Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle and SAP.

We have an immediate need for an SAP Security Services Architect based in the UK or South Africa. This position can be based out of your home office. The Security Services Architect will be responsible for developing and maintaining the operations of security products and offering within Spinnaker Support. This role will serve to define and deliver Spinnaker Support’s approach to security within the 3^rd party support and managed service markets.

This position requires a deep knowledge of the SAP architecture and experience in applying defense in depth strategies to SAP systems. This position will be responsible for providing guidance to clients on attack surface reduction strategies in relationship to the SAP system landscape. This will include identifying, documenting, and guiding clients in security best practices related to the applications, network and infrastructure of SAP systems. This position requires a person with multiple years of hands-on technical expertise in hardening the SAP environment.  The applicant should have an in-depth knowledge and understanding of SAP Subnets and network DMZ. 

Direct Responsibilities:

• SAP CVE and vulnerability analysis - Researching newly disclosed vulnerabilities, assessing technical impact, and developing hardening guidance.
• Security bulletin authoring - Writing customer-facing monthly bulletins summarizing threats and remediation steps for vulnerabilities identified in SAP Security Patch Day notifications.
• Rapid response for critical vulnerabilities - Developing and communicating guidance when high-severity or zero-day SAP vulnerabilities emerge.
• Structured security assessment delivery - Conducting assessments, analyzing results, compiling reports with actionable remediation recommendations
• Customer case management - Triaging and responding to customer security inquiries.

Required Competencies and Experience:

• 7+ years of SAP technical experience
• 3+ years of SAP security hardening, attack surface reduction, and vulnerability analysis
• 3+ years of scripting and automation
• Proven technical writing skills with the ability to document details for complex solutions.
• Deep knowledge of the security architecture across multiple deployment platforms (network, firewall, computer, storage, database and application)
• A detailed understanding of common network topologies and their application to security mitigation.
• Strong field-level/consultative experience with ability to staff teams to meet customer support and service requirements
• Strong analytical skills with ability to understand and document details for complex solutions
• Experience in performing NetWeaver AS system security operations.
• Fundamental knowledge of protecting SAP infrastructure at SAP/OS and DB level.
• Understanding of different SAP products at architectural level
• Understanding of SAP Security Note Monitoring/Telemetry and Proficiency with SAP Vulnerability Management
• Working knowledge of SAP users, roles and authorizations

Preferred

• 2+ years Python scripting programming
• C_SEC_2405 - SAP Certified Associate - Security Administrator
• Management and implementation of RFC Gateway and SNC
• Substantive knowledge of SSO, SNC and SSL
• Security certified
  • Information Systems Security Architecture Professional (ISSAP)
  • Relevant GIAC certifications (e.g., GSEC, GEVA, GPEN, GSNA)
• 1+ year of Application Security Testing
• Experience in addressing SAP vulnerabilities beyond leveraging SAP Notes.

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP and VMware.

Spinnaker Support has an immediate opening for a Solution Architect (SA) to join our team in the UK. The primary focus of a SA is to work collaboratively with the Spinnaker Support Account Executives during the opportunity/prospect development process, acting as the technical and security subject matter expert on a core set of Spinnaker Support product and service offerings. The SA will advocate our technical capabilities, security solution, value proposition, and the service benefits to our partners, prospects and internal sales force alike.

This SA will primarily participate in the sales process through prospect technical landscape and spend analysis, and technical solution development while acting as the subject matter expert that addresses all technical concerns. This role will support both third party support and managed services sales pursuits.

RESPONSIBILITIES

• This is an exciting and broad role where your voice will be at the forefront in shaping how we help our clients. It is a consultative advisory role that enables our customers to translate their technical stack into solutions.
• You will be working with experienced professionals who have worked, in majority of cases, for over 20+ years with SAP technology and with a team adept at problem solving with a customer centric approach to service delivery. You will gain bespoke insights into our customers, their requirements and learn how third-party support is an enabler for our customers to fulfil their business transformations well into the 2040's. There is scope for you to learn additional verticals and enhance your sales and presentational capabilities in a growing industry that now has significant recognition from industry commentators
• You will advise our customers on their journey of understanding alternate methods of support, based on your experience and practice or awareness of the deployment, management, and updates for the SAP ERP stack (any exposure to Oracle, VMware is a bonus).
• You will help frame stories and interpret technology challenges into real business solutions and outcomes.
• You will heavily participate in and contribute to the commercial aspects of the solution by drafting support spend estimates and cost prediction models.
• You will play a key role in driving both technical and financial aspects of the solution by working with other teams across different time zones and often under tight timelines.
• Proactively adapts to new challenges with minimal supervision and takes ownership of developing processes and frameworks suited to the APAC region.
• You will be adept at reading the audience in conversations and be able to tailor your talk track or responses accordingly.
• A team player with a passion for understanding the complexities of third-party support. Willing to invest time and effort to learn and collaborate with peers and colleagues throughout the process.
• Open to supporting other regions as needed, contributing knowledge and assistance across geographies.
• Able to quickly grasp new or unfamiliar concepts, especially within the third-party software support ecosystem.
• Demonstrates empathy and foresight in responding to last-minute or ad hoc requests from management, colleagues, or prospects. Strives to deliver thoughtful, tailored, and actionable responses.
• Builds and maintains strong, lasting relationships with in-region partners around delivery, resale, referral, and license compliance.
• Leads, owns, and collaborates on RFP/RFI/RFQ exercises, ensuring high-quality and timely submissions.
• Anticipates challenges and proactively works to resolve them by coordinating with internal and external stakeholders.
• Demonstrate foresight by identifying gaps in messaging and creating quality collateral (PowerPoint slides, whitepapers, data analysis) with minimal supervision.
• Commands credibility with prospects and partners by leveraging deep technical expertise and experience to build trust and influence.
• Quickly gains a strong understanding of SAP security approach under third-party support and serves as a trusted security advisor to prospects, customers, and partners.
• You will advise your peers in sales on the interwoven nature of the SAP software footprint in front of you.
• You will work across a broad range of industries in the APAC region as well as globally and across a wide range of unique and different customer sets.
• You will thrive working as a team but also shine working on your own with minimal supervision, continuously learning and enhancing your contributions by leveraging expertise and knowledge.

REQUIREMENTS

• Experience in a customer-facing role such as consultant, solutions engineer or solutions architect.
• Excellent problem-solving skills. Ability to listen and work with customers in order to fully understand the problem or gap facing them and make sure they adopt the best possible solution.
• Excellent presentation, communication and soft skills with the ability to articulate Spinnaker message to both technical and non-technical (including CxO level) audience.
• Ability to think rationally and creatively in order to identify opportunities in challenges.
• Excellent product knowledge (mainly around ECC, S/4HANA) from 10+ years’ experience
• Thorough understanding of the roadmap for SAP - RISE/GROW, including the advantages and disadvantages of moving to RISE
• Proficient in Netweaver/ABAP Platform, BOBJ, MES, other SAP technologies. Nice to have experience in SaaS platforms such as BTP
• Well-versed with industry specific IT processes within SAP
• Demonstrates an excellent attitude towards challenges, adept at transforming them into effective solutions. Solid awareness of SAP Cloud strategies.
• Good knowledge and/or experience with SAP application security as well as technical security around the BASIS tech stack

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, JD Edwards and VMware.

We have an immediate opening for a Technical Account Manager (TAM), with a strong oracle technical background, to join our team in the UK. The TAM will serve as a trusted technical advisor and key liaison for Spinnaker Support’s existing customers, ensuring successful delivery, satisfaction, and expansion of our services relationships. This customer-facing role requires a broad understanding of enterprise software environments, including Oracle, SAP, VMware, operating systems, Open Source, and related ecosystems. The TAM bridges technical expertise with relationship management to ensure our customers realize the full value of Spinnaker’s services offerings. The position works closely with Customer Success, Regional CTOs, Service Delivery, Global Solutions Consulting, Product Management and Sales to maintain exceptional customer experiences, proactively manage technical performance, and identify opportunities for growth and optimization. 

The role focuses on technical advisory and roadmap, relationship management, and operational excellence across Spinnaker’s global customer base. 

Responsibilities 

Customer Relationship Management

• Develop a deep understanding of customer’s business objectives, technical architecture, and operational processes and advocate for the customer outcomes.
• Act as technical advocate for assigned customers, ensuring alignment between customer objectives and Spinnaker’s service capabilities.
• Build and maintain trusted relationships with customer IT and business leaders, providing clear guidance on enterprise application strategy, risk, and optimization.
• Partner with Customer Success Managers and Service Delivery Managers and lead regular technical review meetings, status updates, and business reviews with British Telecom stakeholders to deliver value-driven business reviews and roadmap discussions.
• Proactively monitor customer conversations to identify trends, risks, and opportunities for improvement.
• Step in when needed to work with the Service Delivery Manager and Customer Success Manager on any escalated technical issues. 

Technical Advisory and Support Alignment 

• Provide expert insight into enterprise application architectures, support lifecycles, integration, and infrastructure across Oracle, SAP, VMware, operating systems, Open Source, and related ecosystems.
• Translate complex technical details into business-focused insights and recommendations.
• Guide customers through best practices for patching alternatives, security posture, and modernization within the third-party support framework.
• Speak to industry trends and best practices and how they can be related to existing Spinnaker Support customers.  

Value Realization and Expansion Enablement 

• In partnership with the go to market team, ensure that customers are realizing value from our services which will contribution to growth and higher retention rates.
• Work with Customer Success and Sales to identify opportunities for upsell and cross-sell within existing accounts.
• Demonstrate quantifiable value through performance metrics, risk reduction, and cost savings.
• Contribute to strategic account planning by providing technical insights that inform long-term growth and customer outcomes.Support renewal conversations with data-driven evidence of service impact and customer success. 

Cross-Functional Collaboration 

• Partner with the regional CTO and Global Solutions Consulting to ensure smooth transitions from presales to ongoing customer engagement.
• Collaborate with Product Management and Service Delivery to communicate customer feedback and influence roadmap direction.
• Contribute to marketing and thought leadership initiatives by developing customer success stories, case studies, blogs, white papers, and technical insights that highlight Spinnaker’s differentiated approach.
• Engage with internal teams to refine delivery processes, improve documentation, and enhance overall customer experience. 

Reporting and Communication 

• Maintain accurate documentation of account activities, service performance, and technical discussions.
• Provide regular internal updates on customer health, service risks, and opportunities.
• Support Customer Success leadership in forecasting, retention metrics, and executive reporting.
• Serve as an internal advocate for customer needs across functional teams. 

Qualifications 

• 7+ years of experience in Technical Account Management with a focus on Enterprise Software Support and/or Managed Services.
• Deep Oracle enterprise software ecosystems technical expertise (ERP, middleware, and database technologies).
• Strong understanding of enterprise architecture, system integrations, and managed service models.
• Proven ability to manage multiple complex accounts with global stakeholders at senior levels.
• Excellent communication skills with the ability to engage both technical and executive audiences. 

Key Attributes 

• Customer-obsessed with a proactive, consultative mindset which aligns with the Spinnaker Support values and culture.
• Technically fluent, commercially aware, and outcome oriented.
• Skilled at building trusted relationships at all organizational levels.
• Comfortable operating in a fast-paced, global environment.
• Naturally collaborative, curious, and committed to continuous improvement.