Position Summary:

We are seeking a dedicated and detail-oriented Patient Services Representative II/Lead - Front Desk to provide exceptional service across multiple healthcare facilities. This role is critical in ensuring seamless patient registration, appointment scheduling, and the accurate triaging of clinical calls. As a key member of our team, you will play an essential role in maintaining operational efficiency and upholding the highest standards of patient care.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Act as the initial point of contact for patients, fostering a professional, welcoming, and courteous environment. Manage registration processes with accuracy, coordinating appointments to optimize clinic workflows.
• Efficiently triage and route clinical calls to the appropriate healthcare professionals, ensuring timely and precise responses to patient inquiries.
• Assist patients with completing required forms, providing clear instructions, and resolving questions to facilitate accurate and efficient processing.
• Ensure the reception area and lobby are clean, organized, and reflective of the organization’s commitment to professionalism.
• Address patient concerns promptly, escalating complex issues to appropriate departments for swift and effective resolution.
• Consistently meet or exceed productivity standards while maintaining a comprehensive understanding of billing practices and the range of medical services offered.
• Accurately input and manage referral data within the system. Oversee the filing, retrieval, and organization of medical records and patient charts to ensure timely access.
• Demonstrate dependable attendance and punctuality to support the consistent delivery of patient care.
• Perform other duties as assigned by the supervisor to enhance the effectiveness and efficiency of healthcare operations.

Knowledge, Skills, & Abilities:

• High school diploma or equivalent required.
• 1-3 years of experience in customer service, ideally within a call center, healthcare, or retail setting.
• Proficient in requesting and processing patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Advanced proficiency in Microsoft Office Suite.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.

Position Summary:

The Medical Assistant plays a pivotal role in supporting dermatology physicians by delivering high-quality patient care. Responsibilities include patient rooming, updating medical histories, documenting visit details, and assisting with various dermatological procedures such as biopsies, surgeries, and skin treatments.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Collaborate with a team to manage an average patient volume of up to 40 patients daily.
• Document patient histories, including history of present illness (HPI), medical, surgical, and family history, medications, and allergies.
• Prepare and assist with dermatological and cosmetic procedures, including ED&Cs, biopsies (shave and punch), ILK, I&D, Botox, laser treatments, excisions, and other surgical interventions.
• Administer local anesthesia and remove sutures as directed.
• Ensure strict adherence to sterile techniques and infection control practices.
• Perform scribing responsibilities, including inputting templates and chart notes as directed by physicians.
• Process prescription refills and manage prior authorizations.
• Log pathology samples and coordinate with appropriate laboratories.
• Operate specialized equipment such as Narrowband UVB and photodynamic therapy units.
• Maintain and replenish liquid nitrogen containers.
• Clean and stock examination rooms and supply areas.
• Ensure adherence to organizational infection control protocols.
• Maintain reliable and consistent attendance.
• Perform other duties as assigned by the supervising physician or department lead.

Knowledge, Skills, & Responsibilities:

• High School Diploma or GED required.
• 0–3 years of medical assistant experience, preferably in dermatology.
• Proficient in Microsoft Office applications.
• Strong attention to detail with the ability to maintain accurate patient records.
• Effective communication and teamwork skills.
• Bilingual in Spanish is Preferred. 

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.

Southeast Dermatology Specialist is seeking an experienced Dermatology Nurse Practitioner or Physician Assistant to join our well-established practice with a loyal patient base across the Cartersville and Rome, GA markets. This role will split time between our two offices, providing both medical and procedural dermatology care while traveling between locations on a regular schedule. Cosmetic experience is a plus, as our practice continues to grow its aesthetic offerings alongside general dermatology.

Opportunity Highlights:

• Highly competitive compensation package
• Strong patient volumes supported by a robust local referral network
• Dedicated support staff: two or more medical assistants trained to scribe, manage prior authorizations, and perform patient follow-up
• Modern, well-appointed facilities with specialized equipment and dedicated procedure rooms
• Opportunities for professional growth, procedural dermatology involvement, and aesthetic services expansion

About the Community

Cartersville & Rome, Georgia – These vibrant North Georgia communities offer the perfect blend of small-town charm with easy access to metropolitan amenities (Atlanta is about an hour away).

• Cartersville boasts historic downtown architecture, the Booth Western Art Museum, and scenic access to Lake Allatoona for boating and recreation.
• Rome sits along the convergence of three rivers, with abundant outdoor activities (hiking, biking, kayaking) and a lively arts scene.
• The region offers excellent quality of life: lower cost of living compared to Atlanta, strong public and private school options, and a warm, welcoming community vibe.
• For the professional who values both work and lifestyle, this area offers an appealing balance: close-knit communities, natural beauty, and access to larger city amenities when needed.

About Southeast Dermatology Specialist

Southeast Dermatology Specialist has built a reputation for patient-centered, high-quality dermatologic care in the Cartersville–Rome corridor. We serve a broad spectrum of skin health needs—from general dermatology and skin cancer screening to cosmetic and surgical dermatology—and pride ourselves on long-term relationships with patients and referring providers. Joining our team means thriving in a supportive, team-oriented environment where your clinical skills and patient interactions make an immediate impact.

Who is PhyNet Dermatology?

PhyNet Dermatology is a network of dermatologists, dermatopathologists and MOHS surgeons supported by experienced healthcare leaders who serve as a comprehensive practice partner to enable physicians to do what they do best: provide quality medical care and an outstanding patient experience.

Qualifications

• Active Nurse Practitioner (NP) or Physician Assistant (PA) licensure in Georgia
• Prior dermatology experience required (1–2+ years preferred)
• Cosmetic experience is a plus (e.g., injectables, laser procedures, chemical peels)
• Ability and willingness to travel between Cartersville and Rome regularly
• Proficiency in general dermatology procedures preferred (e.g., excisions, cryotherapy, biopsies)
• Strong communication skills, collaborative mindset, and dedication to exemplary patient care

What We Offer

• Competitive salary with productivity/bonus incentives
• Full benefits package including medical, dental, vision, and retirement (401k)
• Paid time off, CME allowance, and professional development support
• Supportive team environment with trained MAs, built-in referral support, and procedural resources
• Flexible scheduling options and the ability to grow cosmetic dermatology offerings