-building, consultative selling, and customer success.  

You’ll collaborate closely with colleagues across Customer Success, Product, Professional Services, Renewals, and Marketing, bringing insights from the field to influence strategy and outcomes. This is an excellent opportunity for a sales-oriented problem solver who thrives on making a measurable impact and building long-term partnerships 

You will own the full sales cycle within existing accounts, from identifying expansion opportunities and conducting in-depth needs analysis to leading product demonstrations, managing tender processes, and closing deals. Success in this role requires the ability to manage competing priorities, engage proactively with customers, and consistently deliver against revenue, customer engagement and data integrity targets. 

This role is ideal for a sales professional who thrives in a metrics-driven environment, enjoys managing complex sales cycles, and is motivated by building long-term, commercially impactful partnerships. 

Role Specifics 

• Work Location: Remote (UK) 
• Travel: Up to 50% (The percentage of travel is an estimation and may vary based on business needs.) 
• Reporting Structure: This role reports to the Manager, Sales. 

What You Will Own 

• Drive revenue growth within an assigned EMEA territory and customer portfolio by identifying upsell and expansion opportunities, managing pipeline, and consistently achieving or exceeding quota targets. 
• Lead complex, consultative sales cycles, including in-depth discovery, tailored product demonstrations, proposal development, negotiation, and deal closure 
• Build and maintain trusted relationships with stakeholders across universities, PBSA operators, and student accommodation providers, developing a deep understanding of their operational needs and commercial priorities 
• Conduct thorough needs analysis to uncover customer challenges and align StarRez solutions to deliver measurable operational and financial outcomes 
• Lead and support tender, RFP, and formal procurement processes, coordinating with internal stakeholders to deliver competitive, high-quality submissions 
• Manage and prioritise a high volume of customer interactions and requests, effectively triaging competing demands to focus on the most impactful opportunities 
• Collaborate cross-functionally with Product, Professional Services, Marketing, and Finance teams to scope solutions, support deal execution, and deliver seamless customer experiences 
• Represent the voice of the customer internally by sharing insights that inform product development, go-to-market strategy, and regional market positioning through StarRez Connect and industry events.  
• Maintain accurate pipeline, forecasting, and activity tracking using Salesforce, Gong, and related tools to generate data-driven insights and improve sales effectiveness 
• Drive customer engagement and solution adoption in a way that unlocks expansion opportunities and long-term account growth through onsite customer visits, industry event attendance and presentations.  

Required Qualifications 

You meet one of the following: 

• 3+ years of experience in a quota-carrying Account Executive or Account Management role, with a proven track record of meeting or exceeding revenue targets OR  
• 5+ years of experience in student accommodation, PBSA, higher education, or multi-family property management environments, with demonstrated experience influencing purchasing decisions or managing vendor relationships 

Additionally, you have: 

• Proven ability to operate in a metrics-driven sales environment, including pipeline management and quota attainment 
• Exceptional presentation and communication skills, effectively delivering clear, compelling messaging to both small stakeholder groups and large audiences across the EMEA region, with the ability to adapt style and content to diverse cultural and business contexts 
• Strong discovery and analytical skills, with the ability to deeply understand customer needs and translate them into tailored solutions 
• Excellent time management and prioritisation skills, with the ability to effectively triage multiple competing demands 
• Strong communication and relationship-building skills, with confidence engaging stakeholders across multiple levels and organisations 

Preferred Qualifications 

• Bachelor’s degree or equivalent experience 
• Experience using StarRez or similar student accommodation / property management software 
• Demonstrated success managing complex, multi-stakeholder sales cycles, particularly within EMEA markets 
• Experience selling into or working with universities, PBSA operators, or student accommodation providers 
• Strong understanding of procurement processes, tenders, and software licensing agreements 
• Additional language skills (e.g., German, Spanish, French, Italian, Portuguese) 

Reasons to join our Team:  

• Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years  
• A supportive team environment with emphasis on learning and development opportunities  
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.  
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.  

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!    

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.  

Notice to external Recruiters and Recruitment Agencies:  

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.