About The Role:

Join the Retail Operations Team as an Associate Director, Brand Operations where you will serve as the vital link between brand strategy and operational excellence. You will be responsible for managing the day-to-day and back-end mechanics that allow the world’s most innovative brands to thrive across multiple commerce channels. Utilize Stackline’s proprietary data set to uncover opportunities as a trusted advisor to some of the biggest brands in the world.  

The Associate Director, Brand Operations will be responsible for operating clients’ supply chains, enabling multi-channel fulfilment while driving profitability. You will own the results of brands’ performances and be the subject matter expert for packaging, fulfillment and supply chain optimization. You will be expected to be the subject matter expert and incorporate new supply chain and fulfillment technologies that optimize brands’ performances across retailers. This individual will innovate and be part of creating the tools and systems that will help brands successfully operate their businesses. This is a hybrid role based in Seattle (4 days/week in office).

What You Will Do:

• Multi-Channel Fulfillment – manage and scale fulfillment strategies across various platforms to maximize logistical efficiencies and minimize cost.
• Sales Forecasting – analyze historical data and market trends while leveraging proprietary Stackline tools to create accurate demand forecasts, ensuring optimal inventory levels.
• Catalog Management - create, maintain and optimize product listings to ensure accuracy, compliance and discoverability across all retail platforms.
• Order Management – Oversee the end-to-end order generations, ensuring timely processing and coordination between brands, retailers and carriers.
• Multi-Channel Fulfillment – manage and scale fulfillment strategies across various platforms to maximize logistical efficiencies and minimize cost.
• Promotional Planning – partner with marketing teams to align operational readiness with promotional calendars, peak planning and new product launches.
• Defect Resolution – proactively monitor and identify operations defects, including shipping errors, listing suppressions and supply chain disruptions.

About The Role:

Join the Customer Strategy team as a Customer Strategy Manager and you will function as the backbone of our customer-facing team – building strong relationships with customers, understanding their objectives, and ensuring their continued success with our products and services. Our Customer Strategy Managers are driven to identify and share key insights with customers and help them realize full value from their relationship with Stackline. The ideal candidate will have experience in managing complex customer engagements, be extremely data-driven, and possess excellent communication and interpersonal skills. This is a hybrid role based in our Seattle or Minneapolis office (4 days/ week).

What You Will Do:

• Build strong relationships with customers to understand their goals, objectives, and challenges.
• Conduct regular business reviews with customers to share valuable insights, discuss their progress, address any concerns, and identify new opportunities.
• Deliver relevant and compelling insights to customers on a regular cadence.
• Develop and execute customer success plans to ensure the achievement of customer goals and objectives.
• Collaborate with cross-functional teams to identify opportunities to enhance customer experience and drive customer growth.
• Act as the voice of the customer within the organization, advocating for customer needs and requirements.
• Continuously monitor customer health and proactively identify and address any issues to ensure customer satisfaction and retention.

Who We Are Looking For:

• Bachelor’s degree in a relevant field.
• 4-5 years of experience in customer success or account management, preferably in a B2B SaaS environment, and/or 3+ years in a relevant customer-facing role such as those at a top management consulting or investment banking firm.
• Highly analytical, with experience analyzing customer data and providing insights to drive continued customer improvement.
• Strong proficiency with Excel to uncover insights and PowerPoint to organize and present findings with logical storytelling.
• Strong communication and interpersonal skills, with the ability to navigate complex customer engagements. Customers should be routinely shocked by how quickly you respond.
• High emotional intelligence, with the ability to build strong relationships and influence stakeholders at all levels of the organization.
• A true passion and motivation to delight customers, and treat each customer as if they were your only one.
• Ability to work in a fast-paced environment while maintaining focus on primary goals.
• Ability to think big, solve problems, and are detail oriented.
• Proficient in Microsoft Outlook, Excel, and PowerPoint.
• Ability to travel monthly to quarterly depending on your assigned client portfolio.

Benefits and Perks:

It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. We are open to Customer Strategy Managers (with a salary range of $90,000 - $120,000) and Senior Customer Strategy Managers (with a salary range of $120,000 - $140,000) role. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:

• Comprehensive medical, dental, and vision coverage that actually supports you — including HSA with company match and FSA options
• Fertility benefits to support your path to parenthood
• 401(k) with company match to help you plan ahead
• Company-paid life insurance
• 20 days of PTO + 9 company holidays to truly unplug
• Paid parental leave for all parents — because family matters
• Summer Fridays (log off at 3pm and enjoy it)
• Regular in-office social events including happy hours and catered lunches
• A thoughtfully stocked kitchen with healthy snacks and fresh fruit

About The Role:

Elevate your career by joining Stackline as we continue to blaze the trail in driving success across e-commerce! Do you find ways to immerse yourself in the world of digital advertising and are excited at the opportunity to make a profound impact on a client’s success? Then we want to talk to you!

At Stackline, we are seeking an energized and motivated individual to join our dynamic team that operates at the forefront of developing, delivering, and optimizing programmatic display campaigns for some of the most prominent brands in the world.

As a Senior Account Manager – Programmatic Retail Media Strategy, you'll be synthesizing vast amounts data and transforming them into easily understandable insights for both internal and external audiences! You will build lasting client relationships across all organizational levels while crafting and delivering comprehensive strategies and optimizing ROI that will revolutionize their e-commerce business.

This is a full-time position with a hybrid in-office policy (4 days/week in office) based in downtown Seattle, WA.

What You Will Do:

• Develop strategic programmatic display campaigns and activate on e-commerce platforms, such as Amazon DSP and The Trade Desk.
• Build data stories by synthesizing disparate datasets and analyses into easily understandable insights for both internal and external audiences.
• Cultivate relationships with individuals at prominent consumer brands across all organizational levels and departments, leveraging Stackline’s data to provide top-quality insights to key clients.
• Evangelize advertising strategies within brands’ overall e-commerce digital marketing as well as their broader marketing strategies.
• Streamline work of the broader team by developing and implementing processes.
• Partner with publishers and ad tech companies to stay ahead of industry trends, new product releases, and training opportunities.
• Contribute to company innovation and tools and implement to the division.
• Play an active role in team environment and development acting as a collaborator and mentor for Associate Account Managers and Account Managers.
• Identify and implement on opportunities to scale and/or automate existing service offerings.
• Steward client business by providing actionable, accurate, and timely analyses.
• Acquire in-depth knowledge of Stackline’s various software products as a subject matter expert (SME) for clients.

Who We Are Looking For:

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field. 
• 6+ years of relevant account management experience.  
• 6+ years of experience in display programmatic media.
• 8+ years of demonstrable experience using data analysis tools, such as Microsoft Excel, to draw insights, and Microsoft PowerPoint to create compelling and actionable stories.
• 1+ years direct management experience
• Demonstrated understanding of audience development, creative, and targeting strategies.
• Demonstrated clear and concise written and oral communication skills.  
• Strong sense of curiosity about new topics and challenges.
• Demonstrated ability to stay organized while prioritizing and managing workflows.  
• Demonstrated experience drawing insights from data to provide recommendations to clients on e-commerce strategy.  

Bonus Points If You Have:

• Demonstrated understanding of the Amazon Advertising ecosystem or other retail media. 
• Demonstrated ability to think big, work hard, and solve problems.  
• Experience working in a startup, retail, digital advertising, or e-commerce environment. 
• Experience working with SQL.  

About The Role:

The Associate Director owns the execution of strategic e-commerce initiatives and drives business growth for their portfolio of brands. This role will be responsible for establishing and nurturing trusted client relationships with prominent brands while collaborating with internal teams to launch advertising campaigns and design strategic growth plans. This role will identify emerging opportunities that lead to client both acquisition and expansion proposals. Focus will be on client satisfaction through overseeing digital advertising performance, examining ROI, and adhering to budget constraints. The Associate Director, Strategy & E-commerce Insights will actively contribute to company innovation, enhance operational efficiency, and serve as a trusted mentor to the team, advocating for the professional development of others.

About The Role:

As a Director, Strategy & E-commerce Insights, you will be responsible for leading a SaaS-fueled Professional Services team delivering data-driven e-commerce insights and hands-on digital advertising management across several retail media networks (RMNs).

This is a hybrid role (4 days/week in office) in our Downtown Seattle location.

Summary:

• Lead – Demonstrated ability to build client relationships, lead professional services project execution and drive teams to deliver results
• Coach – Ability to manage and develop teams, establish clear priorities, and mentor team member growth
• Operate – Demonstrated experience delivering services-related contracts, ensuring client satisfaction, achieving workflow efficiencies, and managing a P&L
• Grow – Ability to identify whitespace opportunities within Stackline’s services offering and clients’ scopes of work, lead contract renewals and upsells, and actively participate in RFPs for new business

What You Will Do:

• Build and manage a versatile team to deliver world-class e-commerce strategy and execution to drive clients’ businesses in the e-retailer space
• Craft and deliver pay-per-click (PPC) retail search advertising plans across several RMNs
• Proficiently analyze large datasets to identify category trends and insights to develop strategic plans that achieve client goals and initiatives
• Design, coordinate and implement critical path schedule with internal Stackline team as well as external client team to drive new product launches, advertising plans, growth plans, etc.
• Own and cultivate the client relationship (up to C-Level) to ensure all client needs are being met and exceeded where possible
• Identify emerging opportunities for Stackline to launch new business initiatives for both software and services
• Work with Sales team to assist in proposals to acquire new clients and expand existing client programs to incorporate latest organizational capabilities

Who We Are Looking For:

• 10+ years of relevant client services or account management experience
• 10+ years Microsoft Excel and data analytics experience
• 6+ years e-commerce retail experience
• 2+ years direct management experience of team of five or more
• Exceptional communication skills, both written and oral, demonstrated at the C-Suite level with Fortune 500 companies
• Demonstrated ability to stay organized while prioritizing and managing workflows

Bonus Points If You Have:

• Experience working in a startup, retail, digital advertising, or e-commerce environment

About The Role:

As a Director, Programmatic Retail Media Strategy, you will be responsible for executing and optimizing programmatic display campaigns, leveraging data to drive performance for leading global brands. In addition, you will lead and mentor a team of DSP specialists ensuring consistent campaign performance.

What You Will Do:

• Oversee critical client business leveraging programmatic advertising as their primary sales vehicle.
• Manage a team to develop, optimize, and oversee programmatic display campaigns on display platforms including Amazon DSP, Walmart Connect (DSS) and The Trade Desk (DSP).
• Own relationships with the business development team, leading display advertising efforts, including RFP responses, upselling, and managing contract renewals.
• Demonstrate mastery of P&L dynamics, overseeing revenue projections, ensuring team profitability, and promptly communicating any risks to leadership.
• Guide the development of strategic media plans with budget and key performance indicator (KPI) recommendations, emphasizing the integration of retail media with broader marketing initiatives.
• Cultivate and lead relationships with key stakeholders at consumer brands across all levels and departments.
• Direct a team to effectively manage client calls, steer project discussions, analyze business trends, and plan future initiatives in display advertising and programmatic, utilizing Stackline's data for insightful media applications.
• Coach a team to develop impactful reports that analyze media performance, incorporating insights on market share trends and competitive analysis.
• Develop and implement new processes and tools to optimize efficiency and effectiveness within the retail media team.
• Develop expertise in Stackline’s software products, serving as a subject matter expert (SME) for clients.

Who We Are Looking For:

• Bachelor’s degree.
• Strong demonstrated expertise in Amazon and Walmart retail media offerings.
• 10+ years of digital advertising experience, with a focus on 6+ years in display advertising and programmatic.
• Extensive experience using data analysis tools like Microsoft Excel and creating compelling presentations with Microsoft PowerPoint.
• 6+ years of client-facing experience.
• 4+ years of management experience.
• 2+ years of successful P&L management.
• Demonstrated understanding of audience development, creative, and targeting strategies.
• Exceptional communication skills, both written and oral, demonstrated at the C-Suite level with Fortune 500 companies

Bonus Points If You Have:

• Understanding of other retail media ecosystems, such as Target, Instacart, Criteo, etc.
• SQL experience.
• Experience in a startup, retail, digital advertising agency, or e-commerce environment.

About The Role:

As a Customer Strategy Lead, you will bring world-class insights to your clients to help them achieve their business goals with Stackline. Customer Strategy collaborates closely with other departments including Sales, Professional Services, Product, and Marketing to advocate for the customer and continuously enhance our products and customer experience. This is a hybrid role based in Seattle (4 days/week in office).

What You Will Do:

• Develop trusted relationships with client executives, ensuring strategic alignment across internal and external stakeholders.
• Own customer retention for your business; proactively manage renewal risk.
• Evangelize Stackline solutions by mastering our product portfolio and identifying upsell and product extension opportunities.
• Understand customers’ e-commerce goals, proficiencies, and shortcomings to position Stackline’s products and services to address their needs.
• Partner with our clients and ensure value realization from Stackline insights to ensure they are achieving their business objectives. 
• Gather valuable feedback from clients and act as a voice of the customer internally.
• Contribute to a positive working environment by training and mentoring CS team members and guiding strategic internal initiatives.
• Act as a resource and subject matter expert for team members, providing guidance on client success strategy and operations

Who We Are Looking For:

• Bachelor’s degree in a relevant field.
• 6+ years of experience with a focus on client engagement at a SaaS company, agency, consumer brand, or retailer.
• 4+ years of experience working in eCommerce (ideally at a brand, manufacturer, or retailer).
• 2+ years of people leadership experience.
• Proven experience in crafting stories and narratives through compelling data insights and thoughtful leadership content (in-person, on the phone, through email, and during web presentations).
• Passion for SaaS, technology, eCommerce, and customer service.
• High energy with the ability to successfully drive projects with minimal guidance.
• Positive attitude and strong collaborator in a fast-paced environment with organizational skills to effectively manage multiple projects.
• Passion for rolling up the sleeves and diving in both tactically and strategically.
• Strong analytical skills with demonstratable experience: using frameworks, data, and analytical tools to help structure the team’s thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems.
• Ability to work in a fast-paced environment while maintaining focus on primary goals.
• Experience selling/owning renewal and expansion conversations.
• Ability to think big, solve problems, and are detail oriented.
• Proficient in Microsoft Outlook, Excel, and PowerPoint.

Bonus Points If You Have:

• MBA degree
• A background with traditional and digital marketing, buying, and measurement.
• Experience working in a startup, retail, digital advertising, or eCommerce environment.

Benefits and Perks:

It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. This role is hiring at the Associate Director and Director levels. The pay range for this position located in Seattle is $140,000 - $160,000 per year for Associate Director and $160,000 - $180,000 per year for Director. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:

• Comprehensive medical, dental, and vision coverage that actually supports you — including HSA with company match and FSA options
• Fertility benefits to support your path to parenthood
• 401(k) with company match to help you plan ahead
• Company-paid life insurance
• 20 days of PTO + 9 company holidays to truly unplug
• Paid parental leave for all parents — because family matters
• Summer Fridays (log off at 3pm and enjoy it)
• Regular in-office social events including happy hours and catered lunches
• A thoughtfully stocked kitchen with healthy snacks and fresh fruit

About the Role:

Join us as a Data Analyst where you will step into a dynamic role that that makes a real impact for our clients. If you are passionate about uncovering hidden insights within complex data sets and transforming raw data into actionable knowledge, then we want to talk with you! In this role you will embark on an adventure that utilized your analytical prowess to decode data, identify trends, and help shape the future of Stackline. Apply today and help us on our quest to unlock the full potential of data while contributing to meaningful change! This is a hybrid role (4 days/week in office) and is based out of our Seattle, WA office.

What You Will Do:

• Conduct comprehensive dataset analyses across Stackline to extract insights, trends, and patterns utilizing mathematical, statistical, and probability methodologies.
• Build and maintain data pipelines and workflows to ensure data accuracy and consistency, while identifying and rectifying errors, inconsistencies, or missing information.
• Provide timely and precise responses to inquiries from both internal and external sources regarding datasets and models.
• Apply technical expertise to process complex datasets, establish quality control procedures, and derive actionable insights through analytics.
• Develop scalable processes for automating reports and visualizations to communicate findings effectively to stakeholders.
• Collaborate with cross-functional teams to understand data requirements and address specific product questions or challenges.
• Document data sources and processes for data analysis.

Who We Are Looking For:

• Bachelor’s degree in Mathematics, Physics, Computer Science, or other relevant technical field.
• 2+ years of direct industry work experience in one or more of the following areas: data science, data analytics, or data engineering.
• 2+ years of experience with statistics and probability, particularly their application in systems analysis and operations research.
• Demonstrated experience with Python and SQL.

Bonus Points If You Have:

• Prior experience using advanced statistical tools such as SciPy or sklearn.
• Prior experience with big data technologies such as Hadoop or Spark.
• Demonstrated experience designing and building innovative ideas, working closely with technical teams from concept generation through implementation.
• Experience working in a startup, retail, digital advertising, or e-commerce environment.

Benefits and Perks

It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. The pay range for this position in Seattle is $85,000 - $105,000 per year. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:

• Comprehensive medical, dental, and vision coverage that actually supports you — including HSA with company match and FSA options
• Fertility benefits to support your path to parenthood
• 401(k) with company match to help you plan ahead
• Company-paid life insurance
• 20 days of PTO + 9 company holidays to truly unplug
• Paid parental leave for all parents — because family matters
• Summer Fridays (log off at 3pm and enjoy it)
• Regular in-office social events including happy hours and catered lunches
• A thoughtfully stocked kitchen with healthy snacks and fresh fruit