Overview:

Location: Remote (U.S.) | Contract, Part-Time (10 hrs/week)

Pay rate: Up to $35 an hour, pending location and experience

About the Role:

Springboard is launching an online training program designed to prepare aspiring Sterile Processing Technicians with no prior healthcare experience for entry-level roles and the CRCST certification exam through HSPA.

Springboard is seeking experienced CRCST-certified Sterile Processing professionals to serve as student mentors throughout the course. Mentors support learners through 1:1 guidance, applied concept reinforcement, and exam-readiness coaching as students progress through a structured 14-week program.

Because this is a first-time program launch, mentors will play an important role as early instructional partners, helping identify where students struggle, how concepts translate into practice, and how exam-readiness support can be strengthened across the student experience.

This role is distinct from the Live Instructor role and does not include lecture delivery responsibilities.

Key Responsibilities

Student Mentorship and Support

• Meet regularly with assigned students in scheduled 1:1 mentorship sessions
• Reinforce key sterile processing concepts aligned to CRCST exam domains
• Support students in translating coursework into real-world sterile processing workflows
• Help students build confidence navigating unfamiliar healthcare terminology and environments
• Provide encouragement, accountability, and structured progress guidance

Certification Readiness Support

• Help students prepare for the CRCST certification exam
• Reinforce domain-level understanding including:
• Share practical strategies for exam preparation and knowledge retention
• Help students identify areas requiring additional review

Applied Industry Context

• Help students understand expectations of hospital-based sterile processing environments
• Share examples from real sterile processing workflows
• Support students in connecting technical learning to workplace responsibilities
• Reinforce professionalism expectations within healthcare settings

Asynchronous Student Support

• Respond to student questions related to course concepts between mentorship sessions
• Maintain visibility into student engagement and learning progress
• Escalate risk signals to the Springboard support team when appropriate

Program Collaboration

• Partner with Live Instructors and Springboard’s learning team to surface student learning trends
• Share feedback on where students struggle with CRCST-aligned material
• Contribute insights that help strengthen the learning experience during program launch

Qualifications

Required

• Active CRCST certification through HSPA
• Minimum 3–5 years experience working as a sterile processing technician
• Experience working in a hospital-based sterile processing department strongly preferred
• Prior experience supporting trainees, students, or new sterile processing staff (preceptor, trainer, mentor, or instructor)
• Ability to explain sterilization workflows and infection prevention concepts clearly to learners with no prior healthcare experience

Preferred

• Experience mentoring adult learners
• Experience supporting CRCST exam preparation
• Experience working in online or hybrid learning environments
• Experience onboarding or precepting new sterile processing technicians
• Leadership or shift lead sterile processing experience

Other Requirements

• Must have reliable internet access (no hotspots)
• Must be comfortable using online learning platforms and video meeting tools
• Ability to respond to Springboard communications within 24 hours
• Ability to respond to student questions within 24–48 business hours
• Strong student empathy and communication skills
• Positive outlook on the sterile processing profession and career pathway
• Must live and work in the United States

Overview:

Springboard is launching an online course for aspiring Sterile Processing Technicians who have no prior experience in healthcare. Springboard is looking to hire an engaging Live Instructor with prior experience teaching aspiring Sterile Processing Technicians (CSPTs) preparing for the CRCST exam, and who is able to serve as a founding instructional partner and subject matter expert, helping to shape session structure, pacing, and exam-readiness strategy for a first-time program launch.

Responsibilities:

• Facilitate 60-minute, large-group “review sessions” (20-30 students per session) aligned to key curriculum & CRCST focus areas over a 14-week period.
  • Each lecture will be held 2x weekly to accommodate time zones.
• Lead engaging, motivational sessions that help build student confidence in material.
• Prepare independently for live sessions (up to 3 additional hours per week).
• As this is a new program, work with Springboard’s learning team to develop and modify all session agendas and lecture decks. [Note: We’re looking for someone who likes to build out session agendas and content, not just teach it. No branding/design skill required.]
• Develop gamified approaches using tools like Kahoot and others.
• Offer 2 live session slots per week, to accommodate different time zones.
• Perform tool demonstrations as needed.
• Support CRCST exam prep by holding exam review sessions towards the end of the course.
• Respond to student questions about course material over email as needed.
• Other needs as they arise. 

Minimum Qualifications:

• At least five years’ experience working as a sterile processor. Experience working in a hospital-based sterile processing department preferred.
• Current CRCST certification through HSPA (certification must be active).
• Prior teaching, training, or precepting experience in Sterile Processing is required. Experience teaching in online or hybrid environments is required.
• Ability to break down complex sterilization and infection prevention concepts for students with no prior healthcare experience. 

Other Requirements:

• Must have excellent computer skills and must have reliable internet (no hot spots).  Instructors must be logged onto their computers and utilize their computers for all sessions.
• Ability to work independently, think critically, and reliably commit to a lecture schedule.
• Must be able to support 24-hour response times to Springboard emails, and 24-48 business-hour response times to student questions.
• Strong student empathy, excellent communication skills, and a positive outlook on the Sterile Processing role & career.
• You live and work in the US.

Pay: Up to $40 an hour, pending location and experience

Overview:

Springboard is launching an online course for aspiring Pharmacy Technicians who have no prior experience in healthcare or pharmacy. Springboard is looking to hire an engaging Live Course Instructor with prior experience teaching aspiring CPhTs to supplement the self-directed and 1:1 tutoring components of the program. 

Responsibilities:

• Facilitate large-group “review sessions” (20-75 students per session) aligned to key curriculum areas over a 25-week period. Sessions will be 60 mins each. We’re expecting ~10 distinct lectures needed over this period, repeated 2-3 times each to accommodate time zones. 
• Review sessions will have a specific focus on memorization, study strategies, and recall practice – eg: sharing mnemonic devices and memory tricks to learn specific topics, and quizzing students via games. 
• Lead engaging, motivational sessions that help build student confidence on material. 
• Prepare independently for live sessions (up to 4 additional hours per week).
• Work with Springboard to develop and modify session agendas and lecture decks as needed.
• Develop gamified approaches using tools like Kahoot and others. 
• Offer 2-3 live session slots for a given topic, to accommodate different time zones. 
• Perform skill demonstrations live, as needed, for 6 key lab skills. 
• Support NHA ExCPT and PTCB exam prep by holding exam review sessions towards the end of the course. 
• Respond to student questions and help moderate the course online community channel throughout the duration of the course, specifically responding to questions about the course material. 
• This might also include monitoring Canvas discussion boards for weekly student responses and questions.
• Armed with an understanding of best practices and approaches to delivering Pharmacy Technician–aligned education online, apply your subject matter expertise in:
• Core pharmacy workflows and entry-level technician skill development
• Pharmacy law, regulatory compliance, and medication safety principles
• Pharmacology fundamentals, drug classifications, and brand/generic identification
• Dosage calculations, conversions, and accuracy protocols
• Customer service and patient-centered communication in pharmacy settings
• Appropriate depth of content for entry-level Pharmacy Technician training
• Pharmacy Technician scope of practice across retail and clinical environments
• How to recreate pharmacy workflow and skill-based training outside of a live pharmacy setting
• Determining “need-to-know” vs. “nice-to-know” knowledge for ExCPT-aligned training
• You may be called upon to: 
• Work with Springboard's Learning Experience team and Instructional Designers to adjust session content as needed. 
• Other needs as they arise 

Qualifications:

• At least 5 years of experience working as a PharmD or a CPhT. 
• Active PharmD or CPhT license and/or certification. 

Experience teaching CPhTs online. 

• Experience using online teaching tools (eg: Canvas, Zoom, Kahoot). 
• Strong presentation and facilitation skills with large student audiences; students should feel more confident and motivated leaving the session than when they arrived. 
• A robust toolkit of “memory and learning tricks” you use to teach CPhTs topics like Basic Pharmacology, Drug Classifications & Disease States, A&P, Pharm Law, Math, and more. 
• Strong student empathy, excellent communication skills and a positive outlook on the PharmTech role & Pharmacy career. 
• You live and work in the US.

Pay: Up to $40 an hour pending location and experience

Overview:

Location: Remote (U.S.) | Contract, Part-Time (10 hrs/week)

Pay rate: $30-$40 an hour

About the Role:

Springboard is launching a Pharmacy Technician training program that helps aspiring professionals prepare for certification and career success. We’re seeking experienced Certified Pharmacy Technicians (CPhTs) who are passionate about helping learners master core skills and gain confidence in their new career path.

As a Learning Mentor, you’ll serve as both a technical tutor and a motivational coach—guiding students through challenging topics, demonstrating key pharmacy workflows, and preparing them for success on the NHA ExCPT exam and in their externship experience.

Key Responsibilities

Mentorship & Skill Development

• Conduct 1:1 and/or small group virtual sessions to support technical skill-building and exam readiness.
• Provide live feedback and coaching on student skill demonstrations and challenging areas of the curriculum. 
• Break down complex topics (e.g., dosage calculations, pharmacy law, conversions) into simple, visual lessons.
• Offer insight into real-world pharmacy settings to help students understand day-to-day responsibilities.

Student Support

• Respond promptly and empathetically to learner questions.
• Help students foster a growth mindset and provide encouragement when facing obstacles. 
• Track progress and flag students at risk of falling behind.
• Partner with internal teams to provide timely interventions and keep students on track.

Collaboration & Training

• Participate in mentor training, team meetings, and ongoing program improvement efforts.
• Maintain alignment with Program Operations and Career Success teams for consistency and learner experience.

Qualifications

Required

• Active CPhT certification (PTCB or NHA) and current state licensure.
• Associate degree (or higher) from an accredited institution.
• 4+ years of experience as a practicing Pharmacy Technician.
• Experience teaching, mentoring, or coaching students in healthcare or vocational training.
• Strong communication and presentation skills.
• Proficiency with Zoom, Google Workspace, and online learning platforms.

Preferred

• Prior experience preparing learners for certification exams.
• Experience in online bootcamps, allied health programs, or adult education.
• Familiarity with diverse learner populations.
• Availability during weekdays for maximum scheduling flexibility.

The Opportunity

Career Success plays a key role in executing on our mission: our personalized approach has given thousands of people access to more relevant roles. As a Career Coach, you will work 1:1 or in groups with Springboard students on all aspects of their job search and career goals, to produce great career outcomes for all Career Track graduates. Working closely with a dynamic and empathetic Career Success team, you’ll play a significant role in each student’s journey as you support them in revamping their careers and, by extension, their lives. 

You must be available to offer a minimum of 12, and no more than 25 hours of coaching time a week. Note that the range of 12-25 hours only includes coaching calls, and does not include any additional admin-related work and is billed separately.

While the hours you provided are at your discretion and may include weekend hours, it is important to consider how the demographics of our students (full-time working, families, etc) impact their scheduling needs, which can in turn impact how your hours get booked. 

Responsibilities:

• Provide 1:1 and/or group career coaching  regarding job search in technical fields with students in a high-volume, online, coaching environment
• Respond promptly and supportively to student career concerns and questions via email and to manager’s inquiries about students’ progress
• Track outcomes of coaching calls via our student CRM, providing detailed notes and information that evaluate risk factors, track success, and predict future performance as outlined in the resources and protocols by the Springboard Career Success Team. 
• Implement effective coaching strategies to ensure that students are competitive candidates to land a job within their support window including staying up to date on current trends in technical hiring and job search tactics that work 
• Hold students accountable to the policies designed to ensure we are meeting placement rate goals and the integrity of our Job Guarantee program.
• Support career curriculum and resource development as needed; support development of career webinars and owning administration and facilitation of them
• Escalate and develop intervention plans for students of concern 
• Attending weekly/monthly meetings/training is strongly encouraged and, at minimum, the expectation is to review recordings of missed meetings and training to stay up to date on changes at Springboard, team and coaching updates, etc. 

You bring: 

• 2+ years’ experience in coaching, advising, or workforce/employee development in a 1:1 capacity, specifically supporting individuals’ job search and career goals for technical roles
• Comfortability with and ability to coach from both an empathetic and accountable perspective
• Knowledge of the hiring process and how to conduct an effective job search in tech
• A track record of producing measurable results, meeting deadlines, and balancing multiple priorities and constituencies; you are proactive, agile, and flexible
• Knowledge and willingness to learn new technology and systems (e.g.,  Hubspot, LMS, Zoom, Google Docs/Slides)
• Outstanding customer service mentality and strong attention to detail (in recording student progress and following up on questions).
• Strong communication skills, especially in listening, coaching, advising, and large group presentations, and the ability to build rapport and credibility with students and colleagues across the company

Bonus Point if you have:

• Formal coaching education through courses or certifications
• Knowledge of working with job seekers with various visas and work authorization requirements
• Knowledge of working within Canadian job market contexts 
• Knowledge of the hiring process and how to conduct an effective job search in tech
• Knowledge of the software engineering, cybersecurity, data analytics, data science, design, and tech sales fields and their recruiting/hiring practices

Pay is $24 per hour for the first year.

If you are an enthusiastic and dedicated professional who is eager to contribute to the growth and development of our students, we invite you to apply and join our team of passionate Career Service Professionals. Together, we'll help bridge the world’s skills gap!