SpecterOps is a cybersecurity solutions and services provider specializing in deep knowledge of adversary tradecraft to help clients detect and defend against sophisticated attackers.

We are seeking an individual to support the operations of the Training Solutions capability at SpecterOps.  This role involves serving as an escalation point for training course delivery issues, monitoring the health of course labs, and promptly addressing any issues that arise during training. Additionally, the Training Support Engineer collaborates with the Lab Engineering team to assist with course deployments, ensuring that all technical aspects of training run smoothly.

The ideal candidate will be an experienced technical support professional to troubleshoot, diagnose, resolve complex technical issues, and develop new solutions, while delivering superior customer and student experiences.

Salary Range: $90,000 - $120,000 base salary annually, commensurate with experience 

Location: This position is remote, based in the U.S. with optional travel quarterly for in-person company events and other ad hoc meetings 

• Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas.

Responsibilities

• Escalation Point for Training Issues: Serve as the primary escalation point for instructors and participants during training sessions if self-service maintenance tasks cannot resolve an issue. Respond to and resolve technical issues, questions, and concerns related to course delivery promptly and effectively.
• Course Lab Monitoring: Monitor the health and functionality of course labs in real-time during training sessions. Proactively identify and address any technical issues that may impact the training experience.
• Lab Issue Resolution: Troubleshoot and resolve lab environment problems, including connectivity issues, software errors, and configuration problems. Collaborate with the Lab Engineering team to implement solutions and ensure smooth lab operation to proactively address future issues.
• Assist with Course Deployments: Collaborate with the Training Architect team to assist in the deployment of course labs. Ensure that lab environments are set up correctly and are ready for training sessions.
• Technical Support and Guidance: Provide technical support, guidance, and assistance to instructors and participants, ensuring that they have a productive and trouble-free training experience.

Additional Responsibilities

• Serve as the primary point of contact for technical issues and training inquiries from customers
• Respond to support tickets, emails, and phone calls in a timely and professional manner
• Be available for on-call rotations, self-manage on-call schedules
• Analyze and diagnose technical problems, providing effective and sustainable solutions
• Utilize technical knowledge and expertise to troubleshoot issues with SpecterOps Training Platform and Infrastructure
• Document and communicate troubleshooting steps and resolutions to clients and internal teams
• Develop a deep understanding of the Training Solutions products and SpecterOps services to provide accurate and effective support
• Work closely with the engineering and product management teams to escalate and resolve issues
• Provide valuable input for product improvement based on customer feedback
• Create and maintain detailed documentation on common issues, solutions, and best practices
• Contribute to the development of knowledge base articles and user guides

Requirements

• Basic understanding of scripting languages such as PowerShell or Python
• Working knowledge of query languages and REST APIs
• Basic understanding of automated infrastructure and configuration technologies such as Terraform and Ansible
• Proven experience in a technical support role, preferably in a mid-career capacity
• Excellent problem-solving and troubleshooting skills
• Exceptional communication and interpersonal skills
• Ability to remain calm and composed under pressure
• Ability to work independently and collaboratively in a fast-paced environment
• Ability to quickly learn new technologies and an ongoing desire to stay current with the latest technologies
• Ability to successfully complete a criminal background investigation

Nice to haves

• Experience with SpecterOps products, Training Solutions, BloodHound Community Edition or BloodHound Enterprise
• Experience configuring SAML / OIDC
• Experience with Cypher query language
• Knowledge of Active Directory and IT Security best practices
• Knowledge of Azure Security Fundamentals
• Basic understanding of offensive and defensive security concepts

What We Offer

• Health/Dental/Vision/life insurance: 100% covered for both the employee and their family
• Flexible time off policy
• 10+ paid holidays annually
• 401(k) with up to 4% company match
• Equity and a potential bonus based on company performance
• Remote work: $1,500 new hire allowance to set up home office
• $500 annual home office allowance after first year
• $150 monthly cell phone and internet reimbursement
• $5,000 annual professional development allowance
• $5,250 towards continuing education or student loan repayment
• $1,200 annual budget for lifestyle, wellness, pet insurance and more
• A one-time $10,000 benefit towards family planning
• In person and virtual employee events throughout the year
• And of course, company swag!
•  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. To request reasonable accommodations, please contact us at careers@specterops.io 

Unsolicited resumes are not accepted.  

#LI-REMOTE

We’re looking for a hands-on, business-minded attorney to own all commercial contracting at SpecterOps. You will be the primary legal partner for our Sales, Customer Success, Security, and Procurement teams, and you’ll guide and mentor members of the contracts/legal staff. This role is ideal for someone who loves commercial deals, enjoys working directly with the business, and wants to improve an existing playbook while advancing people, process, and technology capabilities. 

Salary Range: $175,000-$225,000 base salary, commensurate of experience   

Location: This position is remote, based in the U.S. with optional travel quarterly for in-person company events and other ad hoc meetings.  

• Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas. 

Responsibilities  

• Lead negotiation and drafting of customer MSAs, SOWs, order forms, renewals, amendments, DPAs, and vendor SaaS/service agreements. 
•  Improve the existing contracts playbook by identifying gaps and clarifying fallback positions. 
• Enhance the contracts function through better people, process, and technology alignment. 
• Partner with Sales, Security, Finance, and Procurement to balance risk with deal velocity. 
• Provide guidance and leadership to members of the contracts/legal staff. 
• Work with outside counsel as needed and help shape the future operating model of the legal/contracts function. 

Requirements  

• 8+ years of experience focused on commercial contracts in B2B SaaS, ideally in cybersecurity. 
• Strong negotiation skills and ability to create or improve templates and playbooks. 
• Excellent attention to detail, prioritization, and practical judgment. 
• Excellent written and verbal communication skills  
• Ability to maintain the highest standard of confidentiality, discretion, and professionalism 
• JD and active license required. 
• Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency. 

What Success Looks Like in 12 Months 

• Contracts operate with high autonomy, with standard deals handled efficiently by staff. 
• The balance between risk protection and deal speed is optimized. 
• Cycle time metrics have materially improved and are visible to leadership. 
• Processes and tools are standardized so that business teams engage legal efficiently. 
• The company has confidence that contracts are well-managed and predictable. 

What we offer  

• Health/Dental/Vision/life insurance: 100% covered for both the employee and their family   
• Flexible time off policy   
• 10+ paid holidays annually   
• 401(k) with up to 4% company match   
• Equity and a potential bonus based on company performance   
• Remote work: $1,500 first year allowance to set up home office   
• $150 monthly cell phone and internet reimbursement   
• $5,000 annual professional development allowance   
• $5,250 towards continuing education or student loan repayment   
• $100 monthly reimbursement for lifestyle, wellness, pet insurance or additional home office expenses   
• A one-time $10,000 benefit towards family planning   
• In person and virtual employee events throughout the year   
• And of course, company swag!   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. To request reasonable accommodations, please contact us at careers@specterops.io   

Unsolicited resumes are not accepted 

#LI-REMOTE

SpecterOps is searching for a Technical Account Manager to support the BloodHound Enterprise team. BloodHound Enterprise is technology that continuously and comprehensively maps Identity Attack Paths, the attacker’s easiest, most reliable, and most attractive target. Our Technical Account Managers guide our customers to recognize the maximum possible value from their use of BloodHound Enterprise. 

A successful candidate will exhibit excellent soft skills and be a well-organized individual with strong technical skills. The candidate will be expected to demonstrate experience with BloodHound Community Edition or BloodHound Enterprise.  

Salary Range: base salary annually, commensurate with experience.   

• Mid-level: $100,000 - $130,000 

Location:  

• This position is remote, based in the U.S., with optional travel quarterly for in-person company events and other ad hoc meetings. A candidate that is able and enjoys working hours in the Eastern US to Central US time zones is required for this opening.  
  • Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas. 

Responsibilities  

• Customer Onboarding and Training: 
  • Consult with customers to understand use cases and desired outcomes. 
  • Onboard, train, and enable new BHE customers to ensure a smooth start. 
• Customer Engagement and Communication: 
  • Maintain regular customer cadence calls to ensure ongoing engagement, proactively address concerns, and share best practices in Identity security. 
  • Drive effective communications with customers and internal teams. 
• Integration Assistance: 
  • Help customers integrate BHE data with other systems, enhancing their overall experience and value recognition. 
• Churn Risk Management: 
  • Identify churn risk and implement success plans to restore customer health, ensuring long-term customer retention. 
• Account Health Monitoring: 
  • Keep account health and status updated for management and cross-team reference, providing clear visibility into customer satisfaction and issues. 
• Collaboration with Product, Support and Engineering Teams: 
  • Act as the customer's voice internally, advocating for requested features and providing the detail and context necessary for product design. 
  • Develop solutions or prototypes that improve customer value recognition, leading towards developing new features. 
  • Track support tickets and engage engineering as needed to resolve bugs for your customers in collaboration with Support Engineers. 

Requirements 

• 3+ Years of experience in Technical Account Management, Consulting, Penetration Testing, or other technical, customer-facing roles within the security industry. Customer Success Management experience is applicable, provided that the role(s) required technical capabilities. 
• Ability to maintain an account book of business 
• Basic understanding of scripting languages such as PowerShell or Python 
• Experience utilizing REST APIs to solve business problems 
• Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies and techniques 
• Ability to successfully complete a criminal background investigation 
• Candidate must be authorized to work and reside in the United States; we currently do not sponsor immigration visas 
• Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency.  
• Travel: up to 15% within region 

Nice to haves 

• Experience in penetration testing and/or administering Active Directory or Azure 
• Experience with BloodHound Community Edition or BloodHound Enterprise 
• Demonstratable skill in describing and explaining Active Directory/Entra attack tradecraft 
• Experience with JSON data formatting and containerization platforms such as Docker and Kubernetes
• Experience providing consultation services to companies in context 

What We Offer 

• Health/Dental/Vision/life insurance: 100% covered for both the employee and their family       
• Flexible time off policy       
• 13 paid holidays annually       
• 401(k) with up to 4% company match       
• Stock Options & bonuses    
• Remote work: $1,500 new hire allowance to set up home office       
• $500 annual home office allowance after first year    
• $150 monthly cell phone and internet reimbursement      
• $5,000 annual professional development allowance      
• $5,250 towards continuing education or student loan repayment       
• $1,200 annual budget for lifestyle, wellness, pet insurance and more    
• A one-time $10,000 benefit towards family planning        
• In person and virtual employee events throughout the year       
• And of course, company swag!       

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. To request reasonable accommodations, please contact us at careers@specterops.io   

Unsolicited resumes are not accepted.  

 #LI-REMOTE