About the role:
Starburst Data is seeking a highly skilled and motivated and self starting individual to join our team as a Resident Solution Architect. In this role, you will be responsible for working closely with our customers to understand their business challenges and requirements, and then architecting and implementing solutions using Starburst products. In this role, you will also work closely with our partner ecosystem and will design and implement comprehensive training programs, ensuring partners are equipped to deliver top-tier solutions to clients. As a Resident Solution Architect, you will serve as a trusted advisor to our customers, helping them maximize the value of their data and achieve their business objectives.

As a Resident Solution Architect at Starburst you will: 

• Collaborate with customers to understand their business goals, data architecture, and technical requirements.
• Design end-to-end solutions that leverage Starburst products to address customer needs, including data access, analytics, and performance optimization.
• Develop architectural diagrams, technical specifications, and implementation plans for customer projects.
• Lead the implementation and deployment of Starburst solutions, working closely with customer teams and internal stakeholders.
• Learn in depth how the engine, connectors and integrations with 3rd party products work.
• Provide technical guidance and best practices to customers on using Starburst products effectively.
• Work with partners to train and upskill external personnel on Starburst Products for successful delivery.
• Collaborate with internal teams and external partners to create resources, best practices, application flow diagrams and internal processes that enhance partner delivery capabilities
• Troubleshoot and resolve technical issues that arise during the implementation and operation of Starburst solutions.
• Stay current on industry trends, emerging technologies, and best practices in data management and analytics.

Some of the things we look for:

• Bachelor's degree in Computer Science, Engineering, or a related field. Master's degree preferred.
• 8+ years of experience in a technical role, such as solution architect, data engineer, or software engineer.
• Deep understanding of data architecture principles, including data modeling, data integration, and data warehousing.
• Proficiency in SQL and experience with distributed query engines (e.g., Presto, Trino, Apache Spark).
• Strong problem-solving skills and the ability to think strategically about business challenges and technical solutions.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
• Experience with Linux OS, cloud platforms (e.g., AWS, Azure, Google Cloud), containerization technologies (e.g., Docker and Kubernetes) and programming/scripting (Java/Python/Bash) is a plus.
• Prior experience in client facing / consulting roles is highly desirable.
• Prior experience with open-source technologies and contributions to the open-source community are highly desirable.
• Prior experience with running technical training internally or externally is highly desirable.
• Familiarity with LLM-based data interaction patterns (e.g., natural
• language to SQL, retrieval-augmented generation) is a plus.
• Understanding of AI governance, data security, and risks associated
• with AI-generated queries and insights is a plus.

Ability to Travel: This role will require 25% in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer

Where could this role be based?

• Charlotte, NC

About the role

Starburst Solution Architects are responsible for the successful customer adoption of our products. In this customer-facing and highly technical role, you will work directly with our customers to ensure their overall success with Starburst’s product offering.  You will partner with field sales representatives to own the technical aspects of the sales cycle, customer evangelization, and qualification process, from discovery calls to closure. Responsibilities include demonstrations of Starburst capabilities, technical sales presentations, delivery of educational sessions and/or technical workshops, running proofs of value, providing guidance for migration from legacy platforms, and assistance with customers moving to production.  Solutions Architects are Starburst experts who will provide technical leadership, data management, and analytics experience and consultation.  

As a Senior Solution Architect at Starburst you will:

• Grow and retain accounts 
• Own the technical aspects of the sales cycle and work closely with sales representatives to drive customer projects to closure
• Shape prospect evaluation requirements, define success criteria, educate customers, and participate in the qualification process
• Define, scope, and execute customer proof of concept studies 
• Be an expert in our products and services
• Design and build demos, presentations, reference architectures, and custom integrations
• Perform overall system and SQL performance tuning and migrations from legacy systems
• Act as the consultant and expert on architecture, deployment, and design discussions  
• Act as the primary customer-facing technical resource during technology evaluations
• Act as the voice of the customer during internal product engineering discussions
• Collaborate with Engineering and Support teams for critical customer operational issues and questions
• Develop field best practices, how-to documents, and contribute to our internal knowledge base
• Ability to Travel: This role will require 25% in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events. Actual travel expectations may vary by role and business needs.

Some of the things we look for:

• Expertise or Experience in one or more of the following technical areas:
• Analytical and problem-solving skills
• ANSI SQL
• UNIX/Linux CLI interactions
• Data Warehouse usage and concepts
• Private/Public Cloud Deployments
• Big Data Technologies: Hadoop, distributed systems and storage
• Experience in customer-facing technical roles
• Experience in field sales/field consultant roles
• Strong presentation skills and an ability to respond dynamically to questions in real-time
• Excellent verbal and written communication skills
• Desire to work in a fast-paced startup environment with cutting-edge technologies

About the role

Starburst Data is seeking a highly skilled and experienced Technical Engagement Manager to join our dynamic team. In this role, you will be responsible for working closely with a few of our largest customers to understand their business challenges and requirements, architecting solutions using Starburst products and driving business outcomes across the customer journey, from initial engagement to successful adoption. As a Technical Engagement Manager, you will serve as a trusted advisor to our customers, helping them maximize the value of their data and achieve their business objectives.

As a Technical Engagement Manager at Starburst you will: 

• Establish trust and credibility by demonstrating Data & AI industry knowledge, understanding of the buyer's organization, and a track record of successful engagements.
• Build and nurture strong relationships with the champion, who serves as the internal advocate for the engagement within the customer organization.
• Offer support and guidance to the champion throughout the engagement process, helping them navigate internal processes and mobilize resources as needed.
• Proactively address concerns and objections raised by other stakeholders, leveraging insights from the champion and executive buyer to overcome obstacles and drive alignment.
• Solicit feedback from other stakeholders throughout the engagement process, incorporating their input to enhance service delivery and customer satisfaction.
• Collaborate with sales teams to understand customer needs and objectives to identify new use cases and/or adoption opportunities.
• Drive adoption of Starburst culminating in the Customer reaching its success criteria.
• Partner with internal teams, including architects, engineers, and project managers, to ensure successful delivery of services.
• Serve as one of the primary points of contact for customers throughout the engagement lifecycle.
• Monitor and report on key performance indicators (KPIs) to track the success of engagements.
• Drive continuous improvement in processes and methodologies to enhance customer satisfaction and project delivery efficiency.

Some of the things we look for:

• Bachelor's degree in business, technology, or a related field.
• Deep understanding of data architecture principles, including data modeling, data integration, and data warehousing.
• Proficiency in SQL and experience with distributed query engines (e.g., Presto, Trino, Apache Spark).
• Strong problem-solving skills and the ability to think strategically about business challenges and technical solutions.
• Proven track record of successfully managing customer engagements and delivering business outcomes.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes) is a plus.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

• Ability to Travel: This role will require 25% in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events. Actual travel expectations may vary by role and business needs.