The Role 

StarRez is seeking a Services Solution Analyst to play a critical role in enabling successful customer implementations by ensuring delivery work is accurately scoped from the outset. You will partner closely with Sales, Customer Success, Product, and Services teams to define solution requirements, estimate effort, and support seamless project handovers. 

This role will be a great fit if you are both analytical and customer-facing, comfortable leading discovery conversations with prospects while translating business needs into clear, structured delivery plans. Your work directly impacts customer outcomes, project efficiency, and overall service quality. 

Role Specifics 

• Work Location: Remote (US) 
• Travel: 20-40% (The percentage of travel is an estimation and may vary based on business needs.) 
• Reporting Structure: This role reports to the Manager, Services Solutions. 

Application Deadline: This role will accept applications until May 21st, 2026 at 5PM CDT, unless otherwise posted.  

What You Will Own 

• Lead discovery and scoping conversations with prospective customers to define implementation and training requirements  
• Partner with Sales to accurately estimate delivery hours for core systems, modules, and custom solutions  
• Develop detailed handover documentation to ensure smooth transition from pre-sales to Services delivery  
• Scope Service & Success Package usage requests in collaboration with Customer Success Managers  
• Create proofs of concept and recommend solutions for complex or non-standard customer needs  
• Collaborate with Product, Partnerships, and Services to scope delivery for new features and integrations  
• Maintain and improve scoping accuracy by monitoring implementations and updating internal frameworks (e.g., hours matrix)  

Required Qualifications 

• Proficiency in StarRez or similar SaaS platforms (e.g. SIS, payments, integrations, SSO) OR 3+ years of experience working cross-functionally in a B2B SaaS customer-facing or delivery-focused environment  
• Strong ability to scope, estimate, and translate business requirements into actionable plans  
• Excellent stakeholder management skills, with the ability to build trust across internal teams and customers  
• Strong written and verbal communication skills  
• High attention to detail and ability to manage multiple priorities in a fast-paced environment  
• Self-motivated with strong ownership and accountability  

Preferred Qualifications 

• Experience with StarRez or similar software implementation, services delivery, or solutions consulting  
• Strong problem-solving and conflict resolution skills  

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!   

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. 

Notice to external Recruiters and Recruitment Agencies: 

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. 

The Role

The Manager, Professional Services is critical to the success of our customers and the company. It's important to show our customers a professional, well-refined process for bringing new software live in their environment. Training and ensuring the customer is comfortable using the system as quickly and easily as possible is key. To manage the installation, implementation, and training process for new customers based on a timeline mutually agreed upon. To manage and maintain strong relationship with customers, with every effort made to ensure they are satisfied, and open to discussing their experience with other prospects. To manage projects with current customers who are interested in acquiring additional software and/or professional services. To provide customers with Housing and Conference management subject matter expertise.

Role Specifics

• Work Location: US – Remote
• Travel: up to 30% [The percent of travel is an estimation, and it could vary up or down based on business needs throughout the year.]
• Reporting Structure: Director, Professional Services

Application Deadline: This role will accept applications until May 8th, 2026 at 5PM CDT, unless otherwise posted.

What You Will Own

• Supervision of 4-6 Project Managers and Project Consultants, providing overall support and leadership within the services team.
• Meet individually with PM's at least once a week to review projects and provide support to newer team members, and as needed with senior team members.
• Responsible for creating new hire training, along with the ongoing training for the Services Team.

• Monitor administrative tasks of the Services team to ensure consistency and accuracy, such as, logging hours, project plan updates, etc.
• Provide escalation support and back up for the Director of Professional Services.
• Join calls as needed to provide support to Project Managers when scoping custom specs.
• Assist with Project Assignment Process.
• Assistance with conducting Scope Review calls with new customers.
• Provide additional support for creation of specification documents.
• Running professional training sessions - Internal and External.
• Provide customers with subject matter and business process consultations.
• Understand customer requirements, translating them into refined and specification documents.
• Provide resolution to project, implementation or customer issues, following proper escalation procedures based on internal practices
• Create project documentation and procedures.
• Support customers to strategize and design the integration of StarRez software with other systems, and data mapping / data loading needs.
• Testing of products, custom tools or components.
• Create/update documentation for customers.
  
  

Required Qualifications

• Bachelor's Degree
• 2+ years of experience in Professional Services OR 2+ years of related leadership experience.

Preferred Qualifications

• 4+ years of Higher Education Housing Experience
• Strong judgment, issues management, and problem analysis techniques
• Demonstrated skills developing lasting "trusted partner" relationships based on proven delivery results
• Strong oral and written communications skills and must possess experience at presenting and leading meetings with senior staff
• Strong judgment, issues management, and problem analysis techniques
• Experience working in accounting and/or with accounting systems

• Experience using or implementing Student Information Systems such as: Oracle, PeopleSoft, SAP, Banner
• Excellent communication skills (including public speaking and written communication)
• Outstanding work ethic
• Self-motivated with superior time management skills
• Team oriented
• Utilize problem-solving techniques to manage escalations in a timely manner
• Flexibility to work with customers in different time zones (including internationally)
• Able to execute and focus in a fast-paced work environment
• Ability to multi-task competing priorities
• Proficient use of internal tools and compliance with company procedures

Reasons to join our Team:

• Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!  

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.