Description

Sprout Social is looking to hire a Collections Specialist to the Finance team.

Why join Sprout’s Finance team?

As a member of Sprout’s finance team, you’ll help better position Sprout for future growth while maintaining compliance and integrity at the highest level. No matter your role, everyone on the team has the opportunity to be a part of creating best-in-class processes and practices that can scale with the organization. Our team is unique because we value transparency and direct ownership of responsibilities—meaning, you’ll always have our trust to help contribute to our overall goals and success as a department and organization.

What you’ll do

• Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions.
• Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution.
• Escalate complex collection or billing issues to Collections Management as needed.
• Complete vendor setup forms and manage onboarding in customer billing portals.
• Support daily cash application and investigate, resolve, or escalate discrepancies.
• Maintain accurate records and reporting on collections activity, account status, and cash applications.
• Provide regular updates on collections performance, risks, and account health.
• Follow established Collections team processes and ensure compliance with audit and internal standards.

What you’ll bring

We’re looking for someone who can quickly ramp and make an immediate impact on our collections process. Leveraging your experience in collections and your confidence in communicating with customers, you’ll play a key role in driving timely payments and strengthening customer relationships. You’ll take ownership of your day-to-day responsibilities while collaborating closely with cross-functional partners to ensure an efficient and effective collections cycle.

The minimum qualifications for this role include:

• 2+ years of collection and cash application experience with proven experience utilizing collections tools and strategies.
• 2+ years experience in a customer service or operational role, using several different software systems in tandem.
• Strong oral & written communication skills, plus the ability to summarize complex situations for understanding and alignment.
• Experience with Salesforce.
• Solid account reconciliation skills.

Preferred qualifications for this role include:

• Experience with Netsuite, Salesforce, Jira, Recurly, and similar software or specialized collections software (HighRadius, Tesorio).
• High attention to detail and accuracy.
• Strong problem-solving skills with the ability to identify issues and escalate or seek support to resolve them efficiently.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training and onboarding program alongside other new Sprout team members. In these sessions, you will gain a broad understanding of our products and how your role directly impacts the product, the overall organization, and our customers.
• Make a plan with your manager to set initial priorities, align on expectations for your role, and learn about Sprout’s collections and billing processes.
• Have a strong understanding of the Finance team’s goals and key objectives and how your work supports Sprout’s overall business objectives.
• Get to know your team and begin to build working relationships with co-workers and customers.

Within 3 months, you’ll start hitting your stride by:

• Reaching out to customers that are 60+ days past due.
• Applying payments and supporting daily cash reconciliation.
• Begin learning portal management.
• Build an understanding of the invoicing process and support invoice generation to help maintain an organized and timely cash collection process.

Within 6 months, you’ll be making a clear impact through:

• Supporting successful portal billing for customers.
• Assisting with collections on accounts that need additional attention.
• Building strong working relationships across Sprout teams and with customers.

Within 12 months, you’ll make this role your own by:

• Supporting billing portal management processes and helping maintain documentation.
• Maintaining collections on assigned accounts and contributing to overall cash collection goals.
• Becoming a reliable point of contact for collections-related questions within your scope.
• Continuously improving processes and ensuring accurate documentation.
• Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program 

We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program:

• Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
• Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
• Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
• Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
• Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
• Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
• Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
• Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
• Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
• Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.

*This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills.

Our current hiring range for this role: $52,000.00 – $65,000.00 annually. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact.

We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth potential available as you progress in your role.

We have two geographic pay zones in the United States:

Zone 1 (New York, California, Washington): $57,200.00 - $78,650.00 USD annually

Zone 2 (All other US states): $52,000.00 - $71,500.00 USD annually

These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). 

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. 

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

#LI-REMOTE

Description

Sprout Social empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and reporting functionality, customer care solutions, influencer marketing, connected workflows, business intelligence, and proprietary agentic AI. 

What you’ll do

• Ensure we build, scale, ship, and monitor our AI and Agent platforms reliably, leveraging technologies such as Java, Python, MySQL, OpenSearch, Redis, AWS, and Kubernetes.
• Integrate generative AI and agentic AI across Sprout’s existing ecosystem and infrastructure, helping define and build frameworks for platform AI enablement. 
• Build with AI and agentic AI in your own work, using tools such as Claude Code. 
• Influence and contribute to technical roadmaps by researching and prototyping emerging AI technologies, frameworks, and state of the art methods.
• Partner with product managers, designers, applied AI/ML scientists, and other engineers to define requirements and complete feature work.
• Uphold project quality and planning through meeting deadlines, breaking down work, and ensuring proper testing and monitoring.
• Contribute to the team’s growth through mentorship, knowledge sharing, and providing feedback on PRs and technical designs.

What you’ll bring

We’re looking for an experienced and impact oriented engineer to join our team in building great software. If you enjoy working on cutting edge and rapidly changing technology, thinking through secure system design, and want to accelerate building generative AI and Agentic AI features, we’d love to talk with you! 

The minimum qualifications for this role include:

• 4+ years of experience designing, developing, and supporting production-grade backend distributed systems or platform services at scale in languages such as Java or Python. 
• 3+ years of experience improving architectural patterns of large-scale software applications. 
• 1+ years of experience driving root-cause analysis and resolving complex architectural and performance bottlenecks across the entire stack. 

Preferred qualifications for this role include:

• 1+ years of experience architecting high-throughput, cost-optimized, and scalable systems that power AI-enabled features.
• 1+ years of experience implementing and leveraging LLM and agent orchestration frameworks (e.g., LangChain4j, LangGraph, CrewAI).

Bonus: 

• Experience designing and implementing secure, extensible java MCP architectures.
• Experience supporting server-driven UI, with the ability to contribute across both platform and web. 

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Completing Sprout’s New Hire training program alongside other new Sprout team members.
• Acclimating to the team's current Mission, Goals, and Objectives along with future product roadmaps.
• Deploying and making changes to our production systems.
• Collaborating regularly with the development team to deliver value to our users.
• Getting regular team feedback on your work through code reviews and pairing.
• Proactively monitoring the health of our services in production to ensure our customers always have a world-class experience
  
  

Within 3 months, you’ll start hitting your stride by:

• Learning, updating, and improving Sprout’s existing AI platform services and frameworks.
• Being the first line of defense against product outages and bugs while on support duty.
• Working with your dev team to come up with the MVPs of new features.
  
  

Within 6 months, you’ll be making a clear impact through:

• Being “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner.
• Collaborating with product managers, applied AI/ML scientists, and web-engineers to identify opportunities for improving the scalability, reliability, latency, and cost of Sprout’s AI systems. 
• Staying up to date with generative AI, agentic AI, and MCP related technologies and leveraging that knowledge to improve and influence our technical roadmap.
  
  

Within 12 months, you’ll make this role your own by:

• Shipping, and making it easier to ship and support, AI Agents and generative AI solutions at Sprout. 
• Owning cross-organizational projects and mentoring other engineers to help them grow.
• Surprising us! Use your unique ideas and abilities to change your team in beneficial ways.
  
  

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are:

• Zone 1 (New York, California, Washington): $164,200 - $220,00 USD annually
• Zone 2 (All other US states): $149,200 - $220,000 USD annually

The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. 

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

#LI-REMOTE