Position Summary:

We are seeking a dedicated and detail-oriented Patient Services Representative II/Lead - Front Desk to provide exceptional service across multiple healthcare facilities. This role is critical in ensuring seamless patient registration, appointment scheduling, and the accurate triaging of clinical calls. As a key member of our team, you will play an essential role in maintaining operational efficiency and upholding the highest standards of patient care.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Act as the initial point of contact for patients, fostering a professional, welcoming, and courteous environment. Manage registration processes with accuracy, coordinating appointments to optimize clinic workflows.
• Efficiently triage and route clinical calls to the appropriate healthcare professionals, ensuring timely and precise responses to patient inquiries.
• Assist patients with completing required forms, providing clear instructions, and resolving questions to facilitate accurate and efficient processing.
• Ensure the reception area and lobby are clean, organized, and reflective of the organization’s commitment to professionalism.
• Address patient concerns promptly, escalating complex issues to appropriate departments for swift and effective resolution.
• Consistently meet or exceed productivity standards while maintaining a comprehensive understanding of billing practices and the range of medical services offered.
• Accurately input and manage referral data within the system. Oversee the filing, retrieval, and organization of medical records and patient charts to ensure timely access.
• Demonstrate dependable attendance and punctuality to support the consistent delivery of patient care.
• Perform other duties as assigned by the supervisor to enhance the effectiveness and efficiency of healthcare operations.

Knowledge, Skills, & Abilities:

• High school diploma or equivalent required.
• 1-3 years of experience in customer service, ideally within a call center, healthcare, or retail setting.
• Proficient in requesting and processing patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Advanced proficiency in Microsoft Office Suite.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.