SPS-North America
ABOUT US
SPS is an award-winning employer of choice offering digital and transformation solutions that leverage Intelligent Automation in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Front Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Intelligent Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
VALUES: CLIENT FIRST, DELIVERING EXCELLENCE, INNOVATIVE THINKING
COMMITMENT TO DIVERSITY & INCLUSIVE HIRING
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Full-Time Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Part-Time Benefit Offerings: 401k w/ matching, Entertainment Discounts, & Paid Time Off (if eligible).
JOB POSTING STATEMENT
SPS posts all open jobs on its website. We do not send unsolicited checks to prospective applicants nor ask applicants to forward or return funds to us. Please be aware of possible scams if you receive an unsolicited outreach from SPS. Additionally, in accordance with certain state and local law, if a pay range is provided this amount is SPS's reasonable estimate for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills.
To view our privacy policy, click on the link below:
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Retail Supervisor (Top of the Rock - Rockefeller Center)
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#parttime #temporary
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business Hours: Monday–Sunday, 7:00AM–12:00AM
Lead Exceptional Retail Experiences at an Iconic NYC Destination
Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience.
To support peak season operations, we’re seeking engaging, customer-focused Retail Supervisors to support the day-to-day operations of our retail and gift shop environment. In this role, you’ll help lead the sales floor, support team performance, maintain visual merchandising standards, and ensure every guest interaction is welcoming, seamless, and memorable.
As a Retail Supervisor, you help drive sales performance, maintain operational standards, and create a welcoming retail environment in a fast-paced, high-traffic setting.
This seasonal opportunity provides valuable retail experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.
Why This Role Matters
This role helps ensure the retail operation runs smoothly while delivering the elevated level of service guests expect from Top of the Rock.
What You’ll Do
Guest Experience & Sales Support
- Assist guests with merchandise selection, purchases, and transaction support
- Deliver friendly, professional, and elevated customer service at all times
- Support sales goals and KPI targets through guest engagement and team collaboration
Team & Operational Support
- Help oversee daily retail operations and support overall team performance
- Lead by example while promoting a positive and collaborative work environment
- Support store opening, closing, and operational procedures
Merchandising & Inventory
- Maintain visually appealing displays, signage, and seasonal merchandising presentations
- Restock and organize merchandise to ensure the sales floor remains guest-ready
- Support inventory control, cycle counts, and loss prevention efforts
- Monitor inventory levels and communicate restocking needs to leadership
Retail Systems & Store Standards
- Operate POS systems and troubleshoot minor issues when necessary
- Maintain store presentation and operational standards
- Follow all company policies, procedures, and operational standards
What You Bring
- Strong leadership, communication, and customer service skills
- Ability to multitask and remain organized in a fast-paced environment
- Strong attention to detail and problem-solving abilities
- Effective communication and teamwork skills
- A proactive mindset with the ability to work independently when needed
- Previous retail, merchandising, or leadership experience preferred
Qualifications
- High School Diploma or equivalent required
- 1–2 years of retail, merchandising, or customer-facing experience preferred
- Previous supervisory or leadership experience is a plus
- Basic computer proficiency and ability to learn POS systems and retail technology
- Flexibility to work evenings, weekends, holidays, and peak business periods
- Professional appearance and adherence to company standards and policies
Physical Requirements
- Ability to lift, carry, or move merchandise and supplies up to 50 lbs. using appropriate equipment
- Ability to stand, walk, bend, kneel, and remain active for extended periods
- Ability to operate registers, computers, and other retail equipment
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Concierge Assocate
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SPS Global is seeking a polished and service-oriented Concierge to serve as the first point of contact for clients, guests, and vendors. This role is critical in delivering a professional, welcoming, and efficient front desk experience while maintaining the highest standards of customer service.
The ideal candidate is engaging, resourceful, and confident, with a strong ability to create positive first impressions and provide seamless support across front desk and office services functions.
Job Overview
As the first face of SPS offices, the Concierge plays a key role in shaping the workplace experience for all visitors and employees. This position ensures a high-quality lobby and front desk experience by providing prompt, courteous, and efficient service while maintaining a professional environment.
The Concierge supports both reception and office services functions, ensuring smooth day-to-day operations and a consistent 5-star service experience.
Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership
What You’ll Do
Reception & Guest Experience
- Greet guests, clients, and vendors in a professional and welcoming manner
- Check in visitors and create guest passes in accordance with security procedures
- Maintain a polished and organized front desk and lobby environment
- Assist clients with escorting guests as needed
Communication & Front Desk Operations
- Answer incoming calls and direct them to the appropriate departments
- Respond to inquiries with professionalism and efficiency
- Provide clear and helpful information to visitors and employees
Office Services Support
- Provide general office services support as needed
- Assist with administrative and workplace tasks to support daily operations
- Maintain a high level of service across all touchpoints
What We’re Looking For
Required
- High School Diploma or equivalent
- Strong customer service and communication skills
- Professional appearance and demeanor
- Ability to multitask and manage a fast-paced front desk environment
- Strong organizational and interpersonal skills
Preferred
- Experience in reception, concierge, hospitality, or customer-facing roles
- Experience working in a corporate or professional office environment
Competencies
- Customer-first mindset with a strong focus on service excellence
- Confident, engaging, and professional demeanor
- Strong verbal and written communication skills
- Resourcefulness and problem-solving ability
- Ability to remain calm and composed under pressure
- Attention to detail and organizational skills
Physical Requirements
- Ability to sit, stand, and walk for extended periods
- Manual dexterity for operating phones and office equipment
Travel:
None or negligible
What We Offer
Career Growth: Opportunities to expand into broader office services and workplace operations roles.
Learning & Development: A culture that supports continuous learning and professional growth.
We Recognize Talent: Recognition programs across all employee levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.
Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.
Disclaimer:
This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Client Services Associate
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Client Services Associate
📍 New York, NY 10007 | On-site
A hands-on, service-oriented role for someone who takes pride in keeping daily operations running smoothly.
Deliver seamless mail, office, and client support services while maintaining a professional and efficient workplace experience.
SPS Global is seeking a detail-oriented and service-driven Client Services Associate to support daily mailroom operations and office services. This role plays a key part in ensuring smooth business operations by managing mail distribution, shipping/receiving, office supply coordination, and providing front office support when needed.
You’ll help create a polished, organized, and client-focused environment through reliable service and strong attention to detail.
What You’ll Do:
This role combines mailroom operations, office support, and client service excellence.
- Mail & Shipping Operations
- Receive, sort, and log inbound mail and packages
- Manage outgoing mail and shipping transactions
- Distribute deliveries and notify employees upon receipt
- Serve as the point of contact for mail and package inquiries
- Handle shipping and receiving of materials and supplies
- Office & Facilities Support
- Maintain and replenish office supplies (e.g., paper, toner, pantry items)
- Ensure copy/print machines and multi-function devices are operational and stocked
- Submit work orders and assist with basic troubleshooting
- Support meeting and conference room setups
- Maintain cleanliness and organization of the Business Service Center
- Perform light maintenance and cleaning as needed
- Front Office & Client Service
- Provide 5-star customer service across all interactions
- Offer reception/concierge coverage when required
- Build strong relationships with employees and teams
- Maintain professionalism and composure in all interactions
- Team & Operational Support
- Assist with training back-up staff on procedures
- Proactively seek additional tasks during downtime
- Determine when additional support is needed for sensitive requests
What We’re Looking For:
Required
- High School Diploma or equivalent
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic PC skills, including Microsoft Office
- Ability to work independently and follow procedures
Preferred
- 1+ year of related experience
- Familiarity with mailroom, shipping/receiving, or office support functions
- Working knowledge of multi-function devices (MFDs)
Physical Demands:
- Ability to lift, carry, or move items up to 40 lbs frequently (up to 60 lbs on carts)
- Comfortable walking, standing, bending, kneeling, or sitting for extended periods
- Manual dexterity for operating office equipment (phones, printers, etc.)
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Host (Top of the Rock - Rockefeller Center)
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#parttime #temporary
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business Hours: Monday–Sunday, 7:00AM–12:00AM
Be the Energy Behind the Experience
Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience. To support peak season operations, we’re seeking professional, customer-focused Hosts who bring confidence, poise, and a strong service mindset to a fast-paced environment. As a Host, you are both the first impression and lasting memory of each visit — setting the tone, guiding the guest journey, and ensuring every interaction reflects the elevated standards of our iconic destination.
This seasonal opportunity provides valuable experience within a premier NYC attraction, with potential consideration for future opportunities based on performance and business needs.
Why This Role Matters
As a Host, you set the tone for the entire guest experience. Your energy, attentiveness, and professionalism ensure visitors from around the world leave with lasting memories of one of New York City’s most breathtaking landmarks, making your role essential to the attraction’s success and reputation.
What You’ll Do
- Meet, greet, and interact with guests in a professional, friendly, and welcoming manner
- Provide directions throughout the attraction to maintain smooth guest flow
- Share safety information and helpful insights about Top of the Rock, Rockefeller Center, and NYC
- Admit ticket holders using wireless admission terminals
- Load guests into elevators and manage traffic flow at high-visibility areas
- Identify and resolve guest flow challenges in partnership with leadership
- Actively listen and respond thoughtfully to guest inquiries
What You Bring
- Outgoing, enthusiastic personality with a genuine passion for guest service
- Consistent professionalism and polished demeanor
- A “can-do” attitude and solution-oriented mindset
- Strong communication skills in English (verbal and written)
- Team player mentality with a positive attitude
- Comfort working in changing climate conditions and high-altitude floors
- Flexibility to work varied shifts, including weekends, holidays, and overtime during peak seasons
Physical Requirements
- Walking and standing for a significant portion of the shift
- Ability to work throughout all areas of the attraction, including elevated floors
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Receptionist
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#Temporary
Job Title: Receptionist
Reports To: Client Services Leadership
About the Role
As our Receptionist, you are the first point of contact and the ultimate brand ambassador. You don’t just answer phones; you curate a 5-star guest experience. Whether you’re greeting a high-level executive, managing a global switchboard, or ensuring our conference rooms are "camera-ready," you are the glue that holds our professional environment together.
We are looking for a high-energy, polished professional who thrives on variety and takes pride in being the "go-to" person for both guests and employees.
What You’ll Do:
- Master of First Impressions: Greet all visitors with warmth, manage the digital guest log, and ensure security protocols (NDAs) are followed seamlessly.
- Communication Hub: Expertly route global calls and handle sensitive inquiries with absolute discretion and a "business-first" attitude.
- Access Control: Act as the gatekeeper for facility security, issuing badges and managing access cards with meticulous detail.
- Operational Ninja: You’re a team player who isn't afraid to jump in where needed. You’ll be cross-trained in Mail Services, Hospitality, and Facilities Support to keep the office running at peak performance.
- Event & Meeting Support: From ordering top-tier catering to setting up high-tech conference rooms, you ensure every meeting goes off without a hitch.
- Workspace Curator: Keep the reception, barista, and pantry areas looking pristine and fully stocked
Who You Are:
- Customer-Obsessed: You are driven by client satisfaction and have a "no task is too small" mentality.
- A Natural Professional: You possess a polished appearance, excellent English communication skills, and the ability to stay calm under pressure.
- Tech-Savvy: You’re comfortable with multi-line phone systems, PC/Mac environments, MS Office, and modern office tech (scanners/copiers).
- Detail-Oriented: You notice the small things—a dying plant in the lobby, a low toner alert, or an unreturned visitor badge—and you fix them before anyone else notices.
The Requirements
- Education: High School Diploma or equivalent required.
- Experience: 1–3 years of professional experience (Reception, Concierge, or High-end Retail/Hospitality strongly preferred).
- Physical Agility: This role keeps you moving! You should be comfortable walking, standing, and occasionally lifting up to 40 lbs.
- Reliability: You are punctual and ready to own your assigned work hours.
Why Join Our Team?
This is more than a front-desk job; it is an entry point into a career in Corporate Operations. We value cross-training, professional development, and a culture where your hard work is visible every single day.
Think you have the 5-star spark we’re looking for? Apply today!
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Client Service Associate
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We are seeking a reliable and detail-oriented Client Service Associate to join our team. The ideal candidate will be responsible for mailroom tasks, print production, restocking and maintaining inventory for office and pantry supplies, while providing support to ensure smooth office operations at both client locations. This role also offers opportunities to learn and develop additional office skills, including spreadsheet and document creation.
Key Responsibilities:
Mailroom Operations:
• Process outgoing shipments, including FedEx and other carriers.
• Assist with large mailings, shipments.
• Receive and distribute incoming mail and packages.
Print Requests/Fleet Management:
• Process print and reprographics requests.
• Check and submit service requests for all printers.
Pantry Maintenance:
• Conduct scheduled pantry sweeps.
• Restock pantry supplies.
• Monitor and order pantry supplies.
General Office Support:
• Assist with organizing office events and setups
• Lift and move boxes weighing up to 40 lbs safely.
• Collaborate with the onsite team to support day-to-day office operations.
Supply Management:
• Restock office supplies as needed.
• Maintain inventory records for office supplies.
• Advise office team when and what reordering /replenishment is required in a written format.
Requirements:
• Strong attention to detail and organizational skills
• Ability to lift and move boxes up to 40 lbs.
• Basic knowledge of shipping processes, particularly FedEx (preferred but not required).
• Willingness to learn, grow and participate in an open plan office environment. Open to learning and acquiring new skillsets in spreadsheet creation and document preparation.
• A positive attitude and ability to work both independently and contribute as part of a team.
Preferred Skills:
• Familiarity with basic office software, including Excel and Word.
• Previous experience in inventory management, print production, or mailroom operations.
• Good organizational skills, comfortable with paperwork, recording keeping, note taking .
Work Environment:
• This role involves physical tasks such as lifting and moving boxes and organizing supplies.
• Office-based position with a focus on hands-on tasks.
• Respectful and comfortable working with all levels of management and support staff.
• Comfortable and amenable to juggling a variety of tasks , shifting priorities but remaining on track and finishing EOD goals and tasks.
• Responsible ,dependable and cognizant that a team effort is a group effort . Innate willingness to pitch in and assist where called up and work with different departments and personnel in addition to onsite team.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Receptionist
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Job Title: Receptionist
Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview:
The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to, mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience.
Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.
Role & Responsibilities:
- Guest Experience – Register guests with building security; Provides a gracious arrival experience for all colleagues and guests, ensuring they feel welcome and their needs are taken care of; handles all guests with the highest level of hospitality and professionalism; Delivers world-class experiences that will leave a lasting, positive first impression
- Hospitality - Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
- Meeting management – Ensure schedule conflicts are resolved in a timely fashion; Troubleshoot and execute problem-solving techniques; Coordinate and serve as a partner to the Administrative Assistants to ensure all guests and meetings are handled professionally and according to specific instructions
- Meeting support – Coordinate meeting catering, assist with employee lunch orders, set up china and flatware, and other in-room services, ensure AV is appropriately working, ensure rooms are stocked with supplies, fully organize rooms/chairs before and after meetings
- Facilities - Report maintenance needs for resolution and assist with coordination of work, as needed; Escalate maintenance emergencies; Follow through to ensure prioritization and resolution; Address any pantry needs with on-site pantry attendant; Address any cleaning needs/support with the on-site day matron
- Administrative – Promptly and professionally answer the main company line and ensure calls and messages are directed appropriately; Assist with reporting and other projects/tasks as assigned
- Cross-train floater coverage for backup support
Qualifications:
- Bachelor’s degree
- 2 years professional experience, preferably in a mid to large-sized organization
- Proven track record of providing stellar support, strong sense of customer service
- Highly professional and positive presence and demeanor
- Dependable and punctual
- Microsoft Office Applications
- Schedule flexibility
- Ability to exercise discretion and independent judgement
- Attention to detail and accuracy
- Maintain composure under pressure
- Maintain confidentiality related to business matters
- Demonstrates ability to connect, collaborate and communicate effectively
- Performance mindset – both “do” job and “improve” job
Physical Demands:
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
- Ability to lift or move 40 lbs. or greater frequently.
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Executive Receptionist
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#temporary
SPS Global is seeking a polished and service-oriented Executive Receptionist to manage front office operations while supporting hospitality and workplace services. This multi-faceted role ensures a professional and welcoming environment for employees, clients, and visitors while maintaining high standards of workplace presentation and operational efficiency.
The ideal candidate is highly organized, detail-oriented, and committed to delivering a 5-star customer experience across reception, hospitality, and office support services.
Job Overview
The Executive Receptionist provides exceptional service by managing front office operations while supporting hospitality functions across the workplace. Responsibilities include greeting visitors, answering inbound calls, coordinating meeting room logistics, and ensuring the proper setup and presentation of food and beverages for meetings, conferences, and corporate events.
In addition to reception duties, this role supports mail and office services operations and assists with general facilities tasks to ensure a seamless and professional workplace experience.
Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership
What You’ll Do
Reception & Concierge Services
-
Provide 5-star customer service to employees, visitors, and clients
-
Answer incoming telephone calls and route callers to the appropriate department
-
Greet visitors, log them into the visitor system, and ensure NDA compliance
-
Activate temporary employee badges and manage access cards
-
Escalate security concerns when necessary
-
Maintain a clean, professional, and organized reception area
-
Train backup personnel on reception procedures and policies
Hospitality & Workplace Experience
-
Stock and maintain food and beverage areas including pantry, barista stations, kitchens, and conference rooms
-
Assist with meeting room setups and breakdowns for onsite meetings and events
-
Coordinate catering and hospitality support for meetings and conferences
-
Maintain cleanliness and presentation standards across hospitality areas
Mail & Office Services Support
-
Sort and distribute mail and packages
-
Receive and track inbound deliveries and notify employees
-
Provide backup support for mail and office services operations
-
Monitor office supplies and replenish inventory as needed
Administrative & Operational Support
-
Schedule meeting rooms and assist with administrative tasks
-
Perform light facilities support such as organizing workspaces and minor maintenance tasks
-
Proactively identify additional tasks during downtime
-
Build professional relationships with employees, clients, and internal teams
What We’re Looking For
Required
-
High School Diploma or equivalent
-
1–3 years of experience in reception, concierge, hospitality, or administrative roles
-
Strong verbal and written communication skills
-
Proficiency with Microsoft Office Suite and ability to learn workplace technology systems
-
Strong organizational and time-management skills
-
Ability to multitask and prioritize responsibilities efficiently
-
Professional appearance and adherence to company policies
Preferred
-
Experience working in a corporate office or workplace services environment
-
Experience supporting hospitality or meeting coordination
Competencies
-
Client-focused with commitment to 5-star service delivery
-
Strong integrity and professional business ethics
-
Excellent verbal and written communication skills
-
Strong organizational skills with attention to detail
-
Ability to maintain confidentiality and handle sensitive information
-
Results-driven with strong time management and prioritization skills
-
Adaptable and capable of managing multiple responsibilities simultaneously
-
Collaborative team player with strong interpersonal skills
-
Proactive mindset with ability to work independently
Physical Requirements
-
Ability to lift or move packages up to 40 lbs.
-
Ability to walk, bend, kneel, stand, or sit for extended periods
-
Manual dexterity for operating office equipment such as phones, copiers, and scanners
-
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and focus adjustment
-
Ability to work on a computer for extended periods
Travel:
None or negligible
What We Offer
Career Growth: Opportunities to expand expertise across reception, hospitality, and workplace services.
Learning & Development: A culture that supports continuous learning and professional development.
We Recognize Talent: Recognition programs available across all employee levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.
Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.
Disclaimer:
This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Client Service Manager
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Job Description: Client Service Manager
We are seeking a proactive and leadership-oriented Client Service Manager to oversee office operations across our client locations. The ideal candidate will not only manage day-to-day mailroom, print production, and inventory workflows but also lead the onsite team, optimize operational processes, and ensure a high standard of service delivery. This role is perfect for a hands-on leader who enjoys balancing physical logistics with administrative oversight and team development.
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Key Responsibilities
Leadership & Site Management:
* Team Oversight: Lead and mentor Client Service Associates, ensuring all daily tasks are completed accurately and on schedule.
* Operational Continuity: Manage scheduling and staffing; must be willing to train staff at both locations and provide coverage/oversight as needed.
* Environment: Maintain a professional presence in an open-plan office; must be comfortable working in proximity to animals (dogs and cats).
Logistics & Mailroom Operations:
* Workflow Management: Oversee the processing of all outgoing shipments (FedEx/other carriers) and large-scale bulk mailings.
* Infrastructure: Supervise the receipt and distribution of mail; ensure the safe and efficient use of equipment, including Power Pallet Jacks.
* Strategic Logistics: Coordinate bulk deliveries and streamline distribution routes between client sites.
Print & Fleet Management:
* Quality Control: Manage the queue for print and reprographics requests, ensuring high-quality output and timely delivery.
* Maintenance: Act as the primary point of contact for printer fleet service requests, monitoring uptime and vendor performance.
Inventory & Supply Strategy:
* Pantry & Office Supplies: Oversee scheduled pantry sweeps and restocking protocols.
* Procurement: Manage inventory records and formalize the reordering process.
* Reporting: Provide written replenishment reports and budget recommendations to the executive team.
General Office Support:
* Event Coordination: Lead the setup and organization of office events and furniture reconfigurations.
* Physical Requirements: Safely lift and move boxes weighing up to 40 lbs and train staff on proper lifting techniques.
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Requirements
* Experience: Previous experience in inventory management, print production, or mailroom operations, preferably in a supervisory capacity.
* Technical Proficiency: Strong skills in Microsoft Excel and Word for spreadsheet creation, document preparation, and data tracking.
* Communication: Excellent written and verbal communication skills for reporting and collaborating with all levels of management.
* Physical Capability: Ability to lift and move up to 40 lbs and remain active throughout the workday.
* Adaptability: Proven ability to juggle shifting priorities, manage multiple departments, and ensure the team meets all End-of-Day (EOD) goals.
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Preferred Skills & Attributes
* Problem Solver: An innate ability to identify bottlenecks in office operations and implement solutions.
* Detail-Oriented: A high level of precision in record-keeping, note-taking, and paperwork management.
* Collaborative Leader: A "lead-by-example" attitude—willing to pitch in on hands-on tasks while maintaining a high-level view of site operations.
* Reliability: A dependable professional who understands that team success is a collective effort.
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Work Environment
* Hands-on Leadership: This is an office-based role that balances administrative management with physical tasks and on-the-floor supervision.
* Professionalism: Must be comfortable and respectful when interfacing with executive leadership and diverse support staff.
* Growth-Minded: Open to acquiring new skillsets and evolving the role as the client’s needs expand.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Overnight Events Manager
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Overnight Events Operations Manager
Position Summary
The Overnight Events Operations Manager oversees all overnight event operations to ensure a seamless, safe, and high-quality guest experience. This role leads overnight teams, manages event logistics, and upholds operational standards while maintaining a strong focus on client satisfaction, service delivery, and staff performance.
Key Responsibilities
Operations Management
- Oversee all overnight event activities from setup through breakdown
- Ensure events meet client expectations, timelines, and company standards
- Monitor guest flow, staffing levels, and operational efficiency in real time
- Troubleshoot operational issues quickly and professionally
Team Leadership
- Lead and oversee the overnight support staff
- Conduct pre-shift briefings and post-event debriefs
- Ensure proper staffing levels and deployment based on event requirements
- Foster a positive, accountable, and inclusive team culture
Client & Stakeholder Communication
- Serve as the primary overnight point of contact for clients and internal partners
- Communicate effectively with event planners, security, facilities, and vendors
- Address and resolve client concerns promptly
Compliance & Safety
- Ensure adherence to all safety protocols and emergency procedures
- Maintain compliance with company policies and labor regulations
- Monitor incident reports and escalate issues as needed
Logistics & Coordination
- Oversee event setup, equipment use, and breakdown (tables, chairs, linens, etc.)
- Coordinate with facilities, cleaning, and security teams
- Ensure all spaces are properly prepared and restored post-event
Reporting & Documentation
- Complete nightly reports including staffing, incidents, and event outcomes
- Document any performance concerns
- Provide feedback and recommendations for continuous improvement
Qualifications
- 3–5+ years of experience in event operations, hospitality, or venue management
- Prior leadership or supervisory experience required
- Strong problem-solving and decision-making skills
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to work overnight shifts, weekends, and holidays
Preferred Qualifications
- Experience in large-scale venues, attractions, or corporate event settings
- Knowledge of scheduling and labor-compliance best practices
- Bilingual skills a plus
- Ability to lift, stand for long periods, bend, push, and pull
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Facility Services Associate
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Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: Monday–Friday | 7:00 AM – 4:00 PM
Keep the Workplace Running Seamlessly
If you’re hands-on, proactive, and take pride in maintaining a safe and fully functional workplace, this role is for you. As a Facility Services Associate, you are responsible for ensuring daily operations run smoothly—from facility checks and maintenance to vendor coordination and emergency response.
Why This Role Matters
This role is critical to maintaining a safe, efficient, and fully operational workplace. Your ability to anticipate issues, respond quickly, and keep systems running ensures minimal disruption and a consistently high standard of workplace experience.
What You’ll Do
Daily Operations & Facility Oversight
- Open and inspect all floors daily, ensuring all areas are operational and in order
- Complete and submit daily facilities checklists, including pantry and equipment checks
- Take immediate action on any issues—resolving internally or escalating to vendors
Maintenance & Repairs
- Perform light maintenance tasks, including:
- Electrical (bulbs, outlets, switches)
- Plumbing (filters, toilets, faucets, dispensers)
- Locksmith support (door access, minor repairs, key coordination)
- Install and remove furniture, whiteboard films, and wall-mounted TVs as needed
Building Systems & Equipment Management
- Monitor and maintain CCTV systems (daily checks and weekly recording reviews)
- Adjust temperature via BMS and coordinate with engineering/vendors for unresolved issues
- Support preventive maintenance of critical systems, including HVAC, generators, UPS, and fire suppression systems
- Conduct engineering rounds and document required readings when needed
Vendor & Project Coordination
- Coordinate and supervise vendors onsite to ensure quality and compliance
- Obtain pricing and support execution of repairs, maintenance, and facility projects
- Partner with Facilities leadership on small to large-scale initiatives
Workplace & Support Services
- Oversee daytime cleaning crew and ensure service standards are met
- Provide mailroom and general operational support as needed
- Maintain compliance with building policies (COI, access, regulations)
Safety & Emergency Response
- Serve as Fire Guard when required
- Perform monthly fire extinguisher inspections
- Act as a key contact for emergency situations, including 24/7 response when needed
- Coordinate with monitoring systems and respond onsite when critical alerts arise
What You Bring
- Strong communication and interpersonal skills
- Ability to work independently and collaboratively
- Hands-on experience with basic maintenance and facilities operations
- Proactive mindset with strong problem-solving ability
- Comfortable working in a fast-paced, operational environment
Qualifications
- High school diploma or equivalent required
- Prior experience in facilities, maintenance, or building operations preferred
- Familiarity with building systems (HVAC, electrical, plumbing) is a plus
- Ability to manage vendors and multiple tasks simultaneously
Physical Requirements
- Ability to lift, carry, or move items up to 40–60 lbs.
- Ability to stand, walk, bend, and perform physical tasks throughout the day
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Administrative Expense Clerk
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Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Make an Impact Behind the Scenes
Are you detail-driven, service-oriented, and confident managing financial processes with precision? We’re looking for a proactive Administrative Expense Clerk who thrives in a fast-paced, professional environment and takes pride in delivering exceptional service.
In this role, you’ll be the engine behind accurate expense management and seamless office operations — ensuring invoices are processed, payments are timely, travel is flawlessly coordinated, and internal teams receive best-in-class support. If you enjoy balancing numbers with customer service and organization with adaptability, this opportunity is for you.
What You'll Do
Finance and Expense Operations
- Prepare, track, and reconcile expense reports and reimbursements in compliance with company policies
- Process check requests and accurately code, review, and verify vendor invoices
- Maintain and update vendor account records with precision
- Track and record purchase orders and ensure timely payment processing
Travel and Reporting Support
- Coordinate complex domestic and international travel arrangements in accordance with firm guidelines
- Conduct research and generate reports using internal systems and online tools
Administrative and Office Support
- Provide comprehensive administrative support, including document management and correspondence
- Communicate schedule updates (absences, time-off, coverage changes) as required
- Offer front-of-office (reception/concierge) or back-of-office (mail services) coverage when needed
Client and Team Experience
- Deliver consistent 5-star customer service across all forms of communication
- Build strong internal relationships and maintain discretion with sensitive matters
- Assist with cross-training and support backup staff as needed
What You Bring
- Strong written and verbal communication skills with a polished, professional demeanor
- Advanced organizational skills and the ability to manage multiple priorities independently
- Solid numerical aptitude and comfort working with financial documentation
- Proficiency in Microsoft Office Suite
- Calm, adaptable approach in fast-paced or high-demand environments
- Commitment to confidentiality and operational excellence
Qualifications
- High school diploma or equivalent required
- 2+ years of experience in expense processing, financial administration, or related office support preferred
- Demonstrated ability to learn new systems and follow compliance guidelines
Physical Requirements
- Ability to lift or move items up to 40–60 lbs. (with wheeled carts when applicable)
- Ability to sit, stand, or walk for extended periods and operate standard office equipment
Why This Role Matters
This position plays a critical role in maintaining financial accuracy, operational efficiency, and an exceptional internal client experience. Your attention to detail and service mindset directly contribute to the professionalism and success of the organization.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Client Service Associate
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Client Services Associate
Location: New York, NY 10020
Schedule: Mon - Fri 8:00 am - 4:30 pm
Employment Type: Full-time | Onsite
We’re hiring!
If you’re a people‑focused, detail‑oriented professional who enjoys keeping an office running smoothly, this role is for you. We’re seeking a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors.
⭐ About the Role
As a Client Services Associate, you’ll be the heartbeat of our workplace experience. You’ll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage.
This position is ideal for someone who excels in a fast‑paced environment, loves helping others, and takes pride in maintaining a polished, organized workspace.
🛠️ What You’ll Do
Mailroom Operations
- Receive, sort, and distribute all inbound mail and packages
- Process outbound mail, shipments, and tracking documentation
- Maintain accurate chain‑of‑custody records
- Notify employees of incoming deliveries and coordinate pickup
Warehouse & Logistics
- Perform shipping and receiving tasks for supplies, materials, and equipment
- Verify packing slips, inspect shipments, and report discrepancies
- Organize and maintain warehouse areas for cleanliness and efficiency
- Load/unload items using proper safety techniques
Office Operations
- Monitor and restock office supplies
- Ensure printers/MFDs are functional and stocked
- Keep the Business Service Center neat and organized
- Submit and follow up on work orders
Inventory & Supplies
- Monitor stock levels of office and warehouse supplies
- Replenish inventory and support ordering when needed
- Keep storage areas neat and labeled for easy access
Hospitality & Facilities Support
- Set up meeting and conference rooms
- Support pantry, barista, or kitchen areas
- Perform light cleaning and maintenance tasks
- Assist with internal office moves
Reception & Customer Support
- Provide backup front desk/reception coverage
- Deliver friendly, professional service to employees and guests
- Handle sensitive or urgent requests with discretion
🎯 What You Bring
- High School Diploma or equivalent
- 1+ year of experience in customer service, office support, or similar preferred
- Strong communication and multitasking skills
- A proactive, solutions‑oriented mindset
- Comfort learning new systems and processes
- Professional appearance and demeanor
💪 Physical Requirements
- Ability to lift/move 40–60 lbs
- Frequent walking, bending, standing, and light manual activity
- Ability to operate common office equipment
🌟 Why You’ll Love Working With Us
- Supportive team culture
- Opportunities to learn and grow
- A role with high visibility and daily impact
- A chance to be the go‑to person who keeps everything running smoothly
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Facility Services Associate
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🌟 Facilities Services Associate
Location: New York, NY 10001
Schedule: Mon - Fri 12:30 pm - 9:30 pm
Employment Type: Full-time | Onsite
We’re looking for a reliable, energetic Facilities Services Associate to join our team! If you enjoy hands-on work, take pride in keeping spaces clean and functional, and thrive in a service-oriented environment, this role is for you.
As a key member of our facilities team, you will support daily office operations, provide exceptional customer service to employees and clients, and help maintain a safe, clean, and efficient workplace.
🛠️ What You’ll Do
Facilities & Office Support
- Maintain cleanliness and organization in offices, kitchens, pantries, restrooms, and conference rooms
- Set up conference rooms and support company events
- Restock kitchen supplies, pantry items, and copy/printer areas
- Assist with office moves, basic furniture handling, and equipment inventory
- Perform simple repairs; report more complex issues to the Facilities Manager
Mailroom & Package Handling
- Receive, scan, sort, log, and distribute incoming mail and packages
- Prepare and process outgoing mail
- Deliver packages throughout the office and maintain accurate tracking records
- Operate postage and mail-handling equipment
Fitness Center Support
- Provide coverage in the fitness center as needed
- Restock towels, clothing, and toiletries
- Maintain cleanliness of locker rooms, showers, and restrooms
Front Desk & Business Center Assistance
- Answer phones and support clients at the front desk when needed
- Assist with copy/print tasks and conference room setup
- Serve as backup to reception staff
✔️ What You Bring
- 1+ year experience in facilities, office services, mailroom, retail, hospitality, or a similar role
- Strong communication skills and a customer-first mindset
- Ability to work both independently and as part of a team
- Tech comfort: handheld scanners, email, Word/Adobe, messaging tools (Teams/Slack/Google)
- Professional, positive, and reliable attitude
- Willingness to learn new equipment and maintenance skills (burnishers, auto scrubbers, etc.)
💪 Physical Requirements
- Ability to stand for long periods
- Ability to lift 40–50 lbs regularly and push/pull carts up to 60 lbs
- Capability to bend, kneel, walk, and perform hands-on tasks
- Manual dexterity for office equipment (phones, copiers, binding tools, etc.)
📌 Additional Details
- Training provided for all responsibilities
- Duties may change based on business needs
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Client Manager
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Job Title: Client Manager
Reports To: Client Director, Managing Vice President, or equivalent senior leadership
Position Summary
The Client Manager (CM) is a high-visibility operational leader responsible for driving service excellence, staff performance, and client satisfaction across multiple locations within an assigned territory. ⭐
Dedicated to a specific client, the CM oversees multi-level teams, ensures adherence to Service Level Agreements (SLAs), and partners closely with Operations, Finance, HR, and executive stakeholders to deliver seamless, high-quality workplace services.
From operational oversight to financial stewardship, the CM is accountable for meeting SLAs, optimizing performance, managing P&L elements, strengthening client relationships, and cultivating a high-engagement employee culture. 🚀
Core Responsibilities
Service Delivery & Operations Leadership ⚙️
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Ensure excellence in service delivery across all assigned sites.
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Own the intake, delegation, execution, and completion of all client requests.
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Guarantee all client and organizational deadlines are achieved without exception.
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Manage staffing, resources, and technology effectively across all sites.
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Ensure SLA coverage, floaters, and staffing partnership with HR.
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Maintain a safe, compliant, high-performing work environment.
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Document and escalate incidents promptly.
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Conduct regular site visits to enforce operational compliance.
Financial & Performance Management 💼
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Support leadership in maintaining P&Ls at or above proforma targets.
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Oversee payroll, billing, and A/R execution with precision.
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Lead monthly budget forecasting and financial review.
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Identify opportunities for year-over-year growth.
-
Optimize profitability, hours, and gross margin.
Client Relationship & Engagement 🤝
-
Maintain high levels of client satisfaction (CSI).
-
Lead monthly and quarterly client business reviews.
-
Serve as a trusted advisor to client leadership.
-
Drive employee engagement to sustain or improve ESI scores.
-
Champion the SPS Governance Model for proactive client satisfaction.
Talent Leadership & Workforce Development 👥
-
Lead and develop multi-level teams across locations.
-
Set expectations, clarify workflow, and resolve operational issues.
-
Conduct performance evaluations and maintain employee documentation.
-
Reduce turnover through coaching and recognition strategies.
-
Cross-train teams to build capability and bench strength.
Operational Excellence & Compliance 🔐
-
Enforce policies, KPIs, and SLAs with discipline.
-
Manage vendor partnerships to ensure contract compliance.
-
Standardize reporting, metrics, and procedures.
-
Resolve site and client issues swiftly and professionally.
-
Lead special projects and operational improvements.
-
Serve as resource for OSHA, EEOC, and compliance matters.
Workplace Experience Leadership 🎉🏢
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Design and deliver innovative workplace experience strategies.
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Curate impactful experiences that promote well-being and engagement.
-
Collaborate with catering/food services and service-line partners on events.
-
Measure event ROI and produce monthly workplace experience reports.
-
Oversee Workplace Experience Coordinators including hiring, training, and performance.
Communication & Business Partnership
-
Maintain consistent communication with SPS and client leadership.
-
Support business development initiatives as needed.
-
Coordinate travel for team members according to policy.
Competencies 💡
-
Strong analytical and metric-driven decision-making
-
Client-obsessed mindset
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High integrity and ethical judgment
-
Exceptional communication and presentation skills
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Professional presence and service excellence
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Strong organizational discipline
-
Emotional intelligence and conflict de-escalation
-
Strategic and creative problem-solving
-
Ability to manage multiple priorities
-
Talent leadership and coaching ability
-
Experience-driven mindset with focus on innovation
-
Data interpretation and performance insight skills
Qualifications 🎓
-
High School Diploma required; Bachelor's Degree preferred
-
7–10+ years in relationship management and operational leadership
-
Multi-site management experience strongly preferred
-
Program/Project Management experience a plus
-
Proven ability to coach and develop frontline managers
-
Comfort interacting with C-suite leaders
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High proficiency in business technology
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Industry-related experience preferred
-
Strong ethics, professionalism, and client-driven mindset
Physical Requirements 💪
-
Lift/move 40+ lbs regularly
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Push carts up to 60 lbs capacity
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Walk, bend, kneel, stand, or sit for extended periods
-
Operate office machinery
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Speak while inputting data
-
Visual focus and color differentiation required
Travel Requirements ✈️
Up to 25% travel required.
Other Duties
Responsibilities may evolve and additional duties may be assigned as business needs change.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Director, Operations
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Job Title: Client Director
Reports To: The Client Director will report to the Managing Vice President, or equivalent leadership.
Job Overview:
The Client Director is responsible for the operational and financial health of highly visible clients, and provide solutions for all client, site management and staff issues.
Duties and Responsibilities:
- Responsible for both the operational and financial health of highly visible clients.
- Establish and maintain accountability with all leaders in their organization.
- Main point of contact/liaison between SPS and highly influential clients.
- Nurtures a strong relationship with sales and other teams as an effort to help grow and move the business forward (i.e. in some cases, helps to identify new business to add-on opportunities which may include participating in RFP/sales presentations).
- Interface with SPS executive leadership on key decisions.
- Solutions all client, site management and site staffer issues.
- Effectively coach/train/mentor subordinate leaders to ensure succession plans.
- Standardize policies and procedures including statistical monthly reporting and benchmarks.
- Coordinate, implement and oversee any special projects specific to the client/operation.
- Maintain communication with the COO regarding the operation.
- Assist with employee relations concerned, and make determinations with other appropriate parties (such as Human Resources) on performance management issues.
- May conduct contract renewal negotiations in partnership with Sales.
- Coordinate and handle vendor negotiations.
- Manage site proformas in terms of hours, gross margin spread, profitability and growth.
- Lead account reviews with clients.
Competencies:
- Background in managing a large people organization/region employees.
- Proven ability to thrive in high growth environments.
- Strategically plans and executes key business objectives.
- A direct or relatable background to Managed Services (i.e. Worked for a Vendor/Service Provider or BPO organization).
- Industry Specific Expertise: Mass Mail Processing/Shipping/Receiving, Document Printing/Scanning, Warehouse Management, Records Management.
- Driven by implementing efficiency, technology, and process improvement.
- Has strategic vision and able to execute a plan to success.
- Ability to interact effectively and build strong relationships with C-level and highly influential clients.
- Expertise diffusing and creating solutions to client service matters.
- Technology- Has a strong understanding of technology utilized in managed services, embraces, and implements technology and efficiency where possible.
- Executive level communication skills- Has highly developed skills presenting to clients, preparing presentations, and leading teams to success!
- Highly developed people skills with expertise in creating a top tier work environment where employees are highly engaged.
Qualifications and Education Requirements:
- Bachelor’s Degree or higher preferred.
- Minimum of 8-10+ years of experience in high-level relationship building and operational management.
- Previous multi-site management experience is highly preferred since this position may oversee employee organizations of 100+ employee based in multiple locations.
- Program/Project Management experience is a plus.
- Proven ability to successfully coach/train/mentor front line managers and staff.
- Ability to build business relationships and interact effectively with “C” level executives.
- A strong understanding of P&L management, finance, managing budgets and working in a customer metrics driven environment.
- Previous experience partnering with HR/Recruiting/Training/Finance and senior leadership to ensure SLAs are met.
- Must have experience managing exempt level direct reports and overseeing a large people organization
- Solid understanding of selling skills.
- Exceptional computer skills.
- Industry related experience a plus.
- Driven by client satisfaction, with proven track record of diplomacy and ownership.
- Strong integrity, solid business ethics.
- Strong team approach to account management.
- Creative strategic thinking and performance.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.
Physical Demands:
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
- Physically able to talk on the phone and input data simultaneously.
- Ability to lift or move 40 lbs. or greater frequently.
- Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.
Travel: Some travel is required for this position. Approximately up to 25%.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Client Service Lead(Facilities)
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Job Title: Administrative & Facilities Lead
Position Summary
The Administrative & Facilities Lead is a hybrid, hands-on role responsible for day-to-day facilities coordination, light technical support, and administrative oversight of office operations. This individual serves as the primary onsite point of contact for facilities needs while also supporting front-office administration, vendor coordination, and client communication.
This role requires a proactive, solutions-oriented professional who is comfortable working independently, rolling up their sleeves when needed, and serving as a trusted liaison between occupants, vendors, and leadership.
Key Responsibilities
Facilities & Operations (Primary Focus)
• Serve as the onsite lead for daily facilities operations, ensuring the workspace is safe, functional, and well-maintained
• Provide direction and support to other SPS employee onsite
• Perform hands-on troubleshooting and minor repairs (e.g., furniture adjustments, light fixture replacements, basic plumbing fixes, minor carpentry tasks)
• Conduct regular walkthroughs to identify maintenance issues, safety concerns, and operational improvements
• Coordinate and oversee vendors for HVAC, electrical, plumbing, janitorial, pest control, and other building services
• Submit, track, and follow up on work orders to completion
• Maintain facilities logs, service documentation, and preventative maintenance schedules
• Support office moves, reconfigurations, furniture installations, and space planning activities
• Assist with emergency response procedures and after-hours support as needed
Administrative & Office Support
• Act as a central administrative point of contact for office operations and facilities inquiries
• Communicate effectively with internal stakeholders, building management, and external vendors
• Track invoices, service reports, and approvals related to facilities services
• Support onboarding and offboarding activities from a facilities and access standpoint
• Maintain supply inventory related to facilities, janitorial, and office operations
• Assist with scheduling, reporting, and coordination for facilities-related projects
Client & Stakeholder Engagement
• Provide a high level of customer service to employees, visitors, and client representatives
• Escalate issues appropriately while ensuring timely resolution
• Partner closely with operations leadership to align on priorities, service levels, and improvements
• Represent the facilities function professionally in a client-facing environment
Qualifications & Experience
• 3–5+ years of experience in facilities operations, office management, or a similar hands-on operational role
• Working knowledge of building systems including HVAC, plumbing, electrical, and general maintenance
• Strong administrative and organizational skills with attention to detail
• Comfortable performing light physical tasks and moving throughout the workspace
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills (written and verbal)
• Proficient in Microsoft Office (Outlook, Excel, Word); experience with work order systems a plus
Preferred Skills
• Prior experience in a corporate, commercial, or client-facing environment
• Management experience
• Vendor management and contract coordination experience
• Familiarity with health, safety, and compliance standards
• Ability to work independently with minimal supervision
Physical Requirements
• Ability to lift up to 50 lbs
• Ability to stand, walk, bend, and perform light physical tasks throughout the day
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Senior Power BI/Azure Associate
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Senior Power BI / Azure Associate
Position Overview
The Senior Power BI/Azure Associate plays a critical role in enabling enterprise-wide analytics by designing, developing, and optimizing data integration pipelines, data models, and reporting solutions. This role partners closely with business and technical teams to deliver scalable, high-quality data products that drive strategic decision-making.
Key Responsibilities
Data Integration & ETL
- Develop and maintain robust data pipelines using Azure Data Factory (ADF) or Azure Synapse for ingestion, transformation, and loading across diverse data sources.
- Implement orchestration frameworks, parameterized pipelines, and automated monitoring to ensure reliability, scalability, and performance.
- Troubleshoot, optimize, and enhance ETL workflows aligned with enterprise data standards.
Data Modeling & Warehousing
- Design and optimize data models using Azure Synapse Analytics or Azure Databricks to support analytical workloads and enterprise reporting.
- Build star schemas, data lakehouse structures, and tune performance for large-scale datasets.
- Partner with data architects to uphold data governance, lineage, and security compliance.
Reporting & Visualization
- Develop dynamic, interactive dashboards and reports in Power BI that convert complex data into clear, actionable insights.
- Build and maintain Power BI datasets, DAX measures, semantic models, and Row-Level Security (RLS).
- Gather requirements and collaborate with business stakeholders to deliver intuitive, user-friendly visualizations.
Optimization & Automation
- Monitor data workflows for performance bottlenecks, reliability risks, and cost optimization opportunities.
- Automate recurring data processes to improve operational efficiency and data quality.
- Implement quality controls and validation frameworks for consistent, accurate reporting.
Collaboration & Documentation
- Work closely with Data Engineers, Analysts, and business partners to support enterprise analytics initiatives.
- Produce detailed technical documentation, including pipeline configurations, data model designs, and dashboard specifications.
- Contribute to best practices, standards, and continuous improvement efforts across the data organization.
Required Skills & Experience
- 6–10 years of experience in data development, analytics, or related engineering roles.
- Deep expertise in:
- Microsoft Power BI (DAX, Power Query, data modeling, visualization best practices).
- Azure Synapse Analytics (SQL, dedicated SQL pools, serverless query design).
- Azure Data Factory (pipelines, linked services, dataflows, parameterization).
- Strong command of SQL, enterprise data warehousing concepts, and ETL/ELT methodologies.
- Hands-on experience with Azure Data Lake, Azure Blob Storage, or equivalent cloud storage platforms.
- Strong analytical, diagnostic, and problem-resolution capabilities.
- Ability to thrive in an agile, fast-paced environment, adapting quickly to evolving business needs.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Audio Visual Specialist
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Are you an experienced Audio-Visual Specialist with a passion for technology and a knack for creating seamless meeting experiences? If you have 3-5 years of AV support experience, an expert with both Macs and PCs, and excel at setting up and troubleshooting conference and meeting technology, we want you to join our dynamic team! Come be a part of a collaborative environment where your skills and enthusiasm will be valued and celebrated. Apply now and let's create amazing audio-visual experiences together!
Responsibilities:
• Independently operates maintains, analyzes, troubleshoots, repairs and manages A/V systems and peripherals.
• Performs daily morning check of all conference rooms to proactively identify issues and ensure they are all in working order for the days meetings.
• Owns pre-meeting A/V checks for high-profile events as well as for VIP video meetings.
• Troubleshoots and upgrades and /or replace AV componentry.
• Coordinates external vendor support when required.
• Fully meets key support performance metrics, such as trouble ticket SLAs.
• Full, complete, timely and accurate incident managements of application usage.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
Requirements:
• High School Diploma (or equivalent) required.
• 3-5 years prior A/V work experience preferred.
• Industry certification preferred.
• Certified Technology Specialist (CTS) preferred.
• Hours: 8am – 5:30pm Monday to Friday.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Ability to lift or move 40 lbs. or greater frequently.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
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Apply to SPS-North America